DO NOT GO HERE! I would give zero stars if I could.This place is terrible. By far the worst urgent care I have ever experienced and it’s not even close. I waited for over 2 hours (I was told 45-60 min) to be seen in a mostly empty waiting room. Once I was finally taken to the examination room, I was forced to wait another hour. It took over 3 hours to see the doctor.When I went to fill my prescription, the doctor had filled out the form wrong and now I can’t get desperately needed meds. Reliant will NOT answer the phone and the pharmacy will not fill my prescription.Beyond the wait time and incompetence, the front staff was very unfriendly and were barely audible when asked questions. They seemed determined to turn away would-be patients by emphasizing the wait times. I listened as one patient was told it would be an hour. The next patient was told it would be 2 hours not more than a minute later.PARKING: while en route, I was directed by Reliant signs to a parking garage, which was also filled with signs from Reliant.However, in the waiting room, I noticed a small typed sign, wedged between other signs, that stated they no longer validate parking!Despite directing you to this garage, complete with their own signage, Reliant will NOT validate your parking. Expect to spend an extra $15 on parking. Reliant needs to remove their signage from the garage or clearly and prominently state they will not validate. The current situation is unacceptable.Overall, this urgent care is unacceptable. Dirty rooms, unfriendly, unhelpful staff, a deceptive, expensive parking situation, negligent mistakes, and no one answering phones. And after all of my troubles, I can’t even get my rx filled.Save yourself the trouble and find an Urgent Care that actually gives a damn. This place is a joke.

Signed up for a rapid COVID test Oct 5, 2021. Had 9:40 am appointment. Walked in to busy waiting room with desk personnel with no sense of urgency. Hard to be more indifferent than this person. Was told 3 ahead of you and about 30 minutes. An hour later, 5 people had been called. Each time the RN looked annoyed to have to see another patient. I was there for a 30 second swab. I left. Deeply regret using paypal as no way to get $200 back. If I could give less than one star, I would. Stay away at all costs unless your time has no value.

Horrible Urgent Care. Avoid this place unless you want to leave injured, disrespected, and robbed.I went in to drain a painful ear boil because all the ENTs were booked. PA Mahsa Afrookhteh was mocking me the moment I met her, beginning by downplaying my pain.Later on she proceeded to aggressively cut and drain the boil, then jamming her finger into my ear. There was so much blood and I felt every second of the extreme pain. I’ve had ear boils drained before, the process was never this painful or bloody.PA Mahsa was very unprofessional and was mocking me the entire time telling me that I was welcome cause she relieved the pain instead of me waiting for 3 hours at an ER. Then yelling at me to cover my nose (my mask slipped off) when I was screaming from pain.The nurses, Manny and Natalie, were very kind and helped me calm down. But I’m currently left with loss of hearing and a scar in my ear, months after the procedure. The costs to fix what she did were much higher than what it would’ve been if I didn’t go there, and Reliant Urgent Care says they can’t do anything about it.Again, Horrible Urgent Care. Never going there again even if my life depends on it.

Do not go here! $138 for a rapid test which insurance doesn’t cover and they don’t validate parking. Paid $15 for NOTHING

The medical rceptionist, knowingly the heat outside l, stated to wait outside the building, while the waiting area & lobby is semi empty.

I called them asking if they can help provide pre-employment physical exam and if I can pay out of pocket. The person on the phone said yes I can do that and only in downtown office. She also provided me exact pricing for each item like X-ray.So, I drove all the way from San Gabriel to downtown, only to be told by the front desk that they don’t do that. Can they be more consistent in the response? Plus the parking is so expensive there. I stopped 10min and flat fee is 10. They don’t provide parking reimbursement either.

The check in process was extremely easy. Richard performed my child’s rapid pcr covid test quick & easily & we got the results within an hour! I researched for hours to find a test the lausd would accept so my kid could get to their orientation and this urgent care was by far the most reasonably priced.

