Sunny Parks is Professional, Knowledgeable and very thorough in giving the best care to her patients. The Office team is excellent to detail and friendly. Love this place and the health care they provide.Thank you Sunny Parks and All the office team for the excellent care you give my family.

The doctor is the best! She is awesome!! I just recommended my entire family to her.

We had an appointment at 3:30pm we waited all the way until 5:15pm at this point I decided to cancel there were 2 more patients ahead of us. They did returned my credit card and documents. 2 days later I found out that I was charged for the service I never received. Its been 10 days waiting for my money back.I called and all I get is no solution at all. Postergaring my reinsbustment. No supervisor available and no body following trough 😕

I called over 10 times, every time the staff hung up on me. I just wanted to see a doctor. Very unprofessional.

Thank goodness I found this place. I am from out of town and needed urgent care after suddenly experiencing bladder infection symptoms. There is another urgent care down the road from this one and they wanted almost $100 more just to see a doctor. The ladies that helped me at Access Family Medical center were very kind, and prompt to get me in to a doctor for a very reasonable rate, and the doctor herself helped to give me directions to the nearest and cheapest pharmacy. I am very grateful to have stumbled upon this center. Kind employees, great service, clean facilities.

This is the best , Sunny Parks is the bomb ,no place better than hereThank You Sunny and staff for all you do for my grandkids. Lori, Liana, Delilah and Gavin we love you Sunny Parks.

Very caring staff and excellent care from Sunny Parks.

Topic: Patient Abandonment by Access Medical (Al Hasan Mohammed, Owner)Great Physician but poor office staff specifically when it comes to billingI have dual coverage insurance primary Anthem Blue Cross & secondary Anthem Blue Shield.Lack of Knowledge by Office Staff of Dual Coverage Insurance.I was told by Office Staff that I owe $130 from my previous visit when I asked if both my insurances were billed I was told, I dont know.I asked if I could get a copy of the bill at stake & upon my visit the Office Assistant told me that she could not produce one. I found the Office Assistants response quite puzzling & asked, How could you ask me to pay a bill that you do not have?I asked the Office Assistant, Did you only bill my primary or both? The Office Assistant became visibly frustrated (probably because she could not provide an answer). I conveyed to the Office Assistant that when a patient has dual coverage whats not covered by the primary will usually be billed & covered by the secondary.I received the most insane response from the Office Assistant, Well, we billed your primary. I replied, Exactly, but did you bill the uncovered charges to my secondary insurance? Only to receive the response,, I do not know but you cant be seen until your balance is paid.Finally, my physician whom Ive had a great relationship with for the past couple of years tells me that their Office Manager isnt available & that I can not be seen until this issue has been resolved.I spoke to Corporate Office that communicated back to their Los Banos Branch that conveyed to the Office Assistant that I shouldve not been turned away.I advised the Office Assistant, If you do not know the answer to the question then you call & find out if that includes calling the patients insurance providers (which was not done) than throw them under the bus in hopes the problem will go away.Later that same day I walked into an Urgent Care where both my Insurance Providers were provided & I had no out of pocket expenses.Now, I understand why this Place of Business was degraded down to a 4 star in less than a year.I really will miss this physician who has been treating me for years but after being turned away due a lack of understanding medical billing & without notice I have no ambition to return.Update 7/27/2021: As per conversation with my secondary insurance representative no billing has been received by ACCESS Medical.Update 8/11/2021: As per conversation with secondary insurance on 8/9 upon rebilling by Access; claim was denied by secondary insurance because they were billed first. I brought this to the attention to Lisa on 8/10 & so far their mistakes have not been resolved.Update 9/11/2021: Another error on Access Medicals part. Billing for 6/14 service date was billed twice (primary & secondary insurances) instead of billing uncovered charges from primary to secondary insurance. Gross Incompetence & Unethical.Update: As per conversation with reps from both insurance providers; Access is still continuing to bill primary 1st & secondary 2nd in addition has failed to provide Explanation of Benefits to secondary insurance.Based on my overall experience with Clinics Billing:This Clincs failed billing department prefers unaccountability, conflict & irresponsiblness over professionalism.Be Careful

Good providers and staff are very friendly. Way better than Apex Medical group