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Austin Medical Supply
5327 NW 36th Ave, Miami, FL 33142, United States
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Review №1

I have to say that I am very lucky that I live in Miami where Austin Medical Supply is located. From the moment I walked in I was warmly greeted by Martha and introduced to the Dreamscape 2 CPAP by Phillips. I had the Dreamscape 1 with my previous insurance but it had been recalled and I was now without a machine. Martha is very knowledgeable and was great in presenting me with the pros and cons of different manufacturers. Since I had been using the Dreamscape 1 I felt that my best option was to buy the Dreamscape 2 outright and then expense it to Cigna toward my deductible. That way I didnt have to go through all the hoops waiting for my insurance company to make the purchase for me. I got a great price on the machine and felt comfortable with the upgrades Phillips has made. I have been using the new CPAP since then. Thus far the product has been great. Martha assured me that if anything goes wrong to please contact her or, in my case, just drop in! All in all, my experience was excellent with Austin Medical Supply.

Da
Review №2

Great service and best prices. Highly recommended

Sa
Review №3

Thank you for your service and great price. Will refer to anyone

Je
Review №4

Let me start by saying there are still places that put their customer needs above all. This place is one of them! The owners, Manny and Martha are unbelievable people. They are courteous, professional and caring. Their product knowledge is second to none and will go the EXTRA MILE for their customers. I highly recommend them. They have a customer for life. Thank you again, Manny & Martha!

Al
Review №5

I want to take the time to thank Manny and Martha for their outstanding customer service. They are professional, understanding, knowledgeable and they treat you like family. Manny goes the EXTRA MILE to accommodate his customers. I’m glad to be one of them. Highly recommend them for excellent service and the BEST PRICES, ANYWHERE. Thank you!! 🙏

Ma
Review №6

I love my new cpap. Thank you for everythingAnd for the best prices call Austin MedicalSupply. Highly recommended

Ju
Review №7

Manny helped me out tremendously even at a late hour! I was on a trip to see my folks for Christmas and honeymoon when I had faulty equipment and he saved the trip. Incredible person and very knowledgeable

Jo
Review №8

Honest and responsible people. They delivered after work hours and were really helpful over the phone so I wouldnt have any doubts. Great prices, too. Cant recommend enough!

Al
Review №9

Honor to whom the honor owed ...After a negative remark, written by me, the business owner took the time to answer my questions and call me directly, to solve any discrepancy or misunderstanding of communication, which leads me to say that his attention has been of high quality and respect. ..It was not an easy conversation, but it was frontal and excellent, so I thanked him for his time and concern.The owner of the company, showed great interest for the quality of service offered by him and pride for the products he represents, which is of great importance for any client ...Seeing the possibility of doing business in the future ..

Ca
Review №10

Great friendly service and awesome prices are an unbeatable combination!!! Manny and Martha personally take good care of their customers and treat them like family. I highly recommend this good old fashioned properly run business. Review by Manny Hidalgo, a very happy and satisfied customer.

My
Review №11

Best price and highly recommend

Jo
Review №12

This company is 5 star. They deliver at 10pm when nobody else will even answer the phone. Unbeatable prices. Highly recommend. Nice people and great service. They really care about their customers.

Le
Review №13

The owner Manny is very knowledgeable and made me feel comfortable. Best prices I found to. Highly recommended

Re
Review №14

Great service and awesome prices are an perfect match.

Wi
Review №15

Mr. Aguirre has been nothing but wonderful! Ive had guests at our hotel constantly requesting medical equipment during there stay and Austin Medical Supply has been my go to every time. Mr. Aguirre is quick to respond and also when delivering products. Ive had not one complaint and every guest has been very satisfied since. You will not be disappointed. Thanks Manny for the amazing customer service.

Ma
Review №16

Are you tired of getting the run around, deductibles to high,prices are way to high? Call Austin Medical Supply. They make medical equipment affordable to anyone and they manufacture a lot of their own products. Call,come by and you wont regret it.Best prices in town and maybe everywhere!

ly
Review №17

I absolutely LOVE Austin Medical Supply & its owner, Manny! The last few years have found me searching for not only oxygen concentrators but other medical equipment for my husband. I found Austin Medical Supply online & when I first spoke with Manny I knew I had found THE RIGHT vendor for me. He knows his product line, gives excellent advice & guidance, finds the best possible pricing & even calls me when a newer product comes on the market or goes on special. He is community minded, cares more about people than making a buck himself, & he stands behind all his products, fixes most of the locally, and will even pick up & deliver if necessary. I recommend him & Austin Medical Supply 100% and give them 5 STARS!

