Shortly after I arrived they put me in an examination room. I waited an hour and a half in that examination room. No doctor, no nurses came during that time. But I heard them laughing and carrying on, they thought they were all caught up. I dont know how or why, but they forgot about me. I left, I was hungry and ready for a smoke, considering I had heard three hospital staff saying that they were going to go smoke. It you can wait until an urgent care is open,thats what I recommend. Redlands emergency room an absolute last resort.

The new building remodel really seems to have improved services. Im happy for the staff. Had to wait in pain, sure, but they were incredibly friendly switching out shifts and listening to my concerns. I could have been written off as drug-seeking because I could not manage my extreme pain post-op, but they were very compassionate with me and kept trying to find a painkiller that worked.

I spent 2 days here and im thankful for receiving great care from all the nurses doctors and everyone that works here ,very clean ,professional, nice,kind people, thank you to everyone here who worked to get me back on my feet,

They have always taken such good care of me

Don’t bother coming here you won’t be taken seriously. I have recurring sinus infections every fall/winter season that always have to be treated with antibiotics. I told the doctor I know exactly what it was based on my previous experiences and what I was feeling. Doctor said “hmm I think it’s allergies, I can’t prescribe antibiotics because you have not have symptoms longer than 10 days, and it will be a ding against me if I prescribe them” I told him this happened last time and I was back two weeks later feeling miserable with the same symptoms. He still refused to listen to me. This place is a waste of time and money

If I could give them a negative score, I would. If you can, go elsewhere. I wasnt taken seriously. I got the patronizing voice. I found someone elses medical paperwork under my chair while I was in a room waiting for the doctor. The paperwork should have been in her file. I ran into 3 workers without masks during a pandemic. I ended up using hand sanitizer continuously while there.

Super rude people. They do not care for the patient. Even when they are in extreme pain. They leave you in the room for an hour before bringing a pain killer that doesnt work to just wait another hour in extreme pain. A very NAD place for health care.

Honestly, I have never ever had an issue here. If anything they Helped/Help me and my loved ones every time! Yes, it can be a wait but they take in worst to not as the condition of the person. I have to say they are so kind and friendly. They actually sit and talk to you even if having to juggle a ton of patients. I want to thank this Hospital for saving my mental and physical state many times. Bless you all!-Lovanna

I am a hard working self employed contractor with no insurance. Went in for an injury and the front desk girl asked me if I was homeless. I was wearing whites and a sweatshirt with paint on it and 225$ boots . I am clean cut and shaven . I was offended, she of course said she has to ask everyone that. If I was a doosh hipster wearing clothes I couldnt afford would you have asked me ? Whoops meant to leave one star . Oh not toention I left and went to a urgent care who were awesome and it was only 100$

Treated me better than any otherchosp in Inland Empire! Believe me I have been to more than Id like to recall!

I was the first patient in this morning because of the severe pain. My brother was asking for help for me to give me something for the excruciating pain. They just kept saying that someone would come out. For 45 min I was in pain and puking and only until my brother asked a fourth time for assistance for me did someone finally come out to assist me.I would understand if the ER was very packed full of people but that was not the case. The pain was incredible and it seemed like I wasnt taken seriously. I had to deal with the pain for almost an hour...... Just made me feel neglected.I completely understand that nurses may have been busy but gosh the pain was awful, and not having it addressed right away when it was starting to get much worse did not help.

Good people

An emergency room with ONE doctor in rotation (somewhere out here.. I hope..), the rest are MIA nurses.6-7 hour wait (with a half-full waiting room).Rude nurses- perhaps a subjective point but one actually shamed* me for asking her if she could refill masks in the lobby. This is after me standing in front of her waiting for her to finish her Facebook message.Allegedly (according to nurses) nowhere to lay down if you must.Blows my mind every time, but this isn’t the first experience like this, by far.What an embarrassment to Redlands.