Completely ignored while there. Father in law couldnt even get them to clean his hands. He had gotten fecal matter on his hands and was told he would have to wait until dinner be they would help wash th. Quickly got him out of there.

My mother lived in Assisted Living and later the Memory Care unit at Elmcroft for a 14 years. The people who work there are truly angels. We never had any significant issues, and very few minor ones. We had so many wonderful interactions with the staff, and we knew that mom was being very well cared for. I have recommended Elmcroft so many times to others who need their services for a loved one. Mom felt so at home there, and she felt loved by the staff, which was always important, but never more so than during Covid-19 lockdowns when we could not visit. If we had it all to do again, we would make the same choice and go to Elmcroft. We can never thank those kind people enough for what they did for mom.

My mother has been at Elmcroft of Northridge since February 2020, moving into the Memory Care Unit just a month before COVID hit. When she first moved in, I had the opportunity to visit her daily for weeks and at all hours of the day, morning, afternoon and evening to help her get acclimated. It didnt matter what time I showed up, I always found my mother being cared for and supported. They keep her busy and treat her like shes family. We have weekly video visits with mom and during this stressful time of Covid, nothing feels better than knowing mom is happy, safe and healthy. I love all of the staff there, from the front office (Brad held my hand throughout the process and assured me that mom would be cared for - he has not failed us), to the Director, Nursing Director (well calls are always made and we appreciate it so much), Activities Director and personal CNAs on moms unit. Each and every person there takes this work seriously and very personally. They show up every day and work hard to make the environment a SAFE, HEALTHY and HAPPY home for our loved ones. I hail them and give them all a shout out of THANK YOU, THANK YOU, THANK YOU, MY HEROS!

Enjoyed working here. Had very good leadership when I worked here and great collaboration with the staff. I really appreciated how we all came together to care for the residents. There were some bad staff but they got weeded out and everything has been smooth since then. This is a great place for those who truly want to care for the elderly.

Elmcroft of Northridge has been a pleasant place to visit and volunteer at. I have, on a couple of occasions, been fortunate enough to help out with the activities for the Residents. I have definitely gained a better understanding and respect for the people catering to the communitys parents, grandparents, and for the lucky cases, great grandparents. The staff work hard to make sure that the residents are having a good time mentally, emotionally, and physically. It is understood that everyone is entitled to a difficult days, however, the staff do a great job making sure that those off days dont interfere with their work and that they support each other.. The residents are pleasant and some-what easy to take care of. The residents, just like the staff, are entitled to rainy days and how they interact with the staff is amazing to see. I must honestly say this facility is a GREAT place to show your parents, grandparents, and in lucky cases, great grandparents, that you care about their well-being. JOIN the Elmcroft Team, if you want the BEST experience for work or your loved one!!

Good Morning I have been a part of the Elmcroft Family for 3 years now, and I can honestly say that why we are not perfect we strive every single day to be great. Here in the last two years we have done some great changes to the building inside and out. The company cares about the family of our residents but most importantly our residents. When there is a concern we try to address it immediately. We care about our staff, and treat them as family (with respect and love). Lets talk about our management team, who go above and beyond their duties to make sure this community continue to become the greatest community possible. We have managers that will get on the floor and assist our staff in whatever area they need assistance in. Our managers care about the personal lives of our staff, and understand that sometimes a hug or a moment to express yourself is needed to be able to continue to care for our residents the way we do. We believe in our staff and encourage them to continue to learn and grow. The company itself does tuition reimbursement so that our staff can continue to grow. I personally cant see myself working a better place, the love in our community is amazing whether its the love from our families, staff or residents. I miss them on my days off, thats how amazing it is, dont believe me come by and experience it for yourself. Ask for Shanee I would be proud to show you some Elmcroft Love.

I had given up trying to find an assisted living place for my mom when I ran across Elmcroft. The staff at Elmcroft is phenomenal! They are aware and sympathetic to my moms needs. Everyone always treats her with love and kindness, even the maintenance staff! They keep me well informed and they keep her reassured. This place is truly a blessing!

As I read the reviews over the last year, I see names of good staff who are no longer there. It is a shame; I know that my mom misses some of her favorites who have left. There have been a number of changes since the change in property management, but I too miss some of the caring folks who had worked there.

Elmcroft of Northridge has such a family atmosphere. Many upgrades recently completed. Community is looking great. Elmcroft is a hidden gem. A must see!! 5 stars

I have been doing what I do in Nursing home all through North Carolina for about 21 years now and it is stressful also its hard work but I care about the resident and the community ,its more than a job but one thing I can say about Elmcroft of Northridge it one of the best community I have work for, they take care of the resident and the staff as far as, being consisted on Elmcroft policy and procedures meaning not making it up as we go from day to day and it fair, one last thing the Executive Director has a great team one of the best that I been apart of in all my 20 years and I am happy to be a part of, so if you would like to visit or take a tour we welcome you.....

I have been employed here now several months as a memory care mgr. I must say I am enjoying working alongside an excellent management team. I am passionate about resident care and that is an overall goal hands down of the mgmt team here. We have employees who have been here over 15 years; and they have a true sense of love and commitment to make the last half of our residents lives a safe and meaningful one. I am excited about the future of Elmcroft !We look forward to making a home for your loved one...We are like cream rising to the top !! It only gets greater later !

