Called to get a quote for Business Insurance. Never heard back from the agent Silvia. Called 12-15 times to speak with her and got told she was unavailable every time. Poor customer Service and very unprofessional. If she couldnt help us, she should have gotten that message across, instead she just dodged all my calls. Very unprofessional. Not very happy with this company or the staff.

The worst communication Ive ever experienced. No call backs, no emails, nothing. I could not get anyone to call me back or email after multiple agreements to do so. I had to instigate contact every time. I called them over 15 times over the course of 2 months and received ONE call back early on. After that I would call to check in, they were confused why it was a problem that they had not contacted me regarding status and told me they were waiting on an underwriter or getting more bids or something. Our calls were often weeks apart. Very, very bizarre. I can understand one period of radio silence, but multiple instances after making it clear I expected a follow-up is truly strange.I wrote the above paragraph weeks ago. Still to this day, no word back from them via email or phone. Im utterly perplexed.

I have sent clients that State Farm could not write to Longs Insurance for years because we have never had any complaints & know that he has the customers best interest at heart. He is very active in the community as well as fund raisers. Very pleased with Jim, his wife Cheri & staff members hard work & GREAT customer service as well as their friendliness. HIGHLY RECOMMEND!!!

I have been working with Longs Insurance for 3 years now. I have never worked with a better insurance broker than Jim and his team! They have always done right by me and worked their best to get me the lowest rates possible. Jim and his team are punctual, reliable, knowledgeable, and a pleasure to work with! What more could one ask for!?!?!I recommend Longs Insurance to anyone and everyone. If you need insurance of any sort, call Jim they will be sure to take care of your every insurance need.

Longs is a pleasure to work with. They make everything so easy and affordable. They are easy to get a hold of when you need then although I rarely do. They are a small company with competitive rates and exceptional customer service. What could be better?

I have been a client for about 8 years. Longs Insurance has treated me great. They are very responsive to my needs, review my plan often to ensure proper coverage and price, and simply are the best. I recommend them.

Under the new ownership have had nothing but issues. Took me three days and over 9 phone calls to simply switch an address on my renters insurance. Three of those phone calls were just trying to get proof of insurance to give to the complex.

I have a unique business with unique needs. I spoke to many Insurance Agents, Companies and Brokers before I met Longs Insurance. Most could not help me, but Longs Insurance took the time to understand my needs and worked with several Insurance providers to find the appropriate policies. Im in business today because of Longs Insurance & highly recommend them for your insurance needs.

Jim and Cheri have always been very helpful with my insurance needs. They have worked with me and with insurer underwriters to make sure I had the coverage I needed with great value. Theyve not only helped me but friends I have referred to them. And Ill do so any time!

Over the many years I have had Jim covering my furniture manufacturing business, I have been pleasantly surprised each time Jim calls and suggests an upgrade benefit and lower cost from his yearly evaluation of my accounts. I trust Jim and his staff to stay on top of my requirements.He is a professional. A nice person to put your confidence in.Ron McKey, President FlyingBeds International Denver

Ive only been with the Long Agency a few months and already would recommend them. There hasnt been a need for them to contact me but they did...with a hand written thank you card and they keep in touch via email. I cant tell you how impressive that is for me since the only thing I received from my pervious agent was a bill. He never sent a card of any kind, even after a serious car accident, never returned my calls and was never in his office. Of course when my renewal came due I heard from him. I said you didnt notice me when I was your client I figured you wouldnt notice if I wasnt.I am thrilled with the Long Agency, know they are great people and will be there if I need them.

I have worked with Jim and Longs Insurance for over 3 years and have found them to be very responsive and easy to deal with. They give great service and are always looking out for you their customer.

Jim is great to work with and he saved me money on both by Health and Auto insurance. They can insure ANYTHING and with over 100 companies represented, they can definitely save you money.

Wow, Jim and his staff are great to work with and can find you the policy that will cover what you need. Highly recommend them!

Longs Insurance is my insurance business partner. They have always taken the time to understand what I need and then provide options.

ALL QUESTIONS AND ANY TIME ONE HAS COME UP, ALL ANSWERED TO MYSATISFACTION. HIGHLY RECOMMEND.THX. BOB HOPPE

I have been doing business with Longs Insurance Agency the past 3+ years and find them to be very honest and most helpful when it comes to insuring our farming operation. They provide us with insurance at an affordable rate with the most coverage available. If you need to insurance for your property, there is no better place in the state of Colorado the Longs Insurance. I definitely will continue to do business with this reputable ageny and would recommend Jim and his associates!Wil PfeiffPfeiff Farms LLLP