The staff is amazing. They do everything they can to help when you are in a stressed situation which is not easy to do during a pandemic when you cant be near your fur baby during the exam.They were courteous, kind, thoughtful and great at communicating.Dr. Joglar explained every detail of the test results in a manner that I could understand and was extremely helpful.My pup Bailey is now on the mend and doing great!!

Truly relieved to know we have such outstanding emergency vet care nearby. The team has devised a speedy intake process. And while I was expecting a long wait, they were actually very quick and were great about keeping me informed about what was happening. But even more than all of that...what amazing staff. The vet assistant, in particular, is the one point of contact, coming out to greet us at the car and retrieve my injured pup. She was very pleasant, easily removed the stress from the situation, and did a great job helping me know what was happening. Couldnt ask for more from the primary point of contact. Thank you OakVet – I hope we dont need your services anytime soon, but I feel better knowing youve got us covered.

I brought my cat French Fry in after he had been acting lethargic and sick for a few days. The vets were incredibly quick with intake and checked with me before each test or procedure to make sure I was okay with what they were doing. I appreciated the transparency in pricing as well as their ability to put my mind at ease about my cat and to explain what was going on. Overall it was a positive experience, and French Fry is feeling much better.

The team at OakVet was amazing! They took great care of my beloved pug, Piglet! They were knowledgeable, kind, quick, and compassionate in their care and I know they set us on the right path to healing my pup’s cough!

I have taken my dog to this clinic twice in a span of less than three months. I think they are professional and very knowledgeable. -Yes, the wait time is long, but if it werent for them, I would have had to wait a lot longer for my own vet, since they are not open on weekends and completely booked at all times.Price wise, it can become expensive, depending on treatment, but I dont think they overcharge you. My second visit, because my dog didnt need any treatment, I was just charged the basic rate, and I went home with peace of mind after knowing an experienced vet had taken a look at my dog.If you have an emergency with our pet, I recommend this clinic. Id go back again (fingers crossed I dont have to anytime soon).

Our 16 year old Maltipoo fell ill while we were on vacation. The dog sitter took her to OakVet. The staff made us feel that our dog was being loved and cared for as we rushed home. They were responsive and compassionate. We arrived to OakVet at 1:00 AM to pick up our pup and the team was so kind. We felt as though our dog was in the best hands.

I brought my dog in January for a double knee surgery because she has luxating patella, or chronically dislocating knees. They said the surgery went perfectly. Shortly after the recovery period I started to see her limping occasionally again and took her back in (April). I would literally FEEL her knees popping out sometimes when I was holding her. Dr Grange still told me everything had been a 100% success and everything looked fine. So despite my reservations I trusted his word. Now, in August, my dog’s knees have still been popping and sometimes she’s refusing to walk due to her limping. She is only a year and a half old. I called him again and he said he wouldn’t see her unless I took her back to my primary vet care provider so I did, and my vet confirmed what I had suspected but didn’t want to be true: the surgery was a failure and she said it was completely apparent how much her knees were dislocating and popping out.A failed $8000 surgery is one thing. If it had been addressed in April, I would have been saddened but understood. All surgeries are risks.Denying it and telling me things were perfect when I literally felt her knees popping and saw her limping: I’m just at a loss for words.

Cardiologist visit was a four month wait but worth it. Dr. Williams is the 6th cardiologist Ive worked with (across 5 states) and I am really glad my friend recommended him. He explained everything and was easy to talk to. He listened to my concerns and was very respectful. He also gave me options that others hadnt thought to bring up before that would increase my dogs quality of life even at her old age. The prices are also very reasonable for SF and the quality of service. Check in was very easy in the parking lot. I filled out the form online before arriving.

Thank you OakVet Hospital for taking care of my baby Topshe (cat). Topshe seem to have a bad ear infection - he was wobbly and falling off while trying to walk. Urg! broke my heart. OakVet staff were friendly, considerate and prompt. The doctor was very patient explaining his diagnosis and help me understand the possible issues. Later the next day, they even followed up on my babys health. Further, they were prompt to send the detail reports to my primary vet upon request. Though I wish no one should need to take their furrys to an emergency, but in case they do, OakVet would be my first choice.

Friday, July 16 was a horrible night for us. Our baby girl Pepper was in so much pain. We drove all over the city looking for a 24 hour vet that could help us. We called Oak Vet and explained our situation. They were understanding and compassionate. They told us that they would help us so we drove over there. But Pepper did not make the drive. She passed on our way to the hospital. They were so professional when they realized what had happened to our baby girl. They took her away to check if she still had a pulse. They confirmed that she had passed. Oak Vet made sure we were able to say goodbye to our baby girl. It was a heart wrenching night but their professionalism gave me a sort of peace. Knowing that they would take care of her until we get her ashes. Thank you again Oak Vet for answering your phone that night.

All the staff I spoke to were incredibly caring. The website for medical records is very helpful, and the intake/document signing process was very easy. The parking lot is actually on Adeline and is gated. It can get full, but I was alway able to find a spot.

