I have been working with Donor Egg Bank for almost 2 years, and even when our companies are miles distant, they give their best to work side by side with us and so provide the best program to our patients.I have met in them the most sincere and professional work team and I really appreciate their constant pursuit of excellence.

I can tell you that the quality control and professionalism of the team at Donor Egg Bank USA is unlike many companies I have had interacción with. Every member I have met and interact with has a very clear mission of making every effort possible to make customers happy. This is a very emotional process and therefore I would take with a grain of salt the extremely negative comments. The caliber of proficiency and expertise of this company is simply outstanding.

Ive been working with DEBUSA for 8 years and appreciate their dedication to the patients they serve, clinics they collaborate with, and their drive towards excellence! They are constantly working to improve their processes and hold true to their ethics and the betterment of gamete donation overall. And, they are one of the only egg banks that can offer a live birth guarantee!

My donor eggs failed to reach blastocyst. My clinic felt it was still worth transferring an early blast. The transfer did not work.DEB refuses to provide me a refund since my clinic still transferred the early blast. They could not say I would have been refunded if I chose to freeze the early blast (embryos don’t always survive a thaw so that makes not sense).This contradicts their requirement for me to wait for a post transfer negative pregnancy test.As of today (6 months post selecting eggs), the egg donor has cycled three times with no reports of a positive pregnancy.Admit it, the donor has poor eggs and people deserve a refund.

Our experience with DEB USA is that this is worst place ever! Stay away. The staff is wonderful but the Manager, Monika, is a monster. How did this woman ever get a job in a place like this? Monika will give you the run-around on every specific question. My partner and I went to another place and it was a complete 180 from Monikas treatment. As someone that knows the law, it sad to see how Monika would take advantage of peoples desperation and lack of knowledge and mislead them. Shop around and you will see.

DEBUSA was a great website/business to work with. The amount of donors to view was extensive but easy to navigate through and not overwhelming. The filters were easy to pin point the physical characteristics we were looking for to match my looks and ethnicity. It is nice you can filter with specific words such as German or Irish (which is my heritage) You can search for eye color, hair color, and height. We literally made a spreadsheet with all the pertinent information and both my husband and I had to make a very difficult decision. It was a huge decision because this is what half of what your child will look like. I love that they include pictures of the donor now and as a baby/child.Caitlin was our case manager and she did a PHENOMONIAL job. She probably thinks I am crazy because I would overreact when we would lose a potential suitor. But like she said you never know if they have another lot available or God had other plans for us. Heidi was very attentive also as we would have questions along the way regarding financing and plans. I love the fact also that the donors are asked very specific questions so you can see what is in their hearts of why they donated their eggs and what they do as hobbies and work. The task was cumbersome but I was glad that we had such a great group of people having our backs to answer questions like: success rates of the lots, genetic issues and background information not available on the website.Caitlin was very attentive and quickly responded to our questions no matter what time of the day it was, even in the evening I remember getting emails from her once she had an answer for us. Her and Heidi both were cheerleaders for our success. Reaching out when we had any set backs and keeping in touch during these horrible months through Covid.If you chose to look at DEBUSA for an egg donor please dont feel overwhelmed. There are very compassionate and competent people behind this company. My advice is to make a list of what you want and create a spreadsheet with all the donors you select. Send an email to Caitlin and she will do a great job of letting you know more about each donor.I wish I could give 10 stars instead of 5 on this review because they deserve all 10 going above and beyond. I can truly say that both Caitlin and Heidi now hold a special place in our hearts and consider them extended family. Crossing our fingers for success and praying for anyone else who is starting this journey too. Youve come to the right place to get started. God bless to DEB!!!!!

I surprised that now volatile markets days Donor Egg bank USA is a very tricky commercial organization that never explained me a clear in details procedure before my Assured plan took money with agreement terms and conditions signature ! At Egg thaw date Apr17, I contacted Monica with telephone that I want to change the plan to single cycle but, she never cared to forwarded to Heidi (CEO) and Heidi refused to return money after 1 week of Embrio transfer though as a Cause, impact, and effects I lost a lots of money as a 1st time cycle baby came because I was confident of my progressive elaborated analysis incl my generation ! So, becareful about making decision to go there after your self assessment to avoid Monikas misguided to earn more money of teaching mathematics that assured plan 6 times if your requirements not needed, and written everything for example, for Monikas telephone conversation didnt prove to change of returned my money even CEO Heidi didnt care even Manager Monikas conversation after 1 week of Embrio transfer, now disappointed of not money having 2nd baby !

