After 3 quotes from different HVAC Companies we decided to go with Yellow Dot Heating and Air Condition. The process from quote to installation had its bumps that were overcame with agreement between all properties. Working with Jeanette and Nelson was a pleasure and they even price matched another HVAC service provider to keep the business local. Installation took 2 1/2 days with 2 technicians. Pleased with install, but we need to make the pad look better than how the HVAC technicians left it.

I scheduled an appointment by phone with a very personable “customer engagement specialist.” When the person who was to come, a “lead” technician, had not shown 45 minutes after the appointment time I called back to make sure he was still coming. I was told he was on his way, but no estimated time of arrival was available. When I asked if it would likely be within 30 minutes the 2nd rep said “hopefully before.” After waiting 30 more minutes I called again and cancelled.I certainly would understand if possibly the tech got tied up on another job or there was an emergency, but guess I’ll never know because there was no communication. Not a good sign, and I don’t appreciate driving a half hour each way wasting my time and gas only to have to find a different company to repair or replace an older furnace that is not coming on.

After almost 10 years using Yellow Dot, I can no longer recommend this company considering the ordeal we are going through right now. We have been without AC and now no heat for 3 1/2 weeks. We had a $17,000 brand new Lennox system installed in 2018 by Yellow Dot. Still making payments on it and it has to be a lemon. We have had issue after issue. The technicians come out and fix it, it works for a few months, then stops working again. It seems the technology is ahead of Yellow Dot, as the blower motor has blown out and apparently a software update is now preventing the new part from working properly. After escalating to using a field supervisor only, Kevin has tried his best but nothing has worked. Now we are at the end of our ropes. We have been promised a call back from the Operations Manager, and 2 days later have heard nothing and Kevin is no longer answering our calls. If this issue is not resolved we will have to take media and legal action. Would not recommend this company to anyone at this point.

Upon moving into our four-year-old, well-kept home, we set about making sure that all systems had been maintained and periodically serviced. There was no existing HVAC tuneup contract—but Yellow Dot’s logo was on our thermostats, so we gave them a call. Excellent decision! Service tech Maximilian was prompt, knowledgeable and thorough. We’ll be seeing him or one of his associates twice a year into the foreseeable future, knowing that our double-zoned heating and air conditioning will continue to reliably keep us comfortable.

Jeanette is the kindest Customer Success rep you could ask for! Knowledgeable, patient, helpful, she set me up with my first service contract and maintenance cleaning with little to no hassle. Its nice when new homeownership is made a little less stressful by having solid support and service in your corner :)

Jeanette was very friendly and professional as she efficiently scheduled my heat pump maintenance appointment for next week. Our experience with Yellow Dot Co. was excellent with lenox heat pump/AC installation in 2018 and 2021 quick solution to a thermostat issue. I appreciate the fact that the Yellow Dot office team knows how to keep customers informed of services yellow dot offers like UV sanitizers great for NC allergy issues.Thank you for your excellent serviceJeanne & John P.

Spoke to Jeanette who is a customer engagement specialist and she was WONDERFUL. She took the time to explain to me everything i needed to know, especially being a new home owner. You can tell she loves what she does, and come to find out i had the name of one of her favorite childhood cartoon shows. The engagement was great.

Riad was our tech and he was efficient, friendly, courteous and extremely knowledgeable of the systems and what needed to be done. He provided helpful information along with some suggestions for added improvements to our existing system. He is a good face for Yellow Dot.

Great experience during unpleasant times. A/C was out when we returned from the beach Sunday afternoon. Yellow Dot was able to come out the next day and provide a solution to resolve the issue.Kevin Rabon was the Service Technician who performed the service and he was excellent. Kevin was extremely knowledgeable and helped educate me on the system function, testing he was performing, and resolution of the issue.Based upon this experience, I would highly recommend Yellow Dot and Kevin.

Excellent service from Harry tonight! He was on time, polite, and professional. He quickly assessed that the capacitor in my AC unit needed replacing and was able to fix it in no time. I also really appreciated that he didn’t judge me too hard for not replacing my air filters often enough!

