USC Keck is an amazing hospital with amazing medical teams from bottom to the very top. My husband has been in ICU for 21 days. They keep me informed they have been kind and compassionate. I could not ask for a better team ever. I am so fortunate that my husband is there.

Dr. Rodrigo Rodriguez is the best Doctor ever!!!! Every doctor I’ve seen at Keck is amazing but DR. Rodriguez takes the cake! Not only is he helpful and focused on my health and well-being he’s helped me with my overall life as well. I thank GOD for DR. RODRIGUEZ!!!! He has done everything to help me. He’s not even like a doctor he’s more like a guardian angel. I know that sounds corny but it’s true! He’s not just a great doctor he’s a great person

Excellent quality of treatment and superior medical care. Truly the highest level of medicine practiced & this is what brought me to choose USC keck for my treatment. My team here has been stellar, I always feel listened to and focused on by everyone here. I highly recommend choosing USC keck for any medical treatment & surgical procedures.

Had the good fortune to have found an excellent doctor that Ive seen annually since 2009 when I had DaVinci robotic surgery that changed my life. I reviewed the list of doctors, made an appointment and when we met, she made the diagnosis and thoroughly explained all aspects of the surgical process and recovery. Its a teaching hospital, so your surgical crew are medical students under the tutelage of their professor, your doctor. One of the joys was meeting the entire youthful group prior to surgery. Excellent hospital. I cant imagine going anywhere else.

Had a 2cm mass removed from my Left Kidney by Dr. Aaron Monish. Was admitted 11-16-20 on 9 East Room 9301. Very comfortable recuperating & getting treated by pretty nurses. Delicious food. The best hospital stay in my life.

I bring my mom here for her weekly infusions. The staff is great and the offices are nice. The only bad thing is the extremely long wait times for the lab results.

1 year ago I was rushed here from my hometown (3hrs away) on a helicopter due to my AVM rupture, stayed her for sme days and the staff, aerologist, doctors and everyone made me feel safe, comfortable and only cared to help me recover. Today I have follow up appointments for my craniotomy and always go in happy to see the neurology teams.

The WORST and the most expensive . My mother will have a surgery in Oct . They sent us an email with 5 different appointments in 1 day for pre-op. No addresses , no direction. No way to ask question regarding hospital stay, who can stay over , how to coordinate her care at home the day of the surgery .They rushed through patients like a task . At one point I wondered if the nurse confused me as a patient and started talking about my mom surgery when she wasnt even there.

The worse hospital and staff. Only the surgeon was great.I won’t ever go to this hospital again.

The doctors and nurses are wonderful.However, the people at the front door at the intake desk are terrible. They are not straightforward make numerous unfound reasons not to allow me to see my mom. My mom asks to see me and I have visited numerous time and the would not allow me to visit. They would not allow me to see my mother although, I did, as requested; get vaccinated for Covid and Covid tested before coming to the hospital. I have not seen my mother for more than 4 days. Many people go in and out without issue. Nevertheless, these people at the front intake desk take advantage of people at very vulnerable times.

My wife had surgery with Dr. Bozena B. Wrobel MD at Keck Hospital to cure sinusitis in her nasal cavity. After antibiotics and the surgery that included an overnight and then post operation follow-up, my wifes condition did not improve. My wife was given more antibiotics and another visit with Dr. Wrobel for a check-up to see if her condition improved. I doubt that it will. All this for nothing instead she gets a bill for $13,000 for services our insurance did not cover and the hospital did not disclose prior to her surgery. Do yourself a favor and stay clear of Keck its overrated and grossly expensive.

I gave my mom Covid-19 (sorry mom, my bad) and she got very sick. I really did think she was going to leave us. Keck USC did all they could to save my mom. Staff was attentive and always answered all of our questions. They are quite organized there. Everything was taken care of as they promised and always called us to give us updates. The place itself is very pretty and most buildings are easily found and accessible. Most, if not all, of the staff is friendly and nice. Havent spoken to anyone thats been rude, at least not yet. Keck truly is one of the best hospitals in California, as their awards demonstrate. Id get my health care here if I could.

