First and foremost, they misdiagnosed a major illness. MISDIAGNOSED. Unacceptable amounts of waiting even for being understaffed, careless, uncaring, and not very clean. The doctor did not consider the entire history of when symptoms began, and only cared about treating the current symptoms, without even understanding, nor was he willing to understand what she has been going through that led us to going to the hospital in the first place, based on her pediatricians instructions.My daughter who has had various unusual symptoms for over 2 months, was basically diagnosed with migraines and sent away. Had I not persisted and taken her to Phoenix Childrens hospital, i don’t want to think about what could have happened. She has meningitis caused by the West Nile virus, with brain involvement. She’s now facing some other complications and we have been inpatient for over a week now. When people go to the ER, they should be given the care that an ER is designed to offer, not treat patients as if they are in a third world urgent care with limited resources, which is what it felt like. I would like to appeal any bill that this place sends me, because not only did they do nothing, I was barely able to ask any questions as they rushed us out the door and dismissed us, but now we have been dealing with a nightmare that could have been prevented had she been listened to, and cared about. We lost precious time that could have prevented all of this.I hope that my daughter makes a full recovery from the neurological symptoms she’s dealing with. This place needs to do better or just shut down, I honestly don’t know how they haven’t been yet.

I can’t believe the incompetence of this hospital! My 75 year old blind father in law was discharged from there today after a 3 day stay. Because of COVID restrictions, they asked we park at the front to pick him up and they would bring him down. We get him home and open his discharge paperwork to find the medical discharge of another patient. It wasn’t even HIS discharge. So now we have someone else’s medical information! Who knows who got his paperwork. They obviously did not go over discharge with him. And we are filing a complaint with HHS.gov for HIPAA violation! Do NOT go to this hospital!!!

My father was on a ventilator and had a tracheotomy. Whenever I visited him his tube for the tracheotomy kept getting clogged or something, because the machine would start dinging loudly. But the nurse didn’t come help, and my dad was struggling. I looked outside of the room and the nurse is just sitting there chatting with another nurse. This happened every time I visited him. The door was open and the machine was loud, so I know they could hear. Then they’d see me looking, so they would stroll in casually and suction him nonchalantly. No concern shown at all.Another thing, the room he was in didn’t get cleaned properly. One time there was a dry macaroni on the floor. My father wasn’t eating, so who knows how long it had been there.And please tell me why when I talked to one nurse or doctor they’d tell me one thing, and the same day I’d get another story from someone else?And don’t get me started on the day we had to let my dad go. It was a total mess. I would not recommend sending a loved one here.One last thing, the fungal infection he picked up in your ICU is ultimately what killed him.

These people are completely incapable of communicating, have no concept of humanity and have basically made it impossible for me to talk to my loved one while they’re being treated at this hospital, the general attitude when I call no matter who I talk to, has been one of disinterest lack of care in human communication and inability to even organize a simple phone call. I understand that I am out of state but that shouldn’t matter, the ineptitude of the staff is such that I am concerned with the care my family is receiving. In this day and age and at the prices health companies charge this is completely unacceptable.Update, the generic response here from Banner is a form letter asking me for information that is already posted with my account on this website, another example of the inhuman policies and procedures exhibited by this company. Avoid this place like the plague.

I was feeling very badly when I arrived at the hospital on 7/18/2021. I was truly blessed to have some of the most incredible angels caring for me throughout my stay of 5 days. When I was moved to the 3rd floor Observation Unit, the brightest an best angel was caring for me. Steven S. from 4B was that magical Nurse that was not only caring but also very gentle. Thank you with all my heart Steven S. from 4B nursing station, you truly made all the difference in regaining my health and spirits 😇🥰

Theres a reason why the ratings are so low - this is a miserable facility. While I was generally satisfied with most of the nursing staff, I found the doctors uninformed, confused, and disinterested. There were ridiculous delays in getting simple over-the-counter medications, like a Rolaid, and as-needed prescriptions I already had at home approved. Delays in getting radiology results reviewed resulted in my being in the hospital at least one additional day. Following up to get questions answered and copies of test results has been a frustrating and largely futile experience, with hours on hold for medical records (nobody has ever answered that phone) and excuses from the switchboard that ...thats the only number... and ...all the supervisors are in a meeting and unavailable... and ...theres nobody that can help you....

Dont bother going here. Youll wait for 8 plus hours and the employees are anything but what Banners values are, which are prominently displayed. The first one is customer focused. After almost collapsing in the ER from chest pains I waited 7+ hours to be seen. At about the 6 hour mark after almost collapsing I asked the intake RN David where I was in the queue and made it clear I wasnt complaining just looking for an idea of how much longer and he said youre second on the list and I jokingly said so another 2 hours then huh and he rudley said yeah probably and then proceeded to ignore me and started helping someone else.

Please make yourself a favor and don’t come to this hospital. The staff here isn’t properly trained, 90% of them seem to have an attitude. Very unprofessional, do not go by COVID 19 regulations. Extremely sad to see our community having to deal with more issues than necessary when coming to this facility.

AVOID THIS PLACE AT ALL COSTS, they will just make everything worse physically and emotionally. I was unfortunately directed here by paramedics so I didn’t have a choice to be here. Only made me feel worse for the other vulnerable people here who voluntarily came here thinking it would actually help them. I wish them so much healing.

Second time in 2 months my dad had to go to the ER. The doctors and nurses in the ER have all been great and very helpful. The nursing staff upstairs are really good with him as well. He has lots of health issues and some dementia. They are hard to get ahold of for updates but are really good about calling back with additional information when I have questions. Grateful this hospital is so close by when we need one.

