UPDATE: We were advised today that an aide has been assigned and should be visiting next week. Our nurse visited today and provided us with answers to our more difficult questions. Stay tuned for further positive updates. As an aside, the email response received from the company implies that the hospice agency under the patients care is permanently closed. I submit the attached as evidence that our family member is under their care and I wish to state that I am not aware of the name of the agency who may have been separately contracted with the company.ORIGINAL POST: Residence location (Far Rockaway,NY) and employee supply seem to be the two factors interfering with the support promised to my family. It has been over a week since my mother was last visited by a nurse and to date no aide has been assigned to assist my father with her care. I called on Tues and left a message for a status report and I am still waiting for a call back from the nurse or the company representative. As an out of state hospice volunteer myself, I am VERY disappointed with the level of support provided to my family thus far. Choose wisely before selecting a company to care for your loved one.

I had great experience with VNS but honestly you should really rethink your partnership with mercy home care medical supplies. If someone acted like this to your family in this kind of situation you would never go for that service. Choose company that knows how to properly speak to people and I am sure customers are going to be very happy they chose you. They are ruining your reputation as well as their

My 95 year old mom died at the VNSNY Haven Hospice in May 2017. Had it not been for the hospice team - each and every one of them - her death would have been unbearable for both her and me. The VNSNY team were extraordinary. They attended to me and my family as actively as attending to my mom. From the moment of our arrival to the hours after her death, we were surrounded by the most tender, loving, caring, skilled, and experts hands in the end of life care. We were handled delicately and respectfully and compassionately. They maintain a quiet and tranquil environment. They help with confronting, understanding, handling and accepting death. They teach you ways to approach death. They prepare you for letting go and honoring your loved ones final days. I went in feeling exhausted by the time we arrived at Haven Hospice - and although I was still exhausted at the following late nights, overnights, long vigils, I was at peace with her dying.The VNSNY are a 5-star best-in-the field hospice provider.

Horrible Service... I cant be found in the system. Ive had way to many Visiting Nurses in less then a year!! Thry dont return phone calls. They are very inconsistent, unprofessional, and inconsiderate.. This was a terrible experience..

An amazing staff and facility. Thank you so much for making my fathers last days so comfortable and pain freeJeff Mendez

When we were first told that our father had a few days to live, we were in complete state of shock. Though he had 2 previous battles with Lymphoma, we thought he was going to bounce back like he did the first two times. Our father was being treated at Sloan Kettering when the doctors told us that theres nothing else they can do and that we should be looking into finding a Hospice facility. So we did and found VSN of NY Hospice and Palliative Care inside Bellevue Hospital (not part of Bellevue Hospital). We read dozens of reviews that were all negative but realized that those review were in regards to VNS Home Care, so after speaking with the social worker and a nurse who had worked at VNS at Sloan Kettering, we chose VNS of NY in Bellevue Hospital. And By far, it was the best decision wed made. Our Dad didnt last 24 hours at this facility but while there the Staff was amazing. Very professional, caring and informative (specially the night staff). The social worker was extremely knowledgeable and super caring. Everyone we came in contact with was so caring, helpful and concerned. Thank you to all of you who made Father’s passing easier to bear.

Our Nurse gets a 10..Our Social Worker had No Answers for Us.The Hospital (Elmhurst ) Was The Worst..We are So Sad.