These guys are consummate professionals and kind.My pup Dylan got a foxtail in his snozzle and they had it out in under two hours.Yes there was a wait of 4 hours because they’re the ‘go to’ emergency place for miles around.God bless em’ for all they do.Peta Sanderson and Dylan Sanderson Reed

We took out 3 year old dog to this place due to complications with pregnancy. Sunday 6/13 the first puppy was stuck in the birth canal and a second puppy very week in her belly. We were told by the technician that our was doing fine and even though we opted for a c-section they said it’d be better to wait it off because prep her for surgery it’d be 45min. First puppy was delivered naturally and in the process the baby died.Because the puppy inside was dead this hospital deemed that it was no longer an emergency even though we had approved surgery. The technician stated that there was one surgeon who was operating on a cat and that we should take our dog and if the DEAD puppy is not delivered naturally then surgery at our primary vet would be needed no longer that 48hrs.Our Lola was discharged with a DEAD body inside of her but no pain medication nor antibiotics to prevent an infection.Please note that ultrasound and X-ray clearly state that there’s one puppy inside and the narrative explains how the heart beat was weak until the baby died.Next day, just hours after Lola was discharged, a foul odor alerted my mother to check on Lola, a dead puppy was being ejected It. Lola was rushed back to this place. I get on the phone with a male technician whose first words were “I need your authorization to treat Lola and I’m going to ask you for a lot of money”.I approved $950 in critical care treatment, a few hours later a receive a phone call from the receptionist asking me to approve 48hrs of hospitalization. I started asking for status to which she said she’d have someone with more details.I talked to Jennie [sic] who is the technicians manager and she had no clue about the status on Lola, instead she said that out of the $950 they used $350 for an X-ray to check if there was another puppy inside. Yes, this is after they already had X-rays and an ultrasound supposedly confirming there was only one from the night before. She said Lola had a very low glucose level and they had to run several lab works but when I requested her medication records only one lab work was performed and according to Dr Andrew Grange who is the CEO and owner of this place, Lola had low glucose but the lab work was done after she had given a medication that raised her glucose, which is interesting because they never provided evidence that her glucose was low.Later on that day after approving more treatment and yes more money ($2900 approx) Dr Danielle Pollio called me and said that Lola’s uterus was punctured and it would have to be removed, she then said “in other words it’s a spaying, but because it’s done an an ER it would be $9000”. She then proceeded to say that even with surgery there was not a guarantee that she would survive.What is interesting is that the ultrasound report doesn’t state anything about an ruptured uterus but they do recommend a laparotomy.An ovariohysterectomy (spaying) it’s usually about $200 and while it is understandable that an ER will be more expensive, 4000% is outrageous.Lola died and it took me three weeks to receive requested information on her treatment. Different versions even negative attitude from the hospital manager Teresa Binion who agreed the treatment didn’t go 100% correct. It took days after the initial contact to be able to schedule a phone call and even then she was not even prepared with supporting records nor familiar with the case.She even read to me contradicting notes such as “Julie said: owner is not able to pay treatment here”. Falsification of records, bad customer service, zero transparency and accountability but worst was their negligence on 6/13 to considered that surgery to remove a dead body was not an emergency.I consulted with two vets and they both agreed that it always an emergency to remove a dead body from the dog’s belly. Dr Andrew Grange said that it could be weeks before the dead body would decompose.At the end this place seems to care only for money, and they will give you the run around if you ask for transparency

I’m very satisfied with this vet clinic! Staff is amazing, professional and very careful with the pets. Freedom was having side effects from vaccine she took a week ago in another clinic that’s why I took her for a check up at OakVet and I super recommend them to everyone. They were very transparent and gave me a lot of explanations about the procedures. The next day the clinic call me to ask if Freedom was ok and I love it. 😍

Wonderful place to take your pet if he or she is sick. My dog was much sicker than we thought. Oak Vet gave her some medicine to help ease her pain and made all the arrangements for her to have emergency surgery the next day at a facility near our home; which offered a very reasonable price. My dog had a successful surgery and is starting to be herself again!Kudos to Oak Vet!