This hospital deserves 0 starts! Prepare to wait hours. Once you get passed to the back youll wait even longer. The nurses dont communicate with you. They ignore me everytime i called them for help. Worst experience ever. Dont come here!

I was born at this hospital. Been going here for issues my whole life. However, I’ve noticed recently that things have just gotten worse here. Nurses are very rude and lazy and I’ve heard them talking about other patients. Very unprofessional. Also you’ll be waiting in the waiting room for hours. Don’t come here

Dont come here, go elsewhere also if youre a medical marijuana patient dont bring your meds here, security and the police will take it from you or should I say steal it from you So beware be safe and stay away.P. S. I wouldnt be surprised if they took it from themselves. Mesa cops are dirty and corrupt.

Worst hospital ever I remember two years ago I delivered my child there and they discriminated me since I was just 19 the staff made a false report against me to DCS saying that they saw me drop myself on the floor while I was having contractions it was insane and they kept me away from my baby for days I wasn’t able to hold him without being supervised Even after my C-section they removed him from my belly they didn’t even let me hold him to have first time contact with ,they just took him to a different room …….even while writing this I’m crying it’s a trauma for us .I was stressed out I was depressed all because of them they acted like they were just trying to help since I was a young momBut they didn’t care to see that they were just hurting and destroying me way more than I already was because of that even though my husband wants another child, It’s hard for me too even think about conceiving another baby because I’m scared to have kids because I do not wanna deliver at a hospital ever again and I would not wish for anyone else to go through what I went through with this hospital. it should be close down or change management because this is the worst hospital I ever seen in my life

First I want to say the Emergency room is great. The rest of the hospital is horrible, cant get a straight answer out of anyone. The nurses take at least 10 to 15 minutes to answer a call and when they go on break forget about anyone coming until they get back. Apparently they dont have others cover their patients while they are gone. The doctors seems bothered when you get a chance to ask simple questions and dont aspect a straight answer because your not gonna get it. If you have a choice go to a different hospital

Come in to er and wait 5 hrs to get seen while a ton of people come in behind us get seen hrs before us… I’m sorry but everyone is here for a reason if it’s not life or death they should go in order.. it sad the way they prioritize people.. horrible customer service… I understand the short staff as everyone is short staffed but still not an excuse to wait over 2 hrs that’s just stupid… come on now…

Daughter Millie was sick, they were packed and I was worn out and tired. Cant remember everyones name Kim the nurse supervisor rock star, Kristian or Kristy nurse rock star, my Doc I think her name was Merrian she was awesome. The two girls rolling around the computers were awesome. Even security guys helped me out and they were great. I hope they all know how valuable they are and we appreciate them all. Wonderful group of men and women. Would not want to take my girls anywhere else. Thank you from the bottom of my heart. Paul.

Worst hospital experience I have ever had my 68 year old dad was there 5 days. I do not know how a hospital does not have a on call endocrinologist youre a hospital. They recommended my dad go on a feeding tube and when he refused they basically gave up treatment and put him on hospice and told him to go home. When he returned to his home he had bleeding sores from being dragged on to different tables instead of Being lifted. Then after being discharged and hospice taking him home 30 minutes later I get a call saying they didnt give him his discharge paperwork I dont know how that happens.

If i can give 0 stars i would. I’m here with my grandmother who is having a medical emergency and we’ve been waiting in the waiting room for almost 3 hours. I’ve asked staff if we can get her in quicker and they were of course no help at all. There are also flies everywhere inside the waiting room. Some of the NURSES don’t even wear their masks correctly. If you have the choice please don’t come here or any Banner hospital.

I have never heard of a worse hospital - and my family has been in healthcare for over 60 years.My elderly Mom was there for an Emergency late Sept 2021. After she was admitted, I could never get in touch with the Nurses station to get any information - the phone would ring for about 5 minutes then automatically hang up. When I finally did reach someone on Hospital staff, they provided little information as to what was discovered and how it would be treated. One nurse was so incredibly rude that another actually had to apologize for him. Mom was discharged with an oxygen tank AND NO INSTRUCTIONS ON HOW TO USE IT! Its as if the discharge staff just threw it in the back of her car just to get rid of her. I actually had to call a local medical supply company to get information on what to do with it.Do not go here. This place is worthless. If this is the state of our healthcare, we are in serious trouble. This review will most likely fall on deaf ears because they seriously dont care.UPDATE - Oh look below... a canned response from them. How unexpected.

Every nurse my daughter had on the pediatric side was great they get 5 stars. Starla gets 0 stars. Its night and day when my daughter had different nurses versus Starla. I guess when it comes to basic standards of nursing Starla can’t even make the minimum requirements. She’s probably swiping right or posting about being a hero because shes a nurse. Id hardly call her that. If you get Starla if you want your child in more pain after surgery or late on medication stick with her. If not request someone else. She should stay home with her King Aiden driving a Nissan Altima.

I went to banner Dobson for possible gallbladder intestinal issues...they never really treated me...just ran 2 tests and discharged me said to follow up with gastric MD...all they cared about was trying to test me for covid and pushing vaccine...told me I was not an emergency...really...then why the hell was I admit then??? As long as I live.. will never go here again...I get better service at urgent care. .

If I could give this place a half a star I would. Hurt my leg and went their, waited almost five hours just for them to tell me I bruised my muscle! I already knew that, I wanted to know why I was feeling pressure in my leg! I went there for an xray as well and never got it. They just did and ultrasound and said I was good to go. Im really mad because i wasted so much time over there just for them to say what I already knew. Also some of the their staff is so rude! The ones I had were nice but the ones in front of where you get your vitals and IVs done were horrible. They were cussing so much, you wouldve thought they were middle schoolers, and they were doing it in front of patients. I feel bad for saying this because not all of the staff is bad but I wouldnt go their if I were you, unless you like cussing, waiting a long time to get helped and being told what you already knew.

