Began applying fees to my account. Staff would not answer phone. Would not return voicemails. Emails resulted in delay warnings and bounce backs. Eventually received instructions to prevent further fees and followed them. No confirmation. Same communication issues. Closed my account after racking up fees. CS acknowledged long history of emails on their side, and communication issues, but refused to refund fees even though they admit NY State recommended refund. Predatory outdated fee structure. Poor customer service. Unreliable staff and communication. Bank elsewhere.

Honestly, it’s so hard to even reach someone for help. There’s constant issues I need to chase someone down to address and I’m over it. Very limited bank.

Great little bank for NYU alumni. They have some of the best rates I could fine for student loan refinancing. Customer support was fast and personal.

Love this bank. I’ve been with NYUFCU for a decade and it’s one of the best decisions I’ve made. Truly feels like a community in service of your best interest.

They were efficient and responsive for processing my application for a PPP loan. From initial contact to funding, was only a week. I tried to contact Citibank first, but they were impossible to reach, so tried here instead. It was a pleasure.

I had an excellent experience securing a PPP Covid-19 business loan with the NYU Federal Credit Union. Their staff was extremely helpful, responsive and quick in submitting my loan application. The loan is very important to my small, photography business and I was approved in 24 hours. Thank you NYU Federal Credit Union!!!

Balance update was delayed (it took them longer to register checks then it was supposed to take, it happens) and when this led to going minimally below zero they started slapping penalties one over the other. I restored the balance immediately but they did not want to even hear about canceling those penalties even though they acknowledged they erroneously applied them multiple times and delayed the balance update. Customer service was really unpleasant. They lost a member that day. If you are looking for a credit union that does not deploy predatory practices, I recommend to look elsewhere.

Working with this bank has been an excellent experience. Responses are quick and most importantly the humanity of the team members is clearly felt.

Great experience working with the team in getting an auto loan. Radine was responsive, super helpful, and went above and beyond to make sure the experience was a seamless as possible, especially for a first-timer like myself who asked a lot of questions throughout the process. Highly recommend.

I am very pleased with the overall services that the credit union provides. I went there last year to obtain a loan and was approved within 48 hours and was able to meet one-on-one with staff to discuss the terms. The credit union definitely feels very membership oriented/driven. In addition, I am very pleased with the new website!

I’ve been a member for 10 years here, and truly miss the old staff. Everyone used to care and knew your name now its changing faces and grimaces when you expect the good ole days back. I’ve noticed that the newer office makes it quite difficult to access your funds as needed, outside of the odd business hours, and the bank’s managerial staff are distant to say the least when you need actual assistance. I would complain further about how the online banking took 2 weeks to set up properly and cost me bank fees for negligence performed on behalf of the bank, BUT it wont ever get me the money back or the respect a truly loyal member unless if you complain about the lack of all of the core values posted on the wall when you walk in the door. Run for the hills and just a fat cat banker, its literally the same difference... This Credit Union is just rust and paint. Run for the hills while you still can.

For the foreigners who are not used to this system: This is NOT a bank. A Credit Union seems like a bank, appears to provide most of the services of a bank, but it isnt and it doesnt. The staff is nice, so I suffered their incompetence and limited service for almost one year. My card took forever to arrive, got lost twice. One time, a card I didnt ask for arrived out of the blue. I had to carry 3 cards so maybe one of them would work. Every single time I was out of the US, it got blocked (they were duly warned beforehand of the travel), while someone used its info to buy tires in Philly (a place I never been). Since it is a small operation, my card got blocked on a Friday, I couldnt do anything until Monday. I needed to wire money to Canada, they simply didnt manage to do it. Even a domestic wire was a pain, so instead I ended up closing the account. A CU might have its uses, but for bank use go to a actual bank. Most banks dont charge you if you have 100-200 in the checking account. I changed to TD and I only regret not doing it sooner...

Im grateful for the staff who offered excellent customer services.They are always there for me when I NEED help.As long as its within the range of service the institution offered they will certainly help.Also apt to pleased,open for suggestions from the customers to improve and maintain quality service.

It is sad that a company that has a limited number of ATMs (also with limited opening hours) would charge for ATM withdrawals at other CO-OP network ATMs.I have been a member of the NYUFCU for many years and like the fact that I can withdraw money from most McDonalds, Citibank and 7 Eleven ATMs. I recently checked my bill and saw several $1 charges for withdrawals from ATMs I have been using for years. I called NYUFCU and spoke to a representative who said that after 6 ATM withdrawals I would be charged for each additional withdrawal. I see numerous places on the website that advertise the 30,000 surcharge free CO-OP ATMs and no mention about the 6 withdrawal limit before I would be charged. It is sad my bank would charge me for something the owner of the ATM does not especially as NYUFCU only have 15 ATMs 4 of which are in Brooklyn and 11 in Manhattan. I spoke to the representative who gave me the usual its in the contract excuse. Im sure it is (as are many other gotchas).I will make adjustments accordingly but, Buyer Beware. You cannot use this as a regular debit card for withdrawals unless you plan to pay a fee after 6 withdrawals in a given month.

Waited over an hour to apply for a secured card/loan. The CEO was out and never showed. Staff did not even try to contact her and seemed confused to where she might be. I waited because I am not available during business hours per school, work, and internship. I was on campus for orientation. I had personal questions to ask before applying online and was told that only the CEO could answer them.

Great diverse environment, feels coming!

Exhausting.

Dana SARGENTWaynesargent

OK