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Heritage Village Assisted Living
8035 E Brown Rd, Mesa, AZ 85207, United States
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Da
Review №1

Thank you Angelica & Linde for the tour. I was impressed with the community and the friendly staff. Working in health care during these difficulty times, its important to know they have a great team in place ready to care for your love one. This is way I recommend anyone looking for assistant living come here first, before they get stuck somewhere they wont be happy.

Ch
Review №2

Love working with Linde here! Great facility and bonus that they accept Medicaid.

Pa
Review №3

During this hard time of the pandemic the staff at Heritage Village has been working diligently on keeping me updated as to what is going on at the facility and adjusting plans as needed.As I am not able to visit the rooms to see what is needed by mom to keep her comfortable they have called me to inform me she is needing items and now I call once a month and Barbara has been able to get me over a list so that I can have the items purchased to take when I visit. I have had great assistance in getting the items purchased into her and they are always friendly.Barbara and the staff that work with her have assisted us in making our visits to my mom special. They are very patient with us and allow as much time as possible to visit. They also tell me how much they enjoy my mom which is nice to know that they care about the residents.We left another nursing home almost two years ago in a hurry because of the horrible way the staff was treating my mother and where fortunate enough to find Heritage Village. Would I recommend Heritage Village to someone, yes I would.

Je
Review №4

Such a beautiful community! The staff is all very polite and helpful, Linde was so easy to work with and so caring and friendly! Such an amazing experience through such a difficult time for my family. I know my grandmother will be very well cared for and treated like family.

Je
Review №5

This place is amazing. I couldn’t recommend it more. The staff is great. The community is awesome and they gain some of the best relationships I have ever seen

Sa
Review №6

Not only is this place beautiful, but the staff is amazing & accommodating to each patients needs. When you walk in your immediately welcomed by Linde who is not only the sweetest but so informative when giving tours or any questions I ever had. Would 10/10 recommend this community to anyone who is looking for a safe, warm, & friendly living environment for family & friends who need a little extra love.

Ly
Review №7

Heritage village assisted living receives my highest rating . The staff are all so focused on providing excellent care to all of their residents. They treat them with the utmost respect and dignity. I would highly recommend this facility for anyone looking for a place for their mom or dad .

Ge
Review №8

This iss one of the best facilities foe your loved one. Their staff truly care about the residents and provide excellent care. Management is 10p% involved with the daily operations and knows what is going on with each resident. I would recommend this facility to anyone looking for a safe, loving place.

To
Review №9

I have enjoyed working at Heritage Village Assisted Living so much these past few months! The families are wonderful and I love my management ❤ I honestly have not worked with a better team ever!!The community is beautiful and well kept as well which says alot about how well everyone works as a team here!!

Ca
Review №10

We searched high and low for a facility that is not only beautiful, but more importantly has top notch staff. This facility has been a little bit of heaven for our family during these unprecedented times! We highly recommend it here!!!

To
Review №11

The staff at Heritage Village Assisted Living are amazing! They always go over and above when needed and I never have to worry about not getting an answer!! Thank you ladies:)Beautiful community as well ❤

ma
Review №12

Heritage Village Assisted Living is an amazing, loving, and beautiful community. They have an awesome staff who establish a positive and uplifting environment for all those who are in their care, as well as their families. I love Heritage Village!

Ya
Review №13

Such a cute and clean community in the beautiful Red Mountains area. So peaceful. Not only is the community cute and in a beautiful area, I cannot say enough good things about Linde, she goes above and beyond to help you in anyway possible, she is kind, compassionate, and professional.

Cr
Review №14

What a beautiful community with a wonderful staff! Linde is amazing to work with and goes the extra mile to make sure the residents are and feel cared for. When you walk in, you can feel that this is a special place.

Mi
Review №15

This community is amazing. Lindie is wonderful to work with and I felt so safe and confident with her! Beautiful place!

