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Alessandro Clinica Medica Familiar y Dentista
13925 Indian St, Moreno Valley, CA 92553, United States
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Mo
Review №1

Dr. Angela Wang is the best. Its always a pleasure to see her. My kids love her. Every time I take my kids to their annual physicals, she tells me how much they grew and how much weight they gain. She is very helpful with filling out school/daycare forms. She is very sweet, I recommend her 100%.

Br
Review №2

PA Santa Maria is one of the kindest and most helpful providers I have had. He is willing to work with me to come up with and for treatment of my complex medical issues.

Si
Review №3

Had a dentist appointment there ladies at the front desk are so nice and friendly. Even the dr he was kind and nice explained everything I had to get done.

Er
Review №4

Sigh... Where to begin.1. Even if you been to the clinic before, you still are required to fill out the same forms over and over again.2. There is zero talk between the front counter and the nurses. I had to repeat myself 4 separate times for the same thing.3. Calling here is a nightmare.4. Appts are always 2-3 months out5. The miscommunication that the docs office hears from what was said to the directly to them.6. They dont give 2 cents about you or what you are in there about.7. Unprofessional nurses and doctorsI reported them to every agency that has to deal with them. I am not the only one. This also has happened to my wife and kids.

Ma
Review №5

Everyone was really great! Nurses are really friendly, and doctors do an amazing job. I am so glad I found this clinic.

Da
Review №6

Staffing, absolutely horrible. Dr. Angela Wong is amazing. If it werent for the awesome experiences with Dr. Wong I would have surely found a new pediatrician by now. The five stars is STRICTLY because of the Dr. Staffing stars are a 1.

Ro
Review №7

I liked Dr Rojas he took his time with my son and showed concern for him. The clinic staff are nice and professional

Di
Review №8

Front office ladies were friendly, polite and efficient. Back office were well prepared and quick. Dr. Wang listened which is the most needed skill for any practitioner. It was my first visit after moving to the area but I was impressed overall.

Pa
Review №9

Dr. Angela Wang was amazing. She never rushed me in all my questions and concerns I had for my daughter. Super nice. The staff was great and helpful too. Have never had such a good experience at a doctors office. Thank you.

Ke
Review №10

Very unprofessional clinic !!! First got there waited 1 hr after my set appointment once I go in I tell them my situation and the nurse proceeded to ask me if I wanted a Pap smear and I said no because I was on my days she said well let me ask the doctor and comes back says “ he said NO because you’re on your period “ I was like I said no since the get go… whatever… then I see the male doctor and I tell him how I feel and the reason for my visit and he was so dismissive it was like those times you tell someone you’re feeling sick and they tell you you’re exaggerating very unprofessional clinic never again going back switching my clinic ASAP

He
Review №11

I had one of the best experiences at your office than I have had in a long time. The nurses were very awesome. They explained every thing they were doing. The Dr was also awesome. He listened and took his time with me on my very first visit. Actually did more than the first Dr I was seeing. Thank you all for the greatest experience!!

Di
Review №12

I honestly don’t know how this place has 4 stars.I had an appointment to get some results read to me one month ago. On the day of my appointment, it was over the phone and they told me that after calling my insurance they didn’t cover over the phone visits for test results. I was upset but I understand that those things happen. So I rescheduled and I explained my situation to the person who schedules my next appointment, I told them that it had to be an IN PERSON appointment because of my insurance. The day before my appointment they called me to tell me that it was an over the phone visit. And I told them specifically what had happen and why I was even rescheduling this appointment the person who called to confirmed my appointment called the clinic to make sure and told me that who ever he spoke with told him that it was an over the phone appointment and that it was fine. I should’ve known these people don’t really care about patients. The day of my appointment AGAIN they tell me my insurance didn’t cover this type of visit and I told the nurse that this same situation had already happen to me and that’s why the day before I made sure. She just chuckled and said “will you be able to come in today” it’s so upsetting because you plan your day around these things and for them to just think you can pick up your things and show up. Anyways. Don’t care to get my results from them. Talking to my insurance and finding another doctor.

br
Review №13

Dr. Rojas is very concern about my well being. He listens to me and is willing to request approvals for me to see a specialist if we both deem it is necessary. The nurses are polite, the office is very clean and I would recommend this clinic to anyone!