Doctor ok but sent me to terrible offsite imaging place They also now bill you in two separate ways when it just used to be 1 You used be able to count on USC to not be thieves No longer

Please tell your nurses not to mislead their patients by telling them they can have more then 2 visitors a day. Its very misleading and when you have a family that lives 2 hours way coming down to visit and arent allowed in its very upsetting to the patient and the family! Not the first time.

I spent a month before my liver transplant and i must say that the people that work here is amazing, food is good but after a month eating a low sugar and sodium diet it gets a little annoying.Doctors are awesome and polite. Nothing but good things based on my own experience.

Do not come here, insurance or not. Prices are INSANE even for a 10 min visit. 2 bills!! There are expensive services and there are unreasonable. Keck is is unreasonable!

Drove for 2 days with my 8 year old son so he could meet my mom who is a neuro patient here. To be told at the door we cant see her. Even though we called and were told we could. The lady at the front said that was the old rule. How convenient your rules change so quickly. Deny a child what may be his only chance to meet his grandma , likely my last chance to see my mom.

I entered Keck sanatorium USC inside the month of November 2018. i was tormented by aorta dysection. I stayed in the medical institution till center of January. i ended with 3 coronary heart assaults and two aorta and 3 principal surgical procedures, one surgical treatment with a entire chest elimination. I just need the team of workers to see what i am capable of do nowadays thinks that they saved my life.Have a awesome exquisite Christmas God bless you..

Its a great hospital. The Drs are beyond awesome.

I went there for a shoulder pain, crying loud but no help at all with those hearless nurses and doctors, they were on tik.tok watching funny videos so I walked out came to urgent care in tujunga. Wow

I was confused about a bill that I received back in January 2021. I had to wait 1 month for a call back after I sent a stern email. The two representatives were able to clearly explain what the bill was regarding. Unfortunately, the 2nd representative who helped me used a condescending tone, and even raised their voice at me after I explained to her I felt like I was being taken advantage of by Keck. I made sure to say it was rude before being transferred to the automated payment system. I feel disrespected for having to wait so long and for being spoken to like I don’t matter. Was it because my last name is Martinez?

Billing is basically a scam. What you owe is in very large red letters and the 10% discount is so small it is usually missed -- as was my case. When I tried to get the discount I was met with--- it is too late. I have lodged a formal complaint with the--- CEO Rodney Hanner Keck Los Angeles--- as billing in the state of Florida is now threating my credit.

I had an appointment on July 15 2020 with Dr. Andre De Castro Abreu.Doctor was not the best, he did not offer any reasonable remedy to my issue but thats not the point.Fast forward to october/november 2020, I receive a bill for $130 from USC. Assuming this is for my visit I pay the bill.Fast forward to today, march 31 2021, i receive a call from CMRE collection services telling me I have a collection of $609 from USC.What happened is the unprofessional reception staff at the dr office got my address incorrectly (though somehow I received the bill from USC) and they mailed my doctor appointment bill to the wrong address. Thats a different bill to the one I paid already, which is supposedly for Hospital services??? They also did not have my insurance info on file which I definitely presented through zocdoc app and in person. Because they do not have my insurance info, they decided to bill outrageous $600 bill for a 10 min visit which did not even solve my problem.Now because of Dr Andres unprofessional staff employees I have to deal with collection agency, my insurance company, USC and credit beuros to fix this issue.Worst experience ever, I strongly urge you to avoid USC and Dr Andre and their unprofessional employees. This is ridiculous

Dr. Kim, a thoracic surgeon at Keck USC performed hiatal hernia surgery on my mother, which resulted in vagus nerve damage. Now she struggles to retain nutrients in her body that have put her in Emergency. Dr. Kim failed to admit it was a fail hernia surgery or how o manage gastroparesis, a life altering complications that resulted from this sloppy surgery. USC has been sweeping this issue under the rug, but we are actively seeking answers and justification will come soon.

