Its hard to find dentists that take Medicaid, so thats why a lot of people come here. One big issue is the students make their own schedule, and its also possible you might not even be assigned to a particular student. This means you could be waiting for an appointment and there is no one to make it for you, and the office staff just tells you that someone will call you for months. This also means that if you have to cancel an appointment, good luck getting it rescheduled, because the student dentist may decide they dont feel like rescheduling you (punishing you for having cancelled the appointment, regardless of the reason, which shouldnt even matter) or they might just forget about you which is understandable because they probably were never trained in administrative work either since most of them are between 25-30 years old and likely never had to do customer-facing work while they were going to elite schools.The end result of this is that it can take months or years to get your dental work done. Meanwhile, your teeth keep getting worse. This is setting aside the fact that your results will definitely vary based on which student you are assigned to on any given day.While most of the faculty/attending doctors are good, at least one of them is super condescending and will shame you for the state of your teeth (regardless of whether you have had any access to dentists throughout your life, and whether you have non-dental health issues that increase tooth decay, or your access to good nutrition, whether you might be homeless, etc.). If Im going to the dentist of my own free will, I dont need the dentist to tell me Im a screw-up because I have plaque on my teeth, and to speak to me like you would speak to an ill-behaved child. Its weird. Make specific recommendations for dental hygiene, and prescribe specific treatments for the issues that a patient presents with.

All I have to say is AMAZING!!!!I wasn’t looking for a dentist when I went to the hospital but I ended up getting lost & I landed on the dentist floor. That is where I meet DR.Alec.Litrel. He helped me get out of the building but, as I notice he was a dentist & I had experience throbbing pain all over my mouth 2 days before. I decided to let him know & he explain how I can make an appointment. It was sudden but I think god put me on the path because when I went to the appointment & did that X-ray….. wow!!… my teeth was getting messed up, I had a bad decay tooth & multiple cavity. I would had never known about the decay tooth because I Barely felt any pain but expect for that one night. Alex went to work on it & the cavity reach down to the root canal… He had great back up like Dr.Konecky & others (my tooth was a stubborn one) but they got through it. It took 3 to 4 appointment, yes it did!, but it was all well worth it. Alex made sure he did everything step by step, no rushing, he was very patient with me & it felt like nothing, it was painless & actually some what relaxing. 😌 I thank god I bump into him lord knows how my health would had been like right now due to the decay tooth if I haven’t went to the wrong floor 😊 my tooth feels so good no throbbing pain I can chew well. Thank you so much Alec if you see this I greatly appreciate it. He did went away for a few weeks so I went back for another appointment but this time I had Jules as my dentist. Look let me tell you her hand skill is Nice she went right in to doing her thing on a different tooth that also had a cavity on it. With her too I felt no pain her hand as light as a feather. That’s tooth feels so good also. My mouth is happy I feel happy & healthy. Thank you much Columbia dentistry you are all amazing.

While the students and residents are amazing (and I do mean that), the office staff is absolutely terrible. In person, they have bad attitudes and act like you’re inconveniencing them just for showing up to your appointment. The worst part, though, is making an appointment. Dealing with them has been a nightmare.When I had a tooth break off at the gum line, it took them 3 weeks to set up a Zoom screening. It then took an entire month to set up an in-office screening, where they determined, yes, I needed an extraction/implant. (Duh!) It then took 8 weeks to set up the screening appointment with oral surgery. It then took another 3 weeks to schedule the surgery itself. And now I can’t get on the calendar to complete the restoration even though my implant has healed.Each time, what happens is they tell you to call to set up appointment. When you call (once you finally get through), they tell you they don’t have access to the calendar, so they tell you they’ll pass your info along and someone will call you back. No one ever does. You can call everyday, and no one calls you back. You can ask them to escalate it to the head of the department, and they say they will, but no one calls you back. It takes making a complaint with Patient Services to get an appointment (they do it on your behalf), but Patient Services has long wait times on the phone, too.After nearly 8 months of subjecting myself to this kind of abuse - when dental issues are already traumatic enough - I finally decided I didn’t deserve it. Yes, I needed the savings that the dental clinic is supposed to offer, but ultimately, I’ve decided to complete my restoration process with a private dental office that doesn’t charge much more than this teaching clinic (they were upfront about the price over the phone), has a very friendly staff, was able to see me the very same day when I called and told them what was going on, and will be able to wrap this restoration process up in 2 weeks, not another 2 or 3 months (or more).

