I had a emergency surgery at this hospital. My surgeon doctor was very nice doctor. He checked up on me few times in a day. Always answered my questions. My room was pretty good. I was stayed two days, they have a meal menu in the room. We could order whatever we want.( I had to pick diet menus) They always bring the meals to my room. Also, every one so polite and helpful. I wasnt nervous during the days at the hospital. Nurses were very friendly and helpful all the time. I sincerely appreciate them.

I find it interesting reading these reviews. I was looking for a phone number of someone where to file a complaint and all I see is a LOT of patients having the same billing issues, not being dealt with, and going to collection agencies. We have the same issue. After MANY phone calls and promises: “it is fixed.” All I see here, is to call Community manager. We will do that as a LAST option before we contact an attorney. Never thought it’s would get to that point. ABSOLOUTELY SHAMEFUL!!!!

The way my daughter was treated by staff during her delivery was wonderful. However they dropped the ball on a huge issue that has now affected the baby and now the baby is fighting for her life and her health in Topeka. If you see concerns in a mother’s wellBeing and health in her bloodwork. Tell her!! And fix it. You didn’t so now my grandchild is sick. And my daughters health is in danger. We trusted you. You dropped the ball. You failed us immensely. We are praying for your staff. Be more alert of your patients and their health.

My daughter is receiving past due notices from Ascension hospital for months now and the insurance says it never received a bill. We have no idea who they keep billing to but its not her insurance This is really frustrating.

Ive never experienced issues with the quality of my care when I had to visit the ER, at Via Christi Manhattan. Although up until this point I had readily accessible insurance information available. Most recently, I was (and am) fully insured, but my provider had never sent me a card or documentation. And I had experienced trouble finding the pertinent information, online.The only thing the medical staff (including the Doctor) had to do when I was treated this time was examine an abscess on the back of my neck and prescribe me a broad spectrum antibiotic. In and out in 20 minutes at the most. Ive developed these before, and if Id waited even 8 hours longer to go to an Urgent Care while it was open I would have been in deep trouble. So, many thanks to the ER staff for being able to offer the care I need! The attendant at the department reception handed me a financial assistance packet to send in through mail within 30 days. My deadline is near on submitting this review, but I havent reached it, yet.When I tried to provide my insurance information through the network of phone lines today, I was transferred three times and the automated system hung up on me (twice!) when I was simply trying to run my most recent visit through my medical insurance provider. I dont know why this is so difficult to do, but I finally got to someone (Gloria) who could provide me with a direct line to ER Doctor billing. Hopefully this will help as I plan on calling the line first thing tomorrow. However the billing procedures should not be this painful to navigate! Please, do something to streamline this aspect of patient care. No one should have to go through this many transfers simply to get to the right person who can help, and Im not even sure if this new phone line can help, yet. Ill know for sure soon.

Worst experience with hospitals I have ever had. Drove my uncle to the ER because he was crying from how much back pain he had. We get there front desk dident send our registration link for 15 min. Then while he is sitting in the waiting room in discomfort and pain nobody did anything for over 2 hours. They took multiple patients in front of us then people who came in behind us I understand that if it is more urgent that you have to take them first but he was in tears and they just looked at him. Will never recommend this place to anybody ever.

Dont expect anything from this hospital. Brought our 4 year old son in to the ER for a large cut potentially needing stitches. They weighed him, and made him wait in the waiting room for over 1.5 hours. Only until I, a currently deployed service member, called from overseas to speak with the receptionist, did they give him a room. My wife asked for water because our 4 year old was thirsty...probably cause hes been losing blood for the past 2 hours. I understand what triage is and what a packed ER means. Yet, what I dont understand is your lack of care for providing comfort to a mother of a 4 and 2 year old that patiently waited for over 2 hours and was never seen by a doctor. Walked out of the hospital, and nobody even seemed to care. Well never be back, nor will we recommend anybody to come here for care.

Their billing system is the worst I have ever experienced and I have found when I mention to other people, there also have had horrible problems with billing. Takes 50 phone calls to get them to submit to the right insurance. Invoices covered 100% submitted to collections, etc etc.

Wife just gave birth at the hospital and we ended up staying a few days. Although this is my first child, this has got to be the best hospital out there. Everyone from the doctors, nurses, students, room service, to hospice clean up was excellent. I dont think there was anything I could ever complain about. The care that my wife received from the beginning to the end was phenomenal and everyone their was an expert of their field. I want to thank everyone at the hospital for helping myself and my Wifes first steps into parenthood an amazing experience and highly recommend this to expecting parents.

This isnt unique to them necessarily but... I asked them if they take my insurance and they just shrug. Go ask your insurance. Who then tells me to ask the hospital.If you want business, have some service and tell people if you can/will bill their insurance. Im not your secretary.