Wow very expensive, in a room for about 20 minutes, charge 222 dollars, like a night at a plush hotel plus the doctor consultation. Highway robbery.

I was scheduled for a right partial Thyroidectomy. My experience throughout this process was absolutely perfect. My pre op Nurse was amazing. She took the time and patiently went over questions, comments and concerns. She made me feel very comfortable.The surgical team was perfect. The anesthesia providers were excellent. I remember leaving pre op and i remember waking up in recovery and nothing in between, truly amazing! The recovery room nurses were also fantastic as well.I was very pleased with the communication throughout my experience.If I had to do it all over again I would in a heartbeat.Words cannot express my gratitude, Dr Kokot, surrounding staff and team, thank you so very much for taking such good care of me.

If you want your loved one to suffer and/or die, go here. The patient looked okay. After 8 days, patient looked like USC staff had beaten the patient almost to death! The admin lies a lot, is disrespectful, & cares more about its staff & making money than taking care of the patients & getting them well. Top doctors which USC Keck use for advertising are not attending doctors. A couple of fellows with attitude and arrogance rather than talent and experience who admit they arent following safety re Covid when they are out of the hospital. A few charge nurses (Kayla & Annette on 5 south) & nurse manager (Jo-an) take out their stress on patients & often lie. Kayla and Annette (British) are verbally violent disturbing patients. Kayla needs her safe space. Nurses not following hygienic procedures so they are getting Covid & hospital understaffed & harming patients

Somebody said the the cafeteria is the only place to purchase food and to expensive nonsense ! There other places to buy food look around iv been going to Keck for about 6 years . ask somebody about the Asian food and wher6 to find it, its like a panda express.

Last Thursday, I got a missed call from this number around 4am. What is it? I dont get.. . I checked my voicemail and I heard a nice voice and then it got cut off.. Im confused..

**WARNING BEWARE**** DO NOT HAVE ANY WORK DONE WITH ALEXANDER MARKARIAN. Had surgery with him 4-5 months ago left me worse than i was before and have no breathing through nostril. He also deletes negative reviews. THIS IS YOUR WARNING GO TO ANYONE ELSE

Don’t answer their phone. I was on hold for an hour trying to make an appointment and thought maybe they forgot about me so I call back and now I’m just being sent to voicemail. Annoying I just want to make a damn appointment.

Good hospital.

The Doctors and nurses go that extra mile to explain everything to you.

Best hospital ever thank you God and all the amazing doctors nurses and stafff

Two surgeries (11/27/2018; 04/09/2019) with two superb surgeons within months apart. I am so blessed to have chosen Keck Hospital. My overnight stay (3 days) in ICU 8 West was a wonderful experience including Recovery (5 days total) in 9 East West. The nurses are amazing and follow up staff incredibly talented and helpful took excellent care of me. I also experienced the Pet Therapy dogs who visited my room while in Recovery. Overall I give Keck 5 stars.

The staff is exceptionally nice but there are problems: Parking is next to impossible. If you can find a place in the structure, it is free for the first two hours then $8 a day. Period. Even if you are only a few minutes over and had spent 20 minutes finding a place. There are only a few handicap spots and they are almost always full. There is no other available parking except for some street parking a couple of blocks away which is almost always full and quite a hike up a hill to the medical center. Impossible for a wheelchair. Keck really needs to do something about the parking problem.Also, when my husband had a procedure recently, we arrived as scheduled at 5:30am. The operation didnt begin until 10am. It ended at 2:30pm. It was 11:30pm before a room became available. Meanwhile I had waited and waited for hours. With my bad back I couldnt get comfortable. Finally when we were given a room there was no place for me to sleep (although Id been told by the doctors office that there would be a fold out recliner) so I ended up on two hard wooden chairs tied together with my belt, end on end, by me with pillows on top. That lasted two nights! Apparently room availability is problematic. Although I was allowed to stay, it was not as welcoming as other hospitals wed been in in the past who provided cots for a family member and sometimes even a fridge. We had to bother the staff for what should have been available items like Ice water, towels, etc. Also the cafeteria, the only place to purchase food, is very expensive. A packaged peanut butter and jelly sandwich was almost $5, so bring your own food. Hospital stays are never pleasant but only the niceness of the staff made this one bearable.

