We have a family member transferred to this facility supposedly. We are told it’s up to our family member to reach out to us in order to talk to him. We don’t even know if he arrived safely. We have not heard a word from our family member since his supposed transfer from Wake Med. Wake Med would not tell us where they took him. We are assuming this is where he is as this was the plan. No one will confirm this for us. We do not know if he is there. If he is sedated. If he knows we care. It’s like something out of a scary movie. What can anyone out there recommend?

I was a patient in the young adult(14-17) female ward and i just have to say the staff was very unprofessional and rude. I was cussed out, called names, ignored and bullyed by the mental health technicians. They made all of us uncomfortable and upset. Specifically mr. Darnell and the other young male tech i had. They misgendered and deadnamed people constantly, they kept us up at night by playing loud videos and talking, they were generally creepy towards us. I was there for 7 days and on the 6th day i finally got to go outside for a hour but other then that they didnt let us go outside. It was like none of the techs had any training. For the majority of the day all 25 or so kids sat in the day room and did nothing and i mean nothing. We didnt really get therapy and in fact i only saw a therapist 2 times in the seven days i was there. The dude doctor did nothing for me and was useless. It took them hours just to give me some pain pillsand we only get to talk on the phone for 10 minutes or so a day. It was a awful experiance and i would never recomend it to ANYONE.

A family member is currently in Holly Hill on an IVC (involuntary commitment order) of a non-violent nature. He was transferred from another hospital to Holly Hill on 7/21 and placed in a holding room until a bed was available in the Adult Inpatient Mental Health Unit. During that time, he described two separate encounters where he was almost attacked. The first, was by two men because he was sitting in their seat. Apparently every seat in the common area was their seat. The second was by as a woman. He said this encounter was solely based on politics. Let me clarify that my family member is a large formidable man, a retired service member even (USMC) - he does NOT scare easily. He says he was genuinely frightened for his safety in both of these situations, and that staff members appeared not to notice either of them as they were occurring, even though they present and observed both (with eyes and ears). He is in the Adult Ward now, and they have added an additional medication to his existing cocktail. The first time I spoke to him was on 7/24, 3 days after his admission (I had no clue where he was prior to his call). He sounded sedated, and let me know that he would like to be transferred to another facility. His comment prompted me to look up Holly Hills track record-- folks, its FRIGHTENING!!

Wanted to leave a more positive review from my experience in 2019.I was admitted into the young adult unit(whatever it’s called). I remember before going in one of the ladies said “you’re going to the fun unit” and I was like…..fun? My experience at Holly Hill was honestly one of the most unforgettable experiences. Not gonna lie- a lot of the tech’s are a little incompetent and a few nurses were very rude, but the people I was there with made it much better along with just having a break from reality when I needed it the most.The doctor there prescribed us all with the same thing and the same diagnosis and when I was complaining about it to the other patients, one of the younger preppy girl techs said “sorry you don’t get your own special diagnosis”. Isn’t that…..the point? A doctor also came in while I was sleeping one night and told me I had lymphoma after another doc had taken a look at a golf ball sized lymph node in my neck. This man woke me up and told me I had CANCER. They took me to the ER, and another huge hospital bill later…I only had mono.Sooo, not the brightest employees, but it doesn’t seem like it takes much to work there as a tech either. I still really valued my experience here and would likely return if I ever needed that level of treatment again.

I am very disappointed in the staff at Holly Hill Hospital in Raleigh, N.C. I have been looking at various positions since early summer. I had applied for the Mental Health Technician. I had got an invitation to interview by Alice Parker. She asked if a particular day that week would work and I replied with a yes. She did not follow up with time, location, whom I would be meeting etc. There was no more communication after that. Fast forward, I had saw a few other positions that were closely aligned with my experience and passion so I went ahead and applied anyway. I try to give everyone a second chance. By my surprise, I got a phone call today from Dr. Frank Addonizio, Chief Clinical Officer. Unfortunately it was not pleasant and quite unprofessional, in my opinion. He called to advise me not to apply to anymore positions since I have applied to multiple already. I did not know there was a limit to how many positions a potential candidate could apply for and consider. He then proceeded to say not to reach out to anyone else to follow-up and they believe that I am doing too much. I have NEVER had an employer call me, mid-week, mid-day and tell me not to apply for anymore positions at their organization or to reach out anymore. It was tasteless and unprofessional. With that being said, I will NEVER consider Holly Hill Hospital as an potential employer. I did not deserve that treatment and I hope no one else has this experience.

The air conditioning is leaking all over the floor. The food is cold and the beds are nasty. No visits because of covid so they have them jammed into a rec room and can’t even go outside!? This place is not a safe place for people trying to get better. I have written to the Governor or NC. Please, send him a letter also. Let him know what’s happening to our loved ones.

