I love Kaiser, starting with the personal relationship I have with my primary dr to the ease of communication between her and my specialty drs. Dr Parsons listens to what I tell her and remembers the next time I see her, making me know she really listens to me. I love being able to go online and review my test results or notes from my visit any time I want to. I am able to email her when ever I want and she always responds promptly.