This place removes negative reviews from Facebook and the original review in Google was acknowledge with deceiving remarks of the incidents.Yes Dr Grange reached out after several attempts were made to get a full record and explanation of events.After three weeks of requesting information the hospital manager Teresa Binion scheduled a call with me after a week of finally making contact via email.You’d think she’d be prepared with all details on the case but she came to the meeting with zero research or background on the case. I find it very disturbing that the CEO would claim that a lot effort has been put in this case when he had to get involved and even he had to send an X-ray image from 6/13 which was requested many times and his office was not able to do so.Now on the response from tech lead Jennie [sic] gave one story of Lola’s treatment and the reason why an X-ray on 6/14 when the X-ray on 6/13 song of al the notes and ultrasound refer to only one puppy inside of Lola, one heart beat, on dead puppy but yet on 6/14 Dr Pollio didn’t review previous days records and did an exploratory X-ray. Dr Grange said that because it is protocol if a pet is in crural care they just act to treat them without wasting time looking for previous records.He also told me that glucose levels shows high in the lab work results they sent me but he said that Dr Pollio saw Lola’s glucose low and tests were done after medication was give which raises her glucose. That makes sense but where is the initial lab work that shows her glucose low?Dr Grange also mentioned that Dr Worden discharged Lola on 6/13 with a dead body and it is ok to have a dead body because it could take weeks to decompose so that is no harm for Lola.Other vets disagree and even people not in medical field agree that leaving a dead body put at risk Lola’s life.While I got three different stories from OakVet of the incidents, Dr Granger took the time to explain his version which is still does not justify the lack of integrity and ethic for what happened.You can see the attached pictures that show lab work, notes from the Dr deeming not an emergency, X-ray that shows one puppy on 6/13 but yet they took another one on 6/14 looking for more puppies.More tintes (screenshot available) show where I indicated permission to do anything needed to save Lola regardless of cost, well Teresa the Hospital manager on our telephone meeting said “You know how many people say that and when they see the price tag they don’t” and to make it even worst some lady by the name Julie entered a note saying that “owner can’t afford treatment”Dr Grange thanks for the explanation provided which still doesn’t justifies the lack of integrity shown by your team. If everything was so transparent then it should had taken weeks of run arounds and not providing all images and records, not just bit and pieces.I sent an amicable attempt to get to the bottom of this and Teresa was extremely rude and not cooperative. I’ve been very patient and always kept a very respectful demeanor which has not been reciprocal.If any images or records contradicts my narrative then I will be glad to make the proper edits to my reviews. I own my mistakes and take feedback very professionally, that is the best way to maintain credibility. Please understand that my comments and review is solely base on what your hospital provided.Lola died because someone at your hospital didn’t care to take her condition and or lack of resources. There are several reviews in Nextdoor similar to what I went through when customer approved treatment and your techs said they had no one available. This should be an eye opener to make a correction rather than finding excuses for this type of incidents

I brought my dog in for an emergency and they are great. I like that they are organized -- in the parking lot are laminated signs explaining the procedure to start an on-line intake form, someone came out right away to check in with me and let me know the wait time and what I could expect. The Vet tech was empathetic and best of all helpful and informative.It was a long wait because my dogs emergency was not life threatening to my dog, and the wait was worth it. Im so glad they triage so if a pet comes in with a more urgent problem, of course, that pet should get treated immediately. My dog was fully taken care of, all my questions were answered and the price was more reasonable than any emergency vet Ive been to in the past.Also, they have a porta-potty in the parking lot. Thank you for that! Also, I appreciate that their system is set up for low to no contact. I so much appreciate that being autoimmune.So five stars for being clear, organized, reasonably priced and excellent care.

OakVet is a wonderful Hospital, my baby received excellent care and the staff is so awesome and professional. I was a nervous wreck but knew that my baby was in excellent hands. I got a follow up call the next day and all my concerns were addressed. I want to give a special shout out to Todd who was so wonderful and eased my mind while waiting.

After running around the Bay Area trying to get our sweet old kitty into urgent care (everyone is so busy!) for a bad UTI, we finally got into OakVet. I cannot say enough good things. It was a long wait, but they were kind, caring and diligent in figuring out what was wrong with our 18 yr old tortoise tabby. After a thorough check over a couple days, they sent us home with a few medicines and I am happy to report that our cat is on the mend and as happy as can be. Both our sweet girl and her parents are extremely grateful.

We were so impressed with this pet hospital! Our suck puppy was very well cared for and came out of her visit like a new dog. The doctor and staff was incredibly friendly and very informative, making sure all of our questions were answered. Prices were surprisingly affordable especially considering we came on a Sunday night. We highly recommend this pet hospital!

I had a great experience with OakVet. They are incredibly organized, responsive, and give very personalized care. I was really pleasantly surprised when they called me to check in on my dog the day after he was discharged. I also had to call them to consult with a nurse a couple of days after my dogs visit and they were able to answer my questions. I would definitely recommend!One thing to know is that you can wait a long time depending on the severity of your pets injury/illness and how busy they are that day. My pet was stable so he wasnt at the top of the priority list to be seen by a doctor and I ended up waiting about 6 hours from start to finish. (They checked his vitals as soon as he came in and monitored him). Oakvet is upfront about wait times and theyre transparent about how they prioritize their patients. I didnt mind waiting and youll have a better experience if you go in with the expectation that you will need to wait.

OakVet saved our dogs life. Our 9 month old pup came in with a deadly post op complication from a surgery at another hospital. They immediately started treatment and got him back into surgery with a board certified surgeon. We were updated multiple times a day by the vets and the nurses on his condition and luckily, he was able to come home after several days.Of course it is expensive- they provide emergent critical care from experts in a top notch facility. We truly doubt that our sweet dog would have survived if we took him anywhere else. Now he has recovered and is back to playing and being a puppy! We couldnt be more grateful.

