I am back to update this because I left a review about the phone number rather than the practice(s). I just want to say that all the staff, nurses, and doctors at the different offices and hospital are wonderful: expertise in pediatrics and compassionate. The problem is with calling: hours and hours of sitting on hold to try to speak with someone.Do not send your child here. To call to schedule anything or speak with a nurse about medical advice, you must go through a series of menu items and sit on hold for times that range from 30 minutes to two hours. They do not fax back form requests to schools and daycares, even after you call—and sit on hold multiple times, in my case the most recent was 1 hour, 24 minutes, and 44 seconds—and beg them to just send back the form so your child can have her inhaler administered. My two year old ended up in the hospital because they failed to do this and daycare couldn’t administer the inhaler without the signed form. My early preschool program faxed them the request over two weeks ago and I called three times to follow up. When your child needs critical care you are unable to speak with anyone, even in an emergency. You sit on hold. We are finding a new pediatrician now because of this problem, and I’m hoping this review spares parents the stress and anxiety I’ve experienced trying to get care for my toddler. Absolutely terrible, I’ve never been so horrified by a medical practice in my life.

I’ve been coming here as a patient since I was a baby and it’s so frustrating when you’re on hold for hours on end trying to be connected to a nurse. At least there used to be a call back number but now it’s just sitting and waiting and who has time to be waiting for over an hour just to speak with a nurse. If there’s not enough staff then say that don’t transfer patients and just have them sit listening to the same message over when over again. This is supposed to be a medical office and half the time you can’t even get connected to anybody

Unacceptable.We love our doctors. We love the staff. We love the nurses. But for urgent matters, the hold time is upwards of an hour. There is an option for callback, and that is hours of a wait. I hate to leave a bad review, so Ive looked here, spoken to various staff after (finally) getting through, and emailed the advocacy email (as responded by SSMC in their answers to reviews) multiple times. Ive gotten no response.Medical needs are not being met. This is unacceptable.We love the team my kids have and we have. But the phone situation is unbelievable. And its not new. And its not short-term. And its not being dealt with.

Control your patient population or staff-up! On hold forever trying to get through to PCP on urgent matter. Only 28 people ahead of me! Don’t press the option for call-back - they NEVER call back! This happens every-time I call - this is not isolated.When there, doctors and other medical staff are rushed - it’s more like a factory than a medical facility.Used to be great - now they are all about the money and could care less about patient care.

The utter disregard for patient’s time is astounding. Every single time without fail I’m sitting in the waiting room for 45 minutes to an hour after my appointment was due to start…the attitude of the staff on the phone is horrendous. Don’t know why you would choose a profession in which patience and sympathy is critical when you don’t possess either of those traits. Good luck getting an appointment, I was told if I rescheduled I would have to wait until the end of 2022. The audacity to say you’re accepting new patients when you can’t even handle the load you have now.

Spend way too much time on hold if my call is important to them maybe they should have more helpI’ve waited to ask a question even at the office while staff talk about the weekend or just gab about what they might do tonight my time is just as important as the dr’s

South Shore Medical Center is so convenient. Office visits, Urgent Care, mammograms, x-rays, blood lab... you name it. They have it, all under one roof.

The sheer incompetence of the people that work here never ceases to absolutely astound me. Every employee you speak to complains about the new phone system that none of them know how to work even though theyve had it for over a year. If you use an operator to connect your call, you can guarantee they are connecting you to the wrong department, which you wont discover until finally someone answers after youve been waiting for 30 minutes to an hour. The specialty departments all answer the phones for one another, so you often cant do anything other than leave a message with a nurse in a totally different department and hope it eventually makes it to the right person.A few months ago, I dropped off paid leave paperwork for my primary care physician to fill out for the state. After 3 weeks of waiting, they finally submitted it - with the wrong dates. After correcting it, I had them send it to me so I could re-submit the paperwork myself. They only sent me 6 of the 7 pages, so I had to drive all the way down to the office to pick up the paperwork after being unable to get through to the secretaries on the phone for over an hour.Just last month, I had to have leave paperwork submitted again. It only took them two weeks this time, and they left me a voicemail indicating they had faxed it directly to the state. An additional 3 weeks go by, and the state informs me they never received it. I reached out to SSMC to have them send it to me so I can submit it, because they are apparently incapable of doing so. The PDF they emailed me is blank on 2 of the 7 pages, so guess who has to drive back to the office again....Edit one month later on 10/5/21:I had left a message with my physician on Wednesday 9/29 as I was having issues with my anxiety and getting sick every morning. Even though I have called back 3 times since then, I still have yet to hear back. Today, the nurse I spoke with let slip that my physician actually had responded and had an opening for me on Monday, but the nurses never called me to relay the message so I missed the opportunity. Every single person in the Norwell facility is completely incompetent at their job.

