Rude staffDon’t go hereSave your money

Doctor was incredibly knowledgeable and empathetic. Definitely worth my time to go. I really felt valued as a patient and the doctor took the time to answer every question I had. The entire staff was very polite. 10/10 would go again.

I was there two times and I always receive a professional gentle and very satisfactory service the people there are treat you like a family and I’m not a bot im real people This is a real place with a real commitment with Vegas people. That’s why I recommended widely .

The facility is very clean and organized. The staff members are nice and willing to answer any questions the patient may have. They attend to the patient(s) very quickly and the consultantion is straight to the point.

If I could Ive given this place no stars. I actually found this place through my insurances website and saw this doctor had a good review score via Google. So I found it necessary to post a review of my experience today...My insurance changed, so I had to select a new PCP. After calling several offices, only DiPalmas office said they could schedule an appointment for me within a days notice. I made the appointment.I came into the office 20 minutes prior to my appointment time, because I knew I would have to fill out new patient paperwork. It is 10:40am, the waiting room was filled with more than 16 people already. Yes, I counted.I signed in. I wasnt given the new patient paperwork until AFTER my appointment time. I brought my paperwork to the desk, they told me to have a seat. After several minutes I was asked for insurance card and co-pay. Why wasnt this done when I brought my paperwork up? Highly disorganized.Then I waited. And waited. And waited. I have now waited over an hour and 20 minutes, even after showing up early... I go to the window and asked for a refund. The clerk says to me Yeah, well theres always a long wait with Dr. DiPalma.I said, Well thats the whole point of making an appointment... to avoid long wait times. I shouldnt be waiting this long when I have an appointment.I got my refund and left. Awful. Disorganized. Certainly the last thing you want to deal with when you are feeling ill. I found out as I was leaving that the office usually double books patients at the same time. So it creates a backlog. Save your time, dont go here. Im irritated I wasted my morning when I couldve gone to Urgent Care instead.

I went in because of one specific thing and a few other things, they took soooo long to attend us. we got there at 12 pm and didnt leave until a little after 4 pm. I knew they were going to draw blood so I didnt eat until then. The lady at the front desk was terrible, you could be standing there in front of her trying to ask a question and she will ignore you. But I still decided to give them a second chance and made an appoint for the following week, however, I had to cancel my appointment because i wouldnt be able to make it so called and tried to reschedule and she put me on hold for like 10 minutes and then someone else picked up so i explained my situation and she said just come in from 8-5. Wow. I couldnt believe the customer service from the ladies at the front.

Staff was very friendly and was assisted quickly. The doctor that I attended me was very informative and helpful, could not have asked for a better experience!

We have waited an hour and a half for a scheduled appointment and theres 3 patients ahead. Dont waste your time or money.

I went to see the DOCTOR (DEPALMA EXELENT DOCTOR ) he referring me to an especialist . The personal keep the paperwork for over 2 months. At the next visit the doctor told about it to the personal, and give me a follow up for 2 weeks. I stop with the woman make the appointment to do it. Actually I called to confirm my appointment and put me on wait 3 times 3 different people for long periods total about 50 minutes, at the end told me I dont have appointment. I had to make appropriate for today at 10:00 , was 11:40 and nothing. I went to the window to talk with the person and ask for my references to the other doctor and I complaining with a guy and a woman came a told me if I dont like the service I can go to others place. The guy told me the woman is the owners daughter.

Went for a follow up, with my appoinment beig at 11am, charge me co pay right away and made me wait 1 hour to check my vitals, just so the doctor can come in give me a prescription, and tell me that i Can be on my way. She didnt asked what was bothering me or way i had come in, she was just trying to get out. After that a pseudo nurse came in and wanted me to sign an order for an EKG, wich is absurd, i went in for a labs follow up!!they are just a joke with out Doctor Di Palma.Never go here!!!

This place sucks! You make an appointment and they still make you wait over 3 hours and I was just here for results! The staff just walks back and forth behind the counter the whole time acting like they are doing something and one of the girls was just standing there ! Do not go here !

I dont understand why they lied about waiting time.!!! If they say 4 patients in front of you, they mean 10 patients in front of you.. so be prepared to wait longer time with no friendly staff....Waste of time and waste of money.!!! You will not leave that place happy..!!!

