I can’t express enough how kind, caring, and compassionate these women are that work here. They make everything easier. Their commitment to each patient goes above and beyond words! Making some decisions can be tough but the ladies are there for you in every way a person in healthcare should. Understood and heard. Please I recommend this wonderful clinic. A total clean and positive environment for all women. Thank you to each and every person who works here.

I just really want to say how much I appreciate all the staff that were there. From the ladies who check you in to the anesthesiologist, doctor, and everyone else. I was so incredibly nervous and everyone was so helpful to provide me an environment where it felt safe and comfortable. It even made me emotional on how friendly and supportive everyone here was. Thank you so much again.

The staff here is EXCELLENT! they make you feel super comfortable. the recovery room staff talk to you the entire time to make you feel comfortable... & David the anesthesiologist is the BEST

I went there Dec.2nd I was really scared and nervous but the experience was amazing I really recommend this and I wanna say thank you to all the doctors and Nurses even the front desk. Even the councilors it was amazing. It was my first time ever experiencing this and they just walk us through so I really recommend going here it even expires me it makes me wanna work at a place like this to help people like me and what I went through.

I drove about six hours to get to this place after receiving some misinformation from a local reproductive center. For the majority of the six hour trip I convinced myself something was going to happen to prevent a successful procedure. I think the traffic coupled with those concerns threw me into a pretty severe panic attack. I panicked from the time I walked inside until I was laid on the operating table. The nurse was struggling to administer my IV, to no fault of his own, when I reached peak panic. The nurse stopped what he was doing to hold my hand & assure me I was going to be fine. The doctor who stood over me made a point to be very kind & very patient. He didn’t make me feel like a burden, or like he wanted to hurry up & be done with me. They didn’t have to be so sweet. I know I must have been super annoying. The whole staff maintained a caring & compassionate attitude. It’s probably the best place to go in east coast.

I literally just left this clinic 10 mins ago. I dont even know how to put into words how amazing this place is. From the receptionists , to the nurses, doctors, counselor, and the lady in recovery. Everyones kindness help me through the worst time in my life and I will forever be grateful! Im not sure of everyones name but Hannah and Stephanie were amazing, actually beyond amazing. And Dr. McCloud is the best! Thank you all for everything!!!❤

Welcoming staff and fast process. Everyone was professional and nice

Very traumatic experience dont go here if you are sensitive about your situation my friend was there. We drove1 hr away and she talked in the phone for 3 hours before coming. And they waited til she paid til say they wasnt gonna help!

I had such a great experience! The staff is very friendly. I have gone to other facilities before and this one is the best. I recommend the twighlight option. The best part was there were no protesters. A big thank you to everyone there for making me feel comfortable and safe during it all. Highly recommend.

Excellent customer service! Due to COVID it wasn’t as packed. The staff was amazing and had excellent bedside manner. Thank you Potomac Family Planning. Side note.. Isabelle is the best!

Is there a way for me to set up my appointment for this weekend I’m trying to get a procedure done and mine was cancelled at the last minute

DONT GO IF YOU HAVE INSURANCE!!! PLEASE!!!Very unprofessional front desk/billing department. The front desk lady ensured me in person and again on the phone that they will submit the bill to my insurance company. But they never did over more than one month. What they only care is to charge your credit card and get the money before any procedure. And in this case, it is $400.Now I am out of $400, which should be paid by the insurance company. And the billing department of Potomac Family planning center just wont care.It is already a painful process, But adding all the mess, what a nightmare! I have never had such BAD experience at any medical places. Insist you to pay with credit card even if you come with a valid insurance card and then casually forget to submit billing to the insurance company.STAY AWAY

I’ve been here multiple times without judgment. You see women from all walks of life which makes you feel more comfortable! The doctor and nurses are always kind and I’ve never left in pain or feeling like I made the wrong decision! Thank you 😊

I will forever be grateful for the staff at this place. They are kind, patient, and if they give you advice, TAKE IT! They know what they’re talking about. Thank you to everyone there!