Horrible, extremely rude front desk staff. They give you so much attitude, you would think that they are doing charity or doing you a favour by checking you in. What they don’t realise is that it is us patients who are providing the students & residents with hands-on experience. Do not for a minute think that the service is cheap. IT IS NOT! I was charged for Day 1 when nothing was done and received constant text and email saying that the bill is pending. When I called several times to discuss the bill, no one was available!

Staff are unwilling to provide a general idea of minimum/average price for Invisalign. I understand that treatment costs vary by person, but the average/minimum cost is an easy statistic, which staff miraculously seem to have on hand when you go in person but not over the phone. In fact, the school claims in the first line on the orthodontics clinic webpage that services are priced at much lower rates compared to private clinics. How can a statement like this even be made without some idea of the average costs? The kicker is the secretary (I believe her name was Melanie) said we have no one like that when I asked to talk to someone in billing or who is familiar with billing. There is no one in the clinic that handles billing or has an idea about billing? You need to improve your customer service, otherwise it will turn away customers. I will not go in.

Heard about implants being a little Cheaper so thought Id check it out. Got hooked up with Dr. Charles. Mad cool guy, took the time to talk to me about everything I needed and explained it all out. Really appreciated that. He told me they leave to go to residency elsewhere after so thats a bummer, so you change student dentist every year or so. HopeMy new student is just a good all around. Compared to everywhere else Ive been, have never had a dentist who cared this much. 5 star.

My review is in particular for then student now graduate Added Yako, he is a wonderful young man very caring and knowledgeable and will have great success in his chosen career because of his complete caring about the patients well being. I hope to be under his care while going thru the process of getting my dental work completed.

I switched to Columbia Vanderbuilt College of Dentistry Clinic from the NYU Dental School clinic which was a total and utter disaster (that institution should really have all of their teaching and operating licenses revoked!). My recent experience with Vanderbuilt Clinic since July 2020 has been like the day to the night compared to NYU. My case, requiring post and core in very long root canals and two crowns was particularly complex and I was passed from 3rd year student dentists on the 7th floor to the 4th year student dentists on the 5th floor who are on the verge of graduation and beginning their residency. Though I was initially apprehensive of being passed around multiple students, boy was I happy that I got into the hands of the 4th year student Dr. Alexander (Alec) Litrel!!! He was an absolute star, which is attested to by two other stellar reviews on here. From the outset, Dr. Alec got in touch with me by text and phone, welcoming me to the upcoming appointments with him (I mean, how many practicing doctors can you expect to receive a welcoming message from nowadays?). He went out of his way speaking with both supervising faculty and the admins staff making sure my scheduled appointments were firm and I would not be passed over by somebody else. During the appointments, he explained every step of the treatment plan, every detail on the X-ray pics and the impression molds, and texted the images with explanatory graphics to me for my own records. I felt immediately reassured that I was in great hands! Not only has he obviously acquired a great deal of knowledge in the field of general dentistry, he’s also got rare character traits, such as having outstanding communication skills and being extremely personable. I’m sure every residency would be thrilled to accept him upon graduation and any patient would be lucky, as was I, to have him as his treating dentist. I’ll be sure to follow his professional career path which I’m sure will be very bright for him and become his patient again if he decides to practice in NYC area and accepts my insurance. I would highly recommend anyone exploring dental treatment at the Vanderbuilt Clinic to seek out Dr. Alec specifically, his schedule permitting - you won’t regret it. Many thanks, Dr. Alec!!!

