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Carroll-Lewellen Funeral & Cremation Services
503 Terry St, Longmont, CO 80501, United States
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Sa
Review №1

What can I say. These guys are the best, they went above and beyond for us, I had requested that our family take care of our mom and it was approved. My sister dressed her, my cousin did her make up and my brother and I placed her in the coffin. Don’t know if any other place would have let us do that. My mom dressed us for years as kids, carried us and cleaned us through our younger years. It meant the world to us to be able and do the same for her in her last days with us.They are the best, and thank you Carmen for helping us make some decisions while going through some hard times.

Ar
Review №2

In mine and my families most unexpected and heart breaking time of our lives the owners and staff were very helpful and kind. They went above and beyond for my fathers funeral and all the way up to his resting place. They took us step by step in every detail possible with such compassion. Never rushed us to make decisions. They provided everything we hoped and wished for. They made us feel as if we were family. I will be forever thankful to every person in that establishment, especially the owners Heath and Reanna. Thank you all so much!!

De
Review №3

The entire staff at Carroll Lewellen are the best! They exceed all expectations of mortuary customer service to the families. They help you through the entire process of loss, mourning and most important… celebrating your loved ones life with the dignity that they deserve! Thank you to Heath and his staff for your wonderful support, compassion, care and services during the difficult times in our lives. I highly recommend them.

Ch
Review №4

The Carroll-Lewellen team has helped out our family twice within the year with family members who have passed. Both situations were sudden and not expected. And both times it was wonderful to have the confidence that our family was in the best of care and work step by step with us. And in both cases personally had not had to deal with this before but representatives and owners helped and were very gracious with our situations. Would highly recommend them helping others as they did for us. This group is a blessing when times are difficult and helps take some of the weight off and makes sure that everything goes smoothly.

De
Review №5

I highly recommend that anyone looking for any funeral or cremation services stay away from this location. The staff, specifically Elaine, was very unprofessional and apathetic. Elaine was completely inconsiderate of my family and the situation that we are dealing with. She took it upon herself to choose and order items such as an urn without running it by any family members first. After being told to cancel the unwanted urn, she continued to try and charge my family unnecessary fees. Once she was questioned about the hidden and unnecessary fees, she became angry and started yelling at my family members. She then carried on to tell us that the fees were “none of our business”. Not to mention, while we were clearly in mourning of our relative, Elaine continued to try and advertise and sell us items, while she very well knew about our families financial situation. When a family member called to tie some loose ends, Elaine was very rude and started to make some rude and unprofessional remarks. While she was clearly being offensive, she proceeded to hang up on my family member. She completely disregarded all of my families specific requests. She was only focused on selling and advertising. She has absolutely no compassion for the industry she works in and should not be here.

El
Review №6

The team at Carroll Lewellen are all stars! Family owned and operated they will treat you like their family. They are passionate about the families they serve and you will be treated with dignity and respect. Would recommend to anyone.

Be
Review №7

One of the best funeral homes did a great service on my mom. The most friendliest people you can deal with . I highly recommend their service!

Sa
Review №8

The entire team at Carroll - Lewellen is professional, caring, respectful in every aspect. I would highly recommend Heath, Elaine and Carmen. Phenomenal team!