Had two very friendly technicians arrive to check on my ceiling fan and fix wiring to switch (was fan and light in same line, needed to move fan to second switch). Also had them check two smoke detectors, replacing one. I think everyone was very friendly, timely and am glad they came out. Four of five stars because it was VERY EXPENSIVE. Cost $300 to tighten the fan, switch the wire and replace one smoke detector while checking on the two. The did come same day, which was a good plus.Thanks guys! I do recommend.

Way too expensive... for essentially 20 mins of work ... charged $400. I liked them when they installed my system. They told me at the time that I had free inspections and then later told me I did not. So that paired with this $400 bill for replacing a part that strangely went bad 2 years after the system was installed has pretty much soured me on Yellow Dot.

The technician, David Bird, arrived ahead of schedule which was great. It was a wet and rainy day and he showed respect for our home when entering and exiting. I had several questions about our HVAC system that he was able to answer. He gave me some advice on how to save energy when using the system to cool our home. I would definitely use this Yellow Dot location again for our system maintenance.

For this Fall maintenance service, the crew in the field (Kevin) and the administration staff in the office (Jeanette) were very professional and perform their work in a quality manner. Ive been a customer for years. These people are focused on the task at hand and doing their job; they are not glossing over things.

Fair price, quality product and installation. Jeanette is an outstanding customer service rep who made sure I was completely satisfied throughout. Justin is an exceptionally knowledgeable and experienced advisor / estimator who made sure I got the right system to meet my needs. Frank and James did a great job on the installation and took care to protect my house and property. I am very pleased my experience and recommend Yellow Dot.

My blower motor died and needed to be replaced. With the assistance of the Yellow Dot team, my issue was fixed within a timely manner. Faith, Jeanette, Wayne, and Kevin were very helpful and informative of the whole process. The team acted professional and kind even when I lost my cool. I’ve used Yellow Dot before and I’ll use them again. The instal job was fast and left my house frigid. Thank you!

Excellent service. Yellow Dot staff that replaced my water heater were professional, courteous, on-time and got the job done in a timely manner with no issues.

I am not satisfied with their pricing. I dont see integrity and transparency in their pricing. I had scheduled to replace my Lyric Thermostat display under warranty. The technician told we will cover this under warranty and quoted a labor of 383 dollar. I got taken back with the price and when I talked to the office they quoted back to 220. Again the staff was not able to explain me the reason for the quote. This seems to be very high and not reasonable. Last I spoke to the manager he is coming up with a quote of 250 and he said for warranty it is a different pricing and couldnt provide justification. I am left to decide to pay 250 ( on top of it additionally 99 dollar which I had already paid for the visit) and get it fixed. Their pricing is costlier than the actual thermostat. I dont see a point of the manufacturer warranty here. When I scheduled this call they should have atleast given an heads up about their pricing for warranty. I spent 99 dollar for no reason now.

Jeanette was amazing. She was very informative and answered all my questions. If she didn’t know an answer, she made sure to get back with me as soon as she found out. It’s great calling a company and feeling as if they are making every effort to make sure you are pleased.

Extremely quick response to our concerns with our AC. Very professional service, reasonable prices. Highly recommend!

Called to schedule an appointment for annual A/C maintenance and spoke with Jeanette Fitzgerald Customer Engagement Specialist and she was able to explain the Yellow Dot Comfort club which I signed up for. She was very professional and helpful.

Mr. Kendall was our service technician. He was very professional with his presentation of the status of our HVAC system. He was able to breakdown the technicalities of our system to our understanding. He and his partner, Mr. Brandon, were very courteous and exhibited excellent customer service. These are the gentlemen that makes a company stands out as great service organization. Yellow Dot, take good care of such service personnel.

I used them for routine HVAC maintenance , install of a new Mini-split HVAC, and replacement of the entire A/C component of my main HVAC.Maintenance did nothing other than check voltages. He did not check drain that was blocked or the coils that were extremely dirty and partially blocked. A/C failed and they could not document the problem with certainty, so I had another firm with the proper sensing device come document the problem. I only used Y-D to replace the A/C because they had access to the coil we needed. It was nightmare with multiple visits. After installing new A/C in the HVAC, they did not do a complete check of the entire unit so I do not know if I need to have them right back out for fall visit. They purely lack quality oversight of their technical field staff who are nice and intelligent, but lack any guidance at all. Just a check list would help them. Use someone else.