They have the Best, caring staff Ive ever seen.

Love it there nice people

Hello this is Hripsime KoshkarianI need to know what time is my appointment with the doctor

I accompanied my husband to an appt with Dr Ray Matthews. Cardiology Dept & interacted with several staff members. I was blown away by their care, efficiency, & kindness. The office was impeccably clean & very comfortable. The hospital lobby waiting room was unbelievable. There was a baby grand player piano playing music, complimentary water flavored with fresh fruit for guests & a free cell phone charging station. Lunch in the hospital cafeteria- nice variety of items. We had coconut fish with fried rice & mixed broccoli, yellow squash & carrots. Delicious!

Amazing and blessed experience! My father had open heart surgery. Valve replacement and the MAZE by Dr. Baker and his team. Every single doctor, nurse, monitor tech., patient care tech. Respiration tech. And Therapist have been outstanding and professional. I am so thankful we were able to get a second opinion and bring him here. The expertise and knowledge is ongoing. We placed all of our trust in each individual here and they all contributed to the care of my father. After 7 days we were confident that we could continue the care and support at home with the knowledge we gained here. Thank you from the top.... Middle....side...bottom of our HEARTS!💙💚💛💜❤❤💚💚💛💜 The Herrera Family

Good service.

I received a bill 6 months after my appointment. This is simply unacceptable. The care is good, but I would go somewhere with more clear billing policies.

Very understanding and professional. Great bedside care! The nurses are always very sweet and caring, and treat the patients like actual people.My mom had back surgery done by Dr. Hsieh and hes honestly so amazing.He took the time when he could to update me on everything that was going on, explaining in great detail.I dont too much like hospitals, but if I had to pick one to be at, itd 100% be here!

Was my first time there I drive all the way from Irvine to see dr Donna shoupe obgy, i called the hospital to inform them that I am 5 mins late first you have to wait for 5 mins for someone to answer she said its fine you have 15 mins grace anyway I came in no one gave me good direction to which building I should go too they kept on taking me back and forward between buildingsO got to the dr office finally after the drive from Irvine I told them I was lost there . They didnt let me inI wasted my time I had to leave my job early and drive for one hour and 15 mins and they didnt even see meVery bad experience will never ever come in again and will not refer it to anyone

I entered Keck hospital USC in the month of November 2018. I was suffering from aorta dysection. I stayed in the hospital until middle of January. I ended with three heart attacks and two aorta and three major surgeries, one surgery with a complete chest removal. I just want the staff to see what Im able to do today thinks that they saved my life.Have a great wonderful Christmas God bless you.

I’ve been here a few times with my mother who had Appointments there. The place is beautiful and very clean. The staff is very professional and friendly. Today was my mother’s surgery and it all went well. Dr. McFadden came to talk to us after the surgery and explained everything about the procedure and that she was doing good. We had to wait a while to see her because they had to monitor her and make sure she was ok . She will be there for a few days and I know she is in great hands. Wonderful hospital, great staff, some helped us find our way even when not asked, just heard us talking out loud,! and even the workers in the cafeteria were very nice.