This place is absolutely horrible ! I waited 11 hours just for some x rays on my back and everytime I would ask them what was taking so long I was met with rude nurses with terrible bed side manner. If there was less than a 1 star rating I would give it. I highly recommend you do not go there, especially if youre in any kind of pain, they do not seem to cars whatsoever.

If i could make this a zero I would. Last night I went to this hospital in extreme pain. I was crying and yelling, throwing up, was having trouble standing. I was so dizzy I could barely hold my head up. After waiting 20 minutes the pain intensified to something unbearable. I went to the front desk and literally begged for help while i cried. Not only did she tell me no and to sit down she also called security down to “address a hostile situation.” Mind you I could barely stand. I asked them If there was somewhere i could lay down as i felt faint they said no and that the recliners were for “actual patients” I ended up laying on the floor in the waiting room completely ignored by hospital staff. Once security which was actually police officers arrived they began interrogating me about drug use. Even went outside spoke to my husband in front of our children asking what i had taken and if this was drug seeking behavior. So now I’m in pain , scared , humiliated from begging for help only to have the receptionist tell me they wouldn’t take me back for 5 hours and i was free to leave. We then drove across town to a different hospital who got me back, medicated and tested within ten minutes. Luckily they did because i have an extremely large kidney stone that had created a blockage in my urinary tract and if left untreated for that 5 hours they wanted to leave me on the floor there it would have escalated the severity and potentially have been fatal. This place does not care about their patience and they prioritize based on appearance. Though they had a busy waiting room with curtain people showing signs of breathing issues who had already waited 6 hours. I well dressed Caucasian women came in with a scorpion bite and was taken back within 7 minutes of her arrival. She also had someone accompanying her while my family was told to stay in the car never allowed in and questioned by police. I’m disgusted with what i experienced and the people that work there need to remember that they are there to help not to judge. If this had been my appendix (which we thought it was and told them) i firmly believe they would have let me die on the floor. DO NOT GO HERE

This message is directed at Banner Desert leadership NOT nursing staff.Leadership, how dare you think this facility is suitable for medical care? I was at the ER on Monday 5/3. I arrived at 930am and did not have a bed until 130pm. Not only was the intake personnel understaffed for the amount of ppl checking in but the facility itself looked run down and grey, like something out of a third world country. When I got to the room, it was another hour before a nurse practitioner saw me. And I had to wait another hour and a half for the doctor to verify what the NP recommended.The inside looked worse and the bathrooms were gross and are in serious need of remodeling. The staff drew blood and urine samples and I never received those results but will probably get charged for it.Do yourself a favor, dont go here if your health is a priority. Ive seen Burger Kings built in 3 weeks. Maybe leadership can get them to overhaul this emergency facility.The people of Mesa, nurses, and doctors, deserve better than this.

If I could give them less, I would. They sent me back home prematurely while I was in labor…I returned hours later only to wait hours before they could get an anesthesiologist to give me an epidural. I was almost too far gone to get one. My daughter’s heart rate kept spiking and dropping during contractions. This was my first birth and during the pandemic so I did not have my Mom or sister to help advocate for me. They kept hemming and hawing about a c-section. I didn’t think to ask them to ultrasound at the time, but they just assumed she was holding onto her umbilical cord. Hours later of pushing and the baby pushing her back in, we got her out but it required a vacuum. They assured me there were rarely consequences or complications and omitted concerns that they should have disclosed after speaking with a friend in medical school. Turns out her umbilical cord was wrapped around her neck. Half a day in the NICU and now 5 mos later I am having postpartum complications due to the vacuum and excessive pushing. Then they tried to double charge me for the labor when in reality they owed me money back! They then played games with me saying the insurance was in dispute with a charge so they couldn’t refund me thousands of dollars until it was settled and the balance decided. 5 mos later and I finally found out there was no dispute past a week after delivery. They lied and I STILL do not have a refund. I have called a dozen time and each time they lie.GO to any hospital OTHER than a Banner hospital. They will give you awful medical treatment and then over charge you for it.

Thank you!!!!!! Banner Desert from the deepest most sincere part of my heart, GOD BLESS BANNER DESERT!I TRULY FEEL BLESSED TO HAVE COME HERE. THESE PEOPLE ACTUALLY CARE! YES HOSPITALS ARE A BUSINESS, BUT THESE ARE WONDERFUL PEOPLE! MUCH LOVE BANNER DESERT!!!!

4 hour wait so far.... I was here before the last 6 people that have been called back. Second time here in a week because they couldnt tell me what was wrong 4 days ago and misdiagnosed me. Then didnt give me any follow up plan and wouldnt help me on the phone. Said I had to come in to be helped. Worst hospital in the valley.

I am currently in the E.R. waiting area with chest pain. I have been waiting for 5 hours to see a doctor.The support staff is nice though clearly overworked and overwhelmed with the amount of patients waiting to be seen but clearly there is something wrong with the administration/admission process if a 50 year old person with chest pain must wait this long.I hope the administration sees this post and looks for a solution... And I hope I am not having a true cardiac event and that I wasted 5 hours today when I should have driven 9 minutes east and to a different ER.

Four hours in the waiting area. Over an hour in the back of the emergency room. Nurse cant do anything without doctors order. Apparently there is no doctor in the ER. Do not come here unless you want to die.

Horrible literally the worst hospital that Ive been to and Ive been all over the country its dirty slow and very unprofessional staff needs to be shut down

Unsafe!Stay away unless its an emergency!When I went there for a medical test in the outpatient area, nobody bothered to check whether my wife and I had our vaccination cards, or whether I had taken a requested COVID-19 test (which my doctor said was needed even though I was fully vaccinated).The facility is under construction making it difficult to go from one end of the facility to another. The staff is clueless and doesnt care.