Two weeks ago I came in for an emergency visit due to excruciating pain. This tooth that had been irritating me for the last three years had finally met its match; Dr. Alec Litrel. He is the most caring and enthusiastic dentist I’ve ever seen. I was nervous about getting my tooth pulled at first; However, his ability to make sure I was comfortable and aware of the what would happen to my teeth made me love the dentist again. Setting up future appointments today with Dr. Litrel let me know that he’s dedicated to seeing his patients smile. I’m So thankful to have met him and become a new patient. Definitely the best student dentist I’ve ever had.

I literally go there all the time to see dr Eisig he’s the best I will visit you guys again soon but until then keep up the good work and send my regards to Eisig best regards tman

After putting off a lot of dental work, I began as a very anxious patient at the Columbia Dental School early in 2020,. I have found most of the students, administrators and supervising staff to be exemplary. They are knowledgeable, helpful, compassionate and meticulous. The equipment is state of the art. On a couple of my most recent visits I was offered a virtual reality headset to help combat my anxiety, absolutely loved it!! I have been over a dozen times, still have many visits ahead of me. I have a different outlook on the entire process as a result of all of my good experiences.

Horrible experience. Very condescending attitude. The student that did my root canal was great, thats the only reason this has any stars at all but that was about it. The other student in the dental department I Initially thought it was going to be great but soon I noticed that he made condescending comments instead of just providing service, they even sounded innocent sometimes but were indeed disrespectful. A lot of a appointments with very little progress. Highly inefficient. Finally, I had to go to a private dental office because it just wasnt worth it, the price difference is minimal but the trauma that is that place is something I dont wish anyone. It almost felt like they didnt want work with a diverse, poor population.

If I could give this place a 0 stars I would. I have had numerous appointments and none have resulted in any work being done. There always confusion and no one knows what’s going on. I keep getting the run around and being passed off from one doctor to the next with no resolve. I thought that this institution was prestigious and could actually help me after all my troubles with dentist in the past. I have dentures and 4 implants to hold my dentures in. One of the implants has gone further into my gum. What I have wanted the doctors at Columbia to do was to removed, fix and replace it, in addition to getting a set of new dentures. For the past year and a half I’ve been trying to have this issue fixed and nothing. My last visit they were trying to suggest that I do an additional 4 implants and told me I had to pay out of pocket without addressing my main concerns/issues. And trying to charge me for something my insurance already approved to pay. This has really been frustrating and now I see I have to actually find a dentist that’s willing to listen to there patients and get result and not waste their time. I wish I would have seen the reviews before thinking Columbia was the right place.

Dr. Joo Young Nho is the best - she fixed my frontal tooth and I can smile again! :)

I have only gone once, but they were very clean, staff and Dental students were kind and as gentle as positive. There was great supervision by the Attending Docs. The only downside is they do not have enough the state of the art radiography machines nor do they have any at the chair side. You have the go to another we took to get X-rays. Otherwise it was a good experience.

This would probably make an interesting immigrant story... now that I speak English better, and I can afford real dental care, I can look back and rate Columbia Dental School. I went to one of the teaching clinics because I was a student myself, and a new mother, and lacked enough money to take proper care of my tooth. The student performed a root canal (I have a whole other question about made up needs to give the student the opportunity to practice or pass an exam...) and it all seems ok. That night I started getting these ziiiing! pains in the treated tooth, which only got worse as days went by. I finally managed to be seen again and one of the professors, summoned, told me the student had went through the tooth and into the jaw, and now I needed an extraction. At least as that point I should have gone to a dentist but again, no English, no money... they pulled the tooth, refused to give it to me (of course, as it had the proof of the botched procedure) and then I had to go, my son on my hip, and wait for hours in the hallways on the upper West Side, to ask for a refund of the root canal, so I can save for a bridge now. It was evident nobody wanted to see me there anymore, and I would now know what to advise myself. The place prays on poor New Yorkers’ dental problems as fertile ground for patients who can’t complain. Oh, the extraction was done very well and it was free. THAT student evidently must have been more diligent. The final cost was a bridge instead of a crown, plus the molar above the bridge wearing off faster... for cleanings, maybe. But if you need a root canal and can at all find the money, don’t go there.