DO NOT SEEK HELP FROM HERE!!! I am a Mobile Crisis Responder in NC. I suggested my client contact Holly Hill to confirm if they accept individuals without insurance from clients county. Since this hospital is state contracted with state funding, I was pretty sure they are able to serve people from mostly all NC. The female staff who answered phone reported they accept state funding, but cant admit given county. My client asked her to speak to Mobile Crisis for more clarification, and staff screamed at my client who was calling for help, No I dont want to talk to Mobile Crisis and hung up on my client. This not only made my client feel worse and start crying, but what a lack of professionalism demonstrated to another mental health service provider. I would not trust what else the employees do here just by this one incident, and will never refer another client to this facility again. Any mental health agency who allows this way of communication to talk to potential clients, should not be open. I called later and confirmed that the information my client was given was incorrect and that they actually do accept individuals from the given county. Unbelievable.

I feel like there is a lack of support for patients who are in crisis when it comes to billing and insurance. How can a patient who is admitted involuntarily be expected to have a wallet or insurance card and be expected to complete paperwork without assistance? How come the patient’s insurance information wasn’t transferred from the referring ER? How can someone who doesn’t even know their own name be expected to represent themselves? Maybe this is the case at most mental health facilities, but I feel like Holly Hills did not perform their due diligence when admitting the patient, leaving the patient with a bill of over $10,000 to pay out of pocket.

My daughter was admitted to this facility on her own accord last week. We, as parents, were very weary about her voluntary commitment to the facility. However, we assumed that as a medical facility for adolescents she would be treated with dignity and respect.That being said, she has severe bilateral hearing loss and was not able to communicate with us throughout her time there. As parents, we made sure that the nurses on call and the staff were aware that this disability would make it hard to communicate with our daughter after the first day. We asked for a phone that we could communicate with her. At home, she speaks either on a speakerphone or with headphones. The reason being is if she speaks on a phone with an earpiece her hearing aids feed back, and she is unable to hear. The times that we spoke to her on the phone were full of rhetoric such as “I can’t hear you, Can you speak louder. What, what”. There was a complete and total failure on the part of the staff to accommodate for her needs.In speaking with the nurses and staff available they assured us that they would accommodate for her disability by finding a way for her to communicate with us. There was one time during her stay and during calling hours when she was able to hear us. One of the staff members or nurses gave her a phone and allowed her to call in a space where background noise was at a minimum. This was day three. Day four, five, and six were no better than days one and two. Thankfully, day six was her discharge day.On day six, we were informed that one of her hearing aids were either lost, misplaced, or stolen. As a medically necessary device, she is not functioning at one hundred percent due to the fact that she can not hear what is going on around her.The earliest appointment that we could get is June 7th. She will be unaided for the next two weeks and most likely a month after that. In the past 13 years we have not misplaced or lost her devices.

Yeah I am a social worker and I can totally see why there are bad reviews. I have a client there currently and I can’t even get Adrian who is the patient advocate to call me back so I can help my client. Judging from the reviews, I can see this is common practice. Hey Holly Hills, how about you hire staff that actually care and that will do their jobs?!?!

I am genuinely concerned this place is still in business. I will be submitting a complaint to the Better Business Bureau so thank you for all the negative reviews these will help with my write up. Let’s get this awful place shut down. People going through mental health crisis should not have to go through EVEN MORE at a place they expected to get help. I am disgusted.

The south campus adult hospital is nice but Not a good experience because of staff. Employees voice how much they hate their jobs there which trickles down to the patients and Supervisors are even worse. Kia, a supervisor there, was unprofessional and very rude to patients and employees as well.

This place does NOT care about mental health. my best friend was pulled out of class because their councilor was worried about their mental state and they got ZERO help. they told me that they only spent around three minutes with a doctor then was immediately pulled out, AND when they got home they were a couple pounds skinnier?? what are you feeding your patients? i would like some sort of explanation because i care very much for my friends safety and from what they’ve told me they got little to no assistance with their situation

I would not advise anyone to work at this organization, unless, you have absolutely NO OTHER options. Save yourself from the unnecessary drama/headache. You will NOT have HR as support, as the HR director has befriended many of the directors. There were several complaints made (HR, CEO, CFO, and Corporate) all were aware of the events that transpired, no one seemed to care. Nothing was done about the numerous complaints, the director was able to continue with her antics. The person I worked under was a very dishonest and deceitful person. She did everything she could to turn her staff against each other (on some occasions she succeeded). She displayed a great deal of favoritism. She was also a nitpicker. If you have any integrity this would not be the organization for you. However, if you have a lack of integrity complete your application today, you’ll fit right in. HHH says its goal is to provide support to patients and their families, in an effort to get them back to their communities healthier and happier. Yet, they cause so much strife for their employees. Imagine how the lack of support and creating confusion for the employees triggers down to the patients. While the “talk game” may be superb the actions are deplorable. So much of what we call management consists of making it difficult for people to work.

They lost the clothes I was on unit with when I was discharged. I had around $150 worth of clothes in that bag and I cant afford to lose that as I am low income and some of the clothes have sentimental value too. They never call back you have to be the one to call. I am already in a really bad mental state I cannot handle this I dont know what to do Ive been calling ever since I got out and Ive gotten no answers. Please find my things Ive been trying to get better but i cant handle this.

