I haven’t had a bad experience. My kids pediatrician is great. The office is great as well.

We go here because I like my kids doctor and its good to have the dentist in the same area. But Ive never been called at time of scheduled appointment even when showing up more than 15 minutes before. Why schedule at a specific time if your going to get seen 15-20 minutes after your scheduled time. But if your late they wont see you. Your patients time is important too. Alot of the receptionist can be quite rude; if you dont like dealing with different people with different attitude each day a receptionist isnt the position for you.

I Love My Childs Doctor, she is always there when I need her. She so nice and takes her time with him never in no rush and my baby is 4 months when he sees her he’s always smiling so I think that’s a good thing.

The only reason I would give this place a 2 is due to the fact my kids doctor is great. She left where she was at to come here and I HATE IT!! They never answer the phone and at one point I had to call the medical side to get someone on the dental side!! Every response I see on here from them is telling people who to call patient relations to report the concerns.... which NOTHING EVER HAPPENS. Dr Mailloux is the best and hopefully she leaves this establishment before she looses her patients!

Love my daughters doctor and her dentist very respectful very polite and they also take their time with the kids

I just had a baby 11/5/19 her billieruben / jaundice levels were elevated, on that following monday 11/11 the baby had an appointment the hospital where i gave birth stressed how important getting another screening for billi rueben/ jaundice was! We went to the appointment she got her test done i was told that by that afternoon i would have the results. Monday passes half of tuesday passes no call no results. I called the clinic on tuesday 11/12 to ask where the results were and was told they were in but the doctor hadnt looked at them yet but i would hear from them later that day. The rest of Tuesday passes here it is 4:15 pm wednesday 11/13 and after calling 6 timetimes trying to get in touch with customer service and getting the run around the majority of the day i am finally getting the results! Horrible first impression the way it was handled was very unprofessional no one could help me understand why it was taking so long or why no one was getting back to me! This will be our first and last appointment with them.

I love my kids Dr. Dont know what they got the dentist in there for. You can never get ahold of them to make appointment kids been with that doctor since my oldest was a baby and he 14 now every since they moved to midtown it sucks

Ghetto hot mess when I worked there! I quit due to a few rude staff members! Very unpleasant and unprofessional experience

Called 3 times to make a follow up apt in December and told 3 times the schedule doesnt go out that far WE ARE IN OCTOBER - why - why does the urban clinic have to be the one NEVER on top of things SMH

Never answer their phones and really snotty when u miss an appointment but don’t even answer for rescheduling or canceled appointments

The primary care clinic is good but can never get a hold of the dental clinic. Either get a new receptionist or better make her do her job correctly!

I was looking to switch dentist but wasnt allowed to for some reason. Tinisha and midtown called around for me and made it happen. Ty for going above and beyond.

I love my kids doctor in the whole clinic

Poor customer service, unprofessional staff

Its a nice place but the front desk act like they cant answer the phone

The online website is some garage, you asking questions related to the problem to make an appointment for urgent care and it sending messages to the doctor office. What a waste of time and no help for something that is urgent and need care right away.

I LOVE my sons dr!

Every time I call this place they said wrong place to call..bad super bad service..hope this place dont be up long..

They never answer their phone. I’m confused at how to make an appointment. Should go there physically? I’ve called everyday between the time they open & close, but never get an answer.

Can someone please answer the phone please

Be with clinic for 34ur now

Very friendly and helpful

Very unprofessional and late.