Si
Review №18

Manny is an amazing guy, dedicated to his customers. Dont hesitate at seeing the location pic, yes its a warehouse, he wholesales. But he will take care of you and your single little machine purchase like youre a million dollar account.In town on vacation, my moms 10 year old machine broke. He met us at his shop on Saturday, and gave us both his time, and a great deal, when he really couldve charged anything.Highly recommended.

Iv
Review №19

Great service and best price provided by Manuel. Bought a Philips Respironics and he took the time to show me how it works and provide all instructions. The guy knows his equipment and had a great experience. He also saved me quite a few hundred dollars!

ja
Review №20

The best

Ed
Review №21

Austin Medical Supply always delivers 5 star service. The have all the best products in stock at great prices. They are my go-to supplier. Highly recommended.

Gu
Review №22

In need of a CPAP machine at a great price plus great customer service? This is definitely the place to go. Manny was great from the start, even on the phone he showed true customer service. He offered to wait for me at his job or even pass by his home to get the machine. Forget about going thru your insurance, unless they pay the machine 100%, no one comes even close to beating them on price. 100% best price guaranteed. Him and his wife waited until I got there around 6:30pm and were really friendly. Even tho my prescription didnt really specified the pressure, he gave me good recommendations on how to set it up. Even tho he could have just given me the machine charge me and leave, thats how bad the prescription was, he took his time to set it up for me. Great place to get all your accessories and machines

Ir
Review №23

Ive been using Austin Medical for 10 years, they have great service, prices and new equipment. The other night I had an emergency and they solved my problem within an hour. Again, thank you Austin Medical for being the best and always answering my calls.

Pa
Review №24

I had to get a replacement CPAP machine for my dad who was on a business trip in Miami when his broke. Manny told me to come on over, so I stopped by the warehouse and he took the time to explain how the machines work and gave me a great deal on a replacement machine. I highly recommend Austin Medical Supply. Ive already referred one friend and will be definitely using him again in the future.

Pu
Review №25

I called these folks yesterday when my 96YO moms alternating inflation ulcer mattress went out. I spoke with Manny and I have to say that a day later my mom has a new mattress and pump at a reasonable price. Manny was was very responsive and caring and made things happen for me. He would have gone over there at 10pm last night if I didnt stop him. I will not hesitate to contact him in the future for any medical equipment needs and neither should you.

Ge
Review №26

Was very helpful and knowledgeable. The owner went above and beyond to help.

An
Review №27

Traveled to Miami and needed a CPAP, ordered one from them and had it in less than two hour. Wow, great service!!!! Never dealt with a company that was so knowledgeable and customer friendly... The price was the excellent, would definitely do business with them again... Andy

Ma
Review №28

CALL AND GET THE BEST PRICES ON ALL YOUR MEDICAL EQUIPMENT PRODUCTS. VISIT OUR WEB SITE AND TRY US OUT WE WILL BEAT ANY PRICE!WE DELIVER SAME DAY IN MIAMI DADE COUNTY. 30 PERCENT OFF ALL POWER SCOOTERS THIS MONTH WHILE SUPPLIES LAST.

R
Review №29

Have had the pleasure of dealing with Austin Medical for over 15 yrs. Highly recommend them. Best quality, prices and service. Thank you Manny and Martha

ED
Review №30

I want to thank Austin Medical Supply in Miami for their prompt and courteous response with regard to my purchase of the NEW SCOOTER. The client simply loves it!!I will definitely be using your company for ALL of My Equipment purchases going forward. This is the type of service ALL companies should offer!!! 5 STARS!!!Respectfully,Eddie FleischmanApnea Air Assistants, Inc.

Ma
Review №31

In town to leave the country and discovered I hadnt packed my CPAP mask. Even though a Saturday I was met at the warehouse and got exactly what I needed. Courteous, friendly. Highly recommended!

Ju
Review №32

Manny kindly came in the middle of the night in an emergency situation to bring us a new oxygen concentrator for my elderly mother when her old one broke down. She must be on oxygen constantly and cannot breathe without it. She also, with her COPD, cannot breathe deep enough to use the portable oxygen tanks.He was so knowledgeable, helpful with suggestions on the phone on how to keep her calm and using a portable until he could get here with the new oxygen concentrator.His service, the new equipment, was all above and beyond what excellent caring service is all about. Austin Medical Supply truly gives 24 hour service and with a smile. I would highly recommend them for any medical supplies that you might need and I know we will use no other Medical Supply co. after finding them.