WOW ! My wife and I have never been more impressed about a hospital than this one!My son in law had a 9 hour surgery and EVERYONE working there was just wonderful , from the nurses to the security guards and of course the DOCTOR , ALL were just professional and very helpful under the circumstances and took time out to help my daughter to be calm.The pregnant girl working the desk was awesome, she had Finnished her shift and had left only to come back to help my daughter find a motel that she felt she would feel comfortable and secure going to and the security guard also came over and helped with this , both showing REAL interest in my daughters needs, WHO DOES THAT?, they did!I just cant say enough about our experience other than it was one of the best we experienced under the stressful circumstances!!!Dave & Vickie Maltone

I had surgery here to get a cyst removed from my pancreas and they took really good care of me. The doctors, nurses, and housekeepers were all very wonderful. There was one nurse in particular that was really amazing she gave me and other mother patients there a rose for Mother’s Day and I just feel like she went beyond, her name was Tamara. I am just very thankful to everyone that took care of me and assisted with my recovery as well as Dr. Dhanireddy who was the surgeon that removed the cyst. My experience here was just wonderful.

I had surgery on Wednesday with Dr. Lindsey Reder, she is amazing. Very detailed and honest. I spent one night at Keck Hospital, the night nurses were all absolutely amazing to me. So nice, truly cared about my comfort and helpful. Awesome, patient care!

They ruined my credit score for 7-10 years, putting me in a particularly inconvenient position as a recent USC MBA graduate. I received a notification from Credit Karma saying my score had changed, and when I logged in I saw that it was from USC sending two medical bills I never even knew about to a collections agency.After speaking with the collections agency and USC, they say USC sent the two bills to an address I had since moved from. When I asked why they didnt call, they said they did, so I asked them what number they called. It was off by a number because someone didnt input it correctly.The result? Not one, but TWO derogatory remarks on my credit score because they submitted TWO bills that I never knew about to the collections agency. These bills totaled less than $500: clearly something I would have been more than happy to pay right then and there and not something Im dodging.I asked both if they could do anything about removing the derogatory remarks and they just said they tried contacting me, and they cant do anything about it. Way to set your graduating students out on a good path, USC.

This review is for Carlo Saba the Ambassador parking manager. My husband had to make a medical trip from Las Vegas to Keck. We were in our motor home so you can imagine how stressful it was when we got to the hospital. Carlo stepped in and walked all over the parking lot until he found a place for us to park. He is a shining star employee. It was so nice to run into a kind thoughtful person in such a stressful situation. Three cheers for Carlo. We love him!

I was treated with the up most respect in this hospital

Arrived at 9 am to check in for 11 am shoulder reversal surgery for my 78 year old mom. All went smoothly - nursing staff great everywhere, but VERY UPSET that we have been in recovery for over 5 hours! Its 8:43 pm, and her surgery was completed at 3:15! I would have given 4-5 stars had it not been for the inordinate wait for a room.

Amazingly wonderful staff, great doctors, wonderful atmosphere. My father had the best care that I could of ever have asked for, there arent enough stars to rate this hospital properly. The best care from the moment they called to schedule his surgery, thank you Graciela Cedana for all you have done to help my father, it is truly and sincerely appreciated. Thank you to the angels at USC Keck Medical hospital.

Do not want to go to the all details. These 2 stars are for the nursing care and other personnel. Doctors were exceptional.

I think you guys should add hot chocolate and sweet bread and sweet tea in the gold lobby next to the coffee

I was doing a Ex Lap case the RN did not want to do a final count. I refused to leave the OR until the count was done the tech who was supposed to relieve me was in another OR room asleep. The next day I was taken off the schedule when I returned to work I was told that it was my last day no explanation. I believe I was treated this way because I am black. The OR has very unsafe practices. The manager Kelly leaves everyday early leaving the OR staff with little or No support. I filed a incident report with the hospital they never contacted me. I filed a complaint with the labor commissioner office and OSHA for retaliation termination and wages owed against USC verdugo Hills Hospital

Ive had a few experiences with Keck and Im decidedly NOT a fan. Waiting rooms become crowded past 8. They mix the sick and the not-sick into the waiting areas. The wait-times are long, even for the first appointment as they double and triple-book.This place, once an incredible medical facility, has become an industry and is all about making money.There are better places to go in LA for medical care.

The dermatologist my daughter saw was incredible. She was very caring and treated her with respect. She was aware of all the current treatments and was able to successfully treat her when all others failed.