This is the slowest covid testing location I have ever been to. I have no idea what the point of an appointment is because it’s still an hour plus wait for a 2 second test. It’d be one thing if it was a free testing clinic but honestly the free clinics are faster. Don’t have an option for appointments if they don’t mean anything or you just have a bunch of sick people congregating for hours…

I came to Reliant for a COVID test. There were signs pointing me toward a parking garage to park but it was still confusing. A man who worked next door confirmed that the parking garage was the appropriate place to park. However, at the front desk there is a sign stating that they do not validate. They should put a sign outside or inform you when you make the appointment.The young lady at the front desk (Marcy, I believe), was very short (with her attitude) and rude. I was told that I had to stand outside to fill out paperwork and wait because I came for a COVID test. My back was hurting and she refused to let me have a chair. The wait was longer than the 10 minutes I was told. I would have left but I already paid for the test.Enter Manual, who took me back for my COVID test. I had a few questions because they were giving me a different test than what I requested. He started cutting me off and became extremely aggressive. I could not understand how a healthcare worker would treat a patient in this manner. I asked for someone else and Natalie came in and took my test. She was perfectly pleasant. She was the only saving grace.I received a link to check my results but kept getting kicked off. I called the clinic and left a message asking to be notified of the result because I couldn’t see it. I thought I saw something that said I was negative before I got kicked off, so I returned to work. At work I decided to try to log in again to discover I had a “positive” result under the “out of range” column. The “result” column was blank. I was finally able to get through to Nubia, at another location who informed me that it meant I was positive. I tried calling the clinic multiple times to speak to the manager, Jessica, about my experience and she would not take my call or call me back. It’s been over a week and I have not heard from anyone.I will be reporting their procedure or lack thereof, to the local health department because I could have infected the susceptible people I live and work with.

What an utterly disorganised mess. $150 for a Covid test, and they leave you standing outside in the street while you wait 30 minutes or more past your appointment time. What’s the point of booking an appointment?Seriously, get your s**t together.It’s one thing to gouge patients a rippoff price for a Covid test, it’s another to treat them like garbage.

Trash clinic. Poor organization. The staff doesn’t know what they’re doing and will make you wait 90mins+ for a covid test appointment because one of their rooms designated for tests is in use.

I had an appointment and it took 3 hours and 20 minutes.Staff is really nice.

Im writing this review because I needed a copy of my TB test results for a new job. They were able to do everything over the phone and emailed it to me within minutes at no charge. I came here a few times before that as well. They were always kind to me and had the necessary resources.

Slow slow slow slow slow been here for 2 1/2 hours for a 10 min process hands down terrible and the location in Huntington Park dont have any doctors on staff, so how are you an urgent care without a doctor? All they can do is point you too another facility. Also if you make an appointment expect not to be seen at that time a person had a 2 oclock appointment they didnt get to this person until 2:45 and they have a lot of desk personnel, where are the doctors?

They take a longgggggggg time just to see the dr, but they

If you are given a referral for this facility be careful and be aware of your rights. I was tested for a medical condition that impacts my eligibility for medical benefits. A single reading was taken and recorded before my meeting with the doctor. At the end of the examination, I questioned the accuracy of the reading and requested a second reading (he was hesitant but conceded). A second reading was taken which substantiated my medical condition. The doctor apparently did not like the reading and sent the Clinician back to take a third reading. The third reading further reinforced my claim.Upon leaving the examination room, I was told to sign on a keypad similar to a credit card machine. I thought it was authorization for payment or something similar. It was not. You may be signing a Work Status Summary which basically Acknowledge the instructions given above. Apparently they are forcing you to sign a document agreeing to whatever the doctor says without even seeing the document. I am not sure this is even legal.Only after you sign, they will print out the document with your digital signature. This is extremely unethical. I am not sure if you even have to sign the document.Once you have the Work Status Summary you can leave. However they did not include the details of my medical results. I protested loudly and demanded I get a full copy of my medical records in which I am entitled to. I asked if it had all 3 of my test results. The person behind the front desk claimed that there was only one. The best result. That may be the best result for the insurance company but the worst result for my claim. I demanded that all 3 results must be included in my file. Ultimately they conceded and entered the full test results and provided me with a copy.If you have to go there, be careful, see what you are signing (or dont sign anything), demand full disclosure and allow plenty of time. They do not take appointments and you will windup wasting hours of your time. (I arrived at 3:00 pm and did not get out till 5:15)

I was on hold for over an hour and finally first in line, then someone picked up and hung up the phone. I called back in and was on hold again all the way until close

I went for a COVID-19 test and At first it all seemed great, they were professional and efficient; it only took 20 minutes from sign in to be done with the test; however, they told me my results would be done 24-48 hrs it’s been 72 hrs and they results are no where to be found. I tried calling but they don’t answer the phone. What started great end up with a really bad experience.

