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Childrens Hospital New Orleans
200 Henry Clay Ave, New Orleans, LA 70118, United States
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Me
Review №1

Medical Care is top notch 5 stars. Attitudes through out the campus leave much to be desired with the exception of a few outstanding humans. Mr. Donald (wish I had his last) 31 years of his life has been dedicated to Childrens hospital. His title is unknown to me, so Ill say his facilities maintenence position is performed with great love of Childrens hospital and their mission. My son asked Mr. Donald where he could find reasonably priced t-shirts close to the hospital. Mr. D notices we are sleeping in our car. He immediately jumps into action. He walked us to the cafe in the hospital, buys our breakfast. Offers lunch too. The next day, Mr. D shows up with 2 t-shirts for my son. The world needs more Mr. Ds in it.NOTE to Nursing Staff, please be consistent with the rule making, the rule following, the rule enforcing. Please be consistent with the instructions given as well.NOTE to Security Staff, unless someone is doing something against the written rules/law, please leave them alone. If a parent/grandparent is sitting in their vehicle minding their business, dont come to harass them because you dont??? what I dont even know why...Terrible attitudes prevail at this hospital from the check in persons on multiple occasions on multiple days.

Sa
Review №2

Nightmare experience last night at the emergency room. My child had a horrible fall last night. Hit the kitchen tile floor face first. He instantly had a knot on his forehead, nose was bleeding and his mouth was gushing blood. He spit out a piece of flesh and we instantly thought he bit a piece of his tongue off when he fell. Panic ensued and we rushed him to Childrens ER driving past 3 other emergency rooms in the process because of course Childrens is known for delivering the best care to kids. WORST MISTAKE. Walked in to nonchalant staff as I am holding my bleeding 15 month old son. Waited for 4 hours before deciding to leave at 1:00am. There were sick and injured children waiting for 6 and 7 hours that had not been seen yet. Absolutely ridiculous and unacceptable. I know that his cardiologist, Dr. Kimball, who is always spectacular at my sons visits in the cardiology clinic at Childrens would be disappointed to hear about his patients experience during an actual emergency. GET IT TOGETHER!!!

Tr
Review №3

Waited here for 3hrs after i checked my 1month old in, got called to the back where i waited 2 more hrs in a waiting room while they told me they were getting a room cleared for my baby. I’ve seen people that haven’t been waiting long, checked in after me came & gone. They’ve had absolutely no staff in the back to even ask how long they’ll be. I had to go ask the doctors what was going on & why have i seen people coming before my little 1month old that can’t do anything for himself or even tell me what’s wrong! They told me it doesn’t goes in the order of who came first, it goes by which patients had the worst symptoms. I got kind of upset because my baby is tiny & his stomach was so upset, i guess his symptoms didn’t matter to them. After waiting 5hrs from 8pm-1am I left with out my baby even being seen.

Sl
Review №4

Waited here for 7hrs after i checked my 5month old in, I’ve seen people that haven’t been waiting long, checked in after me came & gone. They’ve had absolutely no staff in the back to even ask how long they’ll be. THIS PLACE IS RIDICULOUS MY BABY WAS HAVING BREATHING ISSUES AND NEVER WAS EVEN SEEN THhey SAY it doesn’t goes in the order of who came first, it goes by which patients had the worst symptoms. I got kind of upset because my baby is tiny HE CANT SAY WHt is wrong i guess his symptoms didn’t matter to them. After waiting 7hrs I left and went to another hospital with out my baby even being seen.

Ka
Review №5

We are still here for another week but I can say this. Everyone from the parking garage to the other side of the hospital where we have to be has been exceptional. I have not seen the level of teamwork in a while & last time was [email protected] I am forever grateful & thankful for what this hospital has done & continue to do. 6th floor rocks👍👍 Also whomever is the pilot of the Childrens Hospital Helicopter awesome flying. Beautiful. Once again the entire staff at this hospital went above and beyond my hopes for my granddaughter. We live almost 3 hrs away,the oral surgeon and the dentist (Dr King&Dr. Fournier) took their time working with their teams here were able do help and get the oral care we had been waiting for a year. This is by far the most compassionate and competent entire hospital that keeps family involved with patients care. To the owner know what you have is very unique.

Mo
Review №6

The staffs who answer the phone r crazy all the time they call u have apointment at 200 clay ave up town then someone else call and say u have appointment in metairie 3040 33rd st in a while i had to make sure why they making apointment in the same time and in diffrent places they drove me crazy ......the nurses and doctors are the best very polite very welcoming ppl God bless em

Ma
Review №7

These ppl are wicked. They treat kids like lab rats. If you dont agree to what they want, they use cps to force you to do what they want. This hospital false diagnosed kids just to suck up the insurance money from health care. This place is a joke just money hungry ppl thats love to experiment on kids. They are Demonic.