Okay so I should start by saying this is a COLLEGE for dental students. This clinic is run by senior dentists that train dental students on actual patients to gain experience. With that said, you will hear lots of medical terminology during the procedure and it will take longer than usual. I got wisdom teeth extracted with a rotten molar and my dentist took quite a while to get the work done but she did it just right with the assistance of a senior dentist.I am not a fan of the scheduling system. It seems to be poorly optimized. The front desk worker who checks your COVID screening papers has to walk you to the desk and run back to each patient and repeat which is very time consuming. If you have an appointment in the system you will be seen on time.If you walk in as an emergency, you will be seen when there are no other appointments in the time frame. If there are appointments from 9-12pm and you are a walkin, you will be seen after the 12pm is done.Again I must emphasize if you are walking in same day, you should be at the clinic first thing they open because after a few hours they stop taking walk-ins if they are booked with appointments. If you are able to be seen, expect to wait quite a while to be seen.Unfortunately with COVID it looks like a lot of dental clinics are booked for two months including this one. COVID restrictions require surgical procedures to be done in a closed room so that can cause delays as well.If you are okay with going to a dental student and waiting a little longer, this is not a bad clinic to go to, but their scheduling system is quite awful and administration should take charge and improve, instead of blaming shortcomings on the pandemic.

This is the WROST place for dental treatment, there is no experience and the staff are LAZY

Very terrible waiting time to see a student dentist is beyond unbelievable they have an appointment system for no reason at all.Unprofessional. Ended up leaving without work started. This place Don’t care about people period.

UPDATE: Patient Advocate never followed up with me. Only called me to ask me the same questions in a suspicious way AND to basically say we believe you now that we have see with our own eyes,and said we are handling it. Never got back to me with what actually was the result, which led me to leave a VM and no one responded. DO BETTER! I am so glad DR OZ has been covering this. This needs to change!My experience started out well with one of the student dentist she actually did a great job! Unfortunately, when I went to complete the work I was called during this pandemic to come in and complete it with a faculty member Dr B this doctor was very unprofessional and unhygienic she risked my health by using unsafe practices. When I confronted her in a calm assertive manner she lied to my face telling me she did not do what I saw her do with my own eyes insulting my intelligence she may have gone to school a few extra years to get that degree but she is not operating to the best of her capacity to fulfill the oath she took to do no harm. During my visit someone interrupted the procedure to share with her patient information for another patient while I am sitting in the chair waiting for my procedure to be completed this person who interrupted not only shared patient information with the doctor which is supposed to be private while Im sitting the doc also interacted in a way that in normal non pandemic conditions would require her TO WASH HER HANDS AND CHANGE GLOVES BUT she tried to proceed with the same gloves to re-enter my mouth with! I immediately asked her to change her gloves it is standard for them to wash their hands and change their gloves when something like this happens. Instead she told me to my face after I saw her with my very own eyes NOT UPHOLDING STANDARD CLEANLINESS PRACTICES by touching&interacting with outside items&then proceeding to want to continue her work on me that she was following standards. This was a lie-standard confirmed by staff later-she lied to my face. Gaslighting me: She then tried to tell me over&over again that she did not do what I saw her do which was a lie. I asked her to please change her gloves multiple times. She refused. I could not believe that my patients rights for safe hygienic treatment were being violated and that this doctor alleged doctor who is supposed to hold hygiene to the highest standards during a PANDEMIC right now and after apparently they were taking new steps to be clean and safe were being thrown out the window because she felt I did not deserve that treatment. It is not unknown that black women are many times treated unfairly in medical facilities pain not taken seriously and given subpar treatment I was shocked that this white doctor given the opportunity to be a faculty member at this popular hospital was willfully creating this dynamic in my face. She editorialized her notes using racially charged words to describe me asking her to keep clean standards and basically cover herself and make herself look good. When we coming to the hospital we have to have our temperatures checked twice why is it that this doctor Dr cannot even change her gloves and wash her hands which is a standard practice even outside of this pandemic when a patient sitting in her chair and she is not following standard cleanliness protocols while interacting with someone not wearing gloves. I after this horrible encounter complained verbally to the manager on the floor then I received the Patient Advocates information and called her immediately giving a verbal complaint. Spoke with the patient advocate twice. Questions I was asked did not bode well with me &I felt as though I was not believed because I had to wait for them to confirm that dr who did not follow standard protocol who denied&lied when I saw her with my own eyes.The work I was supposed to complete that day was not the patient they discussed, patient created a precedent over my treatment, because of how vocal she was and I was rushed out.Complications next day due to her uncleaness never happened b4 after visit.BAD