I love the Drs here but have do NOT like the hospital staff. I had a very bad experience when one of my major organs was cut on accident during surgery about 2 or 3 years ago, sent home with no knowledge of internal bleeding! Yikes! Nursing staff in hospital I believe were to blame...very rude, non attentive, over staffed, did not listen to patient concerns and pain levels. One year later I end up back there, different Dr, different surgery...another mistake! This time huge blood clot across abdomen, nursing staff didnt notice until I was being released to go home and passed out on floor...turned out, needed 2 blood transfusions! Again, nursing staff not listening to patients concerns and needs...nurses too interested in moving patients out quickly instead of making sure that they are stable! Dont let a patients age fool you! Just because someone is young...that does NOT mean that they are healthy! If a patient is telling you that they have a certain health issue, do not assume that they do not know what they are talking about just because they are younger then the average person with that particular health issue! When a patient tells a nursing staff about their own health issues or that something is wrong its because they as a patient are familiar with and know their own body enough to know when something is not right...this is because they have experienced health issues before! Please listen to your patients! I almost lost my life twice at this hospital due to simple mistakes that were overlooked by people that were in too big of a hurry! Staff members trying to quickly move on to the next, treating me like I was just another number...thank God, if I hadnt had my mom with me both times to get the nurses attention, Id be dead! The hospital needs new nursing staff!

Very Good Hospital. Have seen a few specialists and theyve all been great as well as the nursing staff. Ive had 2 surgeries and a few procedures and theyve all gone well.

I had open heart in Nov of 2016 good surgeon however for the 5 day stay I ASKED EVERY DAY FOR CLEAN LINENS........no chance I remained in the same night gown...............Aug of 2017 my sternum died my chest was mush.........infection......Im trying to figure out why........now here it is in Jan 2018 I was informed that I have to have my STERNUM REMOVED......so two stays and no clean bedding or linens...not the doctors fault Im sure they dont know........but everyone knows nowFOOD SUCKS

Now this is holy grail of hospitals! If you dont have a PPO around 2k month premium you wont get in. Mostly professors teaching doctors. Top notch hospital.

I have only good things to say about the hospital staff, doctors and service. I was put at ease from day one and all procedures were handled with expertise. It helped me recover faster than usual.Thank you USC.

Innovative new clinical trials for spinal cord injury survivors.

Very professional and they do care about their patients, best hospital Ive visited.

Specialists at the USC Eye Institute saved my eyesight. My doctor in Internal Medicine is excellent at listening and providing care that addresses my medical conditions and helps me stay healthy. My experiences at Keck Medicine have been very positive and they have so many outstanding specialists that I know I can get the best of care for whatever I may need.

Nurses & other staff are very professional yet kind. Im very happy with my experience on the 3rd floor.

The medical staff are great and the doctors are well trained.However the billing is a mess. Multiple departments will contact you asking for money. No one will have the clear picture, as each billing department has no visibility to your other charges. I asked for a clear billing statement and received a confusing invoice with scribbles on it, it also was a partial statement as the departments act independently.They also are horrible at communication. I was sent to collections for a bill I had no idea I even owed. I only found out because my credit report which I monitor monthly. Once I found out I payed it in full. They just have such a poorly designed system. Frankly, I believe it is unethical how they manage their patients medical billing. Unless you have insurance where all doctor visits are paid for, PLEASE PLEASE PLEASE PLEASE save yourself. Do not add this confusion and unrest to your life, choose another hospital.

I spent some time here for a botched gallbladder surgery I had at California Hospital. I was always super comfortable, well informed, and treated well during my stay. I had to make a few trips after I was discharged for a drain I had to have in for a few months, and it was always pleasant.

Great hospital they have some of the best pediatric specialists. The hospital is a bit old but the nurses and doctors are amazing.

Working for the Trojan family at Keck has been one of the best work experience of my life. Under went a shoulder surgery as well and received some of the best treatment and care. Highly recommended.