Kr
Review №16

Beautiful and welcoming. What a great place. Feels so comfortable. Thanks to Linde for making us feel right at home.

Da
Review №17

What a fantastic place that I was able to send my dad. He has Alzheimers and is very difficult to deal with at times. The staff is friendly and responds to every need.

Da
Review №18

Beautiful community! Has a higher level of care like a group home and I love the individual houses. Very homey does not feel like assisted living at all! Staff are wonderful, and Angelica V who oversees Marketing has a heart of gold and accepts nothing but the best for their residents.

as
Review №19

Linde has always been quick to respond and wonderful to work with! The individual cottages make this community feel like you’re right at home.

Lo
Review №20

This is such a beautiful place! Linde is always friendly and also detail oriented. She always puts the residents first.

Br
Review №21

Heritage Village is such a warm, welcoming community with a very attentive team of staff. I highly recommend this facility to anyone looking for care in the Greater Phoenix area!

Ja
Review №22

The staff is so great and friendly. Such a beautiful community!

Mi
Review №23

A beautiful community with a very caring and supportive staff. I highly recommend!

Je
Review №24

Great community and Linde is amazing to work with. Thanks for all you do!

Ol
Review №25

Linde Leibfried is such an amazing woman. She is kind and dedicated in all she does.

Ch
Review №26

So comfy!! Highly recommended, great staff including a big thanks to Linde!

Ab
Review №27

Linde is a pleasure to work with. We would recommend Heritage Village to anyone that needs great care in a beautiful facility.

Sk
Review №28

Great staff, hard working and and considerate. Always get it done, no matter what the challenge.

Ka
Review №29

This community is beautiful on the outside and sparkling clean on the inside, but the best part is the warm loving energy that the staff offers which you can feel in every encounter. It feels like one big family and a home away from home. The compassion and care offered here is unmatched and left me feeling confident with my familys decision. Heritage Village has been the answer to our prayers!

Ma
Review №30

I have visited this lovely community several times and the staff is always helpful and friendly. The location is also pretty nice because it has lovely mountain scenery outside all the windows. I would recommend this assisted living community to everyone.

na
Review №31

This facility is so beautiful and well kept! Michael Mendoza Is so friendly and helpful. I know I can depend on heritage village it is the best assisted living center

Vi
Review №32

When I volunteered there it was so wonderful to work with such friendly residents. The activity ladies taught me so much. I would highly recommend volunteering there.

Ch
Review №33

This is a beautiful facility that offers residents an at home atmosphere that is warm and inviting! With a cook in each home, there are many wonderful aromas coming from the kitchen and varying activities offered for the residents. A beautiful patio is available for enjoying the beautiful Arizona weather and there are views of the beautiful Superstition and Usery mountains.

Ni
Review №34

I love Heritage Village, great place to work and great staff! Many great involved families have their loved ones here that are well taken care of! I have moved away but I miss this place!

Ju
Review №35

Heritage Village is a beautiful facility with the most caring and compassionate management team! They are knowledgeable, helpful, friendly, efficient and kind. Heritage truly is an amazing place! I highly recommended it to anyone.

Ka
Review №36

Linde at Heritage was so great! She was so easy to work with and made me feel confident and comfortable. She was very informative and helpful. I am impressed with the caregivers and the full management team.

Sa
Review №37

Heritage Village is a beautiful and love filled environment. Also a wonderful home like set up. We love new faces and adore our residents.

Ma
Review №38

We have had a great experience at Heritage Village. My father and step-mother were/are both residents there. When my father was in the last stages of his life (resulting from a head injury), Heritage staff provided love and support to my step-mom and our entire family. After my father passed, they have continued to provide love, support and care to my step-mom (who has dementia and requires additional care). I recently watched Lisa (a medical technician) provide a literal shoulder for my step-mom to cry on as she was coming to terms with my dads passing. Heritage provides a safe and caring environment and is a great place from the office staff to the home care staff. They provide enriching activities, and love and support, which is what we were looking for as a place for our parents in their later years.