Service has always been fine but this masking garbage is just that, garbage. We have to wear a mask to be seen but while sitting in the lobby, you can see people in the receptionist area not wearing masks. Just tells me, even your providers know it is a giant load.

Was horribly overcharged by this hospital when my son was born. Explain while a natural birth with 0 pain meds and 0 complications costs $3,500 in Georgia but ~$20,000 here? Dont worry theyre happy to put you on a payment plan, which even 11 months after you have your child theyll just randomly add charges to your account (~$1700 in my case). Make sure to watch for that and call and dispute the additional charges which you did not authorize to be added to the account. Lousy.

I have called and called and someone how none of my stuff is being sent to insurance. I brought it in with me. They didn’t even put it on file. I’m getting sent to collections over it… but I refuse to pay until it’s been sent to my insurance. Via Christi says I’m being denied due to my name. My insurance says they have no claim for them. It’s getting old quickly.

I am very upset. I was in a vehicle accident in April. Twice I have sent the insurance claim number with the bills. Instead of sending to the car insurance it was sent to my health insurance then on to collections. Calling billing is a JOKE! They are no help.

The doctors are slow, they have no clue as to finding the problem and if its over the weekend.......there is absolutely no staff available for labs, reading exrays, or doing heartache procedures. Then to boot...... Very big lack of communication with their staff. Been wanting 2 hrs to be released!! The Dr. Never told the nurse was able to leave!!!! All about the$$$$$$$$$$$$$$$

I have literally not one good thing to say about this place. An ER visit that was over $3500. All information was updated at check in to include name, addresses, phone numbers, and insurance information. NONE of it was updated in their system completely. The physicians bill had the wrong insured name and ID number. I had to pay that to keep it from going to collections. It still has not been appropriately billed to insurance.The hospital portion of the bill was another issue in and of itself. I didnt know it had processed through insurance until I received a call from their collection department. No bill was ever received though they claimed to have mailed at least two of them. The bill is for one of my adult kids. Since they did not appropriately update the information on the account, I cant get any information from them. I sent said kid to get a print out since we are not receiving the mailed invoices. They were told they cant print out a bill for them, but could mail another one. A week later and that one has not arrived yet either. I paid this as well to prevent collections and here we are five days later with another phone call from their collection company. BTW they cant accept an email confirmation of the payment. Nor can they give me any information at all on the account because they still dont have the account updated appropriately.We were given no answers in the ER either. We were told to download an app and go on our way.For the record, I have worked in healthcare and understand HIPPA. I also know that the appropriate forms were signed to grant me the ability to take care of this. But alas since information was not updated and I have never gotten the bills, I do not know the account number or the correct verification information.What a joke. This makes me angry for every person that walks through their doors. Do better Ascension!

My husband Cordell Combes was recently a patient. Had a procedure done by Dr. Evangelists. All of the nurses, anesthesiologists, surgeons, housekeeping, just everyone we encountered from the moment we entered the hospital were exemplary. The best care he has ever received. We cant say enough good things about this facility or its employees. Thank you also much

Had appointment to get two ultrasound tests done. Checked into appointment early. Waited and waited. Final checked with the receptionist and was told my appointment was canceled after I arrived. Handed a number to call to reschedule. People were rude and dismissive. Would not recommend this hospital. Unless you are having an emergency, save yourself the grief and go elsewhere.

My granddaughter recently had an appendectomy at your facility. I am an RN at another hospital, and her legal guardian, so I was with her the entire time. I was very impressed with the care she received by everyone involved, the surgeon, Dr. Doering , was amazing, but every nurse, the anesthetist, the nurse aides, and even the registration staff were very good. She had a traveling nurse named Karen who went above and beyond. I would return to your hospital for care any time if I could not receive the services my family needed at the smaller hospital where I work. I have been to several other hospitals the last few years, but have not received the same level of care.thank you!

I had a hernia surgery on the 9th of April. All the doctors and nurses were very good at making sure I was taking care of. All of them should be getting paid alot more than whatever they are getting paid now. I really appreciate and respect each one of them for putting their lives on the line in order to help us day or night when we are sick or injured.

Ive been in the ER for about 1:30 hours for kidney stones. Still no doctor.

ABSOLUTELY THE WORST EXPERIENCE I HAVE EVER HAD. I WOULD NOT TAKE MY DOG THERE SO MUCH HAPPENED. I WILL NEVER GO BACK WILL DIE IN MY RECLINER!!!

Ive been many times and stellar service. No complaints even when then unexpected happen. But this time! Oh my. Nurses call button dont work on any spot on the bed. Got worried for a sec. I was at he mercy of a loose schedule!