Modern technology and great doctors. I was admitted for a knee replacement surgery by Dr. Lieberman. His expertise and counsel led me through a painless process.

This is a great hospital. Ive been going here for awhile and staff here is very knowledgeable, caring, and professional.+iziezi bell You reviewed the wrong hospital. Keck hospital does not have an emergency room. I believe you may be talking about county USC medical center. There are two separate hospitals in that area.

The staff was really sweet and kind to my family and my mother, thank you for saving her life. God Bless you.

Very nice staff

If I could leave more stars I would. I was diagnosed with Multiple Sclerosis Dec 21st ‘18, when I was told my diagnosis I wanted more information. What the heck is MS!? The neurologist said “don’t worry right now it’s the holidays , we’ll talk more after”. What!? So there I was on a hospital bed confused and I only had google to ease that confusion. I am so grateful and I think grateful comes short to how I felt after seeing Mustafa Ansari. Five months into my diagnosis i don’t feel the confusion I was left with after being told I have MS. Thank you so much Dr. Ansari for explaining MS to me in such depth and taking me out of that confusion. Perhaps I won’t remember everything in some days but this gratitude will forever be remembered.

One of the best hospitals. My father had lung surgery thanks to Dr.Hagen and all the staff, great service. Special thanks to nurse Nancy very nice and helpful.

I had brain surgery on 9/27/18 and have to say that the pain management protocol was horrible. Even when I told them certain medications didnt work, they continued to prescribe the same thing. I have a very high pain tolerance and if I say Im in pain, Im not kidding. I was discharged 2 days post surgery and was given 2 days worth of painkillers upon release. What a joke. I continue to have severe headaches after 6 days. My conclusion is that they dont believe you have pain or dont care. Either one is unacceptable given todays medical proof that pain (especially severe) hinders recovery.I had brain surgery at Huntington Hospital 2 months ago and they explained the importance of pain management and encouraged me to let them know if I had any pain. I never expected not to have any but when I told USC it was an 8 on a 1 to 10 scale, they never took measures to correct the problem.Finally, I was discharged without any real communication with a doctor. I wonder if they would treat their family members that way?By the way, I made my concerns known, in writing on their website, while I was in the hospital and received no response even though I put my room number in my message.

Theres a parking structure, but the bottom floors are reserved for physicians so patients have to park on the top floor. My 4 year old is scared of heights so it was not fun going down the steep, concrete, and caved in stairs from the tenth floor. But pediatricians Dr. Wyatt and Dr. Tejeda are absolutely awesome!!!

I have visited this medical center for the last 7 years for a pituitary tumor that had grown back after a previous surgery to remove it. I have visited Dr. Gabriel Zada for the entire time of my treatment. From the minute we met Dr. Zada we felt like he knew me and wanted the best care for me and my situation. After three years of seeing him, I decided that surgery was the best method of treating my tumor. His miracle hands were amazing. He was assuring leading up to the surgery and in the post op visit. I have since returned yearly for the past three years to check up on the possible return of the tumor. Three years and no trace. He is a miracle worker. I highly recommend Dr. Zada to anyone needing any type of neurosurgery, especially those dealing with a pituitary tumor that can be debilitating. He is amazing. Dont delay seeing such a competent doctor!!!! He is the best.

Went here for a thyroidectomy which was performed by a prestigious surgeon. Surgery went well as with follow ups; however, the bills never end. I have PPO that covers almost 95% of everything but the bills keep coming from different departments of which I keep paying out of pocket for. Just when you and your insurance think everything is taken care of another bill magically appears months later!Now I know why this hospital looks like Rodeo Dr. they forever keep charging you. Beware, dont be fooled by the propaganda this hospital spends millions on as there are other hospitals to choose from such as UCLA or John Hopkins.