Awful experience here, my doctor was the least sympathetic doctor I’ve ever met in my whole life and they are terrible at refilling/ managing prescriptions. I was told I had to “schedule” an appointment with them to get a refill for my SSRI. Not even go in before they could refill, I just needed to schedule. Doesn’t make sense to me. Actually gave me an ultimatum to get my depression and anxiety medication. I explained my situation, I have dental issues causing me pain and my mother just died. I explained that as “doctors” they should know the dangers of abruptly stopping medication. They’ve left me without my meds numerous times. I’d put in for a refill and never hear back. I was also told my doctor had left, only after me reaching out to them. Now she seems to be back? Makes no sense. Place is a mess. They don’t seem to care about the well-being of their patients.Edit: per their response to my review, I did reach out to the Office of Experience and Engagement a week ago via email and haven’t gotten a single response back. Don’t act like your working to resolve issues when you’re not.

Went to the Norwell location, where I am a patient, for urgent care. I was told they are not taking walk-ins. I was given an appointment for 2-1/2 hours later. What poor response. If you are well enough to make an appointment, how urgent is it.? I just hope i dont have to vomitit in their parking lot.

I actually like the people that work there but I think there is something wrong with management.I was kept on hold for forty two minutes before I hung up.or COVID has claimed another victory.

This place is terrible! Only go if you have a headache and are fine with getting aspirin for a solution.No call backs or warnings if you have a result that should be addressed. Save yourself and go somewhere else.

Switching providers based on how difficult they make it to access care.

First thing on their endless answering machine is always “accepting new patients” yet you have to wait four days for an urgent care appointment because they can’t handle the patients they have. Comical and pathetic at the same time

My Dr. Is great but when it comes to having them call in a prescription geezzz come on they cant get anything right. 6 times they screwed up my prescription. Oh its not like I need it . Come on will ya

I am a patient of SSMC and transferred from another practice in the area. I am happy that finally I found a practice that is simply the best and responds back faster. I find the doctors , the nurses , and all staff to be knowledgeable, courteous , empathetic and there to help. I must also commend the management for running the operations in a flawless manner.What I like the most is how SSMC is using modern technology and staff is also well versed with it. The option to contact and connect with your doctors are amazing , I do not have to be on phone for 20 minutes and I can simply book appointment using my chart, I can check in using the MyChart app and even pay my bills from there. It also reminds me of my appointments. It is simply the best.I am impressed !!! Please keep on doing the good Job you are doing in serving the community.My best wishes !

I really like this place, is very clean, personal is very friendly and professional.

This facility has always been a headache. I’ve gone back and forth and never have I once met my primary care doctor. I go in and see different doctors any time I’m seen. Wait times are horrible, nurses and staff have been rude, just overall the worst experience. SSMC has grown too big and they’ve done a horrible job managing. Won’t be my primary anymore.