Sa
Review №33

This people really knows everything in regards to medical supplies .The owners are very carerring persons, they will guide you in the best choice to solve your problems and point you in the right direction to buy the exact product that suit your need. They have really good prices too.Thank you Austin Medical Supplies you guys Rock!

br
Review №34

In town on vacation when my father realized he was missing a part for his cpac. We quickly realized most medical supplies stores were closed on a Saturday at almost 5pm. We got in touch with Manny and he was beyond nice and accommodating. Even though he was almost closed and we were 45 minutes away manny took our needed part from the warehouse and met us after hours closer to our location. The service was above and beyond and defiantly recommend Austins medical supplies for any medical needs. Thanks again for saving our trip!!

De
Review №35

Manny at Austin Medical really came through for me. I was on vacation and spending the night in Miami before our cruise the next day and didn’t realize I forgot to pack the rubber spacer on my water tank lid. I use a soclean sanitizing machine at home that uses a special lid and you have to use the original spacer on it. When I packed my cpap I forgot to get the spacer. The machine will not run without the spacer and I was up all night in Miami looking tho find a cpap store near my hotel. I called the next morning and Manny answered his personnel mobile phone on a Sunday at 9:00am. We were literally leaving for our cruise ship in two hours when I called. Manny was able to take my credit card info over the phone and had the part I needed delivered to my Miami hotel within 30 minutes. This basically saved my vacation because I cannot sleep without my cpap. Super nice guy and very trustworthy. Thanks so much Manny!!!

Ro
Review №36

Fantastic service. I was visiting Miami and my mask broke. I normally carry a spare but as life would have it this time I did not. My vacation would have been ruined. Manny came to the rescue and met me at his facility on Saturday morning and I was able to get a new mask. I actually ended up buying a new VPAP machine because he was very price conpetiitive. Great service and very friendly and helpful. Highly recommend. Thanks Manny.

Ma
Review №37

Needed a portable oxygen machine and they were very quick and best price anywhere

Fr
Review №38

I found Austin Medical Supply some years ago when after changing medical insurance I needed to get replacement CPAP masks which were not covered by the new carrier. I spoke with Manny over the phone and from the beginning the excellent attention and his knowledge was quite evident. I ended up buying a new, smaller and more efficient machine and masks whose design allows yo to sleep on your side. I am immensely grateful to Manny and will not get my CPAPsupplies from anyone else.

Ya
Review №39

The Simply go mini was much better than MyInogen. The price was the best.

Ed
Review №40

Awesome! Manny Aguirre hooked me up. Best prices in town, great customer service!

Ka
Review №41

We came from out of state to Miami for a medical trial at the UM Cancer Center. My wifes condition had gotten worst from our travel and she needed a rollator. I went to Austin Medical to find two of the most caring people you will ever meet the Reyess both Mr. and Mrs. Reyes helped me get just what I needed for my wife. I highly recommend Austin Medical, great product and wonderful people.

Te
Review №42

My husband and I are here to go on a cruise. He forgot his CPAP at home! We called and talked to Manny and he SAVED our vacation week! We were able to purchase a new CPAP at a DISCOUNTED rate! I could not believe how inexpensive this was!He DOES SHIP also! We will be sending everyone we know to check with Manny for medical equipment! As an added bonus he and his wife greeted us warmly introducing themselves with smiles and handshakes! They were so nice! Thank you for fixing our stressful situation.

Ma
Review №43

The Best prices anywhere. Manny is great

Ri
Review №44

Best selection and prices. Thank you so much gor being there for our cruise.

Br
Review №45

This was an awesome experience. Im in law school and the little sleep I do get is critical. I began feeling more and more tired and it didnt matter how much I slept. While visiting my family in Miami I grew impatient and decided to buy a CPAP machine out of the blue. Manny met me at his store at 10pm at night and opened the store for me and my family. He walked me through my purchase and even called me the next morning to check on sleep quality and advice on readjusting my CPAP machine. Great service and a great price!