The staff of OakVet is wonderful; theyre dealing with COVID and an huge increase in appointment is fantastic way and are still providing professional and caring service for everyones fur kids. They did emergency surgery on one of my kids, called to check-up and were just amazing. Thank you all.My only wish is that they had regular vet services and not just emergency services, they are that good.

Everyone from the Surgeons to the in-house doctor (Edelman for me) to the assistants with various tasks, have been wonderful and caring. My own Vet booked him in on a Friday & he underwent gallbladder surgery that evening. When he wouldnt eat, I was allowed time with him, bringing and hand feeding him his food. When he got home and we had a setback, they took him right away and got him back on the right track, offering kind, and knowledgeable advice on how to administer his meds etc. Buddy and I, and his Pop, really appreciate their hand-holding and offer a big THANKS!

This is the first time that I have taken my dog to an Emergency Veterinary hospital and was greeted by an honest person that was concerned for the animals well being instead of making a small fortune by recommending examinations that are not necessary. They saw how confused I was about his symptoms and could have taken advantage of the situation to get that money but instead they did what was best for my dog and I am very thankful. 🙏🏽

I have had a very sick puppy and OakVat has been a very reliable and competent vet hospital. everyone from tehcnicias, to doctors to specialists are kind, knowledgeable and explain everything really well.

The doctors and technicians are extremely knowledgeable, professional, reassuring, and caring. The process of getting an upfront estimate, paying a deposit, and then discharging the patient was all very smooth. We hope we dont need to visit again soon, but if we do, we know well be on good hands

Prior coming to Oak Vet I didn’t know great vet/ER existed in the Bay Area…

Absolutely outstanding service the entire way through. They helped to put my mind at ease when I was very stressed about my dogs emergency, they were upfront about the treatment options and pricing on everything, and even followed up with me after I left to check in on my dog and discuss ways around his newfound condition. I hope you wont have to take your pet here, but cant recommend it enough if you do!

I had a great experience here when my dog was sick. The doctor seemed very experienced and the staff was courteous. I will be coming back with any ER needs.

Emma wasn’t feeling too well and started crying, pacing around anxiously and we knew something was wrong. We just moved to SF and unfortunately haven’t established a new relationship with a vet in the Bay Area yet and we’re so lucky to have come across OakVet at midnight. Dr Li and Melissa were so patient with our questions, careful with Emma and quick for emergency services. We also didn’t feel pressured into unnecessary procedures. Two hours from start to finish and Emma is feeling much better today. Will continue to use OakVet for any emergencies that may ever come up so long as we’re in SF.

Brand new facility, well maintained, well lit, and very clean and spacious. The vet was helpful and direct without feeling too rushed. She took care to ensure my cats comfort during the exam. Procedures were explained and an estimate of costs was provided up front. It ended up being significantly cheaper than estimated, and frankly very well priced for being a walk in emergency clinic. Very wheelchair accessible too, even the exam rooms, which is always nice! Overall great experience!

Very kind and caring to my baby. There was a 3-4 waiting period, but I was not there that long at all.

Both of my cats have been having recurring eye issues, but I only brought in one cat that was currently presenting symptoms. Dr. Li listened to the whole history and was able to provide a comprehensive plan of action, with explanations and information about what would help and why, (I dont understand why other vets have been so reluctant to provide information on *why* they chose a certain plan). I was so happy with Dr. Li and the teams work that I even asked if they provide primary care services lol. Very happy to know that the team at OakVet will provide excellent care for my pets in emergency situations.

Entire staff is professional and outstanding. I drive from San Francisco even in emergency because I know how quickly they respond.Their follow up is also excellent.

We had a top notch experience with OakVet. I brought my dog there in the middle of the night for breathing difficulty. I pulled into the well-lit gated parking lot and Sofia took her to be evaluated while I completed their online intake form (platform was a little clunky). In about an hour, I spoke with the doctor to learn what the plan would be moving forward. I went home & was called by the Dr. in about another hour with their resolution. At every step, the staff was informative, patient with my questions & kind. If I needed an update, I called them. Sofia, the nurse with whom I interacted was incredibly empathetic and kind to my frightened dog. When dropping off my dog, she immediately saw the problem. When she brought my dog out for pick up, it was clear to me that my girl had been in the care of people who love animals & treat them with care. I’m grateful for that & would return to OakVet again.

The staff at OakVet was SO friendly and caring and communicated with us through every step of the process. We went late at night and we were in and out of OakVet within 2 hours all while having the doctor and vet techs letting us know the needs of our pet / how he was doing every 30 minutes. They set clear expectations of treatment and price and absolutely did not over charge. I hopefully never have to go back (for the sake of my cat) but if my pet has another emergency, I wouldnt look anywhere else! You guys rock!

The person that did my intake was unbelievable sweet and very attentive to what I had to say which was a Godsend since I had the worst day of my life, and my dog being sick seemed like the cherry on top of a horrendous couple of days of personal tragedy. I didn’t feel rushed or ignored which is often the case in these places. They took my boy in and were very clear in the steps of the process and were very helpful in managing expectations and answering questions. 10/10 would recommend. Thank you everyone working last night!