The technician did not seem to know all the companies processes such as cleaning out the outside unit of debris such as leaves. I called the company after I was told by him this was not part if the service and the company called him and it was done. Took all of 10 minutes to do this .Also, When I asked him to pull up the history of maintenance he failed to tell me I had replaced a capacitor 2 years prior for $220 and proceeded to sell me another one for $256. When I called and emailed the company for an explanation I was told a senior tech. Woul call me. No call back and 3 days have passed so I’m doing the survey I recd . I would have to chalk this up to poor customer service. I have been a long time customer but this last experience has given me pause about renewing a new maintenance contract.

Performed routine maintenance. Responded well to my request to cleaning out the exchangers better.

HVAC Pan filling up and spilling over. Ryan from Yellow Dot easily found our clog and fixed. Thank you Ryan! And just like that our house is cooling.

I have used Yellow Dot once before in 2015/2016 for an AC repair. When I had AC problems recently, I went back to them. this was a mistake and I would not recommend them. They actually never got to my house this time around because of excessive miscommunication. Do not call them unless you are able to wait a very long time and work off of very little information.

I called on Tuesday to schedule service for my parents house. Earliest they could get us in was Friday. Tech came by on Friday (close to 5 pm) and said he couldn’t work on the unit since it was frozen and couldn’t schedule for next day as offices were closed. We asked that he put in a request for after hours service and he said he would but recommended that we call too. We called the after hours line and the rep said someone would call us back in 24 hours - no call. I called again on Monday and gave a call back number and no call back as of today (Thursday). Thankfully we found another local professional who was able to come and temporarily fix the unit while we wait to order and install a brand new one. My parents are elderly and being with AC in southern heat is less than optimal die their health. We were very disappointed with the lack of service and follow up, esp since we use Yellow Dot for our own house

Would not recommend. Had a service contract for 2 heat pump units, a split unit and humidifier. Technician came 2 days ago and was here for 20 - 30 minutes. When I asked about the humidifier, he said his company doesn’t service them. When I asked about the split unit, he said he didn’t know anything about them. Yet, I paid for a service contract on them. When I called, they said someone would call me. To date, no one has called and they don’t answer their phone.

I had a funky & unpleasant smell in my house. So, I talked to Jeannette at Yellow Dot and she took care of everything! I was so nervous about the ordeal, but she assured me that everything would be fine and it was:) She is amazing at handling what your needs are and sending the right technician to get the job done. Thank you Jeannette!

The technician Ryan responded to our after hours call at 9pm, arrived within 30 minutes. Extremely professional, kind and helpful at 9:30pm—diagnosed issue within minutes, repaired and explained in case we experienced similar problem again.

I was referred to Yellow Dot by a coworker who highly vouched for their service and they met all my expectations. Super friendly, honest and down to earth. I felt like I was talking to a real person and not someone who was trying to sell me something I didn’t need and waste my time. I rarely leave a review for anything, but they deserve a five star from me!

Wonderful maintenance tech (Santana) personable, knowledgeable, great work. We have been using Yellow Dot for 6.5 years. great company to do business with.

We just signed up with Yellow Dot to service our primary home and rental properties. We spoke with Jeannette for the service inquiry and she was professional and very helpful in getting us a good deal. She was always available via phone or email and extremely helpful with all our questions. We are looking forward to our service(s) and will update our review after we have had our routine HVAC tune ups!

The service was amazing Ryan was on time and very professional and made this process excellent nothing was wrong it was just a routine maintenance but his conversation is professionalism was out of this world.He took extra precautions to make sure he had on his mask and his shoe covers so we all feel safe while doing his job..

Yellow Dot is a great company. We were just having a routine summer checkup. Brian was quite courteous and went about his job in a professional manner. He wore his mask and covers for his shoes. As usual, we were quite pleased with this visit.

