What a joke these people are!! Avoid them at all costs . Your health is NOT important to them. Only one nurse I met thru this company was even competent that was last Sunday. The first nurse on a Friday which I was to have very important labs drawn and a dressing over my central line cancelled due to her needing to pick up her kids(not my problem) but i tried to be understanding. Labs had to wait until Monday. So they werent ready for my for dr visit. The second Friday for labs and central line dressing change i get a text at Friday at 3pm need to take my kids to Dr see you tomorrow. Ugh no cant because labs not open on Saturday so here again cant see me til Monday. (I ended up in hospital Sunday night). Resuming services after 2 weeks inpatient the nurse came Sunday she was amazing and very competent. I was told someone else would be here this Friday. NO ONE called all week until 10:41 am her name was melanie and she said i will be there between 12 and 12:30 to which i responded you need to come before 12 or after 3 as i have an iron infusion . These labs are VERY important as I am having liver issues from the IV meds and the dressing change over the central line is important too. I was told oh no cant work i will see you Monday and handle it with your Dr. .. uh no my Dr is already tired of your incompetence and has decided this is unacceptable as well so we will be changing companies. I tried to help them out by contacting the branch manager. Explaining the issues and still nothing resolved!!!!! My Drs nurse is already on phone with health quest looking for a new home health company.

Kudos to the team at Encompass Healthcare! We have utilized services on and off over the past year as my Grandmother has needed and I want to express my appreciation for the team of caregivers! Kay Madore, PT, you are an amazing asset to the team and I thank you for the light and happy approach you offer. No one loves to rehab, but you have made my Grandmother’s experience great! Emily Clarite, OT thank you! Isabel Kenyon, Nurse, Thank you! Bernadette Gracia, job well done!Ladies from top to bottom you have approached care with compassion, concern, professionalism and my hat is off to you all! Thank you!!

I am very dissatisfied with the customer service received from Encompass Home Health, Richmond, TX. This is why I give their agency zero stars. A very reputable and premier health science center located in the medical center referred my father to Encompass Home Health Care service. Weve received the worst service. Their employees would come to our home without scheduling a visit or they would schedule a visit and not show up to the appointment. Therefore, we were uninformed about the schedule changes. I complained to the branch manager, Renee, located in the Richmond, TX area and the Regional Manager, Melanie Ragsdale, located in the Kingwood, TX area, who did nothing to resolve the customer service issue, but made excuses, fabricated stories, and made retaliatory remarks. We have chosen another home health agency for my fathers needs. If you are looking for an agency who is unprofessional, in denial, and unwilling (lack enthusiasm) to resolve customer service issues, then this agency is for you. Their poor customer service skill is a very negative feature and a disgrace to this company. I will not use this agency again and will not recommend or endorse them.

Encompass Health has been amazing, their professional, kind and informative