BE
Review №14

Im so glad to be a patient of this medical clinic the all personnel are friendly and professional speciality Lupita at front desk, Sandra at lab.desk and my Doctor Noel Santamaria he is 100% professional, patient, and kind person!! I strongly recommend this medical clinic of Doctor Rios!!!

Ha
Review №15

This was a Virtual appointment and it went rather well

An
Review №16

Staff is always helpful and accommodating.

Ka
Review №17

Dr. Santa Maria is my doctor. He takes wonderful care of me. There were confusion of his whereabouts. But it was straightened out. Every visit or phonecall visit. He handles his business. Im upmost satisfied with his services. Thank you Dr. Santa Maria!

Br
Review №18

The staff was friendly and patient. I went in with numerous issues to be addressed. Dr. Pham turned out to be exceptionally helpful, professional, kind, and detail oriented. The actual care, referrals, medication, and testing orders were all wonderfully executed. I left feeling heard and with a plan of action. I absolutely recommend him!The reasons I am not giving 5 stars pertain more to communication in advance of the appointment. The office can be a bit hard to get a hold of/ after scheduling online they called to re-schedule. I couldnt get an appointment until 2 weeks later. I didnt take first available because I had a specific doctor in mind. There were some typo errors in my e-mail requiring multiple phone calls, and they failed to inform me prior to showing up that the doctor I had requested was not going to be there. This information should have been provided to me in advance of the appointment. I shouldnt have walked in to a long awaited appointment to hear Oh is it okay the doctor is a male/ not the one you scheduled with.

Br
Review №19

Waited two weeks for my appointment, and than they call me tell me they have to reschedule me because they are going to be closed. And the next appointment available was in two weeks. That’s very unprofessional. I told the lady that I wasn’t feeling good and that I needed my appointment, she told me that the urgent care was open 24hrs. It seems they don’t care at all.

Ne
Review №20

Profesional and clean offices .

To
Review №21

I highly recommend this clinic, since the moment I walk in the lady at the front desk make me feel so welcome and her and the rest of the staff were friendly and kind, the doctor was so patient he let me ask him a bunch of questions the I had and with no rush listen to all my questions and answered one by one I do recommend them

Ca
Review №22

They do not answer thé phone..ne es To speed 45 minuts

Gl
Review №23

The staff is so patient and friendly! I’ve been taking my little ones there for a couple of years now and they are always helpful, especially when my kids get their shots and my husband can’t go with me. The Doctor is also amazing, she takes her time to actually conversation about my kids health and is never in a rush! The time to wait to be seen is also not bad. I definitely recommend this clinic over any hospital or other clinic in town! I also want to add that the Dr hosts events for seniors throughout the year...who does that?!

Ho
Review №24

Totally happy 😊 they treat my son really good stuff always nice

Gu
Review №25

This clinic is amazing! The staff in the front Guadalupe and Daniela always greet me with a smile and are very friendly. The staff are so kind and never rush anything. The doctor answered all my questions and they attend you in a timely manner. I am always pleased with my visits.

Ja
Review №26

This clinic is so far one of the best in town! Diana the front office gal was very friendly and her presence haves a positive energy. If you ever need any help clerical Diana is the girl that will help you get it done! She help me with my kids insurance change she even offered to call and gave the rep all the info they need and made it much easier for me to just Speak with my insurance. Also back office staff is amazing Sandra,Yesenia and Emily all work with my kids and they are really nice. I highly recommend this place I’m happy with knowing that I can count on a good doctor office.

Am
Review №27

All the staff is great, starting with the office manager Letty. She’s very attentive & very kind. The doctors are very nice. The service is excellent , they answered all my questions. I wouldn’t go anywhere else.

An
Review №28

Lack of communication. Waited outside for an hour just to wait two more hours inside and was only seen for five minutes. Not happy with my first time experience here.

li
Review №29

MAL SERVICIO One star just so I could do the review But I wouldn’t recommend it here make a change if you can...Ok I came to bring my sister in law yes I understand the Covid-19 situation, but unfortunately we had to wait 2 hours in the car somehow the ladies weren’t doing their job how they supposed to seriously bad bad bad !!!!!!!!!

Da
Review №30

I highly recommend this doctors office. AMAZING staff all around. From the front office Diana being so helpful and understanding to Yara the office manager being so passionate about her patients and clinic. True definition of outstanding customer service. The wait was not long at all! It was a smooth experience. I will recommend this office to all my family and friends and will continue coming here! Very pleased.