Yellow Dot was the company responsible for installing our HVAC when our house was built in 2019. During the winter of 2019 we had an issue and were able to easily call and schedule a technician to come fix the issue under our warranty. After that, we have employed them from Spring 2020 to the present to do twice yearly maintenance of the system. The price was competitive, similar pricing to other companies we had quotes from. The staff a d technicians have been responsive and, in general, top notch. This year we had a small glitch when we scheduled our spring service and the technician was running late enough that he would not be to our house before 8pm. He did not call to let us know, however when I called the following Monday (service was scheduled for a Friday) the employee who answered my call was incredibly apologetic and did his best to fit us in quickly. I appreciated this so much! Overall, we have had a great experience with Yellow Dot and plan on sticking with them for our HVAC maintenance.

Due to some unforeseen issues, my technician was running super late and originally were going to reschedule to another day. When I called the main office Jeanette was really helpful. Given my schedule, they had the technician come out at 730pm to do the maintenance. Jeanette went above and beyond to help in an unfortunate situation. Quinton, the technician, was thorough and very professional. A big thank you for his willingness to work later.

Id used Yellow Dot last year for heating maintenance (great service and interaction with service tech, btw). This time, I called Yellow Dot to schedule A/C maintenance. I spoke with Jeanette, who did a great job helping me get set up on a maintenance plan, setting my appointment slot, and providing me with useful information, overall. A+ customer service!

Derrick did a great job. Extremely professionl.

Well, we have a 2 yr old system. These are installers. One of our thermostat stopped working which is covered under warranty for 5 years. Yet they wanted to come and confirm thermostat being faulty, charge us $100 for that and then replace it under warranty. Which could be easily avoided if they had just listened to us and just brought thermostat along with replace faulty one. $100 for coming in to confirm something which is obvious. Another thing , because thermostat is through them manufacture won’t replace it and on installer can do so under warranty.

Yellow Dot responded to our call quickly, worked hard to quickly repair our problem. Very nice people - in our home and on the phone. Thank you!

Ryan was our tech with an emergency repair. He kept us informed of his ETA, showed up when he said he would, stayed until the problem was fixed and he left it cleaner than he found it. Highly recommend.

Impressed the knowledge, skills and professionalism of Mr Frank and his co worker and they know perfectly their work. Very much pleased with their nice and respectful behavior.Raana Javed

Each technician who comes for service is courteous and competent. They provide a summary of what they are going to do, do it, and then describe what they did and observed. Pretty standard but helpful.I also called and set up a contract for two other houses with Jeanette Fitzgerald. She was very helpful and very professional.

I called Yellow Dot for an estimate on a water heater. They came out on 1/27/21 and I agreed to the estimate and was able to get it installed the same day. The plumbers name was Dwayne he was excellent. He cleaned up behind himself and also wore his mask as I did to protect both of us. I would recommend him for all plumbing needs.

Overall, very satisfied with service. They were able to quickly diagnosis problem with our house A/C unit so we slept in a cool house.

Jeanette Fitzgerald. Very professional service and quick response. Jeanette set up our appointment and stayed in contact to let us know when technicians would be arriving and followed up with any after actions needed. Technicians were polite, knowledgeable and were able to perform needed repair quickly. I would recommend Yellow Dot to anyone needing services in this area.

My HVAC has been working properly for years had a checkup performed last Thursday, the tech stated the system was good to go. My AC broke 3 days later. They were called to repair the system and it was fixed for an hour and a half. Now they cant come back until tomorrow. When I was a service tech if I didnt fix a problem I was immediately sent back to fix the problem.

I have used Yellow Dot multiple times and the service has always been, well, I have no reason to go anywhere else. This company hires the best people.

Do not use! I was under a maintenance plan with this company. Called multiple times to have someone come out and look at our air conditioning unit. Finally someone came out said the unit had to be replaced and someone else would come out and discuss. Again no follow up from Yellow dot. I had to call multiple times to see what is going on and what the next steps were in getting the unit replaced/repaired. This went on for 3 weeks! In the meantime I reached out to another company. They sent someone the next day and repaired the unit. The refrigerant was low. And you wanted to replace an entire unit due to low refrigerant. This was definitely a lesson learned. Will not use again.