Disrespectful staff and I also felt disregarded and there are a lot of other negative 👎 words that can be put in place here to describe the way I feel about that clinic within that entire hospital I’m lost of wordsTerrible and terrifying experience I just keep thinking 🤔 what if it was a life and death emergency 🚨 I wouldn’t make it depending on a non-qualified staff and team at Columbia dental university... and key word university that alone in itself tells you that the so called professionals aren’t fully qualifiedThe ppl working On you and your severe issues are students not even grads it’s a pity and they seem to still be getting paid there line of professionals needs to be reevaluated starting from the coordinators to the physical doctors and nurses

Nasty! orthodontic students go to the bathroom with their blue/green gowns! - Besides, faculties supervision to students work is very weak and close to zero! My doctor-to-be damaged the Enamel of my teeth! Pulled out my crown and scratched another teeth!! and then she smirked!!!! MEAN! (Not just unexperienced)!!!! I have nightmare going there!!!!! It is claimed there is a meeting between faculty and student at the end of the day. Student are clueless and do not tell Faculty what patients wanted. Information are not entered in the computer system correctly! Students cannot distinguish between their own right side and patients right side! And job of faculty is just justifying their students mistakes! - Do NOT waste your money and time! - Orthodontic clinic do not take insurance. You have to pay out of pocket anyway so why bothering with these students damaging your teeth, practicing their sharp objects! Such wast of money and time! ---- Very BAD experience!

Totally disappointed with the Clinic. Most of the staff I encountered were unfriendly and unhelpful. Dentists, Hygienists , Receptionist, and security all acted as if they were doing you some sort of favor by offering any sort of assistance. Everyone seemed to be in horrible moods. To start it takes a couple of weeks to even get an appointment. On that first visit youre not even examined.All they do is take X-rays of your teeth and tell you to return in 3-4 weeks to actually see someone. They give you an appointment time and insist that you must be on time or risk losing your allotted time. They warn that if youre more than 15 minutes late your appointment might be cancelled. They certainly did not practice what they preach..I spent over an hour just to be seen. The actual examination was Ok, but no one bothered offering any sort of explanation on what was the issue. My questions were answered to the minimum. I was practically told sit and not talk. Dental Work was done in small bits, spread out through several weeks . Certainly dont come if you need anything done urgently. As far as the facilities go The whole space is quite crowded. The examining rooms are small and the waiting room barely has any seats. Some of the front desk staff barely spoke English and had major attitude problems to do their jobs.

Impossible to get an appointment, they never call you back...

After being here years before, I would have to say the staff can be very negative. I must have come on back in a different world back then is was nice to come here they take care of fast now is like all about money and if you have the right insurance.... having bad feelings about here all I wanted is a appointment and I cant even get that

Grateful that this is a win, win situation for all of us. Students learn, service is excellent and deep, price works! Thank you Columbia. I have had great service and loving help here.