Na
Review №46

Emergency situation. Came in on a Saturday and saved the day and my upcoming cruise. Good prices too!

do
Review №47

I highly recommend Austin Medical Supply when you are in need of CPAP machine. Available also,Mobility scooters,nebulizers,portable oxygen concentrators, and many more. They have friendly customers service to assist you.

gi
Review №48

THANK YOU FOR THE GREAT SERVICE AND MY LIFE HAS CHANGED WITH MY NEW CPAP. YOU HAVE A CUSTOMER FOR EVER!!

fr
Review №49

Manny at Austin supply was awesome, from the purchase to the setting up of my new machine was flawless, he was so helpful and acuminating, I would recommend him to all..........

cl
Review №50

I would like to express my gratitude to Mr. Manny Aguirre of Austin Medical Supply Inc. for helping me to select the proper C-PAP mask based on the measurement of my face ,and also for recommending the manufacturer with the best product namely : the Fisher & Paykel medium sized full face mask ref # 400hc 583.I have been through countless C-pap full face masks models and manufacturers which were never adequate nor comfortable. Mr.Aguirre took the time to educate me on the different products,gave me the best price,and offered to check my old machine and to reset it free of charge.I truly appreciate his honest and forthright manner of doing business;I have been around to many,many suppliers and doctors and none were as knowledgeable as Mr.Aguirre.I highly recommend you check out Austin Medical if you are fed up with throwing away money.He has all the products at wholesale prices.Sincerely and with much appreciation.Clifford Gebara.

Ma
Review №51

In my life I had known in such an ordinary type as the owner of this company, the gentleman who starting that title is very big, gets upset when the customer calls asking questions, or when the customer worries because I am about to arrive at an hour and because he could not for the reason and call before that time to apologize and see the possibility of doing the business the next day, the Lord is upset, plus I with Mrs. Martha who incidentally is a lady, but unfortunately the specimen that it has opaque and minimizes it, because the final result is that I talk to her at a price and everything does not matter to the man and she told me that he was the one who gave the last word, really a disgust of person, because to all this I got into the conversation that he was selling to the president of Argentina, to me who cares about who his clients are and then he told me I DO NOT SELL YOU ANYTHING AND I CALL THE CALLAFTER A YEAR OF HAVING SUFFERED THAT EXPERIENCE SO TRAUMATIC, UNTIL TODAY I DONT EXPLAIN ME HOW A PERSON WHO HAS A BUSINESS CAN TREAT SO BAD TO HIS CUSTOMERS, THERE IS NO COMPARISON WITH THE PLACE THAT AT THE END PURCHASES THE PORTABLE OXYGEN, PEOPLE SUPER EDUCATED, FRIENDLY AND WITH MANY EARN TO HELP YOU IN EVERYTHING RELATED TO YOUR PURCHASE THE NAME OF THAT COMPANY IS SPEC MEDICAL SUPPLY

Ro
Review №52

Manny thank you so much for coming to the hotel to deliver my new cpap

He
Review №53

Great service, a lot of diferentes options and models.Personalized costumer service.

Vi
Review №54

I contacted Manny one day to request a price on a cpap machine, he was very helpful and asked me to come by his office and he would assist me. I was not able to make it in and called them back late Friday and asked if they were available on Saturday since i would not be able to make it on time with all the afternoon traffic. Manny was super helpful and offered to have my cpap machine delivered to my house, of course i said yes! He is very knowledgeable and even set up my machine for me. I can not say enough about my wonderful experience with this company and their owner. I got my very much needed cpap machine at a super affordable price, saving a couple of hundreds from what my insurance carrier DMEs wanted to charge me. I called them at almost 4pm and by 6pm i had my machine delivered. This was awesome because he saved me a 60 mile drive and about three hours of my time, for a very small fee. THANK YOU SO MUCH FOR ALL YOUR HELP. GOD BLESS YOU AND YOUR BUSINESS!.

Le
Review №55

Site says open at 9am. Called and owner said he would be there at 10am. Paid for a cab and was there at 10am to find it wasnt open. Called him at 10am and he said hed be there at 11am and for all the calls he is getting will delay him more. Not customer service oriented

wa
Review №56

Amazing durability of the product, I experience relief when they presented discounts at the same time,Thanks

gr
Review №57

The most wonderful, professional and helpful people in business!Huge assortments of CPAP machines and other medical equipment. Highly recommend for your needs.It was a pleasure to purchase my SPAP from AMS.

Re
Review №58

I ordered my cpap from Austin Medical Supply in Miami and there productwas exactly what i needed to make my decision. The Cpap and cpap maskwere here ahead of schedule and i want to thank you so much for your kind service and prompt attention.Thank youReena

Sh
Review №59

Great service on very short notice! Awesome company!

vi
Review №60

I want to thank Austin Medical Supply for bringing CPAP to my hotel. One my other CPAP machine broke..great service and great price!!! Thank you very much....