Ok
Review №31

This office is amazing! Doctors and nurses are very helpful and caring and make sure to answer all your questions and concerns. Front staff is always so nice and welcoming. Laura has been helping me with all of my parents appointments and referrals. She does an incredible job at making sure everything gets done right away.

An
Review №32

I walked out of that place, after waiting over 2 hours. My plan doctor was changed without letting me know. I arrive 25mins b4 my appointment, had to wait outside in the heat for 35mins. I will never return and I plan to inform my insurance about this clinic.

Gi
Review №33

Great service!!!! love that theres different providers to choose from.The Drs and providers showed great attention,the staff that helped me was very kind and helpful!

Cr
Review №34

I want to thank everyone from Alessandro Clinic for the fantastic service provided for my parents. I want to acknowledge the staff at Alessandro starting with front office Laura and Diana with always being so kind to my parents and making them smile on a bad day for them , and the nurses Emily, Yesenia, Sandra for being so attentive and caring for them. Together this staff gives an outstanding experience and so welcoming into the office. :)

Co
Review №35

This is place has been nothing but good to my family and I. The service we get every time we come in is nothing short of amazing. Diana at the front desk takes care of our needs with no hesitation I love this place an recommended it to all my family members.

sa
Review №36

If you are looking for an obgyn, DO NOT come here. you will not even see the obgyn. they rush your appointments, not a clean environment for you and your baby. they do not give you any information regarding your first ultrasound. although you have an appointment, youll be waiting over an hour and 20 mins to get called back, do your vitals, and have to wait again for another 30 mins. the receptionists seem to be confused most of the time. horrible experience here.

Iv
Review №37

They are very kind to us the patients they really care and make a visit to the doctors or dentist a fun experience.

Li
Review №38

My first time. Excellent staff very nice and concerned. Most docs dont care like my last one.Thank you. Sooo much

Er
Review №39

I was seen right away. The girls at the front desk were very nice and professional and the doctor was prompt and professional as well.

Pa
Review №40

If I could, these guys would get 0 stars. I had them as my primary care for quite some time, and just dealt with all the issues; waiting hours to be seen and terrible customer service by the staff. I called to make an appointment, confirmed over the phone that they still accept my insurance, just to show up and find out that the do not accept it, and havent for a while. Ill save you some time, go find a better doctor, anywhere, even urgent care is better!

Iv
Review №41

I want to thank everyone in the clinic for being so helpful, especially Diana and Sandra C. Diana is always helping me with my office visits. I can hear the smile in her voice when I walk in and she greets everyone. She’s always so kind and positive.

Ge
Review №42

Everyone is very knowledgeable and nice here. The turn around on things is great! I love coming here

Ce
Review №43

The only reason they got one star is because I have to rate them this whole week my results have been sitting there waiting for the doctor to review them and I keep calling to see if she has reviewed them and she hasnt. Not only has it taken so long for my results I waited 4 hrs to get seen at there office. I do not recommend this place its slow an behind on there work an the doctor didnt care to ask me or listen to the things I needed. Do not waist your time like they do yours.

jo
Review №44

It’s has good recommendations but they do not open at the time that supposedly I’m been waiting for more than a hour this place sack

Ta
Review №45

I went to get a physical at this clinic, they have friendly professional staff. Diana, Laura and Yesenia, did a great job. Thank you for the good service that was provided.

Al
Review №46

This is the best clinic Ive ever went to ,,the girls are so kind and friendly and they care about your needs and they take care you and treat you like family. I will recommend this clinic to friends and family.

Pa
Review №47

Excellent service, the staff ladys amazing. 5 stars for the clinic

Be
Review №48

This is the best office I have ever gone to very nice and friendly staff I would highly recommend this office to friends and family

Em
Review №49

The whole staff are friendly and attentive. I had a bit of a scare, but Dr. Daisy Torres eased my fears.First time here, will be a returning patient.

Pa
Review №50

Had an appointment for my sons 4 year physical, took 2 hours before being seen, with no explanation until I started complaining. Would have been quicker at urgent care!