Staff rushed me in and out...never ran my labs with sensitivities so sent me home with meds I’m sure they already knew would likely NOT work. When I called to advise that I was still having the same symptoms they told me they don’t diagnose over the phone. And suggested that I come in for a 2nd time knowing I had no insurance. Then the childish girl who answered the phone started talking to someone in the background about me without even bothering to put me on mute or anything! Needless to say I’m having to spend unnecessary funds to go back to another doctor for something that should have been appropriately addressed the 1st time. Extremely disappointing!!

I tried to adjust my breathing tube. Was the tied down and not released for what ended up being days. It was torture. And it gave me serious PTSD like symptoms. They were completely heartless and wouldnt let me go. It was pure torture.

Here for herniated disc. Was told to return by doctor if it gets worse. Triage nurse told me they are busy taking care of patients that are actually sick. Wow!!!

If I could give this place a 0 or even a negative review I would. My fiance was in the ER last night with a laceration from a work injury for 45 minutes before we got into a room. The nurses at the check in told him a room needed to be cleaned but someone who came in after him got in right away and she had no visible issues. Finally after getting mean with the check in nurses, someone came out and gave him gauze to use instead of the paper towel he was bleeding on from work. After we did get a room, the doctor and nurse were very kind and got to us as fast as they could and got him taken care of. I dont recommend going here if you want fast service. Very very disappointed and will never be returning.

I had to go to the ED in the middle of the night. I received fast, quality care from the entire team. It seemed everything was running at full speed in spite of the time of night. I really appreciate the help I received. Kudos to ED RN Jo (JVG) and Dr Attaway.

I went in on thanksgiving night because I was in a lot of pain. I was taken back quickly to the ER and my nurse was AMAZING. I believe she said her name was Carol Ann but I was in so much pain that a lot of it is a blur and on my discharge papers it just has the initials CJE. She was really quick to help me and start me on medication. I had to call her twice once because the pain medication she had already given me wasn’t any help at all (which when she came in she already had two more in her hand) and the second time because I had an accident and both times she came in very quickly. She was very attentive and I could tell that she truly cared. She was very sympathetic and did her best to distract me when the pain was really intense. She was so helpful and sweet I hope that every nurse I have in the future is as awesome as she is!

I have never had such a poor experience with a hospitals billing department before. We have been dealing with them for over a year now to get them to submit a claim to our insurance companies!! Nothing has been resolved!! We are sick and tired of their excuses!!

The staff are exemplary.The hospital has gone downhill over the years. You can tell theyve cut corners down to the bone.My biggest complaint is their handicapped accessibility leaves a lot to be desired. Even with assistance, pushing someone on broken sidewalks, sharp turns, and up/downhill is ridiculous for a health care facility.

Went in for a chronic pain condition after running out of medication since my normal doctor passed away. I was directed by my primary care to go to the ER since my pain isn’t under control. Pain levels were off the chart causing rapid heart rate and vomiting. Other than the nurse, the staff was rude, uncaring and cold. I was told to my face I was a “seeker” and an “addict” and “this hospital doesn’t help people like me”. I was in a room for a total of 5 minutes before the nurse practitioner discharged with me with zero help or even remotely listening. I’d rather drive the 20+ Minutes to a different hospital and hope I’m not dying than step foot in this ER again. No wonder this hospital has a poor rating.

Treated very poorly and unprofessionally in the ED on 6/19/2021. I was crying with pain and the nurse kept giving me pain medication that I didnt ask for..I would turn my head to ask what she was giving me. During the entire visit I felt verbally abused and humiliated. I will be filing a formal complaint with details..after visiting with my primary physician

Absolutely horrible billing department that is outsourced. One person said I paid off balance, then kept receiving bills. People said they would look into the discrpency but I would never hear back from them. When I would call back, they would claim to have done something, but had to go through entire situation again. Said they were to busy to call back. Horrible experience with billing.Response to VC followup: if you are truly concerned. You have access to my records and the recordings of numerous phone calls. Feel free to investigate.

I was admitted to Ascension Via Christi 2 weeks ago due to an injury and had to have emergency surgery. I have to say that I was well pleased with the care I received! Everyone from the emergency room, the surgical unit, radiology, OR/PACU, social worker and physical therapy treated me with dignity and respect! Thank you Everyone! I know this is a troubling time in our community. I would not have known we were in a pandemic, with the hospital being full, by the way I was treated. You provided excellent care!!!

I really do like this hospital from the nurses in the Express unit when I get my infusions. I really like coming here because they are so welcoming and such. However, I just got a bill the other day and have been calling several times within the past couple of days to talk to someone about it. Whenever I call, I can never get to someone. I put my number in so I could get a call back but still nothing. Thats really the thing that bothers me at the moment about here. I get they are busy but when Ive been calling for a couple days now and still nothing its just discouraging.