A family member went in for surgery. They took my phone number because I was waiting there and they said they would give me regular updates. Not only did I NOT get any updates, but their monitor that showed patient status wasnt updated accurately either. After 8 HOURS of waiting I started trying to get information. The procedure was supposed to be approximately 1.5 hours. After all that, they discharged him with no medicine. Nothing for pain, no antibiotics, nothing for muscle spasms! It took more than 24 hours to get anything for the pain after a very invasive procedure. I would not choose that hospital again. If we even HAVE a choice lately!

Experience in the waiting area was bad. They did not disclose average wait time to patients, tonight it was 6 hours. We could not wait due to severe pain and stroke symptoms. Called the Banner on the US 60 and Higley, average time was 2 hours. We arrived and were seen within 30 minutes and well taken care of. I would not recommend this Banner ER unless your coming by ambulance unfortunately. I wish times were quicker but also severity has to factor in. Stroke symptoms should come before sniffles.

I was greeted at the emergency room entrance by a extremely rude employee. I asked if I could see my son before he was taken to a room. The employee Josh Emergency Department Technician II was extremely rude in advising me of Banner policy. It is very convenient that his last name is not on his name badge and he covered his photo when I attempted to take a picture of his badge.The Idiot felt that he had to call security.

I was admitted to Banner Desert last month for a dangerous acute medical issue. With the help of the doctors, nurses and entire staff at B.D. I was able to get treatment and pulled through. I cannot express in words how great full I am for everyone at B.D. and I want to give a special shout-out to the nurses. Every single one of them were highly attentive, knowledgeable and caring. Their passion for taking care of patients is tear jerking. I was born at this hospital 45 years ago when it was Desert Samaritan and I’m still proud and thankful that we have this wonderful hospital in our community.

Another Banner failure! Been waiting over a hour in the Emergency department. There was no one in lobby when we got here and now full. People going in before us. I know how the system works but come on! Bad bad bad. 2 hours of waiting, enough!!! We have left are at Dignity Health, checked in, in back being seen! Never again will I let me or anyone in my family go to a banner facility for Anything!!!!

Labor & Delivery ScamMy wife and I went to banner desert for delivery of our child. We were scheduled for an induction. We paid the co-pay 500$ for delivery/ admittance to postpartum. Billing was explicitly asked if we would would have to pay the co op pay again if we were not ready for the induction that day. Billing staff assured us we would not. After a dilation check we were told by the DR we were not ready, and to come back in 3 days. ..We came back 3 days later and everything went great. Our Dr and nurse were great. Billing stated we were good and nothing was needed on our part.3 months later we got a past due notice for being admitted into the postpartum for our second visit. I called insurance and banner billing trying to explain that we paid on our first trip but we were never admitted. Both parties were apathetic and had no desire to solve the dilemma. ( I am surprised my insurance BCBS didnt care as they were charged 32,000 dollars twice.)We then contacted maternity billing and spoke to Mary who handled us both times. She contacted her manager. They agreed that the charge was made in error and was being settled. She also advised us not to pay it as it was being fixed.18 months later the debt was sold to Revsolve Inc. and they flagged our credit. We are still trying to rectify the situation and will never pay on principle alone. First/only outstanding report my wife and I have ever had on our credit score.(at the age of 36)My advise to you is wait till your admitted before paying, because if you have to come back they may try the same shady fraud on you.

Just wanted to commend the staff at Banner Desert. I was having surgery Monday the 24th of May. The gal who checked me in made me feel at ease as did the gal who took me back to the surgery bay and the sweetest nurse who prepared me for surgery. I wish I knew all their names! Most everything after that is a blurr.I had to spend the night and was lucky enough to have David as my nurse. What a sweetheart he was. I cannot thank him enough for making me feel at ease and comfortable. Good job, David!

Brought my mother, who has congestive heart failure and COPD, in for difficulty breathing. She tested negative for COVID, but had a persistent cough. They gave her diruuretics and sent her on her way. Rxactly one week later I took her to Mercy Gilbert for the same condition. They admitted her, cured the cough, and gave her medication to treat the pneumonia she had. Banner is THE WORST hospital on the planet. If I was dying on their doorstep I would not let them drag me inside! All they care about is money. Care and kindnes? If you want those go somewhere else.

I was advised by urgent care to visit the ER recently.A couple things I’m noticing about most of the negative reviews is that they are from a year ago - I’m certainly not claiming that they’re untrue but I also want to note that all hospital systems were overwhelmed during the height of the pandemic so I gave them a little grace deciding to come here.I was the only one in the lobby and 5-6 others came in after me before I was called back. The nurses at admission were not great. They were hitting the end of their shift and new staff came on a few minutes later. All chatting with each-other, masks off or below their noses, in eye and earshot of the waiting room including a boss reprimanding employees. One patient came in in great distress and their friend had to ask for a blanket on their behalf, it wasn’t offered. The waiting room felt like the Wild West and it was certainly off-putting to hear and see the staff. I get that they’re people doing their job but it’s awkward when it’s on display in front of suffering people.Once I was taken back to an actual room, I felt much better. I was offered a blanket and felt cared for. Blanca was my nurse and she was fabulous, explained how the IV was going to work as I’d never had one before, helped adjust the bed for me to be comfortable. Calls were always answered quickly as I needed to use the bathroom several times. I personally felt like they listened to me and that my needs were addressed. In hindsight I would have liked to see an itemized bill although the charges didn’t seem outlandish. I don’t think I would come back on a busier day simply because I don’t think the waiting room gets better than what I saw as the only patient in the room, but I have to commend Blanca in particular for being great at her job.

