We decided to move our parent out of Atrias life guidance a while ago. If you want to be informed of what is going on with your loved one, dont expect it from here. You have to make multiple calls and even become mad (after at least 5-10 emails and calls) to get a response from Lauren. If you think you can go above her to Sabrina to find out what it is going on, it is the same thing, she does not respond and can be nasty, at least Lauren is nice once you get her on the line. I feel like people have the right to know this is how it is, with the amount of money you spend, they really should be calling you with needed updates and you shouldnt have to beg them for information on how your loved one is doing.

After looking at a few residences for my father, I knew immediately that Atria Center City was the right place for him. The interior is very upscale and modern, like a boutique hotel, and my dad’s apartment was cheerful and bright. But most important was the sense of community amongst the staff and residents. All the staff knew the residents by name and cared about them personally. They went beyond just doing their job.The other residents were friendly too - and also fascinating. I enjoyed hanging out with my dad and his friends at meals and happy hour. The food was excellent, and my father enjoyed a full range of activities and culture, including musicians from the Philadelphia Orchestra, movies, and art gallery openings in house.

Atria is a great retirement community. The staff is kind and knows everyones names. After some trouble with previous administration, they are working hard to make it a safe and comfortable residence for all. I am confident that they are on the upswing and the past is behind the community. They have been amazing and thorough throughout the pandemic to ensure the safety of the residents and staff.

Our experience with Atria, while not perfect, has been pretty darn close to it. Our dad, like many others in America today, suffers from Alzheimers dementia. The care offered at Atria for people like him is just what youd wish for a loved one who can no longer manage his or her own life, who may endanger themselves if not cared for around the clock, and who wants to enjoy what remains of their lives. Atrias caring staff attends to all of these needs and keeps family members informed while doing so.

Life Guidance (memory unit) at Atria Center City has shown the caring, concern for safety and the open communication that one desperately wants for their loved one, particularly during the challenges of the past year. Their healthy balance between caution and recognition of the unique needs of residents with cognitive impairment has been readily apparent, and the leadership of Life Guidance and the devotion of the staff has been outstanding. They are all caregivers in the true sense of the word.

My mom moved to to Atria after having a bad experience at another assisted living center. She was skeptical that she would have a better experience. But Atria has gone above and beyond to make her experience not just better, but far better, than her last experience. She consistently tells me how happy she is, how well they take care of her, and how comfortable she is there. And...she loves the food. Kudos to the chef and culinary team for their efforts to make the residents feel cared for through great food. Even during Covid, Atria has consistently impressed us.

I moved my father into Atria at the beginning of the Pandemic (March 2020). It was a difficult time for everyone, especially for a 97 year old. The staff at Atria looked over Dad as if he was their own. I was not able to get into to see Dad due to COVID, but knew he was being taken well care off.The staff are caring, empathetic, concerned, communicative and a pleasure to deal with. They always keep me updated and are so very responsive to my questions. They have been wonderful during COVID, keeping the families up to date.Dad is happy and content at the Atria. The food is great and so are the choices. The amenities are modern and up to date. His apartment is roomy and bright. They offer a wide range of activities and Dad enjoys them all.Aly, Lexi and Lauren go above and beyond. I am thrilled I chose Atria Philly for my father.

Owner of atria senior living. Your employees that are on staff on the day shift are not considerate to clients black and white. They treat them different. And your staff because they think they dont know any better i am glad i am no longer there they are poorly managed . the supervisors on day shift and evening shift are weak there rsa s and med techs are not compassionate