Ko
Review №8

My 4 year old had dental surgery yesterday the staff was excellent made sure she and I we’re comfortable it was a pleasant experience I just didn’t like the fact that her appointment was for 9am and she didn’t go into the operating room until 12 the wait was kind of long

Me
Review №9

My husband and I consulted my sons on call doctor about his symptoms and we were advised to bring him to the ER. We headed to Children’s. We checked in at 9:00pm, by 12:35AM we hadn’t even been triaged and I am NOT interested in hearing “because of Covid” I am not being selfish with my complaint, I was so upset for all of these families and small children sick and up all hours of the night!! This has to stop! It was like Black Friday in the hospital and there was only 1 triage nurse! Unacceptable!!! I have been taking my kids there for the past 16 years and I’ve seen this hospital go down every time we go! I keep going and trying to give them a chance, they failed big time!

Sh
Review №10

Absolutely miserable experience! We were told to check in at 8am for dental surgery. They were behind so we were told it would be AT LEAST 3-4 more hours. Our Autistic 5 year old doesn’t sleep, so we were up all night listening to her cry for food and milk. We stayed in a hotel because we live 1 and a half hours away and had to drive her around New Orleans in the middle of the night to try and take her mind off being so hungry. We ended up having to cancel the surgery because she wasn’t going to last that long without food or milk, after going all night without. It’s disappointing that a hospital specializing in Children’s care can’t maintain a timely schedule. Last night was excruciating and the thought of having to do this all over again is unimaginable.

Li
Review №11

My niece woke up in pain, barely being able to breathe or swallow and with a constant cough. Previous doctors were not able to figure out what was going on and so my sister took her here beings they’re supposedly “the best.” Without even doing any testing, they suggested its a habit cough and suggested speech therapy; which makes no sense and does not explain the extreme pain that she is in. Absolutely ridiculous

Ne
Review №12

Draw blood six times already...they dont know what they are doing to my child.

Je
Review №13

Worst hospital!!!! Too busy forcing mental health down throats to actually tray patients. Instead they will traumatize your children then bill you for it! I have tanked all my children away from this hospital system. They violate parents rights and childrens! Dont do it!!!!

ce
Review №14

Brung my son here for ear pain he complained about. We were told nothing was wrong with his ear. Brung him to his black pediatrician the next day and was told he had an ear infection. Wowwww

Ri
Review №15

This place has taken wonderful care of me for a long time, I will forever be grateful for this place 🥰

Ra
Review №16

They told us not to let our son eat or drink after 8 pm the night before his surgery ,he is only 8 yrs old,so we get her for 10 am as we were told and here it is almost 4pm and he still hasnt gone back and hasnt had a drop of water or food sice 8 last night,so we are approaching 20 hrs with no food or liquids and they say if he does drink they will reschedule us, how long must i starve my 8 year old before surgery and why did they do this to him way past his scheduled time.i would not recomend this place to take care of anyone, this is downright ridiculous..

Ki
Review №17

The only issue i have is with neurology. My son was prescribed phenobarbital for seizure activity that he never even had, and now we cant get in touch with the doctor for his prescriptions to be filled. She is the one who told us if he doesnt get weaned off of it the right way it could kill him. So why not answer the phone? We have had 4 issues with him withdrawling that weve had to go to the ER just to get medicine. He was supposed to be weaned off by 6 months of age. He turned 6 months 2 days ago. Still , the doctor is MIA.

Gr
Review №18

We brought our 1 year old to the ER because he wasnt moving his arm. It was determined he had nursemaids elbow. After 4 hours in the ER, two attempts at a supination reduction by a NP, and an x-ray, they sent us home without resolving a common injury in young children. The NP claimed it was back in alignment. We knew it wasnt and asked they try the reduction again but she said nothing else could be done. The next day the issue remained and his pediatrician fixed his elbow in 30 seconds. My sons pain was extended longer than necessary due to their incompetence. Childrens ER didnt help my child and all we gained was an exorbitant bill.UPDATE: While this was not a great experience, Ive updated my review to reflect Childrens action to the incident. I reported our visit to Patient Experience and received a call from an ER doctor the next day. Everyone I spoke with was sympathetic and reassuring that this should not be the standard of care. An investigation was conducted and further training is being implemented. I greatly appreciate the way Childrens handled this. Ive updated my rating from 1 star to 3 stars.

em
Review №19

Exceptional care! Everyone greeted us with a smile and everyone was extremely nice! Outstanding patient care. Beautiful facility.

Bo
Review №20

Dental surgery went great for my 17 month old.

He
Review №21

My daughter been in the er since Thursday she’s a hard stick Mrs.sheconda came in and did it with ease thank you so much!