Our air conditioner / heater stopped working suddenly. Yellow Dot had a repair guy at our house within an hour. He diagnosed the problem within 15 minutes.He then said either he could fix it for a fee or explained that it is a simple repair and I could do it myself for cheap. Top marks.Will use this company again and again.

Quinn was great. He showed up early did a thorough job. And when I told him what problem I was having he identified it right away. Something other techs with the previous company Santa Air brushed off as user error. He showed me I had some burnt out wires that was causing the system to cycle on & off. They are not the cheapest HVAC people out there but I guess you get what you pay for. In this case quality workmanship & very knowledgeable.

We have our HVAC maintenance done with Yellow Dot. Always very pleased with the work that is done.Everyone that I speak with is always very professional and friendly. Thank you Yellow Dot, for a job well done!!

They gave a quote then didn’t have a record, got run around on many calls trying to schedule, then no one showed and when i called they told me someone would call me back, and they never did. I never got service.

Not good diagnosis in first attempt; they charged and informed us that problem with fan. This fan took 5 business days to delivered to workshop. In next appointment, they found fan is fine but issue is related to Ignition control board (Lennox) which is going to take another 3-5 days. Completely disappointed ☹️

I was very pleased, With the work both guys did.They came in and did there job. It was great They checked everything . Thank you yellow dot

Excellent response time. Quick fix.

They are always professional and perform excellent work.

Excellent customer serivce from an outstanding team of advancedtechnicians. Jeanette in customer service is excellent and very professional. I highly recommend using Yellow Dot Heating & AirConditioning.

NO Courtesy to call back and schedule, still under warranty and without air-conditioning for 36 hours and struggling to get it scheduled. horrible warranty department . i would have given no star if it would let me

I called for a service person to fix my heating system. I was told the service person would be by after waiting four hours the guy shows up in a uniform that he looked like he had been wearing for a week. then he gave me the diagnosis that i needed a new system before even looking at my furnace. After a half hour he still said I needed to consider upgrading my 7 year old furnace. I told him to fix it and if it still doesnt work Ill consider replacing it. He went back to his van and I followed his vehicle was trashed. I told him that Ill find somebody else to fix my furnace. Im not having a slob back in my house especially after trying to get me to replace my furnace the entire time. After he left I called the office number and spoke to Holly that told me she was one of the managers. She told me the technician had been working all day and that he is a professional technician with years of service. I couldnt tell. The competition completed the repair to my heater which was only a capacitor. I didnt need a new furnace. I wouldnt hire these guys to fix a table fan. Go somewhere else.

I scheduled a seasonal AC check-up with Yellow Dot for several of our rental properties plus our primary home. Kendall was very professional, knowledgeable, and thorough in assessing and servicing each of the units. I will definitely request Kendall at Yellow Dot for any future HVAC needs.

The technician was polite and professional. Always a pleasure to do business with.

Did an excellent job with the installation of a new heating and air system. Love how quiet the new system is and we have seen a huge savings on our electric bill. Highly recommend

I spoke with Jeanette about the AC unit that is installed and the troubling issues that I have had over the last 3-4 years.. She is sending out a tech to do a complete inspection and report back what he finds. We will discuss the findings at that time and come up with a solution to move forward.

Just got an appointment. They are coming out tomorrow. I spoke with customer service representative Jeanette F she was very kind and very helpful. She was very pleasant to talk to.

A+ service top to bottom. Kevin with yellow dot accomplished in 30 minutes what a local competitor could not do in 6 separate visits. Would absolutely recommend!

My Dad had a new system installed. It was installed incorrectly. One of the thermostats doesnt work and the air handler is leaking air from a poor installation job.

Called to have my AC looked at. Jeanette was very helpful!