This system is so so broken. I was IVC for depression and spent almost a week. I spent 9 mins total with a doctor. She. Hong who is arrogant, has an extreme lack of empathy, condescending and overall just not a nice person. Took him 1 hour to evaluate 16 people. The wars I was in was understaffed (by some great people-trying to do there job). The facility was dirty and the ward had several episodes of violent behavior. Tables flipped, chairs thrown, attempted TV being ripped from the wall. I genuinely was traumatized. Not once was my insurance information requested. 14.5 hours to be checked in and moved to a room. Violence and fights in the waiting room for check in. Please stay away. Seek private care. It makes me sad for people that are in desperate need of help. I am one of the lucky ones because I have family and support. Just please don’t blame the kind staff for the broken system. Makes me feel bad for them.Just stay away.

Do not ever bring a family member here. This place is horrible they leave both family and patient in the dark. They also violate a lot of HIPAA rules... how does a patient know about another patients business???Worst part of it all is the patient only sees doctor for less than 3 minutes and doctor is belittling as well. Worst facility ever. They don’t help but rather make situation worse. And they have the audacity to send a bill to someone who’s a student and doesn’t work... if you have a chance run FAR away from this place.

Did not pick up the phone at all. I dont see how this is a safe place for individuals to go if they cant even pick up the phone

The hospital needs to mask the caller id as private number. When someone calls from the hospital it shows up as Holly Hill Hospital breaching the privacy of the patients who are not in a state to use *67.

I rate this hospital 4 stars because the treatment is good it’s a recommended place for us.

This place should be shut down. They dont contact family or POA. I SPOKE WITH A LADY TONIGHT NAME TAMIKA. she actually took the time to help me understand what was going on and answered all of my questions and I had a lot of them.the only reason why I gave three stars was because of her yall need to hire more people like her. She cares and has a heart. She needs a position helping family instead of answering the phone!!!! Ive never met her but shes such an angel!

I just would like to say the young lady that I spoke to on Saturday morning I think her name was Tamika I explained to her that nobody has called me and gave me any information on how this process works and me and my wife was getting ready to get a lawyer involved because this is unnecessary. Tamika put me on hold multiple times because she had other calls coming in but she actually took the time to explain to me the process she explained to me the process from admission all the way to discharge she gave me the number to where my son was at along with the social workers number. And some more information that I requested she actually took the time to help me and my wife she calmed us down and I really appreciate her for that she needs a role in administration because it seems to me she knows this place in and out. Not one time did she yell at me speak in a hostile voice or get frustrated when I tried to explain to her my frustrations and kept asking the same questions over and over. She stayed on the phone with me until the nurse got on the phone and the nurse was absolutely amazing as well. We offered to buy her lunch but she declined. Keep this young lady lady on your team and promote her! She understands the families and I thank her.

I came from rockingham to pick up my brother who was being discharged I arrived at 9:14 spoke with a person an employee Im assuming or at least feel the shoes of an employee spoke to the lady told her what I was here for it is now 11:42 and they cannot seem to give me no answers to why it is taken so long to bring my brother to me so that we could possibly get back to Rockingham before the 4th of July what is going on at this place.

Called to check on my brother in law. Had the pleasure of speaking with Tamika, who is so so funny and kind! She helped me contact his unit ASAP. Keep her around and pay the damn woman even more!!! She is a great face for your hospital!

Tried calling Holly Hill about a possible emergency situation and to let them know we were coming in, but the phone just rang and rang with no answer the first two times I tried calling and then I got hung up on the other two times. We ended up seeking help elsewhere.

The worst hospital I have ever been to in my life. Im not gonna go too deep, but it ruined my family.

This place completely shuts family out. We did not get any any information regarding my family member at all. They wouldnt even tell us the diagnosis ,then had the nerve to say that the family lacks complete awareness of the condition. How do you educate yourself on a condition that you havent been made aware off??

Covid is over. Not allowing parents to visit children and saying no visitation due to Covid is unacceptable. That means you dont have the proper management to find a solution. Saying no visitation is a cop out and only saves you from using your brain and money to find a solution. Wake up Holly Hill!!!

As a Behavioral Health professional, I appreciate the hard work and dedication from Hilly Hill. I have received positive feedback from patients whom I have referred there for treatment, on all levels! It is so great that they offer a full continuum of care from inpatient treatment, to partial hospitalization and intensive outpatient. I have been to do site visits numerous times and have always been pleased at how welcoming the staff are and at the conditions of various facilities. Holly Hill is such a great asset for our community!!

Staff is extremely rude, called for information on a family member, the person who answered the phone began yelling at me over the phone. She would not give me her name. Family member has been in the facility for 5 days and has not yet seen a doctor. They keep giving them Ativan and no treatment. Im not even able to get the info needed to contact her. They leave everyone in the dark including the patients.

The overall service and treatment at this place is of very low quality. Most of the staff members made me feel unheard and unvalued. As a patient who was recently here, I do not recommend this place to anyone.