In spite of the fact that OakVet was very busy when we arrived last night, we were able to have our sick puppy checked out very quickly to rule out the need for immediate intervention from the vet. We left feeling much more confident that she would be ok after some recovery time. The tech who helped us was super amazing, even though it was at the end of her shift and our pup peed all over her. Thanks for being so great!

Staff and medical personnel were knowledgeable and kind. Only reason for 4 stars instead of 5 is the long wait time. Understand you may have a long wait if there are serious animal emergencies that day. Would still recommend highly, and return for further services.

Amazing clinic! Very caring and skilled staff!

Professional, hard working staff, really care about your fur babies

This was our first visit to Oak Vet Animal Specialty Hospital Jasmine and I were very pleased. The staff was overwhelmingly friendly, caring and concerned about us both. The doctor even called with an update. I like the safety zone of the gated parking lot as well because I took a nap. Jasmine is doing much better and eating more than me. Thank each of you for you great service and we will come back if Jasmine has another issue. Keep up the good work and God Bless!!!We were turn away from the Pet Clinic in Richmond and thats where we normally go. I am still confused about that.

We are incredibly happy with the kindness, quality of care, and expertise of Dr. Wignall. He performed our French Bulldogs nares and soft palate surgery and did a beautiful job. He was very attentive in providing us all the information we needed to know during the consult, and the follow up attention and care was equally thorough.Now 7 weeks after surgery, we have noticed a drastic improvement in his ability to run and play without tiring easily (which is a major relief - we didnt realize how bad it actually was till we witnessed his endurance afterward).Despite how much anxiety we had about this surgery, Dr. Wignall made us comfortable with the entire process and ultimately, we couldnt have asked for better care. Thank you Dr. Wignall and OakVet staff! (Pics are before, post-op, and now 7 weeks after)

These people are in the right profession. They care and it shows. The staff is competent in their roles, each explaining everything being done making sure I understood, they answered my questions and the receptionist took my calls and helped me when I needed a few minutes to get my funds together. If your pet is in trouble, dont hesitate to bring them here. They gave me hope when things seemed dire. Thank you.

Saved Poppy, my 7 week old pup (maltipoo), from the potentially fatal parvovirus. Forever grateful. Pros: Great staff that genuinely cares for the pets, very professional, excellent communication, patient with all questions, 24 hour facility. Cons: Costly, like everything else to do with healthcare in the US.

This review is only about their communication, because my dog didn’t actually get treated. I dropped him off no problem, a tech took him in and I waited in the car. 1 hour in with no update, I was feeling nervous and called to check. I was on hold for 15 minutes. 4 different times someone asked me if I’d been helped, and I gave the same info over and over. Finally they said my dog was resting comfortably in his “suite.” I was like, crate? Kennel? I want to know where he is. She told me he wouldn’t be able to see the vet for 4-5 hours. So, I understand they’re busy. And my dog wasn’t in immediate danger (I figured). But were they ever going to tell me? Or were they going to have me wait for 6 hours in the parking lot getting more and more freaked out? I’m sure the vets are good, but the communication seemed really disorganized. I asked for them to just bring my dog out and it’s been 20 minutes, no dog yet. I guess I’ll call again?If Berkeley Dog and Cat has space, I recommend going there! We tried this place out because they were busy, but I’ll try to avoid it again if possible.

I needed some help in the middle of the night with our older dog and Oak Vet took really good care of us. Everyone from the front office, to the vet tech to the doctor were really kind, professional and altogether a pleasure to do business with. It was a very scary time and they made the entire experience as smooth as possible. I strongly recommend Oak Vet any time of day or night! Thank you so much... our dog is doing much better :)

I wonder how theyve such good reviews when they fail to do anything

Love OakVet! They always take care of my furbaby Frankie. Great service and very caring.

I took in my cat because she has had trouble jumping (being weak), meowing a lot (because of pain), and while she was napping she was breathing so fast it made me super concern. She just did not look okay and my gut feeling was to take her to emergency right away. Thankfully the doctor was able to help her, I got more clarification on her diagnosis, and I feel calm. I finally have a answers of why my cat behavior was changing. I would recommend coming here if you find your animal is some trouble. Thank you OakVet!

We put our beloved dog, Kuro, down on 4/24/21. It was a whirlwind of emotions once we found out that Kuro had growths found that could be bleeding internally. We had to do some more in depth testing, and we’re referred to OakVet Animal Specialty Hospital. Once there, we had so many caring and patient staff help up with scheduling, explanation of procedures, and medication directions.After a day we could see that Kuro was declining rapidly. By the second night, we knew we had to bring him in to put him down to end his suffering. OakVet was so kind to us through the whole process and let us take as much time as we needed to say farewell to our friend. We really appreciate the genuine kindness and caring attitudes from everyone on staff. It made a really hard time, less hard and we felt supported. Thank you staff of OakVet for all that you do!

