AWFUL EXPERIENCE, COMPLETELY DISORGANIZED ...As a new patient who was recommended to NYU Langone Internal Medicine Associates, I was given an appointment, with a scheduler, for Dr. Megan E. Collins. There was absolutely no indication that the physician was not taking new patients (not on their slick website nor by the scheduler). They took all my personal insurance information and they gave me an appointment. They even set me up with a new patient portal to prepare for the upcoming appointment! I come to learn, 3 days before my appointment, after arranging a day off from work, that the doctor doesnt see new patients, nor does she see patients on the day I was given the appointment. The doctors staff member, insisting She wont see you, not now or ever. In these days of COVID, when its a sacrifice to get to a doctor in person, NYU Langone Internal Medicine should be a little more buttoned up and accommodating. Please do not waste peoples time, nor take sensitive information, if you cant deliver. Get your act together!