Literally so terrible the nurses do not care about you at all there were so many fights and even if you weren’t fighting back they would give you a shot, the staff is rude and disrespectful. i will never come back

On the phone: Come by for an evaluation anytime.At the door the next day: Were not taking new patients.

I am about 100% positive this place deleted my review. The short version is I was rejected due to my diagnosis of autism, even though it wasnt what was being treated. Discrimination makes this a 1 star at least from me

Horrible, Dont send your family member there. If the Wake Med say they are going to transfer your loved one there tell them NO.No family involve ment, poor discharge planning, no care plan team meeting, nothing. My son is on the streets homeless, just horrible and he needs a program.

I was abused here as a child. Needs to be shut down.

My stay was awful. They lied about having 24/7 access to a phone line, about visitation, they lied about treatment, treated their patients awfully, there was no communication among the staff and all of the patients have to suffer for it. DO NOT TAKE YOUR CHILD HERE. I WAS TRAUMATIZED HERE, THEY DONT CARE ABOUT YOUR KIDS AT ALL.

My daughter was involentarily committed. She never saw the doctor, they started giving her medication based on what she had taken a couple of years before, she was not aloud to leave her room and I found out from her therapist ( her at home, not at the hospital) that she was being released.

I deleted my original review after speaking to someone at the facility.

This hospital needs to be closed. The staff is awful and the doctors dont care. Told them my mother was still suffering but they released her anyway. She wasnt even home 5 min and had to be taken to another hospital. If you dont want to help the mentally ill then find you another job. Ive never dealt with this hospital before but if you love your love ones then dont send them here.

My son was sent to Holly Hills Yesterday since hes arrival Ive havent heard nothing from him. I called to check up on him and the guy who answered the phone was very rude and unprofessional and wouldnt let me talk to my son... Ive read the reviews on this place to worry me about the safety and well being of my son. ...

Sometimes they give you information over the phone at the front desk and sometimes they tell you they can’t disclose the information to family. Either you stick to your regulations or you assist in helping family provide support. There’s an infinite amount of medication out there to treat Schizophrenia because each person is different. So tell me why they give the same medication over and over and feed the patients sugary beverages and food? Mental disorders are affected by over-stimulation of the brain hence why high amounts of sugar increases episodes. So these patience are held there for their illness and never truly get treated. They end back up there. The doctor only visits once a week for a short period of time.

Been calling for an hour and no one answers the phone

Okay I went a year ago but seriously if you just say im fine in a convincing way, youll be out in a week. I give this place three stars because the food was really good and I met some really funny people. I didnt like how some employees were rude but I understand it is a stressful job. I didnt like the beds but the melatonin knocked me out by 9:30. Not good for like mental health but I did enjoy staying there.

My 26 yr old son was transferred to this facility from local hospital. We received little to no info about this place. I did not feel very reassured after reading the reviews. I have made several phone calls to this place and it does not seem very organized. On two occasions, they could not even locate my son (and this was the first day!) I called on day two to speak to the so called Director of the Facility, Dr. Enrique Lopez. He told me he was not assigned to my son so he wanted me to call back and ask for the social worker. As Director, I believe he answers for ALL patients there, regardless of whether he is assigned to them or not. IF he is in fact, NOT the Director, as it states on the website, they need to correct the website. It is misleading. I stated I also had some general questions about the facility & he referred me to Administration. He could not even transfer me! He was already on the phone with me & again, as the Director he should have gone ahead & addressed my questions. He was pleasant enough, but not reassuring to someone who has NEVER dealt with this facility. Again, I got no good vibes from this place. My son has gone there voluntarily and having done some research I dont feel this is the best place for him. On day one it took him over 7 hours just to get his room! And, I had to call just to find out if he made it there ok. Living 2 hours away, anything could have happened along the way, like an accident. A timely phone call just to say he arrived would have been appreciated upon his arrival. He stated there was constant yelling (which I overheard on the phone) and people wanting to fight. Also, not reassuring. Left me wondering what kind of facility is this? Needless to say I have found a better place for him & going to remove him from here. I cannot say I would EVER recommend this place. I cannot say anything about the therapy, counselors or other staff because I am not waiting that long to find out. My initial experience with this facility has not been positive and I believe it trickles down from the top. Got the feeling they are not on the up and up. Wish I personally knew someone who could have given me an honest, accurate review of this place.

Staff was great definitely a big help to me and got me going in right direction

Not “the” best place to have a mental breakdown. Malibu ca. Has the best place for mental breakdowns. If your a millionaire. The rest of society uses places like this. It’s secure . They try their best with what they got.mental illness is a illness no shame get treated if you need help

Holly Hill staff was very kind to a person whom I happened to know was in their care. They worked very hard to get that patient with the proper care needed. I believe this is a safe place to have your family members.

If I could go lower I would. I was treated horrendously by a good chunk of the staff. When I spoke to my Doctor about the treatment I was experiencing he said, Youre still very paranoid. Talk about using someones mental health diagnosis against them to excuse and perpetuate inexcusable behavior. Not a therapeutic setting at all.A

Was just here and we literally just watched tv and colored all day, with maybe one actual group therapy session sprinkled in randomly. its extremely understaffed and the staff that are there are often unhelpful. not to mention the food was absolutely repulsive and we often would get the wrong food (we are given a choice). i would stay away from holly hill. the only help i got was a diagnosis.