One of the best service I got from this location Rockville.Doctors and nurses were great and educate us in all perspectives. They give you all details and options. Some insurance are accepted please do check before you make appointment. This is genuine review I am writing and suggest everyone to go this place

The complaints that I have are for one it was very unsettling to see ppl protesting outside. Second, it was very overcrowded and the downstairs waiting is way too small. Third, I had to wait upstairs for hours just to be seen.Once I was seen it was smooth after that. The doctor made me fee very comfortable. The nurse who held my hand also made me feel comfortable, because I was very nervous. After the procedure they treated me well. They made sure that I was comfortable and gave me water and snacks. I would definitely recommend them. They just need to work on the protesting outside and the horrible wait time.

I was there today for a termination for fetal abnormalities, and my OB told us that my life was in danger. I didnt know what to expect, but they went way above and beyond any expectations of how I thought a facility would run. As someone who has been staunchly pro-life, this decision was the hardest one my husband and I ever made. It was not done lightly, and with great sadness and trepidation, I called for an appointment. The receptionist let me cry and soothed me while I explained the need for the appointment. Upon arriving, there were protestors on the street, but the building is around the back, and there are pro choice advocates outside to ensure your car isnt bothered. The facility looks like a townhouse, and its actually kind of quaint. When we went in, the receptionist was warm and compassionate, helped me get started, and took my husband and my mom to the private room upstairs while I provided a urine sample.The lab tech was really nice, and took time to listen and review my notes. She also rubbed my shoulder while I cried, and proceeded to give me tissues and let me talk it out. After a simple blood test for my blood type, I was taken to the preliminary exam room. The doctor, Dr. McLeod was a sweet doctor, and reminded me of a kind grandfather figure. He was competent and compassionate, and took his time explaining what he was doing, and making sure I was comfortable during the initial exam. As someone who has been unable to relax for weeks, he actually put me at ease, and actually took my hand and said he was sorry for my loss.I was then ushered to a private room to wait for our turn with the counselor. Stephanie held me while I cried again, this time in her arms. The office staff are the most compassionate people I have ever met. She took about 45 minutes answering my questions, reviewing my paperwork, and making sure I was feeling okay. She was so helpful and her guidance was appreciated. I stayed in the private room until I was called down. I was given a bag to hold my things, and a clean, large, cotton gown to wear for the procedure.In the procedure room, I elected the general anesthesia, so the nurse and the anesthesiologist were present. The anesthesiologist was extremely professional and courteous, making sure I felt comfortable and safe before inserting the IV sedation. Dr. McLeod came in with his scrubs on, the room was sterile and clean, and at no time was I made to feel uneasy.Right before the anesthesia took effect, I thanked the doctor, nurse, and anesthesiologist for taking my decision to save my life with the utmost dignity, compassion, and care more than anywhere I had gone for my high risk pregnancy. The told me it was their pleasure and thanked me for the kind words.Around 20 minutes later, I woke up in a large recovery room, and was helped off the stretcher, and onto a comfortable recliner. They gave me water, pretzels and cookies. Then they made sure I felt ok to get dressed and had me change into my clothes. I had my blood pressure retaken, and then they had my husband and mom wait for me and helped me walk to the door. I was there a total of two and a half hours. I went home and napped for 4 hours and I feel exactly as they said I should expect.Listen, I never thought I would write a review about an abortion facility, not in a million years, but I FIRMLY believe they do NOT deserve a poor rating, simply because of the services they provide. They went above and beyond for my family and I. I cant say Ill ever be back, but this experience opened my eyes to the true meaning of the term compassionate care.

Please dont ever go here. BEWARE! The staff is extremely rude and dont comfort you at all. I underwent a medical abortion and had severe allergic reactions like itching all over my body.I called them to check and the doctor was so careless and he said It might be a food reaction. I clearly stated that it started only after taking the medication. He just cut me off asking me to go to ER.This center must definitely be closed. PLEASE DONT GO HERE. I repent my decision now.

They seem to accept walk-in appointments though I did call to schedule mine, and they were able to do it on the same day. Main caveat is that the office is small and crowded. The employees (all female) I interacted with were helpful, professional and kind. They were also helpful with processing my insurance and with faxing my medical records to another medical provider. Just a heads up they provide medical (pill) abortions on Mondays, Wednesdays and Fridays. Lastly, if you want to avoid protestors, just go on a weekday.