Thank you nurse Mel and nurse Wendy from Labor and Delivery. Both of you were amazing!! Thank you.

Two stars on it cuz its a hospital. But I have a question why did my wife still have an IV in her arm after she was discharged and walking to the bus stop having to take it out herself?Thats some Shawty work if you ask me. Id like the headnurse to contact us.****** 8890

If i could give negative stars I would. I’ve been here since 6 pm currently going on 4:30 am and no one has informed me of nothing. Wouldn’t even recommend a roach coming here. Never will I come to this hospital again. Pregnant and bleeding and no one is telling me anything. DO NOT COME HERE!

Good care. Kind staff. Clean environment. Only complaint is nurse in ER did not call spouse with info. Arrived 12:30 am. Not allowed to stay. Waiting for a call.He drove back to hospital at 5am to get info. Not happy. Seniors have no business staying up all night, no sleep and having to return due to no call.

This place was so bad it was actually scary. The nurse doing my fathers IV even said “oh gee hope I didn’t get an air bubble in your IV” and casually walked away. Zero communication, call button for nurse falling out of wall, machines broken, and rude staff. I would never allow my family to go here again.

The Emergency Room was exciting and interesting. So much fun. Great Staff.

The worst hospital in Arizona. Most of the nurses did there job. The rest could care less. I prefer Chandler Regional Hospital over Banner Hospital any day Sorry but banner doesnt treat you like a human being, if youre old they ignore you. My husband went in for open heart surgery the nurses were pushing him to take narcotic pain medication they even had the gall to call a day later when he was home asking are you sure you dont want pain medication. Wow really.

Banner Desert Medical has some of the best case managers (Diane, Thoa, Nadah, you all are so nice and helpful :) ), nurses, social workers, doctors, and medical staff. They always take care of our patients and provide quality care that goes above and beyond. I appreciate what you all do. You are all rock stars.

My experience goes back many years. With the exception of admitting it has been 5+. Admitting is sometime 5 and a few times 3. Wait times have been acceptable. The medical portion is 5+

The worst ER I have ever been too. I was put in a hallway even though there were room available. My nurse ignored me the whole time. I was crying in pain and she walked past me and never asked me anything. I was never given any pain meds. The doctor was an idiot and he sent me home. Worst plane. No privacy. No compassion. Do not come here.

Literally if you go to the er hopefully your not bleeding out cause there will be someone more important behind you. No matter what time you come to this hospital you will find a rude disrespectful nurse. Or see 2 or 3 people working and the rest are laughing playing on their phone... but omg they are always busy

If I could rate a zero star I would. He was released with this infection they called bed sores. I would not trust them with your loved one or yourself.He is back in the hospital after 2 days of being released. Definitely not Banner at all costs.

Nurses and doctors just rush you through the emergency room, even when you have been to this hospital a couple of times they treat you like a nobody or junky. Bad emergency room nurses and doctors need to learn compassion

My granddaughter in there 5th floor treated like a prisoner very sad nurses are so rude to her shes only 16 years old and probably would be treated better in prison then there they dont smile they dont ask how your feeling if you need anything I think this hospital the worse what ever happened to you dont go to this hospital

I was super nervous to deliver my first baby here after reading all the reviews but it was the only hospital my doctor delivered at. I delivered in November 2020 and from check in to check out my stay was wonderful. The rooms were clean, front staff was super nice and nurses were all so patient, kind, professional and made me feel as comfortable as I could be as well as making sure my SO was taken care of. Tamsin was our delivery nurse and I honestly dont think I could of done it without her. She was simply AMAZING! Thank you so much Tamsin! Also big thank you to our other L&D nurses Trina and Kirsty and our nurses upstairs, Eka, Chrisanne and Val 🤗

They discharged my mom after a few days of amputating her leg and not informing me of where they would be sending her. Im her power of attorney and when I called to ask them where they sent her with out letting me know they are giving me the run around and acting as if they can’t tell me anything.The above was a few months ago tonight I. Adding to this that they did it again! Ive had to involve the police now because my mother is missing! Horrible place! Not safe at all! Im going to be making an adult protective service report well

Ive used Banner Desert as my primary hospital for several years. I worked in leadership for Banner from 2005 through 2014, and was proud to associate with them. Since I left Ive rated them with 5 stars before, but 1 star now. It shows quickly with disgruntled staff, slow or no response to call bells or alarms, and physicians who fail to follow up, and no one monitors that so you dont receive care -- at least in my direct experience.The Cardiologist assigned to my admission (for a cardiac condition) did not review my chart or see me for over thirty hours, even with my filing multiple concerns with the staff. I repeatedly asked the staff to get him, but finally had to ask to see an administrator before that happened. As a result I had -0- Cardiologist care for a cardiac admission for over thirty hours. At thirty-one hours of stay another Cardiologist finally saw me and dealt with my health concerns, several of which were based on obsolete lab values due to the first cardiologist not updating the values, even after my repeated requests. So what was to be a 24 hour stay became 72 hours because of what could be considered blatant lack of staff concern.With few exceptions, each nurse and aide would apologize because the care was routinely delayed because they were too busy. This is a trend. On my admission 8 days earlier, it was a mantra for the staff - walk into your room and start with an apology because they are too busy. Unfortunately, I was not treated for the cause of the admission then, resulting in a repeat admission 8 days later. And this last stay was as close to experiencing hell as I care to imagine.UPDATEI am impressed that Banners PR staff responded to my negative post so rapidly. To bad you dont get as prompt of a response from Observation staff.Part of my distress with this situation comes some from having been in Banner Leadership for ten years, and being proud of it, but now seeing this behavior, and feeling ashamed for the hospital.I will update this review if provided honest answers from Banner on how they intend to fix this, and potential future care failures.