The first place when you have a patient one in this hospital they do not answer the phone and they do not pass the patient or give him any information

Being a healthcare professional in Behavioral Healthcare you appreciate good service. Jasmine the admissions coordinator always goes above and beyond assisting when we are trying to get patients placed. She’s prompt and always professional. She’s an excellent example of the service that Holly Hill provides.

Ive been on hold for an hour trying to contact my brother. By now its to late to talk with him but how come no one can pick up and explain to me why ive been placed on hold for so long..? I understand maybe bei g understaffed especially durring the evening/night. But at lest uh hey, its to late to call try again tomorrow would be nice, instead of put on hold and forgotten about...

Holly Hills mental health program may seem a little sketchy. There is no gaurds present & the nurses try their very best to make patients feel welcomed. Nevertheless, if you dont care for yourself to get better or anyone at all... you should stay away from this place. The food is great and they offer unlimited coffee, water, and lemonade! The beds arent so comfortable. It is what you make of it so just make up your bed before you leave out of your room. Stay positive!!!!

Posting under my moms profile, I am her son. You cant take naps here. You dont get to have long phone calls with your family. The food is gross. I had to get up really early and didnt like that at all. You have to stay in your room for 24 hours except for showers and attending group. Holly Hill was a bad experience and I dont want to go back but my dad make me go.

Poor care received for my father. They Discharged him way to soon & despite concerns from family. He was readmitted 5 days after being discharged from there. Absolutely no communication between guardian & staff at hospital. If you truly need help...do yourself a favor & don’t go there.

On the day of my arrival we watched 1000 pound sisters. Tell me why they were showing fatspo to mental health patients? And then a nurse decided to talk to us about her assault in graphic detail with no therapist present. On top of this they sedated a 12 yo twice. And that was just in my seven day period stay

This is one of the worst most abusive hospitals that I have ever heard of. He went from having some problems too severe problems. The doctor never spoke with him. The social worker talked very little and would never return a phone call. My son (who was never violent before) was injected over and over and they would keep him knocked out for 16 plus hours/day. That is their therapeutic approach. My heart is broken for my son and please dont send a love one here.

As a healthcare provider, its been very nice working with Holly Hill PHP/IOP staff. They have made it easy to get my patients the care they need and will personally reach out to patients.

Ive been here twice, in the 18-26 age ward, and it was pretty fun tbh. Everyones nice and they pay attention. It wasnt all rainbows but it is a hospital so.

If i could give this place 0 stars i would! I just left Holly Hills 2 days ago after a week stay. The day I got there the nurse checking me in said to me, “don’t make friends here”. It also took 4 hours to get me checked in and into the actual units, when I was in they put me in another room by myself for 2 hours. the staff is very rude and genuinely does not care. we went outside for 15 minutes total out of the whole week I was there, very little group therapy and no one on one therapy. we did not follow the schedule given and I never even saw the gym or art room they said we got time in. no masks were given. the food was alright but kids were drugged out all day.

First and foremost, I would like to give a big thanks to Mental Health Techs GREG, KAYLA, ANGELA, and RN TATYANA.GREG genuinely loves his job. From the start, this man made me feel so comfortable to be apart of UNIT 3 SOUTHWEST. He speaks from the HEART of his own life experiences. I beg of HOLLY HILL HOSPITAL to give this man a RAISE. He unselfishly DRIVES AT LEAST 2 HOURS TO AND FROM WORK. He is PASSIONATE about what he does.Now, let me tell you all about KAYLA. She is VERY DEDICATED. KAYLA is such and SWEET and LOVING person. She puts her ALL into what she does. Once again, I beg of HOLLY HILL HOSPITAL to give a RAISE to this WONDERFUL WOMAN of UNIT 3 SOUTHWEST.Ms ANGELA its your turn to be recognized. ANGELA gives me the chills with her KIND and LOVING MOTHERLY PRESENCE. I will never forget Ms ANGELA. She is one heck of a woman. For the 3rd time HOLLY HILL HOSPITAL, please give a raise to her as well. She has been a MOTHER TO SO MANY and many more to come.RN TATYANA, I Love you. In my opinion, TATYANA is the BEST NURSE I have ever came into contact with. She puts in HARD WORK. RN TATYANA will literally WALK TO EVERYONE INDIVIDUALLY and make sure you have taken your medications. Other nurses would just call you to the window. She verifies who you are and will walk your medications to you personally. HOLLY HILL HOSPITAL, I recommend her for a raise. By the way, I ADMIRE her AMAZING name. If I have a daughter one day, Ill name her TATYANA.