True story, I literally took my contacts out of my eyes upon subsequent visits to this clinic so that I wouldnt have to see the unkind faces both the students and the senior/faculty dentists were making at me due to my dental situation. Its a scornful place, and man, those were some desperate times. The experience still haunts me.

Do not go to this clinic,is horrible.I had a very bad experience.

Very professional staff. Had a bike accident and chipped off my front teeth and incisors....Dr. Carla fixed me up just right! Her colleagues were passing by and commenting on her work on me and saying Wow! That is Beautiful! Got there at 8:45 am and I was in a dentist chair by 9:45ish. The student/ dentist take the time to talk to you about every concern you have about your oral health. I went there initially for a freak bike accident, bu the time i was done, i was booking future appointments with this dentist college.

Their service is good and professional but, when you are a new patient, they make you go two times. The first time for a medical history check up and X-rays, and to assign you the best specialist. The second time is when you can get treated. I understand if this is the best workflow for them, but I think they should let the patient know in advance to properly plan, request days out of work, etc.Update: they make you go more than two times. The very first visit for X-rays. The second to examine your mouth and plan your treatment. From there, each patient goes a number of times determined by the treatment plan. At least four more if you have several cavities. So, if you’re using this service, plan to go at least three times per year. Appointments are one month apart.The good thing, the entire service is very comprenhensive. Since students take care of you and they are trying their best to do well, you’ll get everything check in detail. They also explain and show you how to floss and brush your teeth correctly, and give you a tooth cleaning kit to take home.

Review is for office staff only. I work in a dental office and called to try to obtain x-rays for a patient who could not originally recall the office name or location. After she was able to remember, I called again under the impression I was calling another office after being told they had no record of her and very rudely told, You called here before and I told her shes not a patient here. Turns out, if you ask the spelling of a patients name, sometimes you find out that they actually are a patient here. I cant believe there are people with jobs out there that are allowed to be so unprofessional over the phone.

Don’t waste your time going here super unprofessional. Process took longer then usual results were not effective and to fix problems they made wanted to charge outrageous amount of money. Over 20 mins on hold just to make an appointment. Availability of the dr even worst. WASTE OF MONEY AND TIME!

My experience here was horrible!!! I was assigned an orthodontist that was reckless with his instruments and repeatedly hit my teeth during appointments. I also had instances where i will make appointments with him, and my appointments would magically disappear from the schedule...and I was never notified about it. My orthodontist ended up disappearing and never returning back to work...and i was assigned a new orthodontist. The service was poor and they are down your back about keeping up with payments. I would not recommend this place to anyone! Columbia needs to work on improving the service they provide to their customers because right now it sucks! I give 1star

I used to think that this place was good, and got my fillings done here because it was cheap and I didnt have dental insurance. That went well, but over time I see that the service is slacking.On more than one occasion, I came and tried to check in for my appointment, just to have them till me that it was never actually scheduled in the first place. Ive had people at the reception desk tell me to wait one minute, while theyre clearly talking to a coworker about a personal email. Oral care here is decent, especially for the price but there is an underlying feeling of unprofessionalism.

That place really is a human hell on earth.They hurt my soul forever.Staying some years there are the most painful experience in my life.They did not teach ; also could not ask ; simple by our eyes to learn.They are not human but animal, very terrible.After the date I got the certificate, I just hope God can burn this hell.Many faculty say if my son need dental education, much better to NYU.