I made an appointment for the very first time slot (opening time, 7AM). I submitted my paperwork two days in advance and checked in about 5 minutes early with no one else in the lobby. It’s incredible that I still wasn’t seen until 7:45AM. Not to mention, they had me wait outside in the cold. Flip flops were a bad choice!

Excellent system for COVID testing. The entire check in and waiting process is touch free and socially distanced. The facility is clean and the procedure was straightforward. I got my results emailed as promised. I have already recommended to several friends.

Have an appointment still waiting over an hour. Smh

Was making antibody test, 2 weeks no result, than walked in to check in person and finally found out that it was canceled 🤷🏻‍♂️👎🏻no explanation and excuse was given

Arrived on time for an 11 AM rapid test appointment I had booked. Had to fill out the paperwork online twice. After some confusion over which line was for check-in, I ended up checked in around 11:10, and was asked to wait outside to be seen. As a side note, it wasnt until I was checked in (and they asked for payment) that the cost of the test ($175) was ever mentioned. Nice bit of trickery in their onboarding process from Google search to appointment booking. You can find the price on their website if you search for it, which Im sure is enough to be compliant.I was not called in until 12:15 PM, 75 minutes past my appointment and over an hour after I had checked in. In the meantime, nobody provided any updates on when we might be seen. I saw people go in and be seen who had arrived and checked in after me. I saw others who had arrived before me still waiting.When I was finally called in, my name on the test was misspelled, based on my poor handwriting on the intake form. Clearly, the appointment paperwork I had dutifully filled out twice was for nothing, and wasnt even used. Why does Reliant insist on collecting this data before an appointment, and then not bother to use it at the point of care?The sample collection itself went fine. The nurse answered my questions and was very courteous given how obviously annoyed I was by the intake process.In summary:+ Good care in back of house- Worthless appointment system. If Reliant does not use the online paperwork they ask repeatedly to file, then filling it out is simply a waste of the patients time.- Poor communication about process. Some signs on the outside of the clinic would help.

I went to take a covid test, there was no line and the process was really fast. However, the site they gave me to check my status doesnt work. It doesnt allow me to sign in. I was suppose to receive my results in 24 hours. I am flying and will need the results to provide customs. I cant reach anyone as they do not answer the phones

This place is great. Super clean, professional people as well. Their telemedicine system is so fast and easy and awesome. Even in crazy Covid times I signed up to see a doctor and was treated in 45 mins and didn’t leave my couch.

The office and staff are great. I cannot reach them by phone. Number provided rings with no recording or options. Went in for immediate Covid test and results. I received email to login for results. The portal not working. I have no ability to get results. I call during office hours and no answer. It is horrible to not have access or phone call waiting to see if I have Covid. They need to provide number to their online portal for problems if one cannot access lab results.

Our nursing school send us to get tested for Covid 19 to this site. The service was quick and very professional. I only had to wait 5 minutes which was awesome! The staff was very friendly too.

12/31/2020The place stated that results would be given in 5 hours. I even double checked with the check in staff and the nurse who did the test. They all said 5 hours. So I paid $175 for the Covid-19 PCR test. It’s been 4 days and no results. I’ve emailed and I’ve called and nobody responds. Based on my symptoms, I’d say I no longer need the covid test to confirm but considering I paid $175, I should still get my results. At this point I’ll have to confront them in person but until I’m no longer contagious. It’s frustrating.Update: 1/18/2021I still never got my results and no one called me or emailed me. I’m finally better after being sick with Covid and will be confronting them about never getting my results now that I can go outside.Update: 7/18/2021Never got my results. They never answer the phone and when I went in person one last time they have “no record” of me being there for a Covid test. This place is just unprofessional and more importantly stealing our money.

Fast service, organized and clean. Everyone is kept away from each other and I was attended in a very professional manner.

Avoid this place. I have been here about an hour to receive a simple covid test which takes 5 minutes anywhere else. I have not seen anyone enter or leave the back, nor have any names been called. Im going to be late to work and possibly going to have to reschedule my covid test elsewhere. Whoever is in charge here should be fired, I have never experienced anything like this. Avoid at all costs.I truly hope someone with authority in the company sees this and does something, because this is terrible.