Very beautiful assisted senior living

It frustrates me to write this review, but it is necessary. My mom lived at Atria Center City for five years—Jan 2016 to Jan 2021. When she moved into her alcove apartment the monthly rent was $4,395. At the time, I thought this was reasonable. Then the price went up twelve percent, an increase of over $500. Then it went up again. Then again. Then again. The first two times I argued for a reduction and received it. The third year Atria instituted a “no negotiation” policy. Even as Covid tore through the facility in November and December 2020, infecting dozens and killing a few, Atria had the audacity to raise the rent yet again on January 1, 2021. As always, they provided just two weeks’ notice and cited the same hackneyed reasons as they did, word for word, every year, including “rising expenses” in “labor and minimum wage increases, higher insurance, taxes, and utilities.” I have a very hard time believing the dining staff and cleaning crew earned commensurate increases, or that water and electric bills increase so much, year after year, that it justifies raising rent by $2,000 per month in just five years for the same 400-square foot apartment and basic services. Either Atria wants to rapidly expand its business to new locations or its top executives are guided by unrivaled avarice. But what truly infuriated me was when my mom returned to Atria following nine days in the hospital due to Covid. The first call I received from Wellness enumerated all the ways in which she now “needed” help (she was still very lethargic but she was most certainly independent) and what it would cost her—an additional $1,500 a month. There was no sympathy. There was no grace period. There was no attempt to see her as a human being who had just experienced a traumatic and life-threatening event. They saw her simply as a cash cow waiting to be exploited. I immediately researched other options and learned that numerous facilities chose not to raise their rent during the pandemic, some saying they found it insensitive to do so; and none ever raise their rent more than 2-5% a year, significantly less than Atria’s 8-12%. All of this, coupled with the high rate of staff and managerial turnover, the dwindling number of employees who genuinely care about the residents, and the mishandling of Covid (there isn’t enough room here for details) far outweigh the convenient location and shiny chandeliers. In December 2019, before the pandemic began, I asked the regional director, “Where does it end? In a few more years my mom will be paying double what she paid when she moved in!” He had no answer. There is no end. At Atria, the sky’s the limit. Some businesses at least pretend to set boundaries, pretend to have scruples. Not this one.

Accountability and productivity start at the top in any business and it is readily apparent that the problems with the Atria start at the top. Sabrina is a terribly inefficient and clearly easily overwhelmed executive. She doesn’t return calls, doesn’t understand timelines (even when imposed by her), and seems genuinely overwhelmed and underprepared at every juncture. Her staff are better but you can see where their respective shortcomings and the tolerance thereof originate. The atria is a beautiful facility and after many early problems due to staff error and simply struggling with transition, things have improved - beyond Sabrina. This is just someone who clearly can’t bear the burden of leadership; which is disconcerting given her position being to lead in the care of those who are especially vulnerable and in need. I think the atria would be very well served to hire a better executive either above her or in her stead. It’s internal operations would then likely then better mirror its external appearance.

NO I WOULD NOT RECOMMEND THIS PLACE FOR THE PRICE.If ever an executive from a company needed to go Undercover Boss it is at this place.I would like to think Covid is the cause of their bad behavior but, Im sorry, Covid can not be blamed. The circumstances of my loved one leasing a 4K+ studio here, yes 4K+, were unusual. At first I thought my lack of knowledge of rules and regulations were my fault, but I have come to realize that the administrator is not as professional as she should be and maybe not suited for the position. She has only returned my calls to answer my questions once. After 3 and 4 tries I got the picture. Ive emailed her. No response. They genuinely are UNDERSTAFFED. Maybe it is to save money, but executives, you will lose money if people read real experience reviews like this. Pat the head of maintenance returns calls and is VERY helpful. 5 stars for him so far. Ms. Principe in charge of Engaged Life is or seems nice. She does not always return calls. Her voicemail is often full. That tells you that people who need answers arent getting them. You CLEARLY know when they do not want to be bothered with assisting you with your loved ones petty issues or problems. Or at least that is how I feel. You need real professionals in this place or a good idea like The Atria is useless if you can not carry out your vision. You must have the right staff. Staff who will tell executives in high place what they need and blast them on social media, undercover, when they wont do the right things because of money. If Atria cant handle our elderly properly get out of this business because you are doing a poor job. Back to facts. She, Ms. Sabrina, makes appointments with residents to assist them in a matter and doesnt show up. No word. No explanation. She does not return the call. If you do catch her, again, you get the feeling that this is JUST a job and she is playing the game. The game of getting away with everything they get away with BECAUSE THERE IS NO, NO, NO, ACCOUNTABILITY. Very sad. Hire a head hunter to find an EXCELLENT administrative staff Atria executives. The food, according to my loved one, is 50/50. Often served in the room, because of covid, lukewarm. Again for the price the people pay... step it up. Overall I am not happy, as you can tell, with the service of the administrative staff. The every day lower paid employees seem ok. Some are even very nice. The lower paid staff I am speaking of ONLY.