I grew up with a healthy fear of the dentist due to some bad experiences as a child... However, I put my trust in this clinic and I’m glad I did. They have earned my trust and my business because of their professionalism and dedication to the betterment of my dental health. Scott Bueno, the student faculty that I first dealt with was amazing and due to his departure into the field I was transferred to Chris Ian Geoff. Chris, my dentist alongside Dr. Mohamed Raza(Periodontist) and Dr. Boyle with their friendly and professional manner have gotten some great work done in the form of filling cavaties and having implants placed. I never would have thought that I’d get over the anxiety and just plain oh fear of the dentist but I was wrong! This clinic is also super clean so I never get that cleanliness was of concern.. Thank You guys. Francis

If google allowed me to rate it no stars, I would. STAY AWAY FROM THIS PLACE. When they see you, they only see dollar signs, not a human being.My mother initially went in October of 2018 to get dentures. On that first visit, she was told that the plan would be that they would extract her teeth, wait for her to heal, and then set her up for her dentures. That was almost 8 months ago and my mom is still without any teeth, dentures, or even temporary dentures. Since then, she’s been given nothing but excuses or a runaround but no answers. From making mistakes with her extractions to verifying her insurance; they’re all incompetent. She travels each time over an hour just to be turned away. The last time, she paid an Uber just to be told when she got there that there was an issue with her insurance. They told her WHEN SHE GOT THERE. These people are cruel and inhumane. I work in healthcare and always try to treat each patient as if they were a family member of mine, these people are heartless and clearly in the wrong profession.

Horrible... I have all my children here, this WAS my go to place for anything medical. It’s really gotten progressively worse in the years.. I paid the dental area a visit and it was the worse experience ever, unprofessional and just cruel place. Never AGAIN and I will no longer recommend this place to anyone again.

The people here are cruel. The head of the department is rude and dismissive. The office staff are terrible. This poor leadership trickles down directly to the students, who treat the patients, many poor, who have to come here to get dental care like garbage. There is simply a lack of basic professionalism, which I wish these students luck to take into the real world where they will have to fight to keep patients from going to a competitor. Their fees are not much more reduced than elsewhere. I needed help for my tooth and was instead gossiped about and ridiculed. The student was not even polite. Just completely uncaring and could not be bothered to even act like a doctor. My appointment was repeatedly canceled and Im still in pain, but i wont put myself through that again. i will try NYU or maybe just pay more at a private clinic, where hopefully there are a few human beings around. I am not even mad, just shocked that people like this are in harlem catering to a diverse population and seem to want to be on madison avenue catering to a different crowd. it is a poor reflection on the entire university. I find myself wondering how many poor people they have treated this way and just get away with it. They should seriously just close their doors because I am convinced that they are actually doing more harm than good.

I went in Twice to be seen and no one helped me. Dont waste your time here plus I showed up on time twice they were late! Not sure whats up with the lack of professionalism here but DONT GO not worth taking the time to take the train just to be turned away! Thanks for nothing!

For the past year I have been in and out of the dentist working on fixing my front tooth which I had pulled for a reoccurring infection. During this past year the dentist at the Vanderbilt Clinic at Columbia university dental have put me through a horrible experience. There was one occasion where they gave me 8 shots of anesthesia in my mouth since they werent putting them in right. After which it took 3 days for swelling in my face to somewhat subside.They also chipped a tooth that had nothing to do with the process. They have canceled and delayed my appointments on numerous occasions. At the close of the process now they are charging me an additional $1200 because the people they have handling money are incompetent and cant comprehend what, pay in full means.In short I would never recommend the dentists at the Vanderbilt clinic to anyone as the entire organization from top to bottom has completely failed to provide me with adequate treatment for a simple extraction and implant. Please share and tell those you know to never use Columbia dental.

This place is horrible, awful, and very very bad. The front desk clerks are morons, yet they have attitudes with patients! Been going there for 3 weeks and am STILL in pain. They just want to charge your insurance company or you for unnecessary visits without taking care of the problem. If you walk in there, WALK OUT! BETTER YET RUN AWAY!

Literally the worst. I went in December and was surprised by how friendly the woman was who took my X-rays. 6 months later I have yet to see a dentist and every time I call they tell me wait 48 hours. Finally got connected to the supervisor’s voicemail - two weeks and no return call. I’m glad I read the reviews, they are all true from my experience.

Avoid this place, they violate their own policies. I regret coming here for my treatment, unethical and unprofessional. They have a very efficient way to fix a problem; that is, they simply drop your case with no explanations. Go to NYU instead 100% different.