Cant speak for the actual urgent care but their system for covid testing, like most of LA, is awful. You cant just book a test. You have to get a telemedicine appt first. Which was fine by me. Booked the soonest available at 4:30. Checked in 15mins early. I then waited for over an hour before realizing that the app/site they use (solv) listed appointment times up to 10pm, but they close at 5pm.I was just stuck on the you should wait for at most 25mins screen for over an hour. At that point I realized not only do they close at 5 and no one was going to show, but that apparently theyre closed on Sundays - Solv (the covid test/telemedicine app they use) makes it seem as if the telemedicine portion is through kaiser just to get the referral, as the covid testing seems to be a separate ordeal than the regular urgent care. Fine by me but clearly with all these 3rd party scheduling apps being used for covid testing, one hand isnt talking to the other. So many will say appointments available on x day, then you spend a half hour filling out extensive forms and login info only to find no appointments for a month almost. Or like this one you spend all that time, relax a little, only to find the call would be done by someone at the urgent care (thats probably backed up right now) and the hours dont evenatch scheduling options.Dont waste your time.

Had an appointment for a Covid test at 10a, showed up at 9:50, and didnt get tested until 12:45. I have received over 60 Covid tests at various other testing centers since and have never waited more than 15 min. The lady who administered the test told me that it is always like that at this location. Unless you like wasting your day, I would recommend that you find another testing center.

DO NOT GO HERE FOR COVID TESTING! I got tested at Dodger stadium Monday night and still had not received my results by Wednesday. Since I had symptoms, I decided Wednesday to get the rapid test (30 minute results) at Reliant Urgent Care. They do not accept insurance for the rapid test, only cash/paypal so I paid $175 out of pocket. When the nurse swabbed me, she did not go up into my nose like I know theyre supposed to, she only swabbed the base of my nostrils. I have had this test before, so I could tell right away it was not done thoroughly. Within 30 minutes after the test I was emailed my results, negative. Later on that day, I got my results back from the Dodger Stadium test I took several days before, which was positive for covid. I believe that they are either not testing correctly at Reliant, or that there is some issue with their lab/system. Save yourself $175 and avoid this place!

Came to take a Covid-19 test and was turned down because I have Medi-cal. SMH how terrible. So the rich have it made, and screw the poor

I dont understand why they dont answer the phone calls and dont reply to my voice messages & emails. If you want to get the Covid-19 test, I recommend to research their service reviews before making a payment which I forgot to do this time.I tested PCR Covid-19 here on 12/22/2020 so that I can (at least hoping to) be sure that I dont have positive result before Christmas because their website shows 5 hour result. Today is 1/4/2021 (updated) and I still didnt receive the result from them. Because of their delay, I couldnt get together with my family for Christmas. If I knew I wouldnt get the result after 5-6 hours, as opposed to what they advertised, I would probably went to the Dodgers Stadium and saved $190 ($175 test +$15 parking). I initially decided to pay this money, instead of visiting the free test site, because their website showed the result would be available after 5-6 hours. I mean, although I was not able to meet with my family for this Christmas because I did not get the test result within the time period their website showed, I kind of understand that it was near Christmas, they were extremely busy and it was not a good time to get tested specially on Christmas week. What I really dont understand is their website doesnt explain how we get the test results or no one answered/returned my multiple voice messages & multiple emails sent. If they dont respond/reply at all to your voice messages and emails for 6 days (until today), how can people rely on their service? I even stated on one of the paperwork that I had a covid-19 like symptom which generally requires more attention than fever or coughing. I had to know the result as soon as possible so I could decide what to do next.I had to visit another medical place this morning so I dont ruin my new years family gathering and got the result right there. One thing I noticed this morning was the lady at the Reliant UC who swabbed the test kit through my nose last time didnt go all the way up as the person who performed the test this morning from another medical facility.

DO NOT GET YOUR COVID TEST HERE. They sent me someone elses results! Major HIPAA violation, and this persons test results were positive, would they have found out if I hadnt said something?? Additionally, the covid safety measures did not seem adequate at all, people were waiting outside which is good, but there was no attempt to encourage distancing outside, with most people gathered close to the door, and the nurse performed my test with only a basic surgical mask, no N95 or face shield.UPDATE: after more than 48 hours, I still havent received my results, and they wont answer my emails or phone calls. When you call, they will put you on hold for an hour until the call goes to voicemail. If youd like to spend $200 for a test and not receive results, this is the place to go!UPDATE #2: 11 (ELEVEN!) days later, still no result! After countless emails and voicemails, theyve made no attempt to contact me or get me my results.FINAL UPDATE: if this happens to you, select the billing line when you call, it will take you to a separate billing company (who actually answers the phone) and they can issue a refund.