On 8/4/20 our 22 year old daughter passed away from a gunshot wound.Even though it was extremely apparent she was not going to survive, everyone at Banner Desert treated her as if she would. The dignity and compassion they showed to our beloved daughter and our family will always be remembered. I am extremely grateful for their professionalism, straightforward talk and compassion.

I was in the ER (Dobson Rd Mesa) on Thursday 6/10. I lost a gold chain with a medallion of Our lady of Guadalupe. Is there a lost & found? I am confident that I set it on the metal tray, but forgot I had put it there.

Never ever ever again. I’m still in this place after 6 hours. No answers. Been ignored most of the time. Have had to track down a nurse to find out what is going on. I don’t care if it is down the street from my new place! I’ll drive to Chandler Regional next time.

I had my daughter here in AUGUST of 2020. Some nurses were nice, but some made me feel like i was a burden. The only real complaint i have is the fact that they didnt send in my social security application that they were suppose to send in. Ive been trying to get her social for months and it has been a mess because of this. When i called to ask what had happened, the lady wasnt sure because it wasnt scanned in (months after i had given birth), so Im assuming it was lost. Other than that I had pretty good experiences here.

I thought the staff was very helpful and saved my life because I had covid19 and I was in there since January 27 2021. But the only thing is that they forgot my breakfast and lunch but I got that and I recovered fast and the staff was very nice to me and I had a big room before I left too do my rehab and now Im home on oxygen with my husband. And the hospital staff was good to me when I was discharged. Thank you.

My daughter been sick since april they alway say it’s viral and she being sick is normal at her age my daughter is 9 months I asked if they can check her for rsv and the doctor said that test is only done if the patient is in icu she been having respiratory problems and been on steroids a few times she currently is on steroids due to her breathing she has been diagnosed with croup twice I personally don’t feel there for the patients I The look at previous paperwork and go off that instead of really looking to figure out what’s causing it I think if the doctors paid more attention to there patients everyone wouldn’t get diagnosed the same

Been sitting here for 4 hours watching everyone else’s kid get called expect for mine. I brought my kid in fo hard of breathing still still here got here at 10pm it’s 2am!

Excellent care. Diagnosis and treatment spot on.

Forgot about me in a chair for 3 hours and it was more important to the nurses to talk about tv shows than to actually get my medicine or find out why I wasnt seen yet. Only get one star bc I cant put negative stars. Honestly if I was dying id tell the ambulance anywhere but this useless place

I gave 2 ⭐ because our family has no idea how their quality medicine, patient care or state of the art medical equipment is because our loved one has been critical in ICU for 6 weeks without a diagnosis, with very minimal to no communication. So their standards that they say they practice by should simply say TO ONLY THE PATIENT AND NOT THEIR FAMILIES, you will be reminded how busy they are and even be asked not to call about your family members if your are lucky to speak to anyone.

Went here for severe lower back pain and vomiting was told I was having a panic attack due to my shortness of breath. A couple weeks later I was back in fighting sepsis due to a sever kidney infection so thanks banner I will be contacting a lawyer for your nurses lack of care and misdiagnosis that almost killed me

I was forced to submit my 2 week resignation due to unfair treatment of men by the women that worked in the department. If they like you, like one of the individuals you will fit just fine. However, if they do not like you they will lie and team up as they all constantly gossip and and are friends to make you look bad. Thankfully I had my phone on record when the indicent that made me call HR happened. HR was rude, arrogant and had clearly already believed what the others told her before she even called me. She spoke over me multiple times and spoke in a condescending manner. I would recommend a complete investigation of this department as the reason it is failing and behind constantly is due to this constant gossip regime. I had always wanted to work at banner, however I did not realize this poor treatment was so heavily allowed even by the human resources team. I would not recommend.

Medical care is great and nurses and doctors are great. Leadership however is a joke. We spent a considerable amount of time at this hospital during Covid months and the lack of care for families mental health is a major issue. They finally allowed two parents in with their child just to rip the rug right back out a few weeks later. It is absolutely pathetic.

I went to the ER because I was in excruciating pain ( now I know it was acute pancreatitis) I don’t remember much but what I do remember will keep me from ever going to Banner Desert in the future. My pain was so bad I could not control my shaking. First, I did receive a wheelchair right away, “great” I thought and hoped for a good experience, then when I was being checked in I felt the non urgency from the nurse and checkin lady. Then we waited, I don’t know how long maybe 10min, my husband saw I was getting worse and went to ask how long it would be, they said there are twenty people ahead of you and they were doing the best they could. He asked if there was any prioritization and again they said they were doing the best they could. I was moaning, doubled over and violently shaking and they DID NOT CARE!!! How is this possible? We realized it could take 3 hours to get in, so we left and went to Dignity Health ER in Tempe and got in right away and received the care I expected!

They deserve negative stars...I believe race plays a huge part of the way they treat people.. attention POC go to dignity health.....never go to banner. The nurses here are amazing many of the doctors and management dont care about people. They dont show no human kindness at all. I was told I went to the er too early to detect any issues which was false they saw the issues and still sent me home. Then went a different er saw the issue I needed emergency surgery which only banner desert could do and didnt. The kicker was that they knocked my front tooth out and now are refusing to pay. Dont go here unless you want to leave worse than you arrived.

I was recently hospitalized for pneumonia and I was treated very well by Megan who is an RN, she made sure I ate breakfast, lunch and dinner. Christian Navarro another RN, went all the go the other side of the hospital to get me my phone charger that my daughter had dropped off for me. He was very sweet and patient with me.

Sat in ED for 6 1/2 hours and was NOT seen by a Doctor. I was giving a CT that took 4 minutes. I will never go there again.