An
Review №51

Very Good Frendly Staff very helpful front office excellent and very good Doctors as Well if I was to reffer Anyone I will tell the to go to Alessandro Clinica Medica Familiar Thank You All for helping or Family and Friends Keep up the Good work!!!👌(Thanks Diana)

RM
Review №52

The best clinic doctors nurses receptionist

Ca
Review №53

Dr. Sosa is the best Dr. I have ever had.

Na
Review №54

Took a long time for Dr to come in but over all it was good service.

Al
Review №55

I like to see all doctors and nurses. Diana is your go to for front officeThey have a good service.

Xe
Review №56

I had to give them 5 stars because even if i was lost went to the wrong clinic theu assisted me rather quickly.

Ar
Review №57

Save YOUR TIME & go elsewhere. I have elderly family that uses this place and now Im looking for a new spot. This place takes forever to get doctor approval for anything! If youre running low on meds or anything else, ask a month in advance, but even then, thats still too late of a notice. If its meds you depend on, make a doctors appt in advance too because sometimes they wont refill your meds without one.

Tr
Review №58

Theres a little wait but very friendly and clean.

to
Review №59

Very nice people

Ev
Review №60

This is the best clinic they are so helpful!!

Ed
Review №61

Overall good experience however they do take long to see you even with an apponitment my appointment was at 11, got there at 10:50 and was not seen until 11:45

An
Review №62

Slowest workers and longest waits ever, dialogue between colleagues are unprofessional.

Si
Review №63

They say they are open on Saturdays, if when I went on a Saturday they were closed, false advertisements...

Ra
Review №64

You guys are awesome!!

ph
Review №65

The Dr I had to deal with is a idiot and he should be fired

Ja
Review №66

Good location.

An
Review №67

Perfect

ST
Review №68

The wait was not long at all, the staff were very friendly. Thanks

Ro
Review №69

Safe fast efficient very satisfied thank you very much for the service my wife and I thank you

di
Review №70

Very clean! Kind and I did not wait long for them to attend me, I only went for some analysis ... everything is with previous appointments!

El
Review №71

Very good they are very kind answered all my questions I was very satisfied with your service thanks.

Al
Review №72

The nurses are very attentive with cordial treatment and always very helpful, they treat the patient with respect, recommended 100% good experience.

An
Review №73

All the girls are very sweet. We really like how Laura and Sandra treat us especially. They make us feel like family

An
Review №74

Very grateful to everyone in the clinic, they are very kind. I love being able to communicate in Spanish with everyone. The girls in front are very nice.

Lo
Review №75

Very good service. I really like how Dr Santamaría treats me.

Di
Review №76

I like this very friendly clinic the staff are very capable of treating the patients ☀☀☀☀☀

Al
Review №77

Bad service, I have 1:35 in the consulting room waiting for the doctor for my consultation.

Ma
Review №78

I have 3 years coming to this clinic. All the girls are very kind especially Yara the supervisor always treats me like family. Laura and Diana always help me by clarifying my appointments with specialists because there are times that I do not understand on the phone and they always behave well with me. Sandra is very kind and always smiling. I love coming here.

Ra
Review №79

The girls in the office are very good.

Ma
Review №80

Always the receptionists Diana and Daniela always help me with appointments. Also the nurses Yessenia emely and Sandra and Dr. Noel very kind.

An
Review №81

I like myself, nurses and very friendly doctor and they treated me very quickly 😉

Yu
Review №82

They are lousy attending. They give you your appointment one hour and they attend you three hours later.

Na
Review №83

They have always treated me well, since I was pregnant, my girls physicist and now pediatrics ☺️

Yi
Review №84

I liked how he treated my childrenDr. Cabrera very good pediatrician.

El
Review №85

Your attention you see excellent

Ma
Review №86

Thanks for your attention I felt very good 😊

Ma
Review №87

Very friendly staff

Information
4 Photos
87 Comments
4.3 Rating
  • Address:13925 Indian St, Moreno Valley, CA 92553, United States
  • Site:https://www.clinicamedicafamiliardrrios.com/?utm_source=gmb_auth
  • Phone:+1 855-505-7467
Categories
  • Medical clinic
  • Family practice physician
Working hours
  • Monday:8:30am–5pm
  • Tuesday:8:30am–5pm
  • Wednesday:8:30am–5pm
  • Thursday:8:30am–5pm
  • Friday:8:30am–5pm
  • Saturday:Closed
  • Sunday:Closed
Service options
  • Online care:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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