Made an appointment online and you still have to wait in line for a covid with other who are walk-ups. They messed up my paper works and the wait is over an hour. Do not suggest coming here if you want a rapid covid test.

Service is bad, they made you wait for along time even they know you have pain!Right now I am in the room and waiting for doctor for 50 minutes and there is no one here!!!I can hear that their laughing!!! Like seriously if I didnt have pain, I wouldnt be here!0 star!

175 dollars for a regular Covid 19 tests is ridiculous do not go here they are scamming

The website says that you do not need an appointment for Covid testing At this site. I went in was told I would have to pay for a test With CASH or a CARD although it is statewide sanctioned and should be free in CA to test. During a pandemic Reliant Urgent Care is consciously choosing to capitalize instead on contributing to the health of the community in which this urgent care center is located in. THIS IS A HUGE ISSUE. Do not go to this place. This place is essentially operating as a money grab machine and health is NOT priority.

It puts the worst is like something more to me than to have in my life I have been waiting half an hour on the phone sent mail without anyone answer

Tried to update my previou review but unable to locate. Ive unfortunately had to visit urgent care a few times in the last 3 months and Im happy to say that service has improved greatly. The doctors seem knowledgeable and very helpful even with issues not related to your actual visit. Marci at the front desk is always pleasant and takes the time to explain everything. She assisted with clearing up an insurance related matter even though the place was packed. I dont mind waiting, I appreciate that when its my turn to go back my visit is not rushed.

DO NOT GO There!!! The front desk receptionist said this clinic should have been closed a long time ago. Agreed!

Wait time 1 1/2 hours

I am so upset with this urgent care I cannot even pick out my words.My husband and I are trying to go to Tahiti. Tahiti requires you to have a 72 hour Covid test and airtahiti.com is contracted with reliant urgent care to do the Covid-19 swab tests.We tested on Saturday at 10:00 am and our flight was on the following Monday at 12:00 am. We were told that by Monday morning or afternoon we will be getting our results.Monday noon came and nothing. Called reliant urgent care as many times to fill my call log for an entire week and all I got was your test hasn’t come back. You can call the lab and see what’s happening.I called primex labs and they told me that our test is still pending. We told them that this was a self pay test and if they can rush it because we have a flight out at midnight. They said they can’t do it. We drove to one of the primex locations only to find out the labs locations are fake. We called another clinic that does rapid testing for nasal swabs and got it done there ( another $400 spent).We go to the airport only to freaking find out that the test we did is not valid even though it is a nasal swab test because we need a PCR test and that reliant care does it. Well reliant care let me tell you how the hell are you supposed to have a Covid test within 72 hours if the results come back in 4-6 days at least??? And on top of it we’re paying for it and not our insurance??? You guys suck! It’s sad your Clinic staff is great if your lack of communication with the laboratories is deplorable.Disappointed is the least I can say I am.

Never ever do Covid19 test here! I wanted the result in a hurry so i paid $160 for fastPass testing. Do not waste your money! They promised results within 24~48hours, but it took me almost a week instead. I called them to ask about my result but again i was waitting in 30mins to tell even just my name on the phone. Like, they are not organized. Please DO NOT take a test Covid19 test here. It’s not fast, or helpful, because they are unorganized and not attentive.

Come in for a work related knee injury. They were straight and to the point. Very fast as well... they don’t waste time. Very clean, comfortable and modern facilities. Every staff member I met was friendly, knowledgeable, and witty. Dr. Afrookhteh means business and that is the exact type of doctor I want by my side when I’m at my worst. Firm but compassionate👍🏾

I would like to say that the only thing this place has going for them is its cleanliness. I went in because I had stomach/back pain. The PA touches my stomach, and that is about it...I asked if I could get blood work done to test my pancreas and gallbladder. She said they do not do blood panels. She recommended I go to an ER for that. This is the only urgent care I have heard of that does not offer this. I really do not even know what this place does other than STD screening and flu shots. Also, they do not reimburse parking even though the parking garage is advertised for their business. So, that cost me $30 extra.

Not really sure how this place achieved three stars. While the staff is indeed nice, they are clearly overworked. The time it takes to see someone is on the order of hours. Totally not worth coming to. Also when the say “15 minutes” that means an hour. When they say “shortly” that means half an hour. Whey they say “now” that means half an hour. Good luck!