Da
Review №39

Great place all around 👍 🥰

T
Review №40

The care and attention to detail of this community is incredible. Everyone who works here is passionate about the level of individualized care they give each of their residents. The homes are stunning with a warm, family feel to them. I am absolutely confident recommending this community. Your loved one will be well fed, cared for, and cherished.

Ba
Review №41

A beautiful community with a wonderful staff!

Ka
Review №42

DO NOT SEND YOUR LOVED ONE HERE!!! My mom suffers from dementia and wanders. 60% of people with dementia do. I placed her here because it was supposed to be a secure facility, codes on doors for entry. I did not realize that most staff were too lazy to bother wanting to answer the door so everyone had the code. My mom walked out with visitors. She walked out when door has been propped open. Codes were changed after several weeks but I think the staff was annoyed they had to now answer door since. They then decided legally they can dump my mom at ER and get rid of her. That is what they did-took a frail confused elderly resident and sent them to ER so they could be rid of her. Not caring or compassionate at all. DO NOT PLACE A LOVED ONE HERE> THEY SHOULD SHUT THIS PLACE DOWN.

Am
Review №43

Heritage Village is a beautiful facility. But while their website claims that they offer memory care services for patients with Alzheimers disease, their staff is not not properly trained or capable of providing sufficient care for people who are suffering from late stage Alzheimers. Our family has had an awful experience with Heritage Village-- if youre looking for a facility that is able to care for a late stage Alzheimers patient, this is not the place.Instead of letting my Mom know that they couldnt provide the care that my grandfather needs due to his late stage of Alzheimers, and asking her to find a different facility that is a better fit for him, they had him transported and dumped at the local ER in his pajamas. He did not have a medical emergency that needed to be addressed--they just didnt want to deal with him. He was in the ER for over 36 hours before he was transferred to a nursing home with an Alzheimers unit.Jennifer, the director of the facility, would not return my mothers calls, and my grandfathers case worker had to call three times before she demanded to talk to speak to this woman and finally got a call back. Alyssa, one of my grandfathers caretakers, was incredibly rude to my mother on three occasions-- if she speaks to a residents family member like that, how does she treat the residents? My mother has been an ICU nurse for nearly 30 years, and she has never been rude to any of her patients family members. She did not deserve to be spoken to in the manner that she was.Heritage Village may be a great place for older senior citizens who are no longer able to live alone, but it is an awful place for late stage Alzheimers patients. This facility accepted my grandfather as a resident less than a month ago knowing his current condition. The last few weeks have been a nightmare for my family, and I am incredibly saddened that my grandfather has not been treated with the compassion and respect that all elderly people deserve.

Is
Review №44

Michael Mendoza is the best employee Ive ever seen! When I become elderly Id stay here just so I could be at a facility this wonderful, super amazing dude works at

Di
Review №45

Beautiful community! Just love the friendly professional staff. Answered all my questions throughly.

Jo
Review №46

The facilities and staff here are top notch. All my questions were answered before we moved in and they do a great job of making sure the residents needs are met. I would recommend this place.

Br
Review №47

What a wonderful place! As someone who has been in healthcare for a number of years, Im very impressed by the layout and design of this forward-thinking community. The cottages are spacious and gorgeous inside. I work closely with the staff here, and I can say that everyone is a complete professional with the residents best interests in mind. I would highly recommend this community for your loved one!

Na
Review №48

I have known Natalie the administrator for years. She used to work with me at another assisted living community. She has a great reputation and really takes care of the residents and staff members. I am glad to see her at Heritage Village which is such a nice place.

si
Review №49

I’ve worked there and it’s the best place I worked.very nice staff.i would go back if I could

Ta
Review №50

I wanted to express how caring and wonderful everyone who works there is. It is such a beautiful place but much more than that, they truly care and give each and every resident their personal and loving attention. I was so impressed and thankful that I was able to find this residence. I am thankful for Kelly Fulkerson for all the help she did in guiding me to finding a residence like this one. I am thankful for each and everyone who not only works there but added all the caring they gave my aunt. I will always be so grateful and pleased that this is where my aunt spent the last month of her life. Each and everyone deserves far more than a hug, at least a thousand of them.