Good afternoon, I have just returned from a upsetting visit at the lab in Norwell. I made an appointment for labs for today 2/4/21 at 12:10. I left my office in Hull and arrived at SSMC around noon. I was screened and told to check in at the Front Desk. I did and headed over to the lab to wait. Everyone who came in before me and after had been seen and I was still sitting there. I was just about to ask it I had been forgotten, when a woman at the lab desk asked me if I was waiting or needed something. I told her I had checked in at the Front Desk. She then found my lab orders at a printer. I was then taken at 12:20. Luckily, Jill was the phlebotomist and the experience was pleasant. This is the second time I have been forgotten about. If I am supposed to check in to both places, put up a sign! I used my lunch and 2 breaks to make this appointment and still was late coming back to work. Why even make appointments!! I have been a patient of Dr. Murphy for probably as long as she has been at SSMC and really dont want to leave her because of a problem with the lab. I look forward to hearing from you.I had to return the next day for more labs. I was screened and told I did not need to check in at the front desk, just go to the lab. Departments need to communicate with each other!I sent 2 messages on Facebook but never received a response.

I was very disappointed about the way my mother in law was treated today. I took her in for an appointment because she has not been feeling well. My mother in a law is 83 and blind and has a list of other medical problems. The greeter doing the screenings this morning looked at my mother in law and pointed at a board and asked her if she had any of these symptoms. My mother in law had a look of shock on her face. She is standing there with a cane made for blind people and they want her to read a sign to see if she has these symptoms? I stepped around my mother in law and said to the woman she is blind. She said to me “that’s why I said it to the both of you” with a stern tone and a dirty look. It was so rude. Since when is this the way you talk to your elderly patients? I was disgusted with the greeter. She should not be in this position if she has no compassion for the elderly. Replace your greeter. This was not the first unfriendly welcome into your facility by this greeter.

Love this medical center.Drs...nurses & staff are awesome.I call this my one stop shop...blood work. Xrays. Scans. Ultrasound.

I am 100% satisfied with, and feel satisfied every time I go to South Shore medical for any reason, and have done so for years. I Love my Internal Medical Person Susan Swords, she is the best in every way, treating me will all my needs and makes sure when I leave her office I feel no concerns, and know she has done her best to make me feel this way. She makes sure that I get help where ever I need it if its not in her area of expert help so send me to where I need to go, and it is usually at South Shore medical with their team of Doctors in most areas. I wouldnt change going here for any reason.

S.S.Med. Center is the best.My primary care Dr.Ben Ryan saw a slight rise in my PSA and refered me to urologist and sure enough I had cancer.In recovery mode now,Thankyou Dr.Ryan,Bob

When my son was born he had some issues. Nothing serious but we had to keep doing weight checks and get his juandice under control. We just took a random appointment with whoever we could get one with. We were paired with Dr Benjamin Ryan. He is in family medicine and he treated us so well. The short of it is, my while family ended up switching to him, and we were so luck to find him. He really cares and takes the time YOU need and never tries to rush you out. Things can happen through the day but he also makes it a point to be on time with his patients. The same goes for Cecil Hodges an NP that works in family medicine as well.

Just OK. I wish there were more convenient alternatives for family medicine in the area-Pediatrics are EXCELLENT; weve not had any issues with this department. For my wife and, we plan to investigate other facilities, and for some specialists, have already switched.-Prescription refills take a long time for even the most basic scripts taken regularly.-If they have to call you for a follow up on anything at all, they leave a vague message on your voicemail. Even if you ask them to leave the specifics because youre a busy professional who cant sit by the phone and just want to have the information as simply as possible, they will not do so. You have to call back, wait on hold, and talk to someone.-They have dropped the ball on follow up items that were very important to our family. In one particular case it was a major mistake which was clearly their fault, and they would not adjust the charges.- Doctors are hit or miss, and some misses are significant.-Weve found surprises in our medical records that were never discussed with us.-I feel SSMC grew too big and cant give the level of care we need, outside of pediatrics.

I could not be more satisfied with my 6 year long experience with Dr. Shturman. She found the correct medicine for me and diagnosed my sleep disorder spot on.I look forward to many more years as her patient.

My pulmonologist is Dr. Karen Sloan. For four plus years I had been ill due to an inhalation exposure and had been too many doctors in an effort to find out why I was so ill. None could determine a diagnosis. Some even questioned if my illness was in my mind. I saw Dr. Sloan when she started practicing at SSM. She asked if I had ever been tested for the illness that I was ultimately diagnosed with. Dr. Sloan sent me to the only hospital that diagnosed and treated this disease. The test indicated 92% collapse of trachea and airways upon exhalation. In conclusion I finally had a diagnosis. My wife and I were so elated. Dr. Sloan has been a blessing. She is very professional and kind. Five Stars for a gifted physician.