When one of our HVAC systems stopped working, Yellow Dot sent a technician out quickly to check the system. He gave us our options to either repair the current system (which was about 17 years old) or replace it. We chose to have it replaced by Yellow Dot. The crew came when scheduled and completed the work to replace the HVAC system in a timely manner. The job appears to have been done well and was done for the quoted price (no surprises). Afterwards, we had a little difficulty communicating with Yellow Dot to have them schedule the required local County inspection (which is why (I have given an overall rating of 4 stars rather than 5 stars), but this was resolved and the inspection was scheduled. Overall we have been a customer of Yellow Dot for about 15 years with respect to our HVAC systems and have found Yellow Dot to be high quality, responsive and professional.

The Noise when my Heating shuts off did not happen of course when Yellow Dot was there. After he left of course the noise came back. Go figure. So nothing was fixed. I thought he would have knowledge on what noise was. It is not the filters dropping. Noise not near filters. He was not patient enough to wait longer.

Service Tech was on time and well skilled to help solve our problem. He was very through in inspecting the unit and ensure all systems were operating at a normal capacity before he left.

Installed a tankless water heater system with external recirculation. Came out on a holiday weekend to correct a problem. New tech Noah is great and very knowledgeable on tankless systems. Our system is working great!

Lamont was professional. He spoke to me as a person with respect. He was knowledgeable. He quickly determined the source of the problem. He told me in plain words what was wrong, and what I needed to do to fix it. He said to call him again if I had any trouble with this problem, or anything else he the future.

Kendall and Lamont came out for some summer maintenance on my HVAC systems. They were professional and explain some things about how the system works since it was a new system to me. Would definitely recommend again.

Vincente was very professional and helpful. We were worried our AC had big issues but he assured us that it was a simple thermostat fix. He took the time to explain what he was doing and what to do afterwards to make sure our system was good to go.

Always on time, easy going, very polite, courteous, and exceptionally knowledgeable. Kendrick was on point and lived up to everything I have come to expect from Yellow Dot. Thank you.

Excellent service. Technician was knowledgeable professional and very courteous.

Called yellow dot to install a whole house dehumidifier. The salesman came out quoted a price of 4780 and said it included all of the required permits, plumbing and electrical work and will be done in a day. Payment took no time and it was scheduled April 21st. The morning of April 21st came and at 830 I gave yellow dot a call to see when I could expect the technicians. The customer service rep was super friendly and basically said a manager is going to have to give me a call back. About an hr later, Andy (cant remember his name) said that they placed an order for the dehumidifier but were sent a humidifier. We had a laugh because these things can happen and he said that unless I wanted my crawlspace to be a jungle, no installation was going to happen today. He asked if I was brand loyal and I said no, but I didnt want them to install something janky just to check the box of completing an installation. He said that he actually recommended a honeywell unit over the aprilaire and we had it scheduled to be installed on April 23rd. After we hung up, what stuck in my head was he said crawl space and now I questioned whether or not he knew what I needed. I gave him a call back and explained that this was a whole home dehumidifier not a crawlspace and then described our house. He then said that he recommended a 90 pint unit over the 70 because its a whole home unit. April 23rd comes and the technicians show up around 9 with an aprilaire unit and no electricians. I call customer service only to be told a manager needs to call. Andy then gives me a call and said that they put in the order for a honeywell and were sent both and when he looked at our contract, it said install aprilaire so thats the one that the techs were given. I show the technicians the attic space and they notice theres a plug in the attic. They say we can use that to power the unit so no electrician is needed. I said but I paid for an electrician to come out and install a dedicated line to run this unit. They said that they needed to check with their supervisor. After a phone call, they said that their supervisor said they can use that plug to power the unit. I get on the phone again to call customer service because the price that I paid included All of the electrical work and since I didnt need that work to be done, could the price be adjusted. I speak to another manager and he said that the electrician will definitely be out there to run a dedicated line because that is what you paid for. Ok perfect. The electrician comes out and the first thing he said was that we cant use the existing plug in the attic because of the dehumidifier overloading that circuit and we definitely needed a dedicated line. Since the way our attic is and where the panel is in the garage, he said it was going to be a tough job. The electrician then left and shortly after, the technicians said everything was finished. I fully expected the electrician to come back and at 230 I called yellow dot to see what was going on and they said that it was put in the system as a half day job with a helper and that it definitely isnt going to be done that day. Needless to say, my frustration is through the roof. Then the rep said the earliest we could have it scheduled is May 4th. Today comes and I call customer service and they said im definitely on the schedule. 20 min later, the electrician calls me and tells me he cant come out today and he didnt communicate that to dispatch. We have it penciled in for Thursday afternoon but we will see what that brings us. Miscommunication is through the roof and if you go with yellowdot, just be prepared to stay on top of them to get your job done and DONT PAY for your services until your job is completed because i feel they would definitely ghost you if you pay up front.

