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ACE Home Health and Hospice
85 Moraga Way, Orinda, CA 94563, United States
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Em
Review №1

First, I would like to say thank you for all the hard work you all do to provide excellent service. Ace home Healthcare & Hospice provides supportive and compassionate service to their patients as well as to their families. The company staff is a responsive organization with an outstanding professional clinical team. I would highly recommend this company to anyone!

Ja
Review №2

Our loved one was diagnosed with terminal cancer less than a month ago. It was her wish to die at home. On the morning of April 28, 2021, her doctors said it was urgent she enter hospice immediately in order to get home in time. Because Kaiser didn’t have openings in their own Hospice, they provided a list of vetted trusted agencies and recommended Ace Hospice in Orinda. By 7pm that evening, she arrived home with a hospital bed, oxygen and palliative meds. Her case manager Kimberly carefully explained which meds to give when. She provided very precise explanations of symptoms and how much of each med to offer. The booklet listed each med in descending order of importance along with explanations of symptoms and dosages. There was a page to record each dosage given. Because of the extraordinary efforts of Oakland Kaiser, the transport team who had to figure how to safely transport her up steep stairs, Kimberly and Ace Hospice, our loved one was able to die at home surrounded by family and without unnecessary suffering.Sent from my iPhone

De
Review №3

A close friend living with me received care from Ace Home Health. She had waited over 2 weeks for a call back from another agency that her doctor had recommended. When she reach out to Ace within a few hours her insurance was verified and an appointment was made with a therapist who came out to evaluate her within 24 hours.All of the staff were respectful, timely and compassionate. We would highly recommend this agency to friends and family.

Li
Review №4

Ace.... when my father was diagnosed with cancer he came home from the hospital and Ace home health/ hospice staff gave excellent home health care services. unfortunately my father’ Health declined he transitioned to the hospice assistance and care with Ace. My father passed last year thanks to compassionate, caring, professional, Atentative, knowledgeable staff my father passed with dignity and comfort and knowing that he was loved. I don’t know how I would’ve gotten through this by myself I am truly thankful for Ace staff the follow up has been amazing making sure I’m OK , offering grief support . There’s not enough thanks to be given I would highly recommend Ace Home Health I personally have thought about if I ever or when I would need this type of care and I would definitely choose Ace Home Health/ Hospice staff to care for me. Thank you-L. W

Or
Review №5

We have had the pleasure of working with ACE for several years. Their staff exhibits a level of compassion and professionalism that is a cut above most other providers. They go the extra mile for their patients.

Ji
Review №6

I have to share with you the BEST Hospice Agency in the Bay Area!!! I have operated and owned 2 care homes in Walnut Creek for the last 11 years and have used many hospice agencies. I one I love the best has been ACE Home Health and Hospice! Its all about the case manager and the one I have been using for the past several years has been their secret sauce and her name is Ninya! She is the most compassionate and caring nurse ever. I have referred many people to Ninya and they always thank me profusely! I am so grateful for her and what an amazing job she does especially when it is the end of life. Her caring nature and education along the way helps families through these very difficult times. If you want the best go with ACE and ask for Ninya to be your case manager! All the other staff from ACE have also been amazing! If I could give them 10 stars I would!

Jo
Review №7

I would recommend this company to anyone! They have a great team that works with you especially in the end-of-life care of your loved ones. I have experience with different Hospice Company for more than a decade but so far Ace Hospice is what I prefer for our care home because of their Case Manager- Ninia Villanueva. She is very compassionate, dependable, dedicated and knowledgeable. She deeply cares for each of her patients and treats them like her family. Regardless of what time of the day or even days of the week, if our resident needs to be attended by a nurse she is always available to check the patient and never leaves not until the patient is comfortable and okay. That is what you call dedication to helping people! Being in hospice care is not something that happens often to everyone that is why most of the family are puzzled and do not know what to expect on what is gonna happen to their loved ones. It is an overwhelming situation for them but Ninia always find time to talk and explain to the family any concerns and issues regarding their loved ones condition and what to expect, for this reason, it gives the family peace of mind and comfort knowing that their loved ones with life-limiting illness are well taken care of with respect and dignity.Lastly, I am thankful to the whole care team who takes care of our clients, from Mario who is the Home Health Aid who does excellent job in personal grooming, LVN’s name Eme and Noe who provides medical comfort and care, Pastor George who provides emotional and spiritual support and Alexia the social worker who was able to send volunteers to sing for one of our client.

Jo
Review №8

This place started out very unprofessionally!! My husband has a stroke,lady arrives late, doesnt answer call to confirm previously, then Jaqueline Early who answers calls stops the service? Their error? yes. Jaqueline was very rude and arrogant with no caring bone in her body. Wrong job for her to have. I will speak to those higher than her low position, she was very very rude. ONe star because it wouldnt post if 0. I choose -10

TF
Review №9

Caregivers are rude and incompetent. I wanted to switch and they told me I could not. But for hospice you CAN change companies.One of their many lies. Stay away from this company!!!

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9 Comments
4 Rating
  • Address:85 Moraga Way, Orinda, CA 94563, United States
  • Site:http://acehomehealthandhospice.com/
  • Phone:+1 925-258-9101
Categories
  • Home health care service
  • Hospice
Working hours
  • Monday:Closed
  • Tuesday:8:30am–5:30pm
  • Wednesday:8:30am–5:30pm
  • Thursday:8:30am–5:30pm
  • Friday:8:30am–5:30pm
  • Saturday:8:30am–5:30pm
  • Sunday:8:30am–5:30pm
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