Unfortunately our household has had to visit more times than we’d like in the last year. It’s always been an amazing experience. The staff is so sweet and clear in each step they take especially now with covid regulations that require you to stay in the car while the nurses take your fur babies in for procedures.

My dog became severely ill after undergoing surgery with her primary vet, and I brought her here for emergency care. The staff went above and beyond to provide adequate care for her. They always maintained contact with me, and gave me any and all updates on her condition. Sadly she was too ill, and I had to make the heartbreaking decision to put her to sleep. The staff allowed me as much time to spend with her before the vet performed the procedure. They even allowed me additional time to spend with her once the procedure was concluded. This week the staff at OakVet sent me card that extended their condolences for my great loss along with her paw prints in ink. I appreciate the staff here, though I wish my girl was with me, I believe that the staff at OakVet treated her well, and went above and beyond to try help her get better.

Dont fall for fake reviews!!!!Doctors are confused about what should be done with my dog. I made two visits from mountain view and they wasted my 4 hours of driving. They held my dog half day and did nothing.I had to wait another week for appointment. Unprofessional and disorganized.

The staff outside was great however,I am a first time pet owner and my experience is this environment is a money game. I didn’t feel comfortable and felt rushed with the visit bringing my dog there I felt as if I I was being pressured to make a decision because they said the shift was changing and they were leaving and going home and what was I gonna do

Wonderful staff, thoughtful follow-up care, and open 24/7. They have provided routine medical care as well as emergency medical care to our diabetic cat, and theyve always been great.

The Vet and people are wonderful. I highly recommend them if you have an emergency. Unfortunately for me and my dog, I was the only one who thought her issue was an emergency. I had to wait in my car for 6 hours! I wasnt allowed to leave the parking lot and nobody would really explain why. My car battery died, as well as 2 others, and one of the employees jumped all of our cars, which was wonderful.Lesson learned though. Definitely a terrific place. I think if I ever want to go there again, Ill ask 1st if they think its an emergency. Terrible, horrible day. But plus side, my dog is fine now.

Very professional and caring for my cat Creamy...

This is a fantastic emergency vet. They looked after our little puppy and us so well. They have given us 24 hour phone support and we would have been lost without them.

This was our first time at OakVet and they took great care of Milo! They were attentive and very communicative with us about his status and what they had done to care for him. Great experience.

I was (unfortunately) just there. (Fortunately), they were great, and incredibly fortunately, so is my dog.

Amazing, thoughtful team of people, who took great care of my cat when she was in distress.

The service was fantastic. They were kind to me and sweet to my pet. They clearly discussed my options and were serious about following pandemic guidelines. I highly recommend OakVet Animal Hospital.

I have been to OakVet two times with my cat. Both where emergency visits and they were everything I needed and expected. The vets, the tech and the staff are all very helpful, kind and caring. They are quick too, they keep you updated with all procedures. They are transparent with all costs and give you different options for the health of your pet. They are my first choice to go to in any emergency or urgent matter. I have also been to other places around Oakland, San Leandro and Alameda. OakVet is by far THE BEST!

Living 5hrs from specialty services can be a logistical nightmare. My 12 yr old feline had been developing growths on the right side of her head along with a worsening eye problem. Our local vet suggested the need for diagnostics like a CT scan that they couldnt provide and referred me to the VCA hospitals in Sonoma County. What a nightmare they were just to get an appointment - rigid, inflexible, dishonest and ready to gouge - the worst of a big corporate-like hospital - thats VCA. Meanwhile, my kittys condition was worsening and she needed to be seen, so I went to OakVet. The staff were friendly and knowledgable. They couldnt make any promises about getting her in for more in-depth treatment so last minute but the tests that they did provide were very helpful and enough to inform me of kittys condition. Not a good prognosis but gave me relief in finally knowing. Overall, my experience was very positive.

My primary vet is an emergency vet but they were too busy so they gave me a referral for OakVet, and a few others in the area. OakVet was the first to respond, so, I went with them. From the start, they took the time to be caring and helpful, even though I knew they were busy. The vet who cared for my pet (Dr. Lee) spent more time with me on the phone explaining and answering my questions than I’ve ever had with a doctor, human or pet! From the receptionists to the vet techs to the doctors, I felt like everyone really cared for my dog, even without having a prior relationship with us. I would not hesitate to bring my dog there again (hopefully won’t need their services again, but I’d go there over my primary vet in an emergency if I had to chose). Thank you for all you do!

In a scary moment for new dog owners, OakVet could not have been kinder or more caring. Raquel made us and our dog Wally feel reassured and safe and offered us excellent advice. We are so grateful we came here. Thank you Raquel!

Long wait, couldnt go in with my baby because of Covid rules. I dont know when they will allow you to accompany your loved ones into the Oakvet Animal Hospital.The wait was so long that I left.

The only thing that would be nice is that when you drop off your pet you would be told to just leave instead of waiting inthe parking lot for 4 hours or more until you are contacted bye the Dr to give you an update on your pet, that woulda been really nice 🙁

Efficient service, friendly staff, caring vet. Very pleased with this experience compared to prior experiences at other ERs.