I had to reschedule an appointment and the earliest appointment is 10 weeks out. They had to reschedule an appointment with my primary doctor and that was 5 weeks after the scheduled appointment.Are they short doctors but accepting new patients?

My Primary Care physician, Dr Susan Swords, is a caring doctor who has much patience and actually listens to the patient. She has made excellent decisions about my health problems and recommended excellent specialists when needed. Her supporting staff exhibits the same caring attitude.

My PCP is Dr. Allison Ledoux and Ive been seeing her for a little over 2 years, when I moved to the South Shore. She is very compassionate, has attention to detail, does not make you feel rushed, and overall great bedside manner. I am so happy I found her as my PCP and I highly recommend.

I have been going to SSMC for about five years now, and I can say with certainty that they are a good group of caring people most of whom are very knowledgeable and insightful. They are not a hospital, so if you suspect that you have something very wrong that needs immediate attention, like surgery you should go to South Shore Hospital instead. I had acute pain in my chest from an inflamed gall bladder, and although I was given an anti-inflammatory to reduce the pain, only a hospital can administer something stronger. The folks at SSMC are very good and provide excellent service for what their purpose is, to treat non-acute medical care.

Usually things are amazing, but Im bordering a 2 hour wait in tremendous pain. The wait is never usually this long, but I was was in as a walk in. This means everyone, who had appointments gets seen first and I get seen last. The one thing I can say is youll never find more compassionate caregivers when you are seen.

Ive been a patient since 1985. I have gone there myself, had children via their OBGYN dept and gone through cervical cancer treatment while a patient. My daughter got ill. We lived an hour away. Pediatrician stayed till 9:30, let us in, treated my daughter and let us out after hours. How many doctors do that? None!

As if this place couldnt get any worse. Now, they dont take appointments for urgent care. You have to just go in and wait. They say that this decision was based on a survey, but I assume that the survey was given to the staff, not the patients.So now, instead of being able to get an appointment to efficiently address something minor, you have to just go in and wait for a couple of hours out of your day. This is the opposite of quality healthcare - its a process that benefits the staff to the detriment of the patients.

I am very happy with Dr. Mitterando and his staff they give me top notch care when I have problems and are very careing people.

Every time I call I sit on hold for at least 30 minutes and when I do get ahold of anyone I get an attitude.

This place is TERRIBLE especially Dr. Nuciforo and her nurse practitioner Jennifer Burke. STAY AWAY FROM THEM. They completely disregard test results that are off, and Dr. Nuciforo doesn’t believe in anxiety. They won’t prescribe medications that are absolutely needed. They are the most dangerous “medical professionals”. This medical facility is also very dangerous to your health. They truly have no regard for your health and they are only in it for the money. It’s a terribly run place, the doctors rush you, and the wait times for calls average about 40 minutes on a good day. Everyone is rude, and they will disregard every symptom you have and play it off like it’s nothing. No one cares about your health. If you want doctors who only care about money then go here. It’s the worst doctors office ever. Stay far far away from them.

Ive been bringing my children to Dr. Chris Cox since my fourteen year old was a baby. Several years ago I moved about an hour away from the facility and have yet to be able to bring myself to switch to a practice closer to our home. The doctors and staff are so kind and accommodating.

Same prescription for 10 +years.... still takes too long in my opinion to get a doctor to sign it and send to pharmacy. Drs I’ve had are great so far but what the hell....