Do
Review №22

Hospital was so well organized even during an emergency the wait for temperature check before entering was so quick everything was so clean and sanitized and staff in every department that we encountered was polite and professional before entering I was so nervous because of covid but there was so many hand sanitize stations and everyone wore masks in fact before entering masks were given to anyone not having one on

G.
Review №23

Very good place for kids, they show their care an understanding during a tuff time

Ma
Review №24

We have been using this hospital for the last 16 years. It’s is growing to help more kids . The staff of the hospital are amazing they work at this hospital because they love helping kids. I have seen this with my own eyes they are very caring of ever child. The food in the cafeteria is very good now the staff is not very friendly to any one. I have to say the cleaning staff it doing a excellent job keep the hospital clean the old hospital is as clean as the new parts . The work that the Doctors are doing there is amazing. I thank God for all of them

Ri
Review №25

My son transferred from an out of state hospital to this one and they saved his life. He had brain cancer and we spent 3 months at the 6 center. The nurses were INCREDIBLE and made our stay feel as comfortable as possible. The doctors were patient and listened to our concerns no matter how busy they were. Dr. Volk was amazing and our hero. Thank you CHNOLA!!

Ty
Review №26

The Doctors and Nurses were awesome. They made sure my son Noah P. was well taken care of. The service from everyone at Childrens Hospital was Great (All Departments).

Co
Review №27

Excellent care and facilities but I would only go again if my child is dying or I’m looking for overinflated “hospital level” bills.Hospitals have a knack for finding insurance company loopholes and special legal perks to upcharge thousands for things that cost way less in an outpatient office setting. And even if you have an outpatient clinic appointment, they still bill hospital procedural charges. Never again will I go there.I agree with other reviewers that their billing department is horrible. Rather than have a supervisor return my multiple calls/emails to explain a bill, they just sent me to collections. Pretty sleazy. I guess they have to shake the money out of someone to pay for that elegant new expansion and lobby.

Br
Review №28

Docs and healthcare staff were outstanding. Their management is the worst I’ve dealt with. Ov

Ny
Review №29

So loving and understanding. People will never understand what it is like when you have a sick child. We arrived late due to the weather and they were still so understanding. Dr. Lilje was awesome.

Am
Review №30

You will wait 2 hours every time you come

An
Review №31

This place is awesome, very helpful, kind, & compassionate. THANK YOU DR ROTH AND SCAGNELLI. AND HEATHER WE LOVE YOU ALSO!! Thank yall Jordyn is well taking care off here!!!

Yo
Review №32

Dr. Lilje in Cardiology was our doctor -- excellent care all-around.

Co
Review №33

Today my son came in for a MRI. He is four and we wanted to try first without sedating him. The staff was amazing and supported this. He was able to complete the scan with no problems and Nurse Hannah brought him a surprise at the end. She was also waiting with gatorade and a big smile! Thank you so much to the staff for making this a smooth painless test for my boy. Bravo.

Le
Review №34

This was my first time visiting the Childrens Hospital in New Orleans. I felt welcome when I made it to the entrance way up to my appointment with Dr. Marble and his staff. They are very professional, caring, compassionate, knowledgeable, and with a sweet spirit. If I say so myself I would definitely recommend this hospital. Keep up the GOOD WORK! and May God continue to Bless you and yours....

Br
Review №35

While on vacation in New Orleans from Florida, my wife and I admitted my 6 yo daughter due to a TIA/mini stroke (from a rare condition she was diagnosed with 3 years ago) that she experienced while walking around the French Quarter in the heat.We immediately drove straight to the nearest Children’s Hospital.Our experience was Above and Beyond service from the whole medical staff that we encountered yesterday. Everyone from the front check-in ladies to the main providers in the ER who registered us very quickly!I wanted to recognize personally the Medical Student first on the scene, Joseph Sansone. He asked the right questions and collected information from us very professionally (something my wife and I have done many times) thinking he worked there for many years, but finding out it was his first day! You’re going to be an Amazing doctor!Mrs Liz Tran, RN, who was by my daughter’s side majority of the time, catered to all her needs and made her feel comfortable throughout her emergency visit! Thank you for sharing your personal experiences, which that made us feel better! I don’t remember the nurse who switched shifts with Nurse Tran before we were discharged , but thank you for making our daughter happy with the gifts!Mr Gillis Dewey, radiologist, who performed the CT Scan, made her feel comfortable throughout the whole process from transferring her into the wheelchair, till the end of the scan. (She’s still raving about all her copious amounts of stickers you provided her and her little brother).ER tech, Lars Barr, was amazing with guiding us through the whole process. You were very efficient ad timely on keeping everything on track.Lastly, Dr Mark Carbon, M.D. was very caring from his initial introduction...all the way through the discharge. Keeping his staff efficient with care and keeping a big smile on his face the whole time every time we interacted with him made us realize why everyone was so great! His leadership reflected in all the staff in the ER! There was a positive vibe and energy throughout our visit!Thank you for making our experience with all of you very professional, friendly, and personable! We would come to this ER again if the event ever arises! The hospital’s upper echelon and president should be proud of their staff and performance today! God Bless you all!!From the bottom our hearts,Mr and Ms G, and Ella