They would rather hurt me, the patient, and not fill the prescription, but will take my insurance payment. I didn’t get the medication I needed until it was almost too late. Because I had to call 3 different times to ask them to please fill it. Do not go here. They don’t care about you.

Asked to get lab results by email. They didn’t say I needed to fill out a form so I had to go in. Said they’d put my results aside so I could grab them quickly. Once there, I had to wait for 45 minutes because they hadn’t done that. Haven’t spent so much time there now, I can say some of the staff are great. Just not everyone apparently.

I have never been asked to wait outside before . I came her with my daughter she went in to see a doctor so I went outside when I came back in there was only one person in the waiting room left , then the receptionist asked me to wait outside so I said I’m here with a patient she then asked me to wait on the side and not by the waiting room where there is plenty of space . I saw others waiting with a patient she never asked them to wait somewhere else funny so much disrespect for people .

Went in for a quick question about seeing a physician and was greeted by the sweetest Roxy! I want to give a special shout out to her because her customer service and genuine heart turned a concerning manner into a more hopeful one. Thank you so much, Roxy! Youre awesome!!!

Horrible experience travel beware: they advertise online that the test results come back in 36-48 hours but they don’t tell you that you have to wait over an hour on top of your scheduled appointment to take the test and that the clock starts at midnight...be careful they are a rip off and a scam

Has it own parking and I love the experience

Very attentive front desk administrative staff. The doctors so far have been helpful.

Was told over the phone they accepted my insurance and when i got there they made me fill out all the paper work and wait for 30 minutes to tell me i have to pay out of pocket for what i came there for.

Nobody answers the phone and difficult to receive test results.

Took my girlfriend here after being injured at a show nearby since the venue medic recommend it, she had blood all over her face and arm and a bandage around her face. The front desk told us that they were busy so they actually turned us away. Blood all over and they turned us away and told us to go to their LAX location. All we needed was a couple staples that would have taken 20 min. I never review places but I needed to post this so people know how little this place cares. Honestly cannot believe this happened, furious and livid, dont bother going here ever

Wont accept insurance for Covid testing even though their website says they will.

I have been going to this Urgent Care always in the mornings/afternoons without experiencing major delays in the service. Tonight was the first time I went in the evening (7pm). It took them 2 hours and 40 minutes for a common cold check. The staff is nice but only one provider was available.

Pretty mediocre and did not diagnose my symptoms well. No blood work, didnt get an actual MD, and paid a pretty high copay to have someone tell me to get rest after taking overpriced medicine.One star for the clean place and one star for the decent check in, but overall I still have symptoms which were not dealt with.Just in case you were wondering, no they no longer validate parking either. That sign is bigger than their mission statement.

Our goal is to assure that every member of your family will see a well trained and experienced doctor whenever the need arises, 24 hours a day, every day. This is what is written on their website.I went their on Saturday night with my girlfriend who was bleeding from her face with a broken tooth. A guy in nurse oufit came out and said theyre closed. I bagged for help but he said sorry. So I said, Then, why did you guys say youre 24/7 emergency service? Then he replied, Weve never said it.We even paid $10 for the 5 min. parking in their structure.

Short wait time when I went early on a Sunday morning. Saw a PA and not a doctor, not sure why, but he was efficient and helpful nonetheless. Very clean, close to metro, check in staff and nurse were friendly and professional.

This is the best Urgent care I’ve ever been to. Everything was clean and the personnel Steven Jose and I think her name was Jenny were very professional clean cut and assisted me with all my medical needs.

The place is clean and spacious but they dont validate parking. The P.A who attended my toddler has a plain & cold approach ..sadly .

Great service, short waiting time and really attention from attending physician. Really recommend this walk in clinic.

Got covid tested on Tuesday 12/2 and still do not have my results. Ridiculous!!!!!!! They do not answer their phone or provide any status update. Time wasted

UPDATE:On July 22nd, 2019, I received an invoice in the mail from this group stating that I somehow owe them $74.86 in addition to the $165 that I paid them at the time of being seen. Id love to know how they can magically whip up more charges beyond the $165 visit fee. I had zero lab tests done. The person on duty simply chatted with me about my symptoms and filled a couple prescriptions for me to take elsewhere.Despite never telling me there were additional charges and never reaching out to me about these random additional charges, they have now put me into collections. Their billing practices are shady and simply not ethical. I will never go to them again.ORIGINAL REVIEW:Friendly staff, sympathetic doctors that help you understand your condition, clean facilities. One of the best urgent care experiences I’ve had. Thank you.