Dr. Christopher Cox is my kids doctor since my son was first born hes now 12. He sees my 2 daughter also hes goes above and beyond and is an amazing doctor. My kids live him. But even when I have an emergency visit and we dont get Dr. Cox we have ended up with some great doctors. Everyone is amazing we ♡ ssmc

I am not very impressed with this facility. Not, the Doctor, as I dont believe it is her fault but the facility itself and how they operate.I have a specialist Dr there and this is the 2nd time I have had a flare up with my condition, it is also the 2nd time that when I called to see her I was unable to get an appointment. For one reason or another she was not there when I called and both times they referred me to their Urgent Care dept. The 1st time I did go to the Urgent Care and was seen by a Dr who had very little understanding of my symptoms and how to treat them. I was given minimal medication for my condition, I pointed this out to the Dr but she was unmoved. The following week I tried once again to see my regular specialist and once again she was unavailable so I saw yet another Urgent Care Dr at this site who put me back on Prednisone again and also one other anti biotic.The beginning of this month(Feb 20) I had another flare up with my condition and yet again I was unable to see my Dr. This time I went to my primary care and he did what he could do and, I might add, which is probably what she wouldve prescribed also. I am still having problems and I called again today Feb 20th and yes... still unable to make contact or make an appointment. If they have a cancellation on Monday the 24th and I can be there at an hours notice I will get to see my Dr. They only have one specialist Doctor for this disease on their books. There is no back up and I have been told that.Obviously I am researching someone else as this is completely unacceptable for specialist treatment. Once again this is a criticism of how they run their facility and not a criticism of the Doctor whom I trust and who has taken good care of me whenever I have been able to see her

How about you guys hold your drs. Accountable to be at work on time i have sat in your waiting rooms for hours because the doctor making six figures cant get out of bed and get to work on time. Kingston one is better

Have been served here for 45 years. Superb. Dr. Sarah Murphy is the best--have been with her for over 20 years.

If you need a procedure done, Dr. Young does excellent work.

Great place to go, love the physicians and nurses here.The phone line is terrible, and the hold musak is loud and constantly interrupted with a voice telling you to hold on. Please turn down the musak and stop the interruptions. Every time the the musak stops I get my hopes up that Im about to talk to a human, but no its the same apology every 30 seconds.

Whole family goes here. New Norwell office is beautiful. Everyone is so sweet and helpful. Only con is I am always on hold when calling due to “high call volume”

Amazing team of health care professionals here. I have going to South Medical Center for years.

Everything is so organized and pristine. The staff and doctors are amazing. South Shore medical center has been a gift to us!

NO FOLLOW HANG UP AWFUL PLACE

This facility is overall clean and some of the professionals are just okay. Yes thats right I said JUST OKAY.The receptionist and nurses are extremely rude and unprofessional.They act like they dont care for ur well well being. I dont recommend that anyone asks them any questions because all u do is get I adont know. Response

Dr. David A. Halle is an exceptional person and Doctor. I have contracted a disease that is not easy to manage. He talks with me to include me in the decision process. In todays modern medical world everybody is expecting an answer in 15 minutes. Dr. Halle takes time and cares for his patients to help me understand what is going on. The. Lab team is exceptional, after an issue I had got it fixed right away and blood results in 48 hours.

The staff and doctors are wonderful. Full service facility.

Great medical practice from pediatrics to specialists. Wouldnt trust my family to go anywhere else.

Our whole family has been SSMC patients for over 45 years. They just get better and better over time, especially since opening the new Norwell building. They are totally professional, thorough, and a pleasure to deal with. In Norwell, I rarely have to wait more than 3-5 minutes, which is miraculous. Urgent care and communication through MyChart are excellent. Linkage of medical records with SSH is very helpful.

The doctors are drug peddlers and don’t listen to their patients concerns. And when I made an appointment for a cardiac check due to a family history, I was threatened to not be seen because I was due for a physical. I was berated by them then referred to get a procedure done at the hospital which I never received the results for. Find another healthcare facility that actually listens and care for their patients because South Shore Med are far more concerned about how much money they can make first, not patient care.

Been going here since I was a kid and now I bring my kids too. Great drs

Wouldnt even give it a star, if not needed to publish. Healthcare factory. Horrible operation - one phone number for the entire place. Can never speak to a real person - transferred over and over again after selecting from multiple menus. Finally get a real person and 9 times out of 10 the information provided is incorrect.

