This is probably the nicest clinic Ive ever been to. Ive been coming here for a bit over a year and a half and have only had pleasant experiences with the doctors and staff. Most of the time my requests and questions are met promptly and respectfully and the wait time and etiquette is more than reasonable. The endo check ups are pretty much a complete physical and Ive gotten more resources here than my actual pcp. I was given a psychiatrist the day i asked for one and I have had pretty much every issue from breathing trouble to hernias looked at. I feel very safe here.

This place is unprofessional from the snooty front desk to useless back and forth visits with no results. Patients share horror stories about doctors who insist they meet with nurse for results when patients need to meet with their doctors to discuss their bloodwork results creating a never ending back and forth un needed visits from patients and when concerns are expressed no one seems to have answers or resolutions, to rude phlebotomists who purposely bruise/hurt them when taking blood work, to unprofessional physiatrists who insist patients start medications that have nothing to do with what they need, to bloodwork always getting mixed up or not properly taken thus requiring patients to revisit and get pricked/bruised with several un needed visits, to their vindictive pharmacy employees who will send out medications opened and patients receive them all mixed in their bag, to their call center who rarely answer and only to “take messages” but never receive a call back. Bring your concerns to office manager or patient advocate etc is like talking to the wall with no resolution and better have the correct job title because they’re all different and only they know the correct terms. Also their favorite suggestion is to use MyChart which is useless as patients are unable to submit messages to their providers and providers confess they don’t read them as “they have too many clients”.GO ELSEWHERE BECAUSE THIS PLACE IS TERRIBLE.There’s always something with this unprofessional clinic

Tried calling twice to reach someone but I only reached one person. They said I needed to be an ongoing patient. No problem I thought. I asked more about it and he said I had to apply for it. Was actually given the same number of the hospital. Please work on communication

My experience with social worker at Laura Stein.woke up this morning to a missed call. I called the number back. The phone rang then the voice-mail picked up. The lady on the voice-mail name was Laura Stein a caseworker. I left a message saying my name and number. She called back 3mins later. I answered my phone and said goodmorning. She asked did I get her voice-mail. I told her no, I just called the her number back because it was a missed call. She replied well I am not going to repeat myself. You need to listen to your voice-mai. I asked her who is she and who gave her my number. She replied you need to check your voice-mail. Im saying all that over again. I told her I have over 50 unheard text messages. She replied Nico said you need a letter for your surgery. Im a social worker at CTMS. Imnot repeatingthe message. Check your voice-mail. To me I thought that was really rude. Why did she call back with such a rude attitude? Why call back if she knew she didnt want to to tell me what she called for? I told her she shouldnt be a social worker or work with the public if she is going to be rude to people. Never Im my life have I had some call me and tell me that werent going to tell me what they called for just listen to the voice-mail. I find it to very unprofessional. I told my Dr. Office about her. I

Attempting to navigate this place is a complete mess; do not waste your time. Calling the number leads to a call center, and the people who answer do not seem to know or care how to guide potential new patients.After calling multiple times over the course of a month, the few times I was connected to a real person (as opposed to the robot simply hanging up), I was led in circles. Not once did I ever get a chance to speak to an actual medical professional, and at one point I was stuck talking to a call center worker about intimate medical details, in an attempt to direct my call in the proper direction. Thankfully they were the one person to answer with an actual interest in helping me, but they sounded just as frustrated as me with the whole process.The two times I was able to make what appeared to be progress, I was told to wait 1-2 days for a call back, simply to speak to someone about making an appointment! Both times the call back was in fact a single voicemail a week later, in which I was told my insurance is not accepted.I have found numerous doctors and specialists with the CTMS through the Mt. Sinai website that accept my insurance, so I am baffled why those two belated 10 second voicemails are the only response I apparently have earned. On top of that, people at the call center have directly contradicted the voicemails, saying that they clearly *do* accept my insurance.Of course all of this is irrelevent, because I cannot seem to reach anyone to discuss the situation in the first place. 😂While I cant speak to quality of any actual services, if simply attempting to make an appointment is such a nightmare, the rest of the experience cant be much different. Save yourself the same frustration, and find somewhere else.(Update: I made a single call to one of the Pride Centers with NYC Health + Hospitals, and immediately got an appointment with a doctor for a week later.)

THE WORSE PLACE EVVVVER DONT GO DEFINITELY IF YOU STARTING YOUR TRANSPORTATION GO TO NORTHWELL

Dr. Reissman is empathetic and understanding but the system is so bad with communication. Not to mention my friends experience in the psych ward. 1☆ if not for Dr. Reissman.

Dr Zoe Rodriguez is a very insensitive doctor for her place of work. And dr reissman is a nice lady but terrible with communication, will be speaking to a supervisor soon.

50× better than Callen-Lorde. I highly recommend!

It can take several weeks to get regular medication refill requests approved. They rarely check their online system that they make you use, but its also nearly impossible to get in touch with them via phone (youre routed to a call center that doesnt contact them directly). Ive also had a few billing discrepancies.

Wasnt a fan. Even something as such simple as requesting access to my own medical records was beyond the staffs comprehension. But my biggest gripe is with the provider I saw there, Dr. Zoe Rodriguez. She was such a cold, uncaring, and negligent provider. She couldnt be bothered to give me the time of day before a surgical procedure, and flat out refused to answer questions. She is a danger, and needs to be called out.

I love this place staff is very friendly i recently had a hysterectomy done by Zoe Rodriguez Md she so amazing and understanding tells you what you need to know . my results were great im still healing tho.. i do recommend this center

The staff are a nightmare. every time a prescription needed to be refilled it took multiple phone calls and faxes. it was impossible to keep medication refills on a schedule.

An amazing team of people! I saw Dr. Ting for trans female bottom surgery and couldnt be happier!

The doctors are great. The staff, processes, admin are a nightmare.

Such a waste I saw a doctor he was not much experience. Don’t waste your time going

They take to long for them to do anything do do anything

Great.

Excellent service