WORST CUSTOMER SERVICE EVER. I CALL TO GET A APPOINTMENT AND SHE SAYS JUST COME IN FRM 8 TO 5 ? Ohkay!!!! And hangs up BAD SERVICE !

Made an appointment for 9:30. They took me back an hour later to take vitals stuck me back in the waiting room until a room was open and hour later. The staff are unprofessional and rude.

My mom wanted to come see this clinic and it is horrible they have no ac or if they do they dont turn it on it takes 3 hours to see the doctors I thought it was because she was a new patient but its horribleThen we ask the nurse why it takes so long her lame excuse their are no rooms available lolIf you have time to be at the doctors 3 hours please joins us lol

They say they open at 8 but dont.

Excellent service🚑👍

I went to take the covid test and I paid $ 150 and they marked me saying that it was negative and the days went by for them to talk to me saying that it was positive and now they deny that they marked me saying that it was negative to sue them is what I should do 😤😡😡

I recommend it, good attention and very friendly staff

Very bad service waste of time and moneyThey should sueGo to a hospital insteadThe good reviews themselves grab them because the truth is very bad clinic

They scare you to give you your results so that in the end you pay for nothing

Do not say something that is not true. Santa fe Medical center. To me. I treat myself. With respect. And I had very good attention .. I recommend. Just as they recommended me. To me. 5 stars. Very excellent clinic

I call to ask something or to make an appointment and the gravadora always answers leave your message and the doctors are never answered they are good I have no complaints but the staff is very bad

Trash. The pap smear is not free. My mom is over 40 and after being scheduled they tell her that it cant be done. Lies. I will sue them for false ads.

Hello this is Miguel The New Clinical Manager at Santa Fe Medical Center, I am writing this to let everyone know the clinic is underNew Management and to offer the best customer service and care for our patients we value & care for our patients we are open from8 am to 8 pm Monday - Friday & Saturdays from 8 am to 3 pm.I welcome you to call me at the office or email me to know about your visit with us. We are a Walk in clinic we do see patients with no appointments needed same day services.For our patients and new patients I want to welcome you from me. My Name Miguel Covarrubias.The Clinic is under New Management. I want to offer you our new services and medical packages. The reason why I am writing this message is to offer the best customer service, please. At Santa Fe Medical Center.

Today I went to that clinic and they only robbed me

I liked all the medical treatment given to me in My Medical VisitThe new staff have new management and very good prices compared to before I liked the new changes I saw as I walk in and I liked that they could attend me that same day without appointment thank you very much.

This clinic is the worst Of all Nevada clinics I will never tell anyone about them Bad service is the worstMy experience with the staff has been the worst, just to get results they lock you up 2 hours please look for another clinicPlease dont waste your time going to this clinic it is the worst clinic in Vegas i will not recommended any one to go there.

Everyone who gives 5 stars is the same staff, not real patients. Those of us who spend 3 to 4 hours waiting for those if they are very poor service give them 0 stars.

Sante fe medical center. Please stop telling so many lies about Dr. Miguel Angel Vargas Lagunas. The doctor is at this address: 2465 Reynolds Ave North Las Vegas NV 89030

What a bad service to customer service!They need kinder people please!

I had the worst experience of my life in that clinic to leave more relieved I left sicker that within a few hours of leaving they had to take me to the smiling hospital as an emergency, that excellent hospital that made me feel 100% relieved when in the clinic. Santa Fe all they did was hurt me

Bad service does not ballan to this clinic look for something better the doctors these do not know or where they are standing are a ball of inept

The receptionist is rude, she didnt want to do her job, she was in a bad mood.He didnt want to look for a pharmacy that I told him near my house, (for the prescription) he told me that I had to look for the address of the pharmacy.It was hard to find a pharmacy near my house on your computer!Do not make courage, go to another place!

It smells badly in the waiting room and it takes 3 hours to assist you .... pity place

You have to give at least one star to be able to leave an opinion if not even that gave it, the customer service is bad they do not answer the phone when you want to make an appointment you leave a message in the voicemail and they never return your call.

Horrible, horrible, I do not recommend it at all

The best service and in Spanish

More than 4 hours of waiting apart they leave you in the room 2 hours all the clients complained about the wait

It is very good clinic

Excellent treatment and very well satisfied

I do not recommend this place ...