The website where you search donors is very well organized. We were able to star favorite donors and hide those we were not considering. I am a detail-oriented person, so I wanted to know everything about the donors, and I was not disappointed. I found the profiles to be thorough and inclusive of what I wanted to know. Once we reserved a donor, the paperwork provided by the financial team was clear, easy to understand, and easy to sign electronically. Although you could pay using a credit card, it would have required a significant service fee. Therefore, we chose to do the wire transfer, which was a lower fee. Caitlin McKenna served as our case manager, and her service was exceptional! She had the difficult task of notifying me that we did not qualify for the Assured Plan, because my lining did not meet the requirement. She relayed the bad news with empathy and support. Throughout the process, I asked numerous questions. She was always timely in her responses, helpful, and genuine. Although it is a business, it did not feel that way. Caitlin genuinely wanted us to find success. To our surprise, only 1 of the 6 donor eggs we received fertilized. We were devastated, but Caitlin reassured us that it only takes one. She was right, because the embryo miraculously developed into a transferable blastocyst. Shortly thereafter, we learned we were pregnant, and Caitlin shared in our excitement. Of course we would not be pregnant without the help of DEBU, and for that, we are forever grateful.

First impression was decent. I asked Joceyln several times about what was and wasnt included in the Assured Refund plan. We were told several times that the medication and pre-screening was not included. Never did D.E.B USA tell us that after my wifes transfer date we would no longer be covered under the Assured Refund plan. After my wifes transfer she had to continue to be under the care of the Fertility Center for 9 weeks before they could release her. My wife and I both were under the impression that since our Fertility Center had us under their care as part of her cycle that until her release we would be covered under that cycle. This is a mandatory 9 week care before they clear the cycle as a success. Be aware that D.E.B doesnt cover this and considers it OBGYN care, although my wife never seen an OBGYN. Its completely wrong that D.E.B wouldnt cover her cycle up too being completed and considered a successful cycle. Were very happy with the Fertility Center of Illinois and happy that her cycle was successful. However, wish we would of done more research and would of gone with FCIs cost directly, which is roughly 14k per cycle compared to paying D.E.B 37k for a plan that doesnt even cover you up too the cycle completion.Update to D.E.B responseIts not right that you wouldnt cover the costs of insuring the cycle was completed and considered a success. Your company should take customer feedback better and make proper changes to your plans. At least explain more thoroughly what a couple should expect to pay out of pocket better. Immediately after transfer were still under the care of the Fertility center and was unable to leave until we were given a graduated status from their care. Once that graduation happens is when the cycle should be considered complete.

I work with California Cryobank Donor Egg Bank on a professional level and always have a positive experience. The team is kind, caring, and very professional. When working with referred patients, the team goes out of their way to educate the patient on what to expect, and helps guide them through the process of matching with an egg donor that meets their needs.

I used DEBUSA (back when they were called that) through my clinic in Canada. We bought two lots of eggs (first didnt prove fruitful). Both times, the employees were very sweet and patient (I asked a lot of questions!). Whenever I spoke to someone, I felt like I was talking to a person who cared and not just an employee. Much different than my clinic who treated me just like a patient with money.

We used Donor Egg Bank USA in 2016. Everyone that we delt with was so great to work with and so helpful always willing to answer all our questions. They even made follow up calls to see how we were doing. We took the package of 6 eggs, 2 did not make the thawing process and the other 4 were fertilized and 3 made it to the embryo stage. 2 had a higher cell count and we decided to put back all three as the one that was a smaller cell would most likely not make the freezing process. The 2 embryos took and we had 1 that developed into our beautiful son who is now 2 1/2 years old. And still the staff continues to stay in contact with us and even created a support group for us on Facebook to connect with others that have gone through their company to conceive via donor eggs. I will always recommend them any day.

Extremely bad experience. 6 eggs= 1 sad looking 3 day/8 cell embryo that took (barely) and miscarried around 13 weeks. We will never use this egg bank again and we were with Northwestern Medical which is a top lab and only offered this option for frozen eggs. NW promised to enquire on the donors other eggs’ performance and due to their ‘close’ relationship despite that promise we never got follow up. We paid $17,000 and now the egg clinic wants to say they provided fully great eggs and the lab wants to say they handled them well and guess who is left with nothing. Me. The buyer.I think eggbank does not monitor their donors for full compliance on meds or the draw was immature follicles or the freezing was not done correctly. So many things pointed to a poor result from egg quality. During the process we asked for a full length photo / more photos of the girl as her photos didn’t show all of her and that request was ignored. We said we wanted the eggs despite that then a genetic disorder the girl had was pointed out and my husband had to have a long and expensive genetic test to prove he wasn’t a carrier. Please go anyplace else for eggs and save yourself the heartache and financial loss.We could not have been more mislead to expect 4 viable embys from 6 and ended up with nothing. Avoid. Avoid. Avoid.