I was in Wednesday for chronic nerve pain from a brachial plexus injury. Was treated wonderfully. I had to go back Thursday, just over 24 hours later, because it came back. Thursday, I was treated as if I was a seeker or what ever they are called. The nurse made me feel like I didnt know my own pain. Made me feel like going into the ER was not where I was supposed to go to get help. Well, where am I supposed to go?? My doctors are in MN at the Mayo Clinic. Im pretty sure that when they tell me to go to the ER for the extreme pain, they know what they are talking about. I cannot believe that you employ people who outright disrespect people like she did. If she would have looked in my file, she would have seen what Ive been through. If she knew what chronic nerve pain felt like, I bet she wouldnt be able to handle it. Very disappointed.

Perhaps the worst billing service I have ever experienced in medical treatment in my entire life. If I never had to go here again, I wouldnt.

This hospital is getting worse each day horrible service

I recently had hip replacement surgery at Ascension Via Christi the staff could not have been kinder. My thanks to all the staff who made me feel safe even during this difficult time. Thanks to my surgeon Dr. Chase and the Via Christi Therapy staff Im on my way to recovery. The entire nursing staff made me feel comfortable, the meals were very good and well served. I was well cared for and can honestly say that the experience was enjoyable. Peggy Edvy formerly of Room 331!

Always very professional, clean, and friendly. We always use this hospital, even though there are multiple other facilities closer to us.

If I could give a zero I would. I went to the emergency room yesterday afternoon for horrible pelvic pain with a history of endometriosis, cysts, and adhesions. I was not given an exam or asked about medical background doctor came in and sat on chair asked me what was going on and left. Nurse came in and put IV in for blood and almost 2 hours later I buzzed for someone to help with pain and she came in and gave me zofran. Doctor said he would give me Benadryl and Toradol and when that did nothing and I’m crying my eyes out he says I’m sorry your feeling so awful but just follow up with your doctor and discharged me

I was admitted to the Via Christi with COVID and other complications.Every day I recieved the most knowledgeable and diligent care.The staff went above and beyond to provide care.Any time I was in discomfort had questions or simply needed to be around someone they were there.The staff make this hospital, one hundred percent.The length of my stay was a week.Proud of my hometown hospital.I am forever greatful for them.

Took in a patient to ER with severe difficulty breathing to the point of wheezing due to COVID complications. Staff did not take situation seriously. Not a single mention of difficulty breathing on paperwork. Nurse mentioned to doctor all issues, doctor did not listen. Patient was released without warning. Staff said they would call before discharge, they did not. When arrived to pick up patient, they were sitting on the curb struggling to breathe.Avoid this hospital if possible.

We arrived from another hospital,which I will not name, I am sure there are some decent people who work there. Short version,all except two of the staff were caring and understanding,the other two need to be flushed down the toilet,go back to school and remember to pay attention to that one particular class. Let the patient and family feel cared for even if you dont. We dont care about your personal problems,leave them out the door. Your first priority is the patient! Do not show frustration or disgust. A sign of ignorance , by all means find another job,quickly. We are the ones who pay the bills. By all means,do your job. Too bad that a few ruin it for the rest. Too the rest of the staff you know who you are thank you and love to you and yours. Just to add,there were just two ,the rest of your staff are amazing!

I went in today with asthma and difficulty breathing waited for over and hour to see a doctor. At which point the doctor and nurses showed lack of concern for my breathing struggle, refused to give me medicine that my primary care doctor recommended and rushed me out with no help and a Covid test.

Poor care to even get to get help to go to the bathroom had to wait over an hour for anyone to come. Most not all but most of the nurses were rude and rushed out before I had a chance to ask a question. Had to call my family to have them call nurses station to ask for a cup of ice water. Scariest experience in a hospital Ive ever had. Been there twice and will never go back a d encourage my friends and family to go elsewhere if they can.

We delivered our first baby here and had a wonderful experience! My primary delivery nurse was excellent; I wish I could have her on call for my next delivery. They respected my birth plan and behaved professionally. We did not have any problems with our billing. I have nothing but good memories from our stay.

Just called twice got hung up on both times. When I say called twice Im talking about to the EMERGENCY ROOM. I went there once before they made the switch it was bad but now Im considering just driving to Topeka, especially after reading these reviews and seeing a 2 star rating. Lastly this place actually to keep taking the medication they prescribed even thou I literally told them it made my chest feel like it was on fire.

Charges for ER visit are not remotely in par with averages. I have amazing insurance and they are considered in network for me and now owe a ton due to their pricing. Be sure to ask for pricing for everything before going here

Rude staff. Talk to them on the phone, got disconnected 3 times. Went in to talk to them they told me I cant be inside. so if I cant talked to the on the phone and cant go talk to them in person , what should I do? I guess wait in the parking lot time I get a call back. Seriously, super rude.

Actually going to the hospital wasnt an issue, the staff was friendly but never actually diagnosed why I was in the ER, did a covid test and sent it to the wrong clinic then never actually transferred it to the right clinic after I called them four times on separate days asking for them to transfer it, only for them to tell me I need to sign a release of information and pick it up myself.

