This is very probably the worst run medical office i have ever been to. My appointments are usually 20 minutes to an hour late (thats just to get into the exam room) Thats another chunk of time on top of the previous wait. Frankly, i feel like this is a meat market.

Worst receptionist I have ever spoken to. She began the call by saying she was looking at my referral and it said that I requested to be referred to another group they are contracted with. When I told her that I am looking at a copy of the referral, where my doctor highlighted this office and this number, she started triaging me. After asking 10 questions, she informs me that the earliest appointment is 2 months out! Why didnt she just lead with that information, instead of wasting my time? How hard is it to be honest and direct?

Terrible service,not returning your calls.My doctor is there only on mondays and the peson who take the calls for the doctors says i will return your call within 24 house but good luck.I dont understand why they can improve their service.They forgot to request a physical therapy for my serguery and i had to call them to request so basically it took 3-4 weeks for my first physical therapy session.

Bad experience, I was referred by HCP for a fractured finger. Surgery was scheduled, but I was given the wrong appointment time and didnt find out until the day before the procedure. During the whole process, I was never told what time I would need to be picked up, so as a result I didnt have a ride and will need to reschedule the surgery. I spoke with Kiki and she blamed the situation on me and was very rude. She said she didnt care if they have bad Google reviews. So beware!

Went in to have my shoulders checked. Great service and wonderful staff. PA Lisa is great. Got shots on both my shoulders and didnt hurt(I have a thing with needles). Thank You....

Last year my primary MD was allowed by Healthcare Partners to refer me to the orthopedic medical treatments I need. Now HCP has put this company between me and necessary medical services. Now Orthocenter is the Gatekeeper for my referrals. Its been 3 months since they were supposed to put in the referral. (They lost it.) Today, finally, the supervisor gave me an expedited referral. Im glad to see they are capable of doing what theyre being paid for. Availability via phone was very sub-standard. Also, there are inaccuracies on their website.

Possibly the worst run medical office on the planet... not exaggerating. The doctors are great if you can get to see them or the PA. Getting through the hellacious phone system is crazy enough but then once you get to a person they have no idea why anything is happening in the office. I have repeatedly spoken to multiple people in the office including the manager who swear they will call me back and nothing happens. They repeatedly put in the wrong prescription info which means you never are able to get your prescription. Ive been waiting 3 months for mine. If I had a choice I would never come back or refer anyone here.

Poor to Fair is generous. Hard to get an appointment. Their automated phone system is useless as it sends you everywhere except where you select. When I finally got through, I was put on hold and then hung up on twice.The person who put my cast on was the most condescending and arrogant person I have ever dealt with in a doctors office.

Cant even walk in to office. Strong fragrances gave me severe migraine. Medical office buildings that spray scents? Terrible

Waited an hour for a five minute appointment. Terrible service.

Fractured two fingers in a recent Jiu-Jitsu tournament. Was send by my primary Dr. to this facility. First appointment, the wait was over an hour, the room stinks (I told the staff about it) , the Female Dr. was polite but never introduced herself so I dont even know her name, is always in a hurry, little communication and you are just a number, she jumps from office to office giving me less than 5 minutes of her time. She did not answer my questions neither explained anything about my injure. First visit I show her my finger was not straight, she didnt seem to care, second visit, I ask her if my finger will be straight, her answer maybe, maybe not Not a good Dr. in my belief. In searching the web I found out her name is Dr. Billings. What a good business for them, terrible for a human that wants compassionate care. This is a factory not a care facility.

Not sure what the older reviews are on about. If there were problems in the past they seem to have addressed them all.I recently visited for knee pain. I saw Kathy Katz who was very straightforward and helpful.The team quickly had me in and out of x-ray. As I was speaking with Katz I asked if I could see the x-rays (I have severe arthritis in both knees) and she was more than happy to walk me through it all. She prescribed physical therapy and wanted to see me agin to see how my cortisone shots worked.The wait time on the phone for my initial and follow-up appointments has never ben more than 8 mins. They now have a recording that states your place in the queue which is helpful.The front office staff is busy but friendly.Again, Im not sure what people expect from a busy practice but they met all expectations for me.Overall Ive had nothing but good experiences here.

This group stinks! HCP referred me to them and I do not want to go to them. I have asked them for a referral to the Risser Group and they keep avoiding me and refusing to return my calls. Their pleasant receptionist keeps telling me that her supervisor tells me it is their responsibility to keep track of my condition because I was referred to them. So I cannot go to the doctor I want to see at the Risser Group. Ive already had one botched operation and I dont want another!

This is by far the worst ortho office on the planet. I changed my medical group to get decent treatment. I fell and injured my knee. I was referred to them. For one year I saw PA Kathy Katz. I was refused an MRI and for one year was given opiates. She did an arthrocentesis without numbing my knee. Never did see a doctor. At one point I asked why I couldnt get an MRI and she said no one noted on my chart that it was an injury. I got a lecture from the office manager on her recent inservice on MRIs and why they arent usually necessary.Please dont wait as long as I did. This place is a dangerous place, literally. By the time I found a decent doctor the tendons behind my knee had contracted so much I couldnt come close to straightening my leg which made recovery from my replacement even more painful because everything had to be stretched.Health Care Partners is the most awful group and they have such a monopoly its terrifying. Do anything not to go to this place!!!

Just to schedule an appointment you have to be calling almost every other week because they dont have the schedule. I miss my sons app. because I dont have time to be calling. when I do call its like 20 min wait on the phone or I call on their lunch schedule. Also the referral girl is so rude you can ask a question without getting an attitude.