I was forced here because I said “my stomach hurts so badly I wanted to die” due to the pain. So I was hand cuffed and taken here for a week.My week was not a good one. I didn’t make friends, they were rude (one lady was nice and we talked a bit on the last day), Visiting was never long and parents couldn’t stay (I have separation anxiety and anxiety in general) and just cried in general.Food was not great. I didn’t eat anything until the 2nd to last day because it was gross and they told me if I didn’t eat, I would have to stay longer. The reason I couldn’t eat was because I felt like I would be sick, but eventually it passed.Every time I think of this place, I start crying due to the stuff I experienced and being away fromMy family.

Our teenage son recently stated here after experimenting with a hallucinogenic drug. He was there for 7 days and they were absolutely wonderful to him. He called us repeatedly he had access to other activities. The group therapy, nurses social worker and doctors were great. We pray he never has to see this hospital again but glad that is whete he was sent and that he came out himself again.

Elizabeth, an RN, is the only reason it isnt getting one star. She literally saved my life. I am an addict. I freely admit that. As usual, other patients helped me cope with my detox more than the staff. The social worker (I forget her name) assigned to me was awesome....she was dead set on getting me home for Christmas.However, I am currently in a position to lose my job, because FMLA paperwork was never submitted. That was December 24. It is now January 8. Upon their recommendation, I went to a facility in Va, which worked as well as a wet frog hair in a Phillips head screw.

This place needs to be shut down. I experienced so much trauma here and was made to feel extremely unsafe.

The staff was very professional and as courteous as possible much better than I had ever expected. I hate to say that the food was not that great or diverse, though I was eventually able to get meals that I was comfortable eating. I was encouraged to help myself and others in the group I was in. I felt safe for the most part with the exception of some of the other patients. A few more minutes of sweeping would help a great deal. I would suggest hiring another custodian to be able to spend more time on cleaning rooms and floors. The staff was very sensitive and open to my language, cultural and spiritual needs. The groups were very helpful and I enjoyed them. A patient satisfaction survey on the website would be a nice touch. I had input into my treatment plans. I was very satisfied with the unit/program staff. I was satisfied with my physician; she was very smart and attentive to my situation and needs and I appreciate her working with me on my medication. I was treated with dignity and respect by all the staff and I am very impressed. I do feel better now than when I was admitted. I understood what my medications do and why/how I should take them. I was satisfied with my treatment. I would recommend this facility to someone needing treatment, but keep in mind, this is the only facility I have visited.

Rudest staff on planetHeat was broken and it was up too highI got very sickIt took two days to fixBled for twenty minutes after hateful nurse stabbed me with three needles at onceTheyre supposed to administer one shot at a timeLeft senior citizen wearing diaper in his filth for two days

WORST PLACE I HAVE EVER BEEN IN MY LIFE.I was sent here against my will and tried to call to make a payment plan. AFTER insurance I was still billed almost $3000.00. When I called to make a payment plan they only offered me the option to pay in full or in a 3 month plan of $900.00 each month. DO YOU REALLY THINK THAT THE AVERAGE AMERICAN CAN SPEND THIS EVERY MONTH ON YOUR ONE BILL???? THEY WILL TRY TO ROB YOU OF YOUR MONEY. DO NOT GO HERE!!!! THEY WILL GIVE YOU NO OPTION OTHER THAN FOR IT TO GO TO COLLECTIONS if you arent a millionaire. I GOT NOTHING OUT OF THE EXPERIENCE FROM GOING THERE AND NO HELP. Since you gave me no option for trying to make a realistic payment plan you will get none of my money. GOOD LUCK GETTING MONEY FROM ANYONE.

This program has been so helpful in building my toolbox to work through depression and anxiety. I have done individual therapy before but never group therapy. I would recommend this program to anyone who is struggling and feels like the individual therapy is not enough to get them through their crisis. Being in a program where everyone understands where your are coming from and who you are going through has been a great support system.

Unprofessional and rude - called to make an appointment for a family member and they simply hung up the phone and refused to answer. No accountability that I can see.

I admitted myself to this farce of a hospital in August of this year. After waiting in the admissions department for 12 hours I was assigned to a room. During my 6 days there I saw no therapeutic activities and saw the Doctor for about 3 minutes a day. The food was brought in styrofoam containers and was cold and nearly inedible. I lost 5 pounds during my stay and I was only 135 to begin with.

Great place. My first and hopefully last stay at a Psychiatric Hospital. Awesome staff; cool and interesting people. The food was surprisingly delicious. The level of care that I received truly was touching.I can’t understand the negative reviews; unless I think of the fact that some patients may remember the negative things because they were not in a good place mentally.