Will post review when I am able.In the meantime read reviews and choose wisely.

Worst hospital I’ve been to. The staff is rude. The say one thing and then the next person says something different and no one is in the same page. The receptionist Cemone that works in admitting is unbelievably worthless. Never have I had someone so unwilling to help and unable to answer simple questions. The visit from valet to discharge was horrible at every turn. Never a child to this hospital unless you want to be told that your child doesn’t need a parent with them. (Not Covid) so no reason my child should be forced to face medical situations alone because the staff can’t decide if the no visitor policy is for adults only or includes children. Would not recommend this hospital.

I want to call out two of the best health care professionals Ive had in a long time. Dr. Winchell in ER. You treated me for something that nobody else would. You cared about me as a whole person , not just the problem I came in for. Thank you! Next, Nurse Emily on the observation ward. Emily you put up with me for two days and you cared. My situation was a difficult, but you came each time I hit the call button and made me take my meds. Thank you both so so much!

This hospital doesnt even deserve a star!!! If Im bleeding out I will apply pressure and drive 30 minutes somewhere else, MAYBE a different Banner but for sure not Banner Desert!

Edit: Fortunately someone did contact me. While other nurses and staff in administration either continued to transfer me or hang up on me, someone managed to help me get his records and set certain aspects straight. I cant change the rating since the whole situation left a bad taste in my mouth for any Banner hospital, I do appreciate that at least one person I spoke to was kind enough to try and understand my situation and help me and my family without losing their patience or temper when I asked questions. Thank you to them and the other two staff members that were good to us. A lawyer is unfortunately necessary, not all the hospitals fault but the situation is not fixed. I still dont recommend Banner.ABSOLUTELY DISGUSTINGMy fiance went in for a motorcycle accident. Had to have surgery. I made sure they had all of my numbers and told them to call me when I could come visit. They didnt. I called them, multiple times, they transferred me 5 or 6 times then finally told me they didnt know where he was on the last call and they would call me between 9-10 pm. AFTER visiting hours. I give up and go to sleep. THE NEXT MORNING I get a call from my sobbing fiance that a state trooper came in and immediately started accusing him of using meth and threatened to arrest him if he didnt sign for the ticket. He was in recovery with a bleeding spleen HE SHOULD NOT have been allowed to walk into his room during these critical times! The hospital said he could leave, he was fine, but because he was discharging himself THEY DIDNT GIVE HIM ANY PAIN MEDS!!!

The staff was pretty good. Although I was in the hospital for weeks without seeing my family. I asked for counseling, but was told they would find a religious leader, a different nurse blew me off after she found out I wasnt suicidal. Isolated patients need to have someone to talk too. I thought I was going crazy with no one to help. Nurses frequently did not answer the call button. I was supposed to wet the bed if I needed help.

Do NOT come to this hospital if you want to have visitors. On the same token do NOT attempt to visit if you have a loved one here, it’s a waste of time, they may as well be in prison. I’ll never be back.

My father recently passed away there on February 1 of this year I can’t think of a worse way for someone to die is alone. They took his phone away from him because he was on it too much which I can understand but they limited any contact we could have while he was still coherent. They repeatedly said they would call us back with updates, which they were rare until his last night alive. They also said when they realized he was not going to make it that they would FaceTime him one last time so we could see him and they just never did. They would notify us of things but the stories were always so twisted when my sister or I talked to them. It was like we were getting two separate stories every time. They put me on hold as a nurse was entering the room and never came back while I was waiting to see my final goodbye to my father. When I called back an hour later they said they were just too busy. They never took time out of their day to make us feel important or worthy of their time. They lied to us about whether we should get on a plane or not to come when he was near his last hours. They said the Covid floor was a secured floor so therefore when his wallet was not produced with his belongings this proves they stole his wallet and to this day it has still not been found and nothing has been done. When we arrived the day after he died, they brought us his belongings fresh out of the morgue freezer ice cold less than 24 hours after our father passed away. That’s real considerate and absolutely mortifying. After waiting for nearly an hour after we were told Social Worker to come down to see us we were told by her that it was not her job to help us find his belongings (which were not ever return to us because they did not follow protocol) . This was also after two days of being told that a Social Worker would contact us and no one ever did. The lady‘s name is Caroline and she was the most unhelpful and uncaring human being I’ve ever met in and in her position that should be the one characteristic she should have. Security also told us at the head of security would be contacting us for numerous days and we never received a phone call. Up until one day ago I finally received a generic I’m sorry from the hospital COO which my sister also received the same verbatim card. They didn’t even make it personal. Just another number to them. My dad’s wallet still has never been found and they think a simple “I’m sorry” and a we will do better next time is OK and it’s not. We are contacting every new station we can and any outlet on social media to make sure this doesn’t happen to anyone else. Now we begin to question the care he received. We never got to say our goodbyes that were promised to us by their staff and that’s something we could never get back. I cannot believe there are human beings on this earth is inconsiderate as these people were from the top down.

Mary, in admitting/Registration is absolutely rude. Why get a job working with people, when you seem to not like them.She had both dirty and clean pens, mixed up, after asking her which is which, she pointed to the dirty ones and turned around and said nothing after explaining.Very very rude ladyUPDATE:Cath lab is amazing. Always a great experience when I visit. Thank you Kristen and all those that helped me.

I have known this hospital for 20 years. And I have seen it go through many changes but as an RN myself who started here... I know how great the people are that work here and are like no others. With this year being so painful for so many and having visitor restrictions they still give compassion and go out of the way for family. My father just past away in their care and they ALL were just tremendous.Much love to you all and to Case Management, Cameron RN, Chris RN, Melissa RN, Heather RN, Lindsey Charge RN, Theresa MSW

Nurses that take forever to get to you about results and don’t even check on you. I had to track one down and ask what’s going on with the results because they made my dad wait over an over, she tried walking away as I was still talking to her. They didn’t treat him for high blood sugar, only diagnosed him with diabetes and sent him home. They didn’t care to start him on anything or monitor him like every other hospital he has been to does. Still not better. Don’t waste your time here, the staff does not care.