Cr
Review №36

I really want to give Childrens Hosptial 5 stars because I really do love the way they treat my children. The staff is always amazing. Yes, there are times when we have to wait a while when we visit the ER, but thats to be expected. My daughter broke her arm at school last April and the experience at the hospital was great. HOWEVER, the billing/finance department is HORRIBLE!!! Because this particular accident occurred at school, we have the schools insurance involved, as well as ours. The accounts receivable/billing department REFUSES to contact the insurance company for any information that THEY need. After almost a year of dealing with this, im down to 1 medical bill that the insurance company has paid and the hospitals billing department claims that they havent received it. Instead of them following up with the insurance company, they continuously send me the bill. I called them and was told that they dont make outbound phone calls. What??!! That is absolutely ridiculous to make the patient have to call around when all they have to do is call the insurance company to get what they need! The insurance company told me that they need the hospital to provide them with certain information that I cannot give them! Continuously getting the runaround..oh and ATTITUDES! I cannot believe how quick people are to tell you that they cannot help & YOU (the patient) have to do everything and spoon feed it to them! There definitely needs to be a change in a way they handle this.

D
Review №37

The staff members are always so pleasant and welcoming.The process was in and out and the activities are amazing like theZoo mobile, the cool clowns and the different areas the kids can take their minds off what they are going through.

De
Review №38

This hospital has a very caring staff! Every person that Ive crossed paths with at this location treats the patients and their families as if theyre a member of their own family. Renovations are being made that benefit patient care and the new parking garage is a blessing.

Mo
Review №39

The new remodeling and parking structure made it much better. Traffic and access are way easier now. The remodeled lobbies and helpful reception staff are also great.

We
Review №40

Live in Houston; but drove to NOLA for second opinion for grandson. Appointment desk was very accommodating, assisted with hotel choices near hospital. Service was timely and all staff were helpful and kind. The clinic was spotlessly clean and had interesting features for children. The xray personnel were great with our grandson, getting good films in record time. The office staff and doctor were so kind and good with our grandson, he actually told us he had a good time there! Everything was fully explained and we would definitely go back if needed and recommend highly.

Re
Review №41

The doctors here are amazing . Nothing short of miracle workers . The Nursing Supervisors [Stephanie] however , not so great . Social Worker Ms. Alex also awful to have to deal with . My son was treated as if he were somehow secondary to his childs mother the entire 11 days that he had to spend there while his son underwent heart surgery . The outdated opinions of Stephanie and Ms. Alex on how a childs mother is somehow superior to the childs biological father , who was the one who brought his son there in the first place is something Administrators will want to look into and change lest they find themselves on the receiving end of a Discrimination Lawsuit . This is almost the year 2018 , not 1918 . Closed minded individuals who cannot seem to adapt and change with the times should not be allowed to hold supervisory positions where they are making crucial decisions that deeply effect parents , {fathers especially} during an almost intolerable time filled with stress and fear and anguish as to their childs welfare . The supervisory staff should be doing all they can to alleviate this fathers worries rather than being the root or source . I would not recommend this hospital to any father who is separated or going through a divorce as the staff here will treat you as if you do not matter , and that is unacceptable . I would tell such dads to take their babies to Texas , where amazing hospitals and doctors are , which is certainly where my son will bring his son the next time , if and when such critical care is needed ... Regina A. White [on behalf of her son: Walter A. White , who was there with his 5 yr. old son ]

E
Review №42

This place is amazing we seen 2 doctors here and they are very nice and helpful. The place is big but is easy to find what are you looking for.

pi
Review №43

I have a special needs son. This is the best hospital and they do everything to help his needs. I would highly recommend. Since he has special needs I always stay at the Ronald McDonald House. Just call Social Services at hospital and tell them you need them to send a referral to The Ronald McDonald which is proof of visit.

Do
Review №44

Drs and staff are very friendly. Everyone from the parking lot attendant to the check out desk are courteous and friendly. Scheduling appointments are easy. Nurses are accommodating when trying to gain information about labs or testing results. Drs really seem to be knowledgeable and willing to help. The housekeeping is another story. Floors are very dirty in some waiting rooms and waiting areas. Every bathroom I have been to in the hospital could be cleaner. Just could really use an upgrade in the housekeeping area which is a shame when every other department is great!

Ti
Review №45

The most horrible experiences I had at a hospital. On Tuesday November 19,2019. I went in to the emergency room around 900am. My daughter had a high fever and the fever wouldnt go down. I sign her in and look around the waiting room was very packet I knew I would be waiting awhile so I took a seat. As a hour pass my daughter hadnt been tragic yet and her fever was getting higher and so I ask to speak with a nurse because she was looking like she want to pass out. No one came out and that was after waiting 30 more minutes. My daughter started to vomiting in the er and I started to call for help and the nurse didnt come . I ask to speak with someone higher up and she came out wasnt helpful at all . They looked at my child and said nothing was wrong at this point I pick her up and left out and went to the nearest urgent care for her that I know would see her. My daughter had the flu and they didnt care.