No treatment here:( They don’t follow the schedule given; you have to fight to get your rights upheld; saw a psychiatrist only 3 times for 5 minutes each during a week long stay; no individual therapy; group therapy rarely actually happens despite the fact that it is promised, and when it does it is only 15min long and is just a therapist reading from a sheet of paper; spent most of my time here just sitting around, the days are completely unstructured and, as can’t emphasize enough, no treatment. Understaffed. Staff significantly undertrained. Many of the staff members lack the human decency to treat patients with basic dignity. Overall an example of the horrendous state of the American mental health care system. Shocked that they are able to get away with this in 2020. Try to go somewhere else if you can! While most places are pretty rough, I’ve heard that UNC hospitals psych department is at the top by far.TLDR: Ended up here because I desperately needed help, did not get any.Edit: Would highly recommend Duke’s behavioral health campus as an alternative if at all possible

Ive been the Holly Hills PHP (full time program) for about two weeks now, and Ive been a lot of progress. I had been in ongoing therapy for 3 years, and my therapist recommended I come to them for an evaluation during a really low point in my life. I called, was seen very quickly, and was very relieved to know that the assessment was free, as financial issues are one of my stress triggers.Im in a research STEAM field, where a lot of people face mental health issues that often go unaddressed. Here, Ive gotten a new diagnosis, medications, and Im learning the right coping strategies to get myself back in my field and working towards my future. I havent been the only person in my field here either. So if youre in research, stressed out, worried about your publication/lab/PI/etc., this is really is a good place to come to.The therapists here are really nice and understanding but will also hold you accountable. The Dr. here is amazing as well and treats you like a person with a life outside of whatever you may be facing.Im looking forward to transitioning to the part-time program, getting back to my normal life, and knowing that my life didnt have to end because I was in crisis. Im truly thankful that Holly Hills has given me the tools necessary to move forward and practice some personal care

PHP is an amazing program for does who are ready to make a change. The best part is making a community with other participants. Who have kept in touch even I am out of the program already. We keep each in check and look for one another to maintain our sobriety and our mental health being. If you are ready to change your life and truly make a family this is your program.

My bf was in Holly Hill a couples month ago because of bipolar disorder. They didnt know how to treat him, when they let him out , he was even worst.Then come to pay the bills. I have questions, I called them. The lady picked up the phone and didnt even want to talk. They had very poor customer service and unprofessional!!

If you love your child you will take them anywhere but here.ANYWHERE but here.

I just got back home from being there for seven days. This place helped me during my darkest time. The staffs were mostly friendly although a few were too aggressive when talking to the patients. My favorite therapist was Katlyn. Shes so compassion. Therefore, she speaks to the patients with great understanding as well as an ease. Holly Hill provides medication to help ease your mind and sleep (and for other illnesses too) even though I couldnt sleep well during my stay there because the staffs check up on you in your room every 15 minute (to ensure safety for each patient). In addition, the food was good accept we were fed too much carbs during a meal several times a day in which Im not use to eating. Anyways, if you stay at this hospital, you will gain weight. No joke. Overall, I will recommend this hospital to others as well as come back if I ever needed (NOT PLANNING BUT NEVER KNOW). Overall, others need expect to follow the rules for their own safety by law, participate in groups, open up to psychologist, therapists, nurses, social worker and patients as well as other staffs while staying or you wont be coming home. They want to ensure you are better before letting you go. Lastly, Holly Hill is a non smoking facility (even outside). There is no smoking going on the property.

I was here nearly a year ago. I wrote about how they treated me when I got sick off their food and received no medical care for it. All these 5 star ratings are plants to make this $h!t hole look good. Dont believe them. Anything that says community oriented/supportive is bull. Techs could honestly care less about the people there. The Docs I think are only there for the money. At night the staff can be extremely loud. You ask for mundane things and they either deny you or ignore you. The place sucks!

This place is a joke. They transferred my son there. Rude staff, in knowledgeable staff, no one took time to listen. Everyone tried to speak over me. Good luck getting someone to answer the telephone!! Do not receive any treatment at this facility.

I found the inpatient program a difficult situation to be in but was relieved to access to the program. The staff were supportive and knowledgeable. The PHP program was a very helpful program to transition to once I left inpatient. The staff there was welcoming and did a good job of explaining the curriculum and providing resources for us to research. Sam Pittman (the director) was always readily available and a calming presence. Laura Pond was also extremely thorough in explaining the processes of the program and patient with her explanations of the materials.

If I could go lower I would. I personally was never at this hospital but a loved one was. I never spoke to a person who was kind.. everyone I spoke to from intake to nursing staff needs a new profession because human decency clearly eludes you. I was never able to speak to a doctor not because of the fact that the patient hadn’t given permission but rather they didnt feel I needed to.The patient was released into my custody without even having my permission to do so or notifying me of anything. My home was not her previous place of residence. I have something to say to every person there and it is a lot of 4 letter words. This hospital is a disgrace to mental health and needs to be closed and the patients need better and deserve better.

Holly Hill has help me so many time. When i need to be in place where i couldnt hurt me they were always there. You may not like every second you are there but there is growth that can happen if you stick with the help the try to give. Nurses and Mental Health Tech are great listening and do what they can for EVERY PERSON that comes into this place. Be honest and hopeful and if will work for your good. They never keep you long than they need to.

I have been working at Holly Hill since 01/02/2015. Holly Hill has allowed me to grow professionally as well as clinically. My supervisor is easy to reach out, responds my concerns timely, flexible with my time off request and asks me routinely if I needed any help. My work environment allowed me to help people who needed help the most as well as practice my clinical skills. It is a good place to work and grow professionally.