O STAR WOULD BE GIVEN BUT HAD TO PUT ONE IN SO I COULD WRITE SOMETHINGMy daughter is in the hospital right now and they forgot to give her the antibiotics for 22 hours. They say it fell off of her chart. Until I asked about the antibiotics, he looked like we was irritating him by asking, he knew nothing about them, they would not have caught it.Also the dr ordered a X-ray this morning and 6 hours later I ask the nurse when they was doing the X-ray nurse said what X-ray he went to look on her chart and with in 10 min X-ray was here. He said he didn’t see it in her chart.we are wanting to have her transported out and Dr said we was accepted to go St. Luke’s in Kansas City. But 4 1/2 hours later the nurse said we couldn’t go they wouldn’t accept her. Waiting until 7:00 am tomorrow when case worker comes in to talk to her.Written. On 12-10-2019. 8:25 pm

I arrived at the E.R. to find an overwhelming number of people there needing help. The wait was relatively short considering how many people were there. The staff was very accommodating and professional, they even went as far as to finding me a charger for when my phone died and a pop when I was thirsty. These people seem to work very had to really help others in times of need. The only reason I believe most of these bad reviews are written is because of people feeling entitled to something more than what service others receive no matter how good the service is.

Great. Really.

Never in my life have I ever had to wait 4 hours to be seen. You can say I was not happy what so ever. So triage told me and another patient that they had no beds available and then a whole bunch people walked in and they all got to go back a room. They told me it is up to a nurse to decide who gets to go back. Then A guy was having chest pain and he’s like so what if I fall on the floor and I have a heart attack they’re like well we’ll just get some of our team out here to resuscitate you on the floor like what in the hell. The guy that worked the front desk was absolutely rude and nasty.

My adult daughter went into the ER and they started sending me bills in my name. Phone calls were a dead end and I had to write two different letters stating the patient was an adult and I had no responsibility for her bills. Numerous calls from collection company etc.before they finally realized I wasnt going to pay them.

They have been awesome with my dad and take the time to talk to our family to make sure we know whats going on

Awesome and quick service during my er visits. The Er nurses and doctor were very pleasant and knowledgable.Also awesome and pleasant service during my stay for surgery. The staff took special care of all my medical needs.

Never really had a good experience here. My final straw was when I called as soon as they opened (after being up all night sick), I was told I couldnt do a same day visit for something so simple. Even though they had plenty of openings, I was told to wait (and subsequently suffer) for more than 24 hours until I could get in the next afternoon. Great policy

Got violently Ill on business trip to Kansas. They sent me out of the hospital with some fluids and no follow through plan. They forgot about me then let me leave and said it was stress. When I finally could fly home my doctor said I had flu and was lucky to return safely.

My son and husband received services. For my son it was an ongoing situation and after I did not receive a bill for a couple of months I asked the receptionist. I was assured they were just delayed. This happened for several months until I received a letter from collections for unpaid bills. After calling several times without any help I went to the hospital to find that his guarantor address was several years old and the paperwork I completed at the beginning of services had not been updated. For my husband there were several codes that were incorrectly coded and insurance BCBS said the hospital was responsible. We were sent a bill for these services even though that goes against the agreement between the hospital and BCBS. I called 4 times followed by going to the hospital in regards to this. We were still sent to collections. It took hiring an attorney to get them to take us out of collections. We still haven’t received an itemized statement and we are owed money as well as attorney fees. This is disgusting as most people do not understand insurance and would have been taken further advantage of. This is not uncommon from multiple people sharing their same experience. They can be provide great care but if they cannot follow legal agreements, customer service, proper and legal billing activities, causing additional stress (physical, mental and emotional), then sadly they do not have a place in health care. I have called, physically went in, emailed and faxed multiple times with zero follow through.

Had a emergency induction scheduled and they rescheduled it and were very rude about it! Asked to speak with someone else and was told there is nothing they can do Because they are full! My spouse took off work for maternity leave and my mom was on her way into town From 2 hours away to keep my son! This was a huge inconvenient and now I’m back to severe anxiety due to my situation being high risk!

Very nice and friendly hospital. Extremely patient oriented. Enjoyed my stay. If I had to go back I would.