This is a leaving facility, the people in their are very friendly and theyre doing a good job specially during the pandemic.

My father moved in ten days ago. The attentive level of care has exceeded our expectations. The room is beautifully appointed but more importantly the daily attention the staff pay to him is great. Atria fills the gap between independent living and personal care perfectly. My dad enjoys his personal lifestyle but gets the services he needs such as medication management, bed made daily, weekly laundry, daily weight measurement and daily reminders to go downstairs to eat his lunch or dinner.Recommend highly.

As a clinical therapy partner of Atria I can say with confidence that this is a place where people can thrive physically and socially. The recent renovations have really provided an inclusive environment for all individuals. The care staff is receptive to all recommendations from families as well as the therapy team. Atria always has the best interest of their residents and that includes utilizing an interdisciplinary team approach to provide the highest level of care. The activities are diverse and the Engage Life Director and her staff are always willing to listen to new ideas. The Sales team truly assists with a smooth transition with the move (which I know is not an easy thing for me and I couldnt imagine for someone possibly moving from a home they had for 40-50 years!). Additionally, I find them to be a 5-star service because they are always willing to sit down and listen. You have access to all directors and staff at all times. Hopefully this review helps give you some honest insight into Atria!

Nice place

As a contracted partner (outside service provider) with Atria - I must take a moment to say that Atria is one of the friendliest places I work with. The staff is polite and courteous, creating an atmosphere of warmth and comfort. It is so rare to made to feel part of the family. To have a sense of being part of a great team.Besides the beautiful, clean environment - Atria truly is a gem. I have seen each and every department treat the family and clients with respect and dignity.There is heart in every aspect of care.There is a warmth that the employees display and the smiles on the residents faces tell me that they enjoy their life there.The employees know what is going on with the residents and their families and there is an obvious genuine feel of caring and concern for the well being of the residents they care for.

HELLO I WAS AN EMPLOYEE THERE AT ATRIA CENTER CITY IN THE WELLNESS DEPARTMENT ALONG WITH CONCIERGE I LOVED MY WORK EXPERIENCE THERE AND WOULD LOVE TO BE EMPLOYED THERE AGAIN MY PASSION FOR ASSISTING SENIORS IN THEIR DAILY LIVING IS A GOD SENT FOR ME WEATHER ITS IN WELLNESS DEPARTMENT OR CONCI MY HEART US OPEN TO IT ALL.I AM TRULY INTERESTED IN BECOMING A WORKING EMPLOYEE AT ATRIA CENTER CITY IN THE NEAR FUTURE. MAY YOU ALL HAVE A VERY AND MOST JOYOUS HOLIDAY. I THANK YOU KINDLY FOR YOUR ATTENTION.

Atria Center City is a fabulous place for seniors to live. Its also a wonderful place to work. I have worked here for over 11 years now. Our staff is caring and attentive to the needs of our residents. The food is delicious & the location cant be better.

Ive lived at Atria since 2005 and hope to live here until my final hours on this good earth. I have MS and use a wheel chair. For the most part, Atria is fully accessible and allows me to live independently--and to get assistance from our caring aides when I need it. Im currently the president of our Resident Advisory Council and find it a pleasure to deal with our reasonable managers in my efforts to improve Atrias operations and environment. Even after the nearly ten years Ive lived here, eating in our dining room still feels like Im going out to dinner in a nice restaurant. I also feel so fortunate to have the day-to-day chores, such as laundry, cleaning, and repairing my living space, done for me. But, I guess for me, Atrias transportation is the most important reason I I love living at Atria. Im able to get to and from all my doctor appointments, to shop, and to visit all the culture Philadelphia has to offer.