Cr
Review №46

Wonderful staff and immaculate facility

ka
Review №47

Have been there with my granddaughter and just cant say enough about every person on staff. Great team work, loving and caring. Highly trained from the service people to the medical team. 5 stars needs to be 10🤗😍

Tr
Review №48

I was in the CICU unit with my one year old and Every Doctor, nurse, housekeeper, etc took care of us. This hospital is the cleanest hospital I have been to, they have somewhere for you to sleep, shower, wash and dry clothes. They are Truly the BEST Hospital designed for little babies and I truly appreciate Everything they did for my baby Olivia

ra
Review №49

This is the best hospital for children!!!

Ya
Review №50

My child is 8 months old and has had an ear infection for the past three weeks. We have tried three different antibiotics in the last three weeks and nothing has helped. I went to his PCP and was referred to Dr. Hagmann for an evaluation. He is a great doctor and I would have given him five stars if it werent for Tiffany, his secretary. I tried calling to schedule surgery for my child and Tiffany told me she would call me back within the next couple of days. Today, I did what any other concerned parent would do and tried calling again to see if I could schedule the surgery. I then had my mother, who so happens to work at a local pediatrician, call and schedule the surgery. She left a message and tried calling again when Tiffany finally picked up. She said the office was overwhelmed and to not expect any appointments for surgery until the end of June and the hung up in the middle of the conversation.P.S.Tiffany, when speaking to concerned mothers please try to put yourself in their shoes and show compassion. I also wanted to let you know that I also work at a doctors office, I know the stress of working with patients but its not right to let out your frustration to a parent who is just trying to take care of their young one.

Br
Review №51

I’ve always had good experiences here. The wait isn’t bad for a hospital and the people are kind.

Ya
Review №52

We drove from Denham springs for my son’s doctor appointment. Appointment time is 2:30p, but we didn’t be called at 4p, I went to the front desk to ask what is wrong, she told me doctor is late today, you can re-schedule. Very calm, no sorry, what kind of hospital can treat patient like that???????

Ja
Review №53

This is the hospital I use to go to growing up. When I needed surgery for anything and even for some of my checkups, this is the place I went. Its an excellent hospital with great care and service.

Ja
Review №54

My son has been a patient of Dr. Keith for 5 years now. I couldnt have asked for a better doctor for him. He takes time to explain everything in a language we both can understand and treats him like a human being, not like someone that doesnt matter. I will recommend him to everyone that needs a Pediatric GI doctor.

Fl
Review №55

Theyre an amazing staff. The doctors take time to explain anything you dont understand. They make transportation arrangements for you. The nurses come right away when you call.

Me
Review №56

Not the fastest service but they are very good at their jobs, except the billing department. Had to request an itemized bill 5 times before they sent the correct thing.Had to come here after the local quick care refused to place stiches on the chin of a 4 yo because he was so young. Smh

do
Review №57

We were very disappointed in Childrens hospital last Monday . My little down syndrome nephew was transported there from Lutcher hospital by emergency ambulance with a bump on his head. They said he needed further testing. Emergency room doctors did NO testing at all to see if he might have any thing wrong. Instead, some one reported my niece, his mom to Social services. She is a very caring person and would do anything for her kids. If they were so worried, why didnt they do further testing as she asked them too.Then she had to find her own way home because she was stuck there with no ride . 😢😢😢 She said hospital was filthy . I am a very disappointed Aunt.Now they both tested for flu virus today. 😢😢😢😢😢😢😢😢😢😢😢😢😢😢😢😢😢

Sh
Review №58

As expected, the Nurses are heaven sent. Admitting, and any process after was pleasant which made it easier for my Son. Great Hospital

Ni
Review №59

The worst patient experience I ever had in my entire life. My gdaughter recently had a gjay tube placed shortly after she started to lose weight I called multiple times to be seen by the gi/ nutritional team for this matter I finally got the right person on the line who understood the situation in she explained that this happens in these cases sometimes and reassured me that they would get her on the right diet no problem there... Well a couple weeks after making this appointment my gdaughter had to be hospitalized and was scheduled for a procedure on monday by the time my family and I arrived b4 I could unload everything out of the car cps in the room the social worker called n said the baby wasnt being feed threw the gjay which is the only way she could eat so that was a completely false statement right there. Instead of them correcting the situation they blamed the family. Needless to say my whole family felt embarrassed and very hurt by this because we love and care for my grandchild dearly and they made us feel completely inadequate but were strong and we continue to stand united and we support each other I would suggest that you think twice about this hospital b4 bringing your precious treasure to this facility.

Br
Review №60

Spent 2 days there with my baby and they were great so nice went above and beyond to make us comfortable and help my baby get better.