I waited in the ER for what I think was about two hours with 9/10 stabbing chest pain and shortness of breath only to have my requests for help ignored then when I finally got to the back, the doctor I guess labeled me as an anxiety case and tried to secretly give me Ativan but told me she was sending in tamaflu for my viral symptoms even though my flu swab was negative. I refused the anxiety meds and their doctor could not explain to me why she tried to lie to me. I left extremely offended and still in extreme pain. I will be taking this complaint as high as possible against this specific doctor for refusing to be honest about what she was medicating me with

Clearly some people need to do some research into birthing options before they decide to deliver at a HOSPITAL. I just had my second child at Via Christi, and cannot praise the staff enough. The atmosphere was so relaxed, but not unprofessional, which is a hard line to walk. Everyone I came into contact with was very respectful of my wishes, and carried each one out flawlessly. Right after my daughter was born, they were in no rush to take her to get her weight, give her a bath, etc, and didnt interfere at all as we snuggled our new little one (which I wouldnt have expected at a hospital, honestly). The nurses and help were so prompt in every respect, and really LISTENED to me. A special shout out to Erin, Lindsey, and Beth!! You ladies are incredible and I cannot think of any way mine and my daughters care couldve been any better! You went above and beyond!Update: I just had my 4th child here, and once again, I loved the staff and care they provided!

Have been in the ER here with my wife 3 times since Via Christi took over Mercy Regional. I dont know much about the merger, but I can tell you that as Mercy Regional I never spent more than 3 hours total in the ER without being admitted because it was something serious. The bare minimum we have waited since the change over to Via Christi has been 4 hours, and as I sit here currently typing this, weve been here for 6, the last 2 of which have simply been waiting for someone to read the ultrasound that we had to wait multiple hours to get. Also watched a woman come into the lobby after us, who was moaning in pain and throwing up for several minutes, and at no point did I see any staff member even attempt to offer help, only the individual that brought her in offered any sort of assistance to her, and when we finally got called back to a room she was still in the same condition. This hospital has gone downhill in the last several years. If I personally have an emergency, Ill be driving myself to Junction City from now on.

Went to the ER end of July. Very good care and just there a couple of hours for ct and lab work. Er staff very friendly.

My friend has been bleeding out in the waiting room for 2 hours and they still haven’t been able to get a room clear to stitch this mans head

The biggest issue with this place, specifically the ER department, is they are soooooo slow. The other issue is they tend to misdiagnose things!Like once when my dad had a stroke and they said well at least he didnt have a stroke! I think it was the next day, the dr said he in fact had a stroke!Then my daughter broke her ankle at school. They did xrays and said it wasnt broke, just sprained. The nurse kept saying she had to walk on it before she could leave. She kept trying to walk! Finally they went ahead and let us go but the next morning they called and said we needed to come back for a a splint/ cast bc it was broke in 2 places.

Billing department is absolutely horrible. I dont think anyone knows what they are doing. Payed billed amount due back in November of 2018 amounting to over $4000.00. Requested an itemized statement and total of my bill and closed status was posted on my print out. Just received a letter from a collection agency stating I owe them another $318 or so dollars. Never even received another bill from them with that amount due. You can believe that Ill fight this tooth and nail. Im not the only one to have had this happen. Crooks!

I ASKED HOW LONG 😮 AND THEY CALLED 911!!!!!!!!!!!!!!!!!!I was there on 07/3 for nerve pain. Upon being informed of the wait.. I limped to the window (where they were chatting) and asked how long ...And just like that the young man with black glasses called 911 on me.Yes just like that..It was discrimination at its best.Asked for advocate, was told its 5, dont have oneCharge nurse disrespected my name and said sit down..Police came, ready to take me, then wanted to speak kind when they discovered no finding to even bother me.The officer said... well you can go back inside just dont cause a scene.. I even had to post it on Facebook live...I left..but had to come back because this is the only hospital in the city.I felt so defeated and dehumanized..😪Came back with my daughter... Talk to a head nurse , she says.Filled a complaint.Talk to a complaint department..this past Friday 07/12/19Just to be told that they are gonna have a class to teach when and when not to call 911...Now 🤨...you tell me...Does that make sense to you? Exactly...I have not been mentally well sense...And when I was told they called my meds to the pharmacy...they lied. One did but nothing for the nerve pain, the whole reason I was even there...

I took my home healthcare client to the ER today and she was seen by Matthew Foster MD. He was absolutely amazing and his bedside manner on top of the extra mile he went for her was so stellar. Thank you so much! If you can pick your physician I highly suggest you ask for him!

I want to move from Manhattan just because of this hospital! I have had each of my 3 deliveries there and the care is terrible. Not suggested for labor and delivery!I and my husband have been treated as well and will not go back.I also have several other family members who would rather drive to Kansas City than go here.

A horrible experience!! Took my 1 year old there for difficulty breathing. Asked 3 times for a breathing treatment and was told all three times no, it wouldnt help. You could tell he was clearly struggling to breathe. Was also told X-rays looked fine. Almost 5 hours later sent home with no explanation or medicine. Trusted my momma instinct and took him to another er. As soon as we walked back he was immediately given a breathing treatment without asking. His breathing calmed down a bit immediately. Doctor called Via Christi to get results and told our new doctor they didnt know if it was viral or pneumonia. Remind you, they told me everything looked fine. Hes on breathing treatments and antibiotics for pneumonia no thanks to Via Christi. Never bringing my children here again!