I am 44 and have been a patient here scince I was a baby. I would not go anywhere else

Very professional in urgent care

Dr Sarah is great but run around is horrible. Information is late or nonexistent. Seems like nobodys on the same page. Hopefully it will go back to normal soon .

I rarely write reviews. In this sistuation I felt obligated to. They would not prescribe my 2 year old anti-biotics for a tick bite because it was against protocol. They misled you by stating lyme wont show up on a test for two weeks the true is you have to wait to weeks because the test cant detect lyme in its earliest stage. One doesnt get bit by a tick and then mysteriuosly get lyme two weeks later. New England is the epicenter of lyme disease too. Its crystal clear on the CDCs website the sooner a person is given antibiotic the higher the success rate becomes. brain eating virus or low risk antibiotic. They opt to role the dice. Horiffying!

Amazing care, wouldnt give them up for anything

Medical Care is great- phone service is horrible. Needed urgent care- was a on hold for over 20 min. I hung up and they recalled my number 7 minutes later. Finally got us come right over and into see caregiver. Next time Ill just show up instead of calling.

Theyre really good I love that they are open on weekends specially since I have a child and we both can go to one building

Had great help from my PCP and staff Dr. Sarah OConnell.

Let me tell you. The Doctor I WAS seeing is great. However I was scheduled for a colonoscopy by the staff at the G.I center here only to have the location switched . When.caling to.find out where I had told the girl Kerry I had eaten in the morningShe cancels my appointment. I had called the place where the surgery was amd they said it was fine to go ahead with the flush...not good enough for Kerry...the hair on the back of her neck stood up when.I did that.Never again....if they only would answer their phones when you call maybe I could have talked to my primary care Dr and straightened this out but good luck with that.I do not trust a person like Kerry, who could have made a simple call to see if what I did was ok and go on as scheduled. I cannot trust that a person like her will be any good regarding anything with my health, and seeing how she is the one who makes all the decisions there then see you later So Shore Medical.This practice obviously does not care about their patients needs. Did I tell you they have a 100 fee for cancellations?

The Adult PCPs are terrible. They refuse to give you antibiotics on a first visit. It is almost like you are a child and you have to prove you are sick. Why be tortured by being sick and having to go back for several visits before antibiotics are given. It is so ridiculous. I know my body and if the Dr can see in my chart, I am rarely on antibiotics if I come in and feel I need them, I have a fever etc.. then imo they should prescribe them. You are better off going to Carewell Urgent where you are seen more quickly, given meds and you are on your way feeling better in a day or 2. I switched, preferring a PCP who was less intersted in the I know best Dr attitude. And is more into allowing me to be part of my healthcare and really listen and care and understand. It is 2017 lets make some modern changes

Awesome Drs. And great care

We have Dr. Polcari and Dr. Ryan for our family. They are both amazing!

Waiting for cat scan no sign in sheet lady at registration called people out of turn and no explanation very rude

My PCP Dr. Corkin is wonderful as is his nursing staff. The lab and the Coumadin clinic always keep me in check.

12 minutes late and Dr. Jabvar made me reschedule.

All my medical needs in one facility.

Im happy some people have had great reviews, but without over explaining and sounding like a whiner, honestly im stuck wondering if its some type of a personal matrix Im trapped in repeating leaving ssmc in pain and tears over and over... Confusion I cant keep saying I give up, its gotta be me I guess, its gotta be my fault I always leave ssmc scratching my head wondering how I can function normally, get questions answered clearly outside of ssmc but, inside I feel like Id be better off understanding whats going on with me if I just rammed my head into a brick wall and start asking the water bubbler for help instead of the staff.

This companys only concern is the bottom line not for patient care .

Not Bad good staff very clean

Very good caring medical providers

Worst customer service. They never care for the patients

I always get a follow-up phonecall after being seen for urgent care. SSMC really cares about their patients!

You could die of old age waiting to get someone on the phone.

Fairly quick and friendly staff

Waited over 45 minutes for a scheduled appointment. The staff couldnt have cared less. My family and I have been patients here for over 24 years. This is disgraceful.

Excellent

Ignorant trash

Great please

Great Docs, Nurses and staff.