Am
Review №61

Well, Ill update later, but for now this is terrible! Brought my daughter here to get some answers and relief from abdominal pain for several days. So far, we have been stuck in a room for 2 hours. She is hurting! This is the ER. Emergency Room! Wow! Lack of concern, no communication, dirty room (blood all over wall next to the bed she is lying on). First time ever coming here. Praying I never have to again.1 hour later...After complaining and asking when we would see the doctor, the doctor walked in. She was very nice. She was very thorough.And waiting again...An hour after the doctor examined her and said she was going to order tests, no one came and got her. I went to the nurses station and asked for a specimen cup...an hour after she provided specimen...had to go back to the nurses station to give the nurse the specimen, was sent back to the room so she could come get it with a sticker. Informed her of more symptoms and asked for the medicine the doctor offered. 20 minutes later, the doctor asked if my daughter had gone for other test (she had not) so we also asked about the medicine, and she said the nurse did not tell her anything we asked her to.Conclusion: doctor ok, staff is incompetent and lazy.

ka
Review №62

I dont usually go to this facility but is great service I thanked, mr Gerald, mrs Ana front desk main entrance. Mrs shirley nurse mrs Donna,Hanna mrs E form MRI thanks tou keep the great job God bless you all. Karla Herrera

Ry
Review №63

Great place, they make miracles happen here. Sometimes i refer to the doctors and staff as angels. Their nic unit is one of the best in the gulf south

An
Review №64

At this location treats the patients and their families as if theyre a member of their own family,e being made that benefit patient care and the new parking garage is a blessing.

B
Review №65

In June I had a baby with a heart condition, he needed a total of 3 surgeries. His first surgery was soon after he was born so I thought and believed childrens could help him. The day my son was born they flew him to childrens. The next day his heart stopped and he went 20 minutes with no oxygen. They specialize in children but could not tell me what happened. The communication was horrible because at first they said 45 minutes no oxygen then said 20 minutes. Before he went to childrens hospital I signed papers for them to care for him and save him, before he got on the helicopter. They waited 20 plus minutes to put him on ecmo (baby life support). They lied and gave false hope. I will never trust them, recommend them, or go there again.

Ro
Review №66

Very dirty and unsanitary. Discharged my 14 month old with wrong diagnosis and almost cost him his life. Nurses seem untrained and unprofessional. Also not informative at all. The team of doctors although friendly didn’t get the necessary tests done to figure out what my son really had and just assumed he had a virus when in fact he needed brain surgery not related to a virus at all.Do not recommend! Avoid at all costs(in my personal opinion)

RL
Review №67

My son was seen twice at this hospital’s ER. Our first experience there was disappointing. The check-in ladies were very friendly and the check-in nurse as well, but once we actually went into the ER in our room things went downhill. Our room was very dirty. There was dry blood on the wall and on the side of the bed. The nurse came in and took a sample of nasal drainage from my then 9 month old’s nose with a strong suctioning device. After doing so the nurse walked out and my son’s nose started bleeding and we didn’t know if this was okay or not because the nurse was nowhere to be found. My husband had to ask one of the CNAs for a towel to help clean up all the blood coming from his nose. He was tested for the flu and RSV. One doctor came in to assess him and he was almost dismissive of our concerns especially after asking if this was our first kid. So what if we are first time parents? That doesn’t make our concerns any less important. After almost three hours of waiting and no one coming to check on us in that entire time frame, they finally came to tell us the test results, but only after my husband went looking for someone at the nurse’s station. Another doctor came in and told us our son had RSV and she too was very dismissive of us and asked us if this was or first child. She vaguely explained what we needed to do, gave us a print out of RSV and sent us home. About two days later we were back at the ER because our son seemed to be getting worse. This time we had a nurse and doctor that were much more attentive and nice to us. This doctor also took the time to explain RSV to us and what was common and not. This time, he actually received the treatment he needed. Fast forward to several weeks later, we get our bills in the mail. I called the financial assistance office to inquire about help with paying the bills due to my husband losing his job and I am greeted by a rude financial counselor that flat out told me I didn’t qualify for help and needed to get in touch with Medicaid. She didn’t even attempt to help me. This has been a very disappointing experience for us and so long as we can help it, we will take our son to another hospital that treats children.

Le
Review №68

A very caring and family oriented hospital. The staff is so friendly and goes out of their way to make the kids feel safe and comfortable.

Br
Review №69

Hospital supervisory nursing staff as well as social services personnel made it very difficult for my son , who is the father of the patient . He wrode in on a helicopter , admitted him , and was there the entire 2weeks . The hospital staff repeatedly put the mothers wishes before my sons . He was without vouchers , had no place to sleep and at times slept on the floor in a waiting area . The hospital justified their actions by saying that the hospital almost always sides with the mother We are in 2018 not 1918 and outdated views should be adjusted .

Da
Review №70

Love the staff. All have done everything possible to make things easy and non-frightful for everyone.