My grandmother who is 77 was in the hospital for 3 days for having a fever and later found out that she had pneumonia, we believe it was due to her having Covid-19 in January 2021 and being on the ventilator for a week. Thank God it wasnt deadly. But, when I went to visit her the 2nd day, I wasnt able to pull her up as she was using the restroom and she called for help and we were already waiting 10 minutes. She got herself up with pain and a lot of strength and she does not have a lot of energy due to Covid in the past. The next day the Doctor told my grandmother she can be discharged, we were so happy. My brother and my cousin were already going to go visit her but knowing she was going to be discharged they went at 10am to meet with her and get the papers then leave right? But no, they were there for 5 hours before they had to leave and go to work and not bring our grandmother home. So I then went to visit and stayed for another 5 hours before they discharged her. The nurse said the paper was getting printed then they are getting a wheelchair. Well we got the papers, I left to go wait in the pickup line. Sitting in my car for 2 hours in AZ sun at 5pm. The nurse apologized for everything because somebody else was suppose to get the wheelchair. So my grandmother is finally home. Shes having reactions (not deadly) but just making her curious because she is on like 10 other medications to see if its still okay to take them so she is trying to get ahold of the doctor at Banner. Well she waited 15 minutes just to talk to someone horribly rude. She asked the woman if she could talk to a doctor who is in charge of the room that she was in during her stay and the woman flat out said THIS IS THE INFUSION CENTER, I DONT KNOW WHY YOURE CALLING HERE, THERE IS NO DOCTOR and my grandmother calmly asked well where can I find a doctor because I am having a reaction? the woman snapped saying WELL THEN GO TO THE EMERGENCY ROOM IF YOURE HAVING A REACTION And I just had to review because I could not put up with this place anymore. They are impatient and rude, dont care for there patients, especially the elederly. I hate this place and hope for my grandmother and myself to never go back there.

No one ever answer the phone, this hospital is TERRIBLE !!!!

If I could give a zero i would,, they dont deserve anything higher..I went here back in late 2015 because I was experiencing some dizziness and shaking, was in the ER for several hours before I was called up to check in, I told them my symptoms and my concerns they took me back had me to lay on a hospital bed in the hallway for 2 hours then told me that I had to go to the bathroom to change into a hospital gown and that I needed to put all my belongings in a bag and then they took me into a room with several other people, I asked the nurse why am I in here? She said that I was labeled as a suicidal patient and that I had to stay in there for 72 hours before I could be released, I came unglued, I told them I what to told to a higher up doctor or nurse if I do not talk to them soon I will be calling the news as well as my attorney After I get releasedThey then released me within an hour.The place is a BIG fat jock.Ps they never checked me out on why I had those symptoms, I had to go home and over the night I felt a lot betterNever go to this place they will put in on a 72 hours hold .

Went to hospital tried to leave got pushed up against wall by a larger man and told cant leave felt like prison called and called nurse no response had to use restroom IV line popped out put back on blood allover restroom told Dr Im leaving totally ignored me

I would give it 0 stars if I could...

Thank you to all the Nurses and Doctors that took care of my 11 year old son Yesterday in the Trauma unit & unit 2 He jumped a fence and got a metal bar suck in his chest.They acted so fast and everyone of you were so nice and helpful we really appreciate everything you did for our son in his healing process. THANK YOU THANK YOU we cant say it enough 🙏

If I could give this place a zero I would I repeat do not go here if you care about your loved ones or yourself. They do not care and definitely lack any sort of passion towards their patients.

I gave birth on May 22nd and the nurses who attended me thru out my stay were very kind and helpful I was in so much pain I feel bad yall had to see me like that 😂 but im glad I was attended and delivered my baby there was different nurses thru my stay the nurse who attended me to see how dilated I was i cant remember her name but she was very helpful during my contractions the second nurse was merceds im not sure i spelt that right but she was also helpful also brandy and lisa they were all kind im thankful for their care❤

Couldnt be happier with the care I received, from the intake team to the pre and post op teams... top to bottom best care Ive ever received.

STOP CLOSING YOUR AWFUL CAFETERIA AT 2PM, THERE IS STILL EMPLOYEES WHO HAVE TO EAT, YOU DONT CARE? THEN WHY SHOULD PATIENTS THINK YOU CARE? Clearly you dont based on all these bad reviews. Sad to think I work at this scary place.

The nurses were all nice to me but after I got admitted both of my female hospitalists treated me terribly. I knew I should have gone to my normal hospital but this one is closer to my house. My admitting doctor and the first GI I spoke to were great and helped me feel better. Like I said the two female hospitalists discharged me feeling worse than when I arrived, no clear plan, they didnt even come back in to tell me anything and kept lying about what they were doing. I will be filling a complaint. ⚠️⚠️Go to a different hospital ⚠️⚠️

Compleat joke! The medical system in this hospital is scary! Would recommend dying before going in.

This is the worst hospital around. My wife came in with excruciating pain from a Gallbladder attack. Even as my wife wailed in pain, they just walked right by. She needed to be seen right away but they could care less. The doctor’s response to our concerns were “How long have you been here” knowing we hadn’t been there long. I have not seen one staff that actually cares about any of the patients. There having fun back behind the desk laughing and having a good old time shari g personal stories while my wife wails in pain. Go somewhere else or just drive to the cemetery. It sucks we have to give them a 1 star because they deserve a zero.