At first didnt like the place but solve the problem. And when I kept going for apointment i got treated better is amazing how my dougther teeth came out beutiful now she can smile again.

Dr.Kersch is full of high end talent, service and profit to Columbia University. We are lucky to have a great dentist as well a phenomenal professor in our era. Jeeva is a great student and will be a great dentist in a few years as well. Robert, the manager at Columbia is also a great host and will find his way to accommodate everyone in the schedule. I am impressed with the treatment I received today. DR.Kersch earned a HUGE Promotion, his talented work is fascinating. Thank you a lot Columbia Dental School. Cheers, Risilda

HORRIBLE STAY AWAY if their emergency dental service is a reflection of this institution its shameful. Went in for an emergency check up explained my situation as a student having to come in from long island with a persistent toothache. My regualr dentist clinic is NYU but had heard better comments on their emergency room. Boy was I wrong. The student dentist took an xray with my glasses ON before I could protest. The overseeing professor was rude and dismissive saying I should just get a wisdom tooth out because quote, I didnt look like I was in pain anyway after I specifically told then the pain was originating from a filling I had done and had possible recurring Carries. The guy never even looked at my mouth just a quick glance at the xray. They tried to impose on me to get the surgery done the same day. I said no and now have a useless charge of an emergency visit when they did NOTHING but give a dismissive glance. Im going back to NYU dentistry to get a proper opinion. Side note the equipment in the emergency room is dusty and old. Not to mention the sad excuse of the radiation vests they put on you.Definitely open to a dialogue with the practice

I took my 11 year old daughter and they did a terrible job on a root canal. They had students doing my daughters root canal and didn’t even inform me. It’s the worse place I’ve ever been to. They are really unprofessional.

This facility is the absolute worst. From front desk to the doctors. Doctors are very pushy and rush through your questions. Front desk staff are unwelcoming. Gossip about patients. My encounters have been horrible. Will never go back. Place is dirty also.

This was the worst experience I have ever had. Nobody should have to wait over 2 years to get teeth. Never & I mean never go here. I know its a school but the run around is ridiculous they should be ashamef that the services they are rendering out just to bilk The insurance companies . Heads need to roll up in this place its a Travesty !

I love it great work very nice people 🙌🏻🙌🏻🙌🏻🙏🏻

This client is horrible they really sent my 7 year old daughter with a cavity with pain telling me to give over the counter medicine to her until I could get a appointment for her 3 weeks from now this is a horrible pediatric dental office I guess they were just rushing to go to lunch and dismissed me .

After being here before, I would have to say the staff can be very negative. I must have come on a bad day as some of them were very arrogant and judgemental. Will not come back!

After 2 weeks of having a tooth abstraction done there, my gums still swollen and noticed I had a piece of tooth there...

Super slow super inefficient waiting more than 3 hours for emergency care, ridiculous

Horrible. I keep getting billed for services they decided to terminate. Even though, I asked many times if they could handle a patient like my child. I’ve called many times and the person is never there. I’ve gone in person twice and this billing person is always supposed to be on vacation.

My grandma somehow died when getting molars with them

They have the worst service.I went there as an emergency.They took two x-rays for one tooth.Told me that they will assign me a 4 yr student and that he will call me for an appointment.Its been 18 days and I have not gotten a phone call from him.Ive called the clinic four times.They told me they would speak with a supervisor about the delay and I still havent heard from them.Take yourself to another dental school these people havent a clue what they are doing.

Horrific! Someone should sue for ptsd!

Caring and knowledgeable !

Great place

I was sick en pain with an infection I asked for an extraction.

They are the best

Corrupted !!

Very bad service they left me with the crown for more than a year and I had to find another doctor to finish the job, I do not recommend it to anyone 👎

The waiting time with scheduled appointments is one hour or more. The treatment of the receptionists is horrible. The dental work I think is good but the attitude of the professional dentists leaves much to be desired.