Bl
Review №71

We have been waiting for over an hour and half just to be seen. This is ridicules there should be no reason to wait an hour and a half just to be seen. We got put in a room quick but haven’t seen a doctor or a nurse in that time

Cl
Review №72

We went in to get our son an x-ray on his head after our Doctor had previously failed to order this with an ultrasound the first time. So needless to say, Dr. Ann Miller from DoCHC is horrible, but this hospital isnt any better. I have had full body x-rays my entire life due to a medical condition, and do not care if I get radiated. When we went into the room, the stupid x-ray ladies wouldnt allow me as a parent to calm my son down, he is 4 months old, when they werent even ready for us to be there. The lady was very rude and took some kind of round pads and smashed them into my sons head to try to hold him still, which I would have been able to do without them. The ladies also thought they would need another doctor to help, because they wouldnt listen and get out of my way and let myself or my wife help. The x-ray tech couldnt time the pictures correctly so my son had to get 3 x-rays instead of 1. Also, one had to be retaken due to the lady having her fingers in the picture from holding my sons jaw down to the hard table. I will never take my son back here and would recommend that nobody go here. As a parent, I was highly offended and honestly I did NOT have anything pleasant to say to the people as we left, when they told me Thank you, come back again soon How stupid is that? NO parent ever wants to take their child to a hospital because that means they are hurt or something is wrong. This place needs to get a clue and if I say as a parent I dont mind being exposed to something to protect my family, there should not be anything said except, Yes sir, what can we do to help you Remember I am paying you for services!!! They also charged my insurance without telling me, when my son is covered under 2 separate policies, and the other would have paid 100% without me paying out of pocket. Overall a horrible place to go if you want a job done correctly and want to be respected as a whole.

Jo
Review №73

I wanna thanks childrens hospital for taking care of my son John Jordan Jr i appreciate it i support yall my son was suffering with RSV Virus and now he doing so much better i love childrens hospital they one of the best hospital ever thanks -Donna Virgil

Je
Review №74

The nurses in the pediatric ICU are awesome. My son got the best care here.

Ja
Review №75

Seems like the nurses in this hospital will lie to keep from getting blamed for their mess ups. Or if you dont do what they want you to do they lie to the head nurses and cause problems with the parents and nurses

Ro
Review №76

Best Hospital (ER) department ever they go above and Beyond always! They have help my son many times. Go Childrens !

Ma
Review №77

Very dirty and poor care was rendered. I will be submitting my issues with joint commission immediately. They use their manners to cover up bad practices such as not washing hands, not using gloves for procedures, and literally having food and ants on the floor but refusing to clean it. I have taken several photos that I will share if anyone would like to see.

ja
Review №78

I spent the better part of 1990-1994 there having surgeries and treatment on my foot. The nurse staff was excellent, and doctors where amazing.

Je
Review №79

All staff was nice an very respectful made not only you as a patient feel at home but the parents and guest as well

ve
Review №80

It is the only place I would take my child. Childrens has the best doctors and nurses who are passionate about their work.

Re
Review №81

Do not go there they misdiagnosed me go to Saint Judes Children’s Hospital all they want is your money they were going to put me on chemotherapy trying to convince us not to go to St. Judes I want to Saint Judes and it save my lifeI would give it zero star After my surgery they sent me home with a new pain pills I just had Advil and Tylenol

La
Review №82

I have been taking my daughter to the eye doctor for about 2 years and the lady at the front desk in doctors George Ellis has a horrible attitude. My daughter was sent up from the emergency room to Dr.Ellis office and the lady at the desk acted as if my daughter was disturbing her. She walked around talking to the school students as if she didn’t want the to see my daughter. She has a poor people skills. I don’t know if she (front desk lady) is or was having a bad day but this is a professional building she needs to leave her personal problems at home, you have patients that have far worse problems than her! Someone needs to talk to her or she needs a vacation to gather her thoughts.

Tr
Review №83

Terrible experience when I tried to transfer my son to a different Hospital. When I tried to switch my sons Doctor, basically transfer him to another hospital, Dr. Maria C. Velez-Yanguas called Child Protection Services on me because I didnt get her his transfer papers fast enough. Very Fake and disingenuous woman. She instructed Childrens Hospital Social Worker, Melanie Lepine, to call the Child Protection Services on me even after I had the new Hospital fax over his release forms. I guess I didnt do it fast enough for her liking. So parents if you have this this Doctor, to avoid unnecessary disturbances, request someone else. Or simply go to another Hospital.

O.
Review №84

The hospital staff, nurses and doctors are awesome. But their central scheduling people are rude. I just spoke to the most unprofessional appointment scheduler ever!

Me
Review №85

My review is in reference to outpatient physical therapy. We were referred for my daughters neck. I have been calling back and forth between my daughters office and theres and even got the fax sent to a neighboring office bc there fax machine has been broken for 3-4 days. I call again today to see if they received the referral at the other office and they tell me they wont have it until later and theyll call me tomorrow but it doesnt really matter bc they have a month waiting list either way. Terrible service and ridiculous to not have your fax machine fixed for days on end!