I would HIGHLY recommend this partial hospitalization program here at Holly Hill. The staff is amazing!! The psychiatrist, Dr Lobao, has a wealth of knowledge and experience and takes his time with you. All the therapists are also very good at what they do. Laura Pond, in particular, is very knowledgeable as well as kind. The amount of time spent here gives the staff a very good idea of your situation and what can be done to fix it. Again, a wonderful program!!!

My experience here at Holly Hill Hospital has been great. The environment is very welcoming along with the staff and peers. You get the feeling that its okay to let go and be yourself. No one judges you. Everyone wants to help you get better. People you come in contact with actually want to listen to what you have to say because they genuinely care.

Dont ever go to the hospital unless you are looking to get locked up for a week or two with no recourse. They love to take our money, make more crazy, and to have you left on the street in time.

This hospital changed my life! I came in needing lots of help and definitely received it. I am thankful for the wonderful experience, awesome staff, and the warm environment. I was able to learn about my personal health needs, and develop a plan to help me succeed. I highly recommend this hospital to everyone in need.

I was there on 2 south east for almost 2 weeks. I just got out on June 1st and it was different from when I was in Copestone. But the experience was ok. Some of the staff was rude. But I got sick when I was there and they took me to the hospital so thank you Lucky for sitting with me and thank you to Onoh for taking me and picking me back up. The staff on the unit that was friendly and very kind was Javon, Desiree. Thank you to all of the staff that done group and thank you to Owen in admissions for putting up with us for almost 13 hours. The staff over there was rude and wasnt friendly at all

Talking with the other patients was very beneficial. I felt like I was surrounded by people who truly understood what I was going through. Most of the staff were friendly and helpful. There were a few who were obviously unhappy to be there and treated the patients poorly. I have been here for a week and I am leaving in a much better condition than when I came in. One improvement would be more individual time with therapists and doctors.

This hospital changed my life, it had a huge positive impact on me! The staff was super friendly and the patients on the young peoples unit were so kind and really welcomed me. I now have a week sober and cant wait to see what life has in store for me in the next step of my recovery!(:

This was probably the biggest waste of time. Most of the staff is extremely rude as if they’re not dealing with mentally unstable patients. Most of the “group therapy” I had consisted of a nurse who knows nothing about psychology or mental health. One was so bad because the nurse was speaking utter nonsense about Christianity as if she was some missionary or something. The doctor who comes once a week is the only way you can get out of this prison. And of course the doctor met with the patients for 5 min at the most. I asked the rest of the patients I was staying with what he prescribed them and we were all on the same medication. PLEASE do not waste your time and money here.

I commend Holly Hill Hospital for the care they give our patients as they have been a life saver for many. I am very pleased with the Day Treatment programs as they allow our patients the ability to sleep at home and receive comprehensive care with the intent of stabilization. Holly Hill has been there from the beginning for this community and without their growth Wake Co. would be in real trouble. Thanks for being there!~ James A. Smith,III, MD

My 19 year old daughter spent 7 days here over Thanksgiving and came out just as messed up as when she went in. Their treatment consisted of several group sessions a day and no one on one counseling, or any guidance or help giving her the tools she would need to deal with her anxiety and depression. We did not receive any referrals to any groups or doctors in our area that could help so we are still at square one. No reason to keep her there for 7 days, except to get that insurance $$.

Little to no communication regarding status of patients. No communication with therapists and family. Little to no help for patients. Extremely rude and disrespectful to visitors. On release papers stated there was family session and there was not. When questioned regarding this, they had no answer. I DO NOT recommend this place for anyone’s mental healthcare. There was absolutely no treatment or solutions given to better the situation. They wanted... MONEY.

The staff has been really really helpful. Kelly has been really helpful because I have been struggling. Miss LouAnn-I really really liked her class/group that I was in. Becky has also been overly nice and they all have tried to help me in so many ways and I just really appreciate it.

It is so very sad that Holly Hill does not see how poor their reviews are. 2 stars out of 5 stars shows they need to change some things. I had the same experience as so many others with a family member. Never spoke directly with doctor nor did any of our family know diagnosis and/or medications she was taking after nearly a week. Patient had given permission to tell us. Called often and sat on hold. Patients and family were often treated as inmates with much disrespect.

My name is Mira and I was recently a patient at Holly Hill Hospital. My experience was life changing. The help and support I received from the staff was far more than I expected. Especially important in my road to wellness, was my therapist, her name is Jenny and she was amazing! The food wasnt bad either.

This hospital was filthy. They locked you out of your room for 8 hours a day .. made me sit in the tv room but not allowed to watch any tv while in there .:food was horrible and patient standing by the tray return eating off other patients trays when throwing there food away .. some of the staff was very rude and lazy .. also no communication to my family that I was being transported here or once I reached the facility here no communication was given to let them know I had arrived safely .. no calls from any therapist to let my family know about any treatment plans for the future .. total let down for the mentally ill and I would def not ever send any one here even if it was a last resort.