Me
Review №51

Such a great place with nice people, the homes are beautiful and the residents seems very cheerful and happy. Over all a great in everyway.

Ja
Review №52

Great staff to work with!

Ha
Review №53

10/10 recommend.

S
Review №54

Very friendly and nice people that worked there would definitely place my love one there!

my
Review №55

This is a beautiful community , the staff is so amazing & sweet !! especially Melissa Howard , she cares about the residents so much & give them so much attention ♥️ . shes very caring , heritage is very welcoming !! ill be coming to visit soon , thank you !

Au
Review №56

I volunteered here recently and we colored hardboiled eggs with some residents. The place was impeccable and the activities director who we contacted in order to do the event, Tina, was very nice and organized.We were there for several hours and you could tell that the environment that the residents are in is very welcoming and caring.Plus its pretty cool that a doctors office is going to open right next to it.

Co
Review №57

Efficient and helpful with all information. Will consider as I age. Clean and beautiful surroundings and caring staff.

Al
Review №58

Heritage is very welcoming with a great staff, the houses were updated, spacious and clean! Good facility to consider

St
Review №59

The Herritage Village facility is outstanding and the management staff is exceptional.

Ed
Review №60

HERITAGE VILLAGE is a really nice place, all the staff are very friendly and helpful in every way

Mi
Review №61

Beautiful building , great staff .. The leadership team is amazing

Ca
Review №62

Shame on you for putting patients at risk. Hire more staff and protect your patients!

Re
Review №63

Hello everyone. I would like to respond to the two negative comments from both Melissa Becker and Nancy D.:To Nancy D: I hope you were able to find something for your family member. I hope you are not a competitor of ours since you didnt put your last name. Id be happy to discuss that which you found to be unpleasant because we are truly as beautiful on the inside as the outside. Good luck to you.To Melissa Becker: Since you are an unhappy ex-employee, I also wish you well in your future endeavors. Stan is a wonderful person and has recently retired. Im sorry you werent able to get along with your supervisor. No matter your opinion, we are a beautiful community where love and kindness will always prevail for our residents.

Am
Review №64

What a beautiful facility, friendly staff and the tour was fantastic! Linde was so kind and helpful.

Na
Review №65

I was not impressed with the coldness experienced here. Manager (?) Stan was rude to us when we came to view the home. It seemed he was more interested in potential fees than our family member. Looks nice on the outside but not too good on the inside. We decided to not place our family member here.

Ka
Review №66

What a beautiful community!!!

De
Review №67

Looooooove the workers!! There was one lady I met before walking out I believe her name is Melisa, thank you Melisa for answering any questions I had and for being there for me and my mother, if you go here PLEASE ask for Melisa!

Ca
Review №68

Beautiful facility and great people to work with. They are always very nice and helpful.

To
Review №69

Terrible experience!!! Do NOT ever go there!!

Tr
Review №70

The patient I went to pick up is never ready hes wearing somebody elses clothes this staff say that theyll work on it but they never do they dont know what each other is doing they dont talk to each other at the end of the shift its very chaotic and its not a very organized or professional place to have your parents at

Ra
Review №71

My dad is at this facility he hasnt been this happy in a long time

Me
Review №72

The manger (Stan) is very rude an unprofessional not only to his employees but to residents an there familys as well would not recommend this place to an o e

Information
100 Photos
72 Comments
4.2 Rating
  • Address:8035 E Brown Rd, Mesa, AZ 85207, United States
  • Site:https://www.heritagevillageassistedliving.com/
  • Phone:+1 480-686-8540
Categories
  • Assisted living facility
  • Retirement community
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Highlights
  • Women-led:Yes
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