Sh
Review №86

My grandson with down syndrome was sent there by ambulance Monday for a bump on his head. They refused to do a cat scan and treat him. Place was filthy. Waiting room was full of sick people and the staff was not friendly at all. Now my grandson has the flu. Thanks Childrens. Bathrooms were horrible. Never offered water or food for him during the time he was there. My daughter cried. This is very unsatisfactory. No more childrens for us. Hello oscner.

Ch
Review №87

Love the staff they are wonderful and very sweet from the drs to the kitch staff . Thanks

Jo
Review №88

Dr Robert neurosurgeon is a bad man and dont know what he is doing. Dont let your child die .......

Me
Review №89

Again so wonderful . Being here sucks the staff make it great.

St
Review №90

The first time I visit you guys everyone was so great check in desk was so nice

Ra
Review №91

As someone who has been hospitalized in their psychiatric unit, I can say I have never received such poor health care service in my life. They were not gentle or caring in treating my mental health and I left there feeling worse than I did entering. If your child needs psychiatric hospitalization, please choose any other facility.

Ke
Review №92

Took care of me as a child with my diabetes and they are now taking very good care of my newborn son

No
Review №93

Upstairs need to be cooler. Hot for a hospital. Everyone knows, heat rises.

Al
Review №94

Staff was very unfriendly and rude from the time we got there. Not to mention I felt the NICU staff was too young and inexperienced to be in that area.

Ki
Review №95

Let me begin by saying the nursing staff is phenomenal. They are not the problem at this hospital. I am very disappointed with the rest of my experinace. My 3 year old was schedule for out patient surgery at 630 am. When we arrived there was no staff at the designated chk in location. Staff did not arrive to begin chk in until 6:50. It is now 10:40 am and we are still sitting in the room waiting on anesthesia. She has not be allowed to eat or drink since last night which is standard procedure but now understandable so she is very hungry and thirsty. She is highly irattated and crying to go home. I was told she would be down in or by 8:30. Then when I inquired about a eta at 930 I was told 30 mins. Well as I’m typing it is 10:45 and we are still waiting. This is inconsiderate to not only the parents but moreso the young children. It’s unprofessional and I am highly disappointed. I’ve never had these issues at any other children’s hospital and I wish New Orleans has another option for this type of care for small children.

Su
Review №96

My son was flown here after 2 weeks at another hospital where they entubated him while under respiratory distress and were not able to remove the tube. He stayed 2 more weeks at childrens while they came up with a plan to get it out. I stayed in the room with him. I would never feel comfortable leaving him there by himself. Most of the nurses were rude. Some were untrained. I actually had to tell one how to put a blood pressure cuff on my son because she did it wrong 3 times. A different nurse put his monitors on wrong. Another nurse would raise her voice at my son, telling him dude stop when he would move. (He is under 2 years old, had a tube in his throat, & had been laying in a hospital bed for 3 weeks).On being discharged, we were given 3 prescriptions by a team of doctors. & told to follow up with the ENT the following week. We did & were cleared & told to stay on medicine for the duration of cold/flu season. But, when calling for a refill/dr auth required... yet again another rude nurse. She said they wouldnt refill it because thats not what they wrote a prescription for.. saying it was the team that wrote it.Ill give a star at all because they actually did get him discharged. Also for the physical therapy workers. But everything else about the place would get zero stars from me.

Va
Review №97

In March 2001, before the hurricanes, my daughter was 5yo at the time and was flown in from Many, La. We had to drive due to insurance. Dr. Tilton was one of the drs that tended to my daughter. Dr Tilton is excellent along with the others. The medical staff was very caring. The hospital was clean and the cafeteria food was good. My daughter had encephalitis. With the treatment received she has moderate learning disability and short term memory loss. She struggles but she is still here. Thanks to Fr Seelos and the team at Childrens. I am forever thankful to them all.

TO
Review №98

Im currently here Now I bought my Grand child here for chest Pain and its taking for ever for. Them see us I only came because its a HOUSPITAL for Children Never no more I wish I had my Phone out at the time after she took X,Rays all the Nurses /// NA on they Phone..Playing games ,,,Social Media this is Not a place to be using your Phone for personal enjoyment..

Ra
Review №99

My son has been going to CHNO since he was 2 1/2 years old to receive Botox injections from Dr. Wong. Dr. Wong is one of the very few doctors that can give Botox to minors so he always has a waiting list and it is very hard to schedule appointments, which is understandable. Dr. Wong is very kind and understanding. The staff is always kind and efficient. I have never had a bad experience there; it is definitely worth the 1.5 hour drive to receive excellent care.

Qu
Review №100

I just hate the fact that contractors control the air. A hospital is supposed to be cold not luke warm !! They adjusting the temp for themselves but, what about the children??

Information
100 Photos
100 Comments
4.1 Rating
  • Address:200 Henry Clay Ave, New Orleans, LA 70118, United States
  • Site:https://www.chnola.org/?utm_source=GMB&utm_medium=Yext
  • Phone:+1 504-899-9511
Categories
  • Children's hospital
  • Hospital
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • Online care:Yes
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