Ryan did a great job. He was on time, professional, and courteous.

Dexter knew what was wrong and fixed it in no time. I would use them again.

Lamont and Kendall performed a maintenance service on our home. They were knowledgeable, friendly and willing to answer any questions!

Great service. Ryan was friendly, professional and curteously answered all my questions.

Gary attended all our HAVC requests. Extremely professional and knowledgeable. If he did not know the answer to a question he made a call to someone who did. He also impressed us by his honesty and showing up on time. We are awaiting a final check on our problem to ensure all is working as it should as we had several highly technical issues come up to be researched. I am sure someone will follow up soon.Gary installed the UV/air scrubber and I am in shock at how my allergies have almost ceased. I noticed when I cook the smells do not linger in my home which is very open In space. Dust is cut in half to what I have been seeing. How this one new upgrade does all this is beyond my knowledge but it works!!! We now have a service contract with Yellow Dot!Kind regards,Joan & Jim ClarkClayton, NC

Service man was very pleasant and knowledgeable.

Weve had several very good experiences with Yellow Dot in the past year since purchasing our house. They provide great customer service and their technicians are always punctual, courteous and do a thorough job. Highly recommend their services to anyone.

I spoke with Jeanette Fitzgerald concerning my issue with my AC. What a lovely person to speak with and she was able to handle my service needs very promptly. Thank you Jeanette!

Evaluated non-functional air conditioner for repair/replace. We chose a new system.

Technician was well versed and took the time to explain what he was doing and what the problem was. He also discussed preventive maintenance I could do to prevent future problems. Ill definitely us Yellow Dot if I have any additional issues and will utilize them for pre season checkups.

They came out and did a thorough job of cleaning and servicing my tankless hot water heater. The technician was very helpful explaining what he was doing and showing me what he found.

Staff very timely and professional.

Large 1-story house. YD installed a new Lennox top-of-the-line heating and AC, special UV filtering, humidity control; then replaced the 12 year old ducting with new ducts and installed a separate industrial crawlspace dehumidifier to keep the sealed crawspace at very low humidity to manage mold growth. installed a new wifi-connected thermatostat with touch display panel. The work was done quickly, cleanly, and very professionally. Follow up inspections and adjustments have been done regularly. I am very satisfied with YD HAC and highly recommend them for whole house heating and AC needs.

They set up a regular service call, but checked the heat, not the air, then charged me again for checking air. In a phone call they admitted that they had screwed up, but refused to rectify the situation. I will NEVER use again. They are completely untrustworthy!

Kendall did a great job explaining and answering my questions. He was very professional.

Yellow Dot (under new management) was very responsive and professional in getting a warranty repair completed on my hot water heater.

My water heater needed to be replaced. Dennis and Dwayne from the plumbing division came to do the install. They were professional and efficient. They said the install would be 3 to 4 hours and had it done in 3. Said they would arrive between 8 and 9 and they arrived at 8. They were informative and very easy to get along with. I would highly recommend them for any plumbing job you need done. Yellow Dot is reasonably priced too. I had them install a new AC system earlier this year.

Time for the spring mantenance on the A.C and a repair was needed and the technician Kendall Truitt made sure it was done right. I have rated his service a 10.

Have been using them for last 3 years with an yearly contract to maintain both of our AC units. A bit on the expensive side but very reliable.

I have worked with Yellow Dot for years. They have always provided stellar service and honest advice.