Paid my bill online, received a collections notice in the mail a few months later stating they had reported me to Med Shield for collection. Tried to call the number listed on the letter, sat on hold for an hour. Left a voicemail to have someone call me back, no one ever did. Still attempting to get someone on the phone. Go literally anywhere but here.

Have been waiting to be seen since 2:30 pm. It’s 4:14 pm

Waited an hour and a half for them to tell me that the procedure that Ive had done TWICE there previously they couldnt do because they didnt have the right tools. Did I mention Ive had it done there TWICE before?And this isnt the first time Ive had a bad experience here. I came in for an extremely high fever for what I found out later at the Emergency Room to be a stomach ulcer, and after waiting TWO HOURS for them to finally get to me, the only thing the doctor did, after descriptively describing my symptoms (the same symptoms I told the ER doctor, who almost immediately was able to diagnose it as a stomach ulcer) was prescribe me 600mg of Ibuprofen. Fact check, Ibuprofen WORSENS ULCERS, and can actually be DEADLY if given in high doses (like 600mg tablets every 4 hours [the exact dose I was prescribed by Reliant]). Hence why I ended up in the ER. Definitely do not recommend this place.

They werent able to treat my coworker, but helped us get to the ER and were incredibly nice. Really appreciated the great customer service.

I really liked this place. It was very clean and nice and the doctor seemed very professional and knowledgeable. We did have to wait for a little longer than I expected (30-40 mins ish). But I think it was because only one doctor was on duty.

If I had a choice they wouldnt have gotten 1 star SMH the service is terrible on the orethorthic side they have 1 Dr. For like 10-15 people piled up on the same appointment window sad to say when you tell them they need to notify the patients in regards to the waiting period the doctor whats too get an attitude and take things personal. Im very dissatisfied with the service of the Doctor Starks and her staffing in administration far as the receptionist. This is not what a professional in the eye of the public should conduct herself she was very unprofessional and held on to my paperwork over a month. All the other staff such as front desk and therapist are excellent I wish they didnt have to work under these kind of people they bring the quality down of the service thats been given.

For urgent care in LA its great. Expect to wait an hour or more to be seen but in a pinch its good. Nice theres actual doctors/PAs not just one and a bunch of medical assistants.

My favorite is nurse Anh!!! She goes above and beyond, I get really nervous about going to the dr and shes always there to give me encouragement and reassurance. Thank you!!

Was in and out in less than an hour. Clean office and nice staff. Dr. Islam was also attentive and provided me with the right prescription to get me back on the road to recovery.

It took awhile for them to get to Me 30 min. but when they did 😃the male nurses beautiful beards great attitudes two women PAs great attitudes took time to hear My complaints came with a diagnosis a cure with 💊 very happy I will trust them again when needed

Note that they no longer validate parking. For one hour, I paid $15 in the lot where they have reserved parking. Big bummer, especially those with large co-pays. Otherwise this is my 2nd time coming and both were quick. Total time for waiting & seeing a doctor was an hour. The place is clean, friendly and they have tv’s in the waiting rooms to pass the time.

I have never been so upset at Healthcare Professionals than I am right now.... I have Insurance and after my paying my copay I was put in the waiting room for the doctor. AND WAS REFUSED SERVICE!!! I called the front desk and asked how long was the wait. He said hour maybe hour and a half I asked then why have I been waiting 2 hours to see the doctor?He responded Oh the do tor is looking at your chart and will be there in a mintue.Funny because I never said my name. So how can you tell she is reading my chart and I heard her helping a lady that came on after me? Very unprofessional from the front desk to the back! Then had to pay $20 for parking.... DO NOT COME HERE!!! First time ever being refused service!!

Got in and there were not many people there but I waited a very long time. My mom is a nurse back home and told me to ask for a culture swab just to be sure. I asked the doctor for it and he said he couldn’t because it wouldn’t be accurate which is fine. But then the nurse came in about five minutes later and apologized saying they couldn’t do it because they didn’t have the supplies.... the doctor lied to me which I just think is really weird and suspicious. Bad service.

Decent facility. Wait wasnt too bad but was significant. The doc wasnt very open to explaining my situation and sort of missed the boat on a prescription I needed. So I called back to see if they would get me the needed prescription and they said Id have to come in again if I wanted that, obviously incurring another visit charge. Not sure why they couldnt just look at my medical record, but I guess a guys gotta eat! Pretty annoyed, frankly.