s3
Review №61

Last year my father-in-law caught pneumonia while visiting Florida and the doctors would not let him fly home without a portable oxygen machine. I looked around on the internet to determine the best machine and then I shopped around for pricing. The best price was from L & M Resources. But even better than the price was Manny who delivered it right to our door the same evening and instructed us on how to use it. Manny is the nicest guy, so friendly and knowledgeable and he delivered it at night with a smile. I thought I would never see him again. Then today, almost a year later, I called a CPAP manufacturer for a referral to an authorized dealer who would fix my 10 year old discontinued cpap machine and they gave me a number for servicing my machine in Miami. When I called and described the issues to the gentleman who answered, he explained it sounded like the mother board and with labor and age of the machine, suggested I consider purchasing the newest model of the same manufacturer. When he gave me the price, I couldnt believe it and jumped at the opportunity. And if that wasnt enough, he delivered it right to my door that same evening. When I opened the door, we looked at each other and both recognized each other. It was Manny; the same man who had delivered the oxygen concentrator to my home last year. Same smile and help. He explained that he delivered it the same night because he knows that people need their cpap machines every night and he didnt want me to have to go a night without it. He spent another half hour showing me how to set it up and giving me advice on other accessories.I am writing this letter to recommend Larry and his company to anyone who needs medical devices that he supplies. You will get the best medical equipment at the best price, the fastest personal service, and the best product knowledge from a wonderful person who deserves your business.M.S.

Ev
Review №62

Professional service, best prices, working with Austin Medical has made my job as a medical coordinator much easier. Thanks Austin Medical!

Ja
Review №63

I found the best price and the best cpap machine Austin Medical Supply.Resmed Sirsense 10 Autoset. Thank you

Je
Review №64

I needed a new CPAP machine and Austin Medical Supply gave me a great price and great service! Thanks Austin Medical Supply!

Ma
Review №65

I just purchased a new cpap machine because my health coverage doesnt cover the cost. Everyone at CPAP Services were so helpful and friendly and I felt like I wasnt rushed at all.

Ra
Review №66

After two days surfing the internet, looking for a good price to buy a new CPAP machine, I found this great place, with an excellent service and the best prices around the country, from now Austin Medical is my medical supply for all my needs and my family, thank Austin Team.

Ch
Review №67

Quality items, prompt service and excellent value!

Da
Review №68

Stellar support and quality product line.

Da
Review №69

Great service and price

Br
Review №70

Great prices and highly recommend

Da
Review №71

Manny is awesome and answers the phone.

Jo
Review №72

Thabest placr i found

Ju
Review №73

Manny was great and very helpful!

Si
Review №74

Not helpful on the phone

Ya
Review №75

Nice representative

K
Review №76

Great price

An
Review №77

The best

Ju
Review №78

Great service

ma
Review №79

TheBetter attention and equipment !! I highly recommend it !!!

Al
Review №80

Thank you for your great attention and most of all for my dad and my health. Very good

G
Review №81

Careful attention for the benefit of the clients health. Grateful, I congratulate you! Victory

Lu
Review №82

Very good service and better prices.I recommend.

Ma
Review №83

Excellent service, products and good prices. A company totally recommended!

en
Review №84

Very good service, excellent variety of products, good prices. They are clearly distinguished from the competition, far exceeding other similar sites

An
Review №85

Excellent service and quality in their services. Very good products and customer service.

Ma
Review №86

I was visiting with a friend from Venezuela and we were here. Excellent service

Al
Review №87

We arrived in Miami on December 25th at 11pm. Manny was the only business able to give us an emergency service to provide us with a CPAP mask. We were impressed first by his professionalism and his technical knowledge, and then by his vast assortment of material. He gave us a 5 * service, with the greatest modesty. We do not hesitate to recommend him and are extremely grateful for his help. Thanks to him we had a great family holiday. Thank you very much Manny!

He
Review №88

Good customer care and prices. Strongly recommendGood service and prices. I recommend it.

En
Review №89

I recommend this company, which has excellent, friendly and cordial customer service, good selection and quality in its products and the incredible best prices. I am a COPD padsman and I found with them the O2 portable spoiler that I was looking for and is very satisfied. Thank you so much.

Le
Review №90

Miamis best prices and service

Vi
Review №91

They are the ones I always buy at the best prices

Information
23 Photos
91 Comments
4.9 Rating
  • Address:5327 NW 36th Ave, Miami, FL 33142, United States
  • Site:https://www.medicalsupplydepotandrepairs.com/
  • Phone:+1 305-638-7996
Categories
  • Medical supply store
Working hours
  • Monday:9am–8pm
  • Tuesday:9am–8pm
  • Wednesday:9am–8pm
  • Thursday:9am–8pm
  • Friday:9am–8pm
  • Saturday:9am–2pm
  • Sunday:9am–8pm
Service options
  • Delivery:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible lift:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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