I give keck hosptail a five star the nurses are awesome thier this one nurse name martin he was was very help ful and super nice he would answear all your question you need to know people around the hospital are really friendly and a very clean hosptail i would recom any body to go thier the nurses are very very helpful on every thing

I am Magine they have done a lot of good but when I was there and I was supposed to be treated and I was suffering in so much pain I could not even imagine ever being there they were so nice but my insurance of Medi-Cal didn’t go through the first time instead of checking for mistakes I was treated as a vagrant and would you please go away and stop bothering us very disappointed in which I was hoping would’ve been a much better experience.

Dr. Rosenberg in Urology is a wonderful Dr. explains things and has a Dr/patient relationship with me. Dr Ozel is the best Gyncologist. She is very understanding and compassionate. She explains in detail and has answers to your questions. Dr Aharonian is the best Dr in Internal medicine. These are just a few of the Best Doctors I have had an experience with. I’ve been treated with utmost respect and care. Would never consider going somewhere else.

Why there taking care an watching over our dear loveing mother no god has performed miricals her.this is where some of us are called when God needs us with him then let thee body rest an in choosing to do so his mirical is to bring back his love and become one big United loveing family in his strength Amen

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There is a major corruption in this place. This hospital charged me a bill for the amount that my family never owed (shouldve been paid by my insurance) but they continue to send me a bill. A few days ago, they send me a final notice that Id need to pay the balance or they will take a further action!!! I will not recommend this place to anyone!

Good service. Im the one that acted wrong. My ride cancel at last moment he got caught in work and could not get out. And I said things to staff should not have. I will have to send some snacks and flowers to apologize....

Very nice and helpful staff. What i like about this Hospital is that if you have an appointment at 10am they take you in within 15 minutes of your schedule time.

They performed titers to check for my immunization levels a year ago before I left for school. They failed to send the records to my school. After calling several times, I finally got the records sent. That was a year ago... I told them Id be moving and gave them my new address. They apparently sent a bill I never knew about to my old address and the mail was returned due to my address change. They had (and still have) my current phone number on file, but never once tried to call me. A year later (now), without knowing anything about the bill, I get a call from an incredibly unprofessional collections agency. After hours on the phone, I find out that they simply send you to collections without trying to contact you if you move. Now they are ruining my excellent credit and have no remorse. They just want the money. This place only cares about money... Terrible people.

The doctors are horrible at getting things done and all the staff lies you have to keep asking for things to be done especially for cancer patients i would never recomend this hosputal for cancer patients...to update they are horrible again i will say they sent my dad home to supposably die on hospice and they let him get over dehydrated and sent him home all bleeding out and much more he went to a regular dr for thek ti say what the hell were they doing to you over there they werent even taking care of you or helping you more like helping him die.. And now he is off hospice and getting better care and dr menendez us horrible as well.

This hospital is absolutely the best everyone there was super friendly and helpful the staff is extremely professional not a better place in my opinion

Great doctors fantastic nurses and hospital staff. I am a current patient recovering from neck surgery the hospital assigns too many patients to each nurse and especially the patient care techs, that its hard for patients who really need attention to get proper care.

Very nice hospital with great care and staff. The grounds of the hospital are very nice as well.

Lots of friendly and professional people willing to help a lost person find her way around

Im very happy with staff and doctors....I have some little issues. .but nothing like every hospital I have been in..or doctors office...they our caring and polite..

Received a kidney transplant 5 years ago at Keck. The doctors and staff are very experienced, professional and caring.

Initially, my reaction to being a patient in this hospital was very good. The staff seemed knowledgeable and helpful. However, when I was discharged, the hospital failed to correctly fill the doctors prescription and I went a full week with increasing pain because I was not given any anti-inflammation drugs. That substantially slowed my recovery from spine surgery and made it much more painful. In addition, the hospital center repeatedly failed to bill my insurance, leaving me to chase after them to get billing corrected. One nurse told me that the billing office was incompetent. Further, post-op I was placed in a room with a man who was highly contagious with diarrhea and I would up with the same disease for six weeks. In addition, the sight in my left eye was damaged during surgery and more surgery was needed to fix that failure by the hospital staff.