I have never has worse billing problems. They dont record payments, change bills months after they are first sent and are nearly impossible to contact through their new financial service. Possibly because everyone else is having the same problem. If they remember to send you the bill for the full amount it is amazing. The doctors seem to find everyone a burden to treat.

Just had a wonderful experience sitting waiting for 4 hours only to have them put me last. I left.i guess if you dont have insurance thats how you get treated.

AVOID AT ALL COSTSNot only did they give our newborn daughter terrible treatment, they accused her mother of abusing drugs during her pregnancy (she didnt), a few of the nurses didnt even try to feed her well (she had to stay in the nursery for whatever reason), and they ignored medical history information we begged them to listen to (Overland Park Regional asked us why we didnt tell them and that was exactly what was going on). We later had a social worker tell us to avoid Via Christi if at all possible because theyve had multiple issues with them.

They have treated us very nicely and very professional. They have been very informative and have been wonderful towards our new daughter.

Horrible service. Expensive. Didnt listen to me and charged me over a thousand dollars for something I didnt need or even want. Rather die than deal with these thieves.

Wish I had other options other than driving to Topeka when I have lost feeling/sensation in both of my legs! I have been sitting in this waiting room for 3 hours... was triaged 3 hours ago... let the receptionist know that Im getting worse and she said shed let the nurse know.... I have been to this ER a few times and have nothing nice to say... the nurses stand around the nursing stations right outside of a patients room laughing and gabbing like they dont have patients to attend to...

Just had our first child and we are blown away by the incredible experience our family had! The facility was comfortable and nicely designed. Cannot sing enough praises about the staff!

I went into the er and was put in a room and waited for well over an hour without anyone to attend me or even check to see if my condition had worsened. Doesnt help that there was only a few patients there when I arrived and when I asked what is taking so long the nurses just looked at each other silently and simply said a lot of people came in when you came in. Mind you, there was only myself and an older guy in the waiting room. Pathetic.

I hope you like your bill sent right to collections before even getting a bill, and lost payments, bad customer service. This place is an absolute joke. Via Christi, please ask another hospital to buy you out so we can get a good hospital again in manhattan.

Absolutely horrible experience. The staff was incredibly inconsiderate and lacked the basic knowledge of the medications I am currently taking in order to come up with what medications to administer for my symptoms at that time. They even didnt understand why I had turned the lights off in my room, when clearly if they were knowledgeable of migraines, especially ones with auras, they wouldve understood. They were not thorough and didnt evaluate my medical history, nor did they even do the basic neurological exam that every other ER has in the past. They never even reevaluated my symptoms before sending in someone with my discharge papers. I would recommend, if at all possible, drive even a couple hours somewhere to avoid this facility if you truly need medical attention.

If you want a laid back hospital this is the place for you. Surgery scheduled was more than an hour late without explaination or apology. Staff laughing it up and gabbing outside room. Torn dirty curtains, bathroom without trash can, debris under gurney. Broken computers and thermostat. Shocking lack of protocol and professionalism.

Worst experience ever, being my first time in the hospital since the birth of my 30 year old daughter. Being lied to about my care and not getting care in a timely manner. I could go on and on with this review, I will be contacting the appropriate people to make an official complaint.

The Doctors: It just depends on which one you get. There are maybe only 2 good doctors there. The rest are either Moody and try to rush you out (overlooking many things) or dont seem very educated and seem to be going off a hunch.The Nurses: Gossip and laugh about the patients in the hallway. Arent very helpful with answering questions and if something happens and you have to buzz them, they take forever to get to you and then give you an attitude for interrupting their gossiping and flirting.

Take my daughter there for stomach cramps and severe abdominal pain and they give her fentanyl, tell us it is a virus and send on our way. Two weeks later, same issue, drive to Fort Riley where she gets an abdominal X-ray and ct-scan and we find out the issue and now working on her recovery. If you are military or retired, take the drive to Irwin. Funny that all the answers to the ratings are canned and an automatic response. Truly sad

Went for severe back pain after a fall and was ignored. It was a waste of my time and I still have to go see my PCM the following day to get imaging and treatment. I was treated like a drug seeker and they ignored my level of pain. Im an RN and the care I received was pathetic. I left the er in the same condition I arrived. Usually get good care but will stick with avoiding this ER. They didnt address my concerns and blew me off. The staff on sunday didnt care.I have left two messages regarding my visit and have not received a response. I emailed the POC and hope to get a response.I finally got contacted and was told a team of doctors would review my case and it would take a while. I already received a letter saying they agreed with the nurse practioner I saw. I have been charged 250$ for a urinalysis that I didnt need. I was there for chronic back pain and a fall no other issues. And also charged 6$ for a nurse to put a lidoderm patch on my back. Im not incapable of putting it on myself but I told them it wasnt going to help. Via christi has ripped off my insurance company and myself. The er is a joke and a waste of time. You will get better care at kstat or just drive to Topeka.