OakVet was amazing in caring for my 13 year old bulldog! I brought him in for an emergency operation during the week of Christmas and OakVet saved his life. The doctors were so thorough in discussing all of our options and took great care of him. I couldn’t be happier with this practice, from the doctors, to the vet techs to the administrative process. They were upfront about everything and quick to take action. Thank you for everything!

We were really impressed with everything about OakVet. The nurses and doctors were professional and friendly, and they took great care of our animal. I appreciated that they explained every aspect of the invoice before we paid, and the price seemed reasonable. Many thanks! Well be back if necessary.

I was super impressed with the care Oakvet provided to our puppy Cheese. We normally visit East Bay Veterinary clinic but had an after hours emergency and needed a hospital. We arrived at 1am with a sick pup and were admitted immediately. The technician, Allison, and our vet, Dr. Sunenshine, were both very kind and super informative. We went home with a very clear care plan, and when we called with a question the next day, they were again friendly and helpful. I would highly recommend.

I had a great experience at the OakVet Hospital. My only disappointment was that I waited in my car for 3hrs before they told me that I could go home and come back to pick up my boy. Other than that I had great service, everyone was friendly, knowledgeable and my dog is all mended up and happy again. Thank you!!

Cons: long wait timesPros: super kind staffveterinary doctors that are very thorough and clear with diagnosis/care planI woke up with my 2 year old black indoor/outdoor cat with an open abscess near the base of her tail, our regular vet referred us to OakVet. I had never been before and knew they are a fairly new hospital so i was nervous, but overall i had a very positive experience!I did wait 7 hours but the care we received was worth it! All the staff that we talked with were very caring and the big plus for me was how thorough, clear, and detailed my consultation was with the veterinary doctor.In my previous experiences, veterinary doctors are not very clear and tend to rush through appointments so it was really reassuring to have someone that answered all my questions, i didn’t feel rush, and i felt complete power over my pets care. They were super compassionate and made sure I had a clear understanding of my pets care.In a time where your pets health is at risk, its comforting to know that OakVet will care for your pet with the same level of compassion and high quality that one expects and needs!PS my bill was around $300 for antibiotics, pain killers, wound cleaning, ER visit, and sedation. Well worth it in my opinion and will be happy to go again, but hopefully not. :-)

I have had three emergencies that brought me to OakVet, the last one for a severe urinary obstruction in one of my cats, for which he had to be hospitalized for 48 hours. Every time I have been very happy with the expediency of the service (granted, if theyre busy you might have to wait for a few hours, but you still feel cared for), the bedside manner of the veterinarians and the assistants, and with the quality of care. When my cat was hospitalized, the daytime and nighttime vets kept me thoroughly updated on his progress, and after I brought him home, I called several times with questions and received quick, knowledgeable, and kind responses every time. I dont get the same kind of care from my cats regular veterinarian! I highly recommend OakVet. Just call ahead to find out what your wait time might be so youll know if you need to bring a meal and settle into to a book or Netflix.

Very nice staff and vets. They take the extra steps to answer your questions.

A great experience at a not so great time. They fixed up my little buddy pretty quick and for a reasonable price.

OakVet treated me and my cat with so much care and respect during a stressful time. The cost and wait wasnt horrible, the documentation they provide is stellar, and whoever answers all my emails is a (very fast-typing) saint! OakVet is now my go-to emergency vet for my cats.

We couldnt be happier with our experience at OakVet Animal Specialty Hospital. All of the staff and doctors were so kind, professional, experienced and helpful. Our dog has a lot of anxiety and fear at the vet, but they did such a good job working with him! Highly recommend OakVet!!

I brought my dog in because I thought she might have gotten a foxtail in her nose and everyone at OakVet was so helpful and warm. It was a false alarm with the foxtail and the vet was super helpful with reducing my anxiety and creating a good plan for my pup! I will definitely be using them in the future if I have an emergency!

I had a very positive experience! I called ahead and was told to come quickly because the wait was very short. I hurried over and waited about ten minutes before they brought my dog in. They called from inside (I waited in the car) to ask questions and discuss treatment, then again to get my approval for the estimate and to pay a deposit, then for final payment and treatment plan. I was done in less than 90 minutes. This was a Friday morning about 8 AM. They were extremely friendly and provided thoughtful treatment.

Very friendly staff. Were able to see us when every place in SF and the upper peninsula was overbooked. Hopefully dont have to go back, but definitely would consider them.

The team at OakVet took great care of our dog. Consistent communication, demonstrative caring and reasonable cost. We feel the quality of care was outstanding and appreciate the conservative treatment approach rather than a rush to surgery. I dont want another emergency that warrants a return, but if it happens, Ill go back to OakVet without hesitating. Highly recommend!