We have been very pleased with the care my mother-in-law is receiving at Elmcroft. From the quarters, to the cafeteria, to activities offered, to the healthcare and staff, it has been the best we have encountered.She cannot live alone any longer, and due to the number of mental and physical limitations she now has, we are very fortunate to have been successful in securing a place for her, here.The staff is wonderful at communicating with us. They care for her very gingerly, though she can be quite a handful at times. We couldnt be more pleased under the circumstances.I would like to add that it is imperative that they deal with as little change as possible. Our aging loved ones do not do well with change. Their change of residence is enough to acclimate themselves to.The healthcare team at Elmcroft has been a tremendous help to us in attempting to help her adjust to her new life here. Thank you all so very much.

I love working at Elmcroft. The staff work together as a family not separate. The residents here at Elmcroft is the reason why i get up in the mornings. We have a amazing management team that goes above and beyond to make sure the staff is happy. When I started at Elmcroft I started in the kitchen then in November of 2018 I transition to the floor in our memory care under the supervision of Kimberley Speller. I have learned so many things since being on the floor. We are a FAMILY.

Elmcroft of Northridge is such a beautiful place with an amazing work staff. You will not find no other facility that will care, nourish and support of your loved ones then Elmcroft of Northridge. I’m proud to work here and stand by my word.

Horrible, horrible place. Staff, though friendly at the lower end of the responsibility scale, are badly undertrained. Mid-level med techs and the like care nothing about the patients.Turnover is astronomical. Management is truly clueless. You do NOT want to put someone you actually care about in Elmcroft. This is a bad place and Im sorry I had to learn this the hard way.Follow up to the reply below:What I experienced first hand is 180 degrees out of phase with your sales pitch reply. As I stated, there are some very friendly staff members who seem to take their job seriously. Once above that level, all concern seems to go out the window. I stand by my original review. Horrible place.

My name is George. I have worked in maintenance here at Elmcroft for approx. two and half years now. I have strived to maintain a safe and functional environment for our treasured residents. Some days are a challenge, most a blessing. Here we have a wide diverse segment of world. From veterans, doctors, mechanics, farmers, house wifes and people who have moved to our shores. Each with a wealth of knowledge and stories to tell. It makes me feel rich just to know them.

Ive being with Elmcroft about 3 years, residents and staff are very friendly. Management team goes beyond there duties, and the ED as well, I would put my family in the facility because loving care environment, We all work as a team no matter what the situation, we are all family

THIS IS AN AMAZING PLACE TO WORK AND HAVE UR FAMILY STAY THE STAFF IS AMAZING EVERYBODY ALWAYS SMILES N GREETS U EVEN THE RESIDENTS THIS IS THE BEST PLACE HANDS DOWN I LOVE IT HERE THE FOOD IS ALSO GREAT COME CHECK THEM OUT VERY NICE ROOMS GREAT SERVICE

Good Day!Caring for the needs of the Charismatic Residents, Amazing Families and Phenomenal Staff for me is like a breath of fresh air. Having worked a few places prior to landing here; mine eyes have viewed quite a bit of good, bad and ugly... I am ecstatic to shout out Our Caring, Fearless and Knowledgeable Leader who is often misunderstood but is one of the greatest assets to grace the geriatric society and certainly Elmcroft. The Passionate and Dedicated Management Team strives to make every day a great day in our community! Our Faithful and Committed Staff are the backbones of the building. We cherish each other here at Elmcroft as only a family could!! Come be apart of the Winning Team!Blessings,Chalisa

When my mother was upstairs in the regular assisted living it was decent, however after they insisted she be moved to memory care it went to hell.They encourage and let patients wander aimlessly around that area frequently going into each others rooms causing aggravation and loss of belongings. Her shared room was frequently infested with bugs, the floors dirty, her clothing constantly missing and more. I urge you NOT to consider this facility for memory care, its beyond your worst nightmares.

ElmCroft of Northridge is a phenomenal place! I can honestly say out of many senior living facilities I’ve been too , the staff shows the upmost respect and care for their patients ! I love the energy inside this business. From my hands on volunteer experience the patience are in great care ! If you think otherwise go visit for yourselves and ask for Shanee

Caring staff and attentive staff. Grateful

The community truly brings families together. Everyone is so pleasing, and makes my day every time I show up for volunteer work and service. I have learned so much from this knowledge Nurse she helps me and the CNA. I have had nonthing but the best experience and that very encouraging.

This place is very unorganized and the executive director is unprofessional,she likes to blame all human resource errors on employees. I was offered a certain amount of money, but when I received my paycheck the pay rate was 1.50 short. The lady at labcorp told me it was a big turnaround when I completed my drug test,but I had no idea what was in store for me! Elmcroft cant control their employees, so just imagine the well being of residents. I would not put my elders in this facility.

They are having their 2nd scabies epidemic of the year. It appears visits from friends and family and Holiday celebrations have been cancelled.

Poorly managed and abusive to residents. My father-in-law was there for 8 nights. Rated at far end of care needs but punished when those needs were mismanaged. Inexperienced coverage while Ex Dir on vacation resulted in 911/police/EMS for an upset confused dementia patient/resident. Bad enough they called 911 but then waited almost 3 hours to call us AFTER he had been transported ALONE to hospital with no other motive than to kick him out per their protocol!!! Do not take your loved one there! If there were zero stars I would give that....they do not belong in the business of caring for elderly needy people....how they are still in business is BEYOND me. And to the owners response: I have called/talked in person to the community and Kristi Kronk who is VP of Operations for Elmcroft Corp and those conversations were as fruitless as your comment.