Would NEVER recommend this place. Wouldnt even recommend it to my worst enemy. The most uncaring, unprofessional, incompetent hospital Ive ever witnessed. released my wife yesterday morning after rushing through and not figuring out whats going on. I even talked to them and asked if there was any other test they could do to figure out whats going on. they said yes, but the doctor wouldnt. how can you bill for a service when the service never gets done. went back for a second you time, to get the scan done that they should have done the first time. called 3 times to be ignored. asked for pain medicine 3 different times and finally got some after I got upset. got laughed at by the nurse, PA too 4 hours to do a CT scan. extremely rude. DO NOT GO HERE!I really wish I could do a negative review.

If I could give 0 stars I would. The workers here are unprofessional, rude, and patients are their last priority to them. Dont bring anyone you love here because if you do they will not enjoy the time here. Beware of this place never go here

Trying to get your name changed in this place is like pulling teeth Ive been calling billing in the hospital for 5 months now and still hasnt been completed to be submitted to Insurance correctly. Telling me Im past due but its because of their mistake and that I could be sent to collections.

Felt Very Taken Advantage off. My daughter felt she needed to go into their Emergency room for what turned out was a very minor cut on index finger. A nurse just cleaned wound and put a dab on bonding on the finger. Via Christi loaded up the bill to every extent they could charging doctors fees, facilities charges etc. In toll the bill was nearly $1500 for what would have been less than $100 at most Urgent care. After pleading with them to review the charges they simply refused to remove/reduce any charge and simply and continually threatened collections. Hard to believe this is the Catholic/Christian philosophy they portrait on their website. Any college student should avoid them at nearly all costs.

We have had a rough couple of months which as landed us in the ER 3 times in as many months. EVERY time they took great care of us, and didnt make us feel like it is all about the $$$ or cattle being pushed through. The nursing staff was great and the doctors didnt l blow you off. That is rare, I can tell ya with how much I have ended up in ER in many different states for everything from migraines to spinal stenosis you always will have the random bad apple but this hospital ER staff works their butt off and shouldnt be having these terrible things said. You saw them talking for a few mins...big deal, but did you see the kid they saved? Or when they held someones hand while they passed away alone? These nurses do a hell of a lot that goes unseen by the public, only to have someone put something nasty up on their job website. Yes you will get invoiced from multiple places...but that is any major hospital nowadays. I had back surgery in another state and I had 5 different billing creditors to help keep cost down and the insurance to pay more. Instead of critizing them for doing their jobs, maybe a bit of thankfulness would be in order.Thank you to all the nurses and Doctors and Admin staff that help our family and our friends when we were in great need. You are greatly appreciated by many even if these rate us boards dont show it.God Bless you all.

Terrible billing... Was called about a 5 year old bill that was paid and now they say it wasnt. When pressed they could provide no history even on when we were previously contact for collections nor what the services were. Paying online is the worst experience ever, there is no confirmation of payment, it is a white screen and text iframe, and there is no online account to track history. Confusing website where I cant even find the services they offer at what facilities. I really miss Mercy Regional!We now go 2 hours our of town at KU just to avoid Via Christi.

Hospital sent my bills to collections. They had put Manhattan zipcode on a wamego address. Credit score ding. Thank you via christie. Mercy never did this.... also they have a new account number every single time you see them. One of my accounts had the correct address and was paid on time. The rest not. No one the wiser to figure it out at this company....

I stayed with my mother while she went through hip replacement due to a fall. Thank God I choose to stay and I would recommend that if you have a love one in this hospital dont leave their side. Pain meds were late, no consistency or organization of care, I only saw 2 people using hand sanitizer on their hands. I used Google to find out answers to some questions asked. To top things off there was no hot water in the room for 2 days. Please note I think the problem here starts at the top. The nursing staff can only do so much when fighting with administration which we also heard outside our door.

I was seen fast and every member of the staff was amazing to me.

I had a horrible birthing experience at this hospital years ago when delivering my boy. But, that’s besides the point of this review. So many similarities between my story, the others reviewing, and my husbands most recent trip to the ER. I’ve worked in healthcare in the past, so receiving/seeing/witnessing the care provided here makes me cringe. Zero compassion, zero punctuality, zero communication between staff members, horrible workplace attitudes between the staff members themselves, and zero trust in patient pain.I get that emergency rooms are going to be slow at responding, so I’m not even giving this one star because of that. I’m giving this one star because obviously nothing has changed. My husband was treated as if he was just another person coming in for something that wasn’t a “real”emergency. They just don’t seem to care here.