We brought our 11-1/2 yrs old Miniature Schnauzer Ashes to Dr. Williams for a heart check as her murmur had gotten significantly worse since her last check up in June. Dr. Williams was thorough, explained everything fully, went over the procedures he recommended and came up with a treatment plan that should help Ashes live a happy and comfortable life, hopefully for some years to come. I would recommend OakVet Animal Specialty Hospital for anyone who loves their pet and wants the best possible care for them. Value to me means money spent gives us something we want or need. We got that and more here.

Thay took very good care of buddy every one was very nice I wanted to thank the doctor for waving her fee that was very kind of her Im very grateful thank you so very much buddy says thank you to

Staff was friendly. We spent 2 hours waiting in the parking lot before going to another vet who could see us just 10 minutes away. I’m confident there’s a better solution than having people wait in a parking lot indefinitely.Thankfully they’re checking vitals and assessing order based on severity. They weren’t able to help us, and we spent too much time waiting for calls that never came.

At a very scary time, OakVet was incredibly supportive. My furry baby was having trouble breathing and although the diagnosis was not what I wanted to hear, the staff at OakVet did everything they could to make sure I was fully informed of what was happening every step of the way, showed incredible compassion, and made me feel comfortable with leaving my little kitty there over night. They followed up with me multiple and have been a joy to work with. Highly recommend.

Hello, I was there on Saturday and I have a question. I totally understand that emergencies come first and my cat was not an emergency. What I do not understand is why, since I was told that it was going to be a 6 hour or more wait, I had to sit in the parking lot in 85 degree heat and was not able to go home and wait for the call. Considering that it was a phone call not an in person consultation with the doctor it really does not make sense to me. I am able to talk on the phone at home as well as in my car in your parking lot. I also noticed someone brought their dog in and was able to leave it. Can someone tell me why i was supposed to sit there for 6 or more hours?Add on- I called them last night with what my regular vet said was an emergency. I called to see if I could make an appointment to bring my cat in for a blood transfusion which my regular vet said was necessary. I was told they do not make appointments for emergencies, I should just come in and it was a minimum 5 hour wait. Again I asked if I could go home to wait for the phone call. Again, I was told no I had to wait in the parking lot. Why? My phone works everywhere not just in your parking lot. It is not like I was going to actually see the doctor, it was going to be a phone call to discuss what should be done. I know I cant be the only person who finds it ridiculous to have to sit in a parking lot for 5,6,7 or more hours just to talk on a phone. I wanted to go to this vet because it is only 10 minutes away from my house but I guess I am going to have to find one who doesnt believe my time is of no value so I should just sit there for many many hours.

Visited last weekend and very disappointed. Very inefficient process, had to repeat my cats health history to 5 different employees, fill out forms both electronically and manually, sit in the parking lot for 3 hours without being allowed to leave before my cat was even examined, Dr. Lee was condescending during our phone consultation, Tim, Blake and David were the only people on the team with good customer service skills, was sent home with 5 medications that my pet doesnt even need, expensive to boot.

They were able to help my cat in an emergency promptly and the care was excellent

After a horrible accident on April 3rd I rushed my male cat to OakVet for emergency treatment for one of his rear legs. I had previously been to OakVet with a foster dog I was caring for and was very happy with the treatment that dog received. Needless to say I was freaking out due to the situation my cat had been through and fearing he was going into shock. My cat was admitted quickly and given pain meds straight away as I requested. At every point OakVet staff were prompt and informative. During our actual care as well as thinking back on that day, there is not one thing that they could have done to make me more at ease with my cats care.The staff and Veterinarians are wonderful communicators and the process is well laid out for clarity. God forbid we should have another pet accident, but if I do I know that OakVet is where we are going.Thank you OakVet staff for your work & compassion!This was my first time here after being referred there by Muttville. I was very impressed by the staff and the thoroughness of the Veterinarians in explaining what was going on with the foster dog I brought in.I will return here again for pet care.

I’m so happy I googled this place, I had nothing but a positive visit !!! My dog was injured and they took her instantly to examine her. Due to Covid we sat in the car which was totally understandable but the staff here called frequently to update us. The care they took for my dog was excellent, and I don’t regret bringing her here. I recommend 1000%

Dr. Hollenbeck was wonderful and staff and technicians were so great. Super communicative and helpful! My only issue is it is so so expensive. I understand that an emergency vet/ER trip is more pricy then a regular vet but it was just so expensive (more then double the procedure through my regular vet) I am pretty sure I could have gone to another Bay Area ER for less.

My dog had an eyes infection and was able to be seen shortly.They provide me with easy discharge paperwork and sent me a list of local affordable vet for his follow up appointment.

Great, professional team. Even when theyre insanely busy, they make time to help with your pet.

Really friendly staff that took the time to explain everything going on and give me options in the treatment. Wait time wasn’t nearly as bad as I expected. Absolutely wouldn’t hesitate to go back again if needed. Thank you for making the process as painless as possible!

These guys are a really good emergency vet. I wouldnt hesitate to use them again.

Had a great experience with OakVet. Will definitely be taking my little guy here in the future if/when he needs it. Everyone was super communicative and patient and kind, which helped me as a stressed out first time dog mom. Highly recommend!