This place is disgusting. The staff was rude and uncaring. I was there to help my friend through this incredibly difficult experience. She felt uneasy and unwelcome in the front door and asked if it was safe to be there. The woman told her if she didnt feel safe now that she wont feel safe later and should just leave. I tried to calm the situation down to which they got EXTREMELY defensive and told us to get out. I was SHOCKED at how they handled the situation and someone going through a medical termination. As they were grabbing for the clipboard they told my friend. to do whats right for the baby.These people make me sick at the complete lack of humanity they have for people going through a very dark time.

The staff was incredibly sweet and caring, from the first phone call to the recovery room. I was in and out in 3 hours. The process happens in stages (urine sample, blood test, medical history, sonogram, counseling). There is some time between each stage, but the main waiting room is large with vending machines, a tv, and magazines to read. The facility is clean and welcoming. If anyone has issue with the staff being unfriendly- perhaps their desire for efficiency was misinterpreted. I dont remember names, but the woman in the room with me during the procedure and my counselor stood out as being sweet and caring. The services provided are affordable, and they take most health insurance. TLDR: Highly recommend (especially in comparison to PP).

The staff was very kind and helpful throughout the whole process!

When I found out I was pregnant, I was terrified. I googled abortion clinics near me, and even though this one wasnt highly rated, after speaking with someone over the phone, I decided to try it. I read the Google reviews and was terrified. Had no idea what to expect. When I got there, I IMMEDIATELY felt relieved that: 1: there were no protestors, and 2: it is tucked away in behind some buildings. Inside- clean. The staff was very professional, friendly, and accepting. Some reviews complain about the workers laughing, being loud, etc. trust me- when youre sitting there waiting for your name to be called, its nice to hear/see someone laugh/smile. The first floor wasnt very accommodating, but the second floor had a nice area where my fiancé sat until it was time for me to take the pill. If youre nervous, or scared, put your trust in this clinic. Some of the nurses werent super friendly, but theyre there to do their job, and thats what they did. Good luck!

I was referred to PFPC when a sonogram showed I was 3 days too late for Planned Parenthood to cover. The staff were all polite, warm, and professional. I did the procedure without anesthesia which I regret. This was my first (and hopefully only) abortion-- a D&C-- and, as someone else mentioned, it is not a gentle process. Not sure if this is a function of the doctor or the nature of the procedure itself. The only other thing worth mentioning is that it seemed like the doctor waited until there were enough of us in the waiting room and then did a string of procedures in a row. I think I was first but the operating room is right next to the recovery room, so youre sitting there listening to other women whimpering and crying out right after you have, which is a bit unsettling.

This is a very stressful process to go through already, and the staff here is either undertrained or overworked and overstressed -- meaning the level of customer service is not good. At all. Very rude, questioning in an intrusive, condescending tone without providing quality answers. Gave incorrect information over the phone, then denied giving incorrect information. Pushed through the process as if going through fast food drive through.

The staff is wonderful I,was in and out had a great experience here !! Highly recommended!!

Through this lonely scary process , i am glad i had someone to be there for me.. which was the Rockville facility they make sure you are literally okay , literally every 5 min i had a person checking up on me. they went to the farthest extent to help me , i was going to pay cash luckily my insurance covered it , suggestions from staff . THANK YOU ALL FOR THE SUPPORT YOU GIVE OTHERS WHOM ARE ACTUALLY LONLEY

I had an abortion at this clinic last year and everyone was wonderful except for my counselor stephanie she was very mean and simple showed no emotion what so ever and the worst part is they made her come in the room for a while to assist the doctor and I in the surgery room. She didnt offer to hold my hand I felt no type of comfort. I hope next time people dont have to deal woith her or go through what i went through with my experience and her. I think she should just work at the front desk or paperwork but definitley not have her interacting with patients. Nurses need to be more genoerous and sweet and compassionate in my opinion. Over all great clinic.

Had the twilight procedure which helped a lot. Expect to be there for 2-3 hours.