Definitely not “Reliant”. Horrible service all around.

Great expeirence. Staffs were very helpfu. Doctors were very friendly and took great care of my injury. One of their staffs was extremely helpful when I called him 5 days after my visit. I was just visiting the States so I need my documents and receipt for my insurance after I came back to my home country. I somehow lost the whole document, and I called him to get some help on that. He was really kind and helpful. I really appreciate his help.

The place is great, very clean, everyone is nice, friendly and professional, they treated me very well, but you will wait forever to be attended.. took me around 1 hour.

I’ve come here twice- both times wasted my time energy and money ($50 copay) just to get in the room and be told I just need to take Tylenol or be prescribed a strong ibuprofen when I was really sick/felt horrible and was basically begging for an antibiotic or shot. Anyone could’ve told me that why did I waste time and money for a doctor to only tell me to take Tylenol??? Don’t bother with this place

Cant say enough good things about the care and service I received at Reliant Urgent Care. The facilitates, staff, care, and prices were all great. I walked in (no appt) and was seen within 10 mins. The staff and physician were helpful and great too.I would instantly recommend Reliant Urgent Care to a friend...and I suggest that you go there too if you are in need of medical care.

This is a new location, super clean and never a long wait. if you want even faster service, come at 8am when doors open and be prepared with your medical card, ID and to fill out forms. the faster you do that, the faster youre in. the staff is great too. parking is not validated for urgent care only for workers comp so take uber or lyft if you can to avoid extra expenses.

This is the worst urgent care i have ever been to i wouldnt go back if it was FREE

Paid out of pocket 140 due to not finding my if in time. Was very very sick and had to wait over an hour. Then after that time I would ask the unenthusiastic woman at the desk what the wait time is and she would just keep saying 10 min until it was another hour. I even over heard two people saying they had been waiting three hours. I got my refund and went over to another urgent care that was only 50$ (lower than my co pay) and had 0 wait. I do not suggest or at least call first to see what the wait time is

Staff and Doctor were really helpful! The wait was less than 5 minutes and they even had the medication ready for you!

Late Tuesday night COPD started kicking me around and this place was a short bus ride and walk to get emergency breathing treatment. Reception desk was concerned, polite, the Dr was joking and upbeat and still professional and the two male attendants courteous and helpful. Its a brand new center kinda hidden aaway behind Figueroa taking the place of ythe the closed facility by LAX. Open until 10pm. Super clean and quiet and both times I was there it was just me and one other person. I recommend this place highly.

What a waste of time!!! I walked in and said that Id like to be swabbed to find out if I have the flu. I filled out the paperwork and was asked to pay up front. A nurse took me back to a room to take my vitals and find out why I was there. I told him the same thing, Im here to get swabbed to find out if I have the flu. He told me the doctor would be in to see me soon.Over an HOUR later, the doctor came in and said that theyre all out of the swabbing reagent so he cant swab me!!! He said hell just give me a prescription for Tamiflu and if my symptoms get worse then take the Tamiflu. So basically I now have to self-determine if I have the flu and take the meds if I feel its necessary.The staff was friendly, but the way everything went down was just unprofessional and inconsiderate.

Off the bat they dont validate parking and the office is in downtown LA (the parking fee was more than my co-payment due to the long wait). First impression is that this urgent care center was created for the local loft living urbanites of downtown l.a who can walk to it, its very close to staples. The receptionist was calm and patient for a change. Took an hour to get a patients room and get vitals. Another 45 mins for the doctor to see me. Medical assistant had no sense of urgency adding to delays. Dr han (i think), took about 3 mins to see me and out the door with meds and doctors note. This is howeever, typical of the dismissive doctor treatment nowdays, unless ur dying expect similar treatment for our healthcare system.

Be prepared to wait. The front office struggles to understand basic insurance plans. Treats the clinic like an emergency room for the purposes of billing your insurance, ultimately causing a higher copay.

Amazing facility. A great experience through and through despite the unfortunate circumstances.

Once again Reliant Urgent Care - Downtown Los Angeles patched me up after a fall, appointment was on time, staff efficient and friendly.

Checked in quick but sitting in exam room for 30 minutes. Meanwhile parking meter running.

Pros: clean officeCons: Long wait time which wasnt announced, inept front desk staff.No experience getting past the front desk.