Theres something for everyone at Atria Center City. The staff are wondeful and they work tirelessly to make us happy and comfortable. Engage life is super and the community always feels homey. The staff really go out of their way to answer your questions and help you get acclimated. I love it here.

My mother moved to Atria from a facility in SAN DIEGO. I was impressed by the renovations and bright and cheery design. But it’s only superficial. The management is horrible . The caregivers are either overworked, lazy or just don’t care. Also they rented me an apartment that does not have hot water. I spoke to the resident who lived in my mom’s apartment for 2cyears and she did not have hot water either. They knew this unit had problems and did not disclose it to me. That;s fraud. When I complain, I just get some slick talk and nothing gets done. I am in the process of finding her another location before they kill her.

Staff was wonderful during my visit. Truly good and blessed people. Seniors are well taken care of. Location is modern, comfortable, and clean. Im checking in there in 30 years!

I am the Executive Director at Atria Center City and I have been an Atria employee for almost 6 years. When you walk into the community it feels like you have just entered a 4 star hotel. The staff and I take great pride in not only the look of our community but also in the level of service we provide our residents. I know you will find it a great place to call home.

A great place to live! The food is good and the staff are very helpful. The computer lab has given me the chance to learn how to use a computer. The community is in a great location.

Atria provides seniors and individuals with physical limitations a happy independent lifestyle. This is accomplished through the hard work of all of the emplyoees. The building and amenities are not what makes the difference - the employees are! From staff in the kitchen to staff in wellness to staff in administration to engage life programming to maintenance who keep the building functioning - thats what makes Atria a unique community that we can call home!!

Its a beautiful facility with great staff and great amenities and they treat their employees well.

Atria Center City is one of the nicest senior facilities I have seen. From its pleasant decor to the amazing food, Atria is a great place for you and your loved ones! The staff is attentive and friendly, to the point where they stop being workers and start being family, and work hard for the comfort and safety of the residents. Even residents with needs are offered the highest level of autonomy that allows them to lead normal, fulfilling lives. Activities include some routine features such as current-events forums and exercise classes at the same time daily to provide consistency and structure, exciting daily guest entertainers, bi-weekly shopping trips to places like Whole Foods Market, Walmart, and other local stores. What makes me love the place so much, however, are the resident trips. The resident trips enable the residents to go out into the world, to get out of the hustle and bustle of the city, to see places like Linvilla Orchards in Media... Such an amazing trip! The residents loved going out and picking their own apples and pumpkins, and shopping for pies and other seasonal items.

Great

I visited my grandparents today for dinner and everything about the dining experience was HORRIBLE! Tiny dishes, waiting for an HOUR AND A HALF for the meal, they were out of many ingredients, serving stale Mazza during passover, had to ask 3 times for missing sides and condiments.And for the gem of the evening, the menu was cut in HALF compared to past weeks visits excused as an Atria Corp standard while this looks like a method of saving money for the corporation while making the residents choose out of only 3 recurring possible meals EVERY DAY!It is not just the food, but listening to the residents at dinner it is clear the wellness services, transportation, and general management are also lacking.The biggest fraud here is that when my grandparents first moved to atria the place was wonderful, while now its closer to a corporate office than a home. Dont be fooled by the new renovations. They are cutting corners in the places that matter.

I love the staff, especially our driver, the residents that live here, our Executive Director, Jody, our chefs Chris and Darren, and all of the programs, entertainers and games that we have everyday. A great place to live and I would highly reccomend Atria Center City to anyone looking for a place to live.

The place is neat and well organized.

Stay toon

When I moved to Philadelphia from the Chicago area in 2011 my daughter and I had looked at several senior residences and we zeroed in on the Atria. It apppeared to be much cosier than any of the other places we looked at and. to be a very friendly place. I am happy we chose it because it is also very convenient for my daughter to visit me. It is now my HOME.The entire staff is great. I would like to mention in particular Linda Timlin and Faith in activities and Tinaudra Foster in transportation and Sara my aide in the morning.[

Bad service. Low standard of care.