Ni
Review №9

IF I COULD GIVE THEM ZERO STARS I WOULD......BUT I WANT TO START OFF BY SAYING THAT IT HAD BEEN A YEAR SINCE ANYONE HAD LEFT A REVIEW FOR THIS PLACE AND ONCE A FAMILY MEMBER HAD LEFT ONE THE OTHER DAY ALL OF A SUDDEN TONS OF POSITIVE REVIEWS (FAKE)POP UP.. MY FAMILY MEMBERS WANTED TO EXPRESS HOW ELAINE WAS THE MOST UNPROFESSIONAL, RUDE AND INCONSIDERATE PERSON TO DEAL WITH DURING THE TIME OF OUR LOSS.. SHE WAS CLEARLY TAKING ADVANTAGE OF THE KIDS OF THE FAMILY MEMBER WE LOST.. THINGS WERE GETTING OUT OF HAND AND THE BILL KEPT GETTING HIGHER AND HIGHER EVERYTIME WE LOOKED AWAY.. AT ONE POINT THE KIDS TURNED TO THE ADULTS FOR HELP DEALING WITH THE FUNERAL HOME, ONCE ELAINE WAS CONTACTED BY THE FAMILY SHE BEGAN TO GET NERVOUS AND TWISTING HER WORDS AS TO WHY THINGS WERE ON THE BILL THAT WERE ASKED NOT BE ORDERED, AND FAILED TO ANSWER CALLS AND EMAILS ABOUT WANTING MORE DETAILS ON WHAT EXACTLY THE CHARGERS WERE.. AFTER A BUNCH OF ROADBLOCKS TRYING TO GET ANSWERS, THE DAY BEFORE THE SERVICE MY NIECE HAD CONTACTED ELAINE AROUND 230PM TO ASK ABOUT PICKING UP THE ASHES, DURING THE CALL ELAINE TOLD THE KIDS THAT THE URN THEY ORDERED WAS NOT GOING TO BE HERE IN TIME FOR THE SERVICE DUE TO THE AIRPLANE HAVING ENGINE TROUBLE SO THEY WERE GOING TO GIVE THEM A KEEPSAKE ONE FOR THE INCONVENIENCE.. ONE THE KIDS ASKED ELAINE TO JUST REMOVE THE URN THAT WAS ORDERED SHE FLIPPED OUT ON THE FAMILY.. A COUPLE OF US HAD CALLED TO SPEAK WITH HER TO SEE WHAT WAS GOING ON AND SHE THEN GOT VERY UPSET AND WAS YELLING AT INSULTING THE FAMILY MEMBERS TELLING THEM IT WAS NONE OF THEIR BUSINESS .. SHE THEN EXPRESSED THAT THE OWNER WAS GOING TO REFUSE TO GIVE THEM THE KEEPSAKE URN SINCE THEY CANCELLED THE ORDER FOR THE OTHER ONE.. THAT RIGHT THERE SAYS MORE ABOUT THE PEOPLE WHO RUN THIS PLACE THAN ANYTHING ELSE I HAD MENTIONED HAPPENED...AFTER ELAINE TOLD THE KIDS THAT THE ASHES COULD BE PICKED UP AND THE REMAINING BALANCE COULD BE PAID OFF AFTER THE SERVICE SHE CHANGED HER MIND AND AN HOUR BEFORE CLOSING WE AS A FAMILY WERE SCRAMBLING TO GET THE REST OF WHAT WAS OWED BECAUSE HER SERVICE WAS THAT NEXT MORNING..SHE SAID IF SOMEONE WAS THERE BY 430 SHE WOULD WAIT, AFTER SHE GOT UPSET SHE TOLD THE KIDS SORRY I WILL GONE BY THAT TIME..ONE PERSON RUSHED OVER THERE TO CATCH HER SO WE COULD GET OUR SISTER AND SHE WAS GONE, MIND YOU THAT FAMILY MEMBER LIVES A FEW BLOCKS AWAY.. THEY KNOCKED AND A DIFFERENT LADY ANSWERED THE DOOR AND LET THEM IN WHILE THEY WAITED FOR THE OTHER ONE TO GET THERE WITH THE MONEY, THAT LADY TRIED TO SAY THEY DO THE BEST THEY CAN,, IF THAT IS THE BEST THEN THEY NEED TO BE FIRED... MY SISTER WAS VERY YOUNG AND HAVING TO DEAL WITH SUCH COLDHEARTED PEOPLE WAS THE WORST.. SO IF YOU CAN AVOID CHOOSING THIS PLACE TO TAKE CARE OF YOUR FAMILY I HIGHLY RECOMMEND DOING SO... PEOPLE IN THIS LINE OF BUSINESS HAVE TO HAVE COMPASSION, EMPATHY AND HEART ... THIS PLACE DOES NOT!!!

Ka
Review №10

Our son unexpectedly passed away. Carroll-Lewellen Mortuary was very prompt in getting the body and getting it back to the mortuary. The care and kindness was unsurpassed. They made us feel like they had nothing else to do but take care of our needs and our son.When they came to the church and brought our son in their white herse, it was as if a white knight had pulled up to usher him into his final resting place.. - a celebration of his life, when I was expecting black death. They attended his body as if he were their son.They helped me with getting the insurance taken care of as well. I cant say anything higher for them. Heath is the one who held our hand all thru it. We will be eternally grateful for everything they did.KC- Firestone, CO

Al
Review №11

This is the only family-owned funeral home in Longmont and it makes all the difference in the way families are treated: with compassion and respect from start to finish.

El
Review №12

I wish it would have given me an option to give half a star, cause half would have been generous so the full star is me being nice!Im not gonna slam the entire business or all the employees, but I will mention Eliane.She was the worst! Every request we made was No, we asked for a family member who is a licensed hair dresser who works with other funeral homes ro do hair and makeup answer was No! She was 100% unprofessional, and rude. The worst customer service I have ever dealti wtih....and not to mention we are a grieving family and we had to deal with that heartless monster! If your family chooses this place for funeral arrangements request someone other than Elaine.

La
Review №13

Obviously if we used the services of a mortuary we lost a dear loved one. I have never experienced this before but going to Carroll-Lewellen funeral home was such a positive experience for my sisters and I. They were warm and welcoming but even more than that, they allowed us to laugh and cry and be ourselves. It wasnt a somber depressing atmosphere at all. It was definitely the best experience we could have had in such a sad situation. We are so thankful for Heath and staff.

Ky
Review №14

These guys are some of the best people youll ever meet. Genuine, kind, and truly love helping others. Heath and his wife are definitely a power couple that do what they can to raise the bar and over deliver. Highly recommend these guys!

St
Review №15

I have known Heath and Reanna Carroll for over a year, and have had the opportunity to work with them closely during that time. I can attest to the fact that they are some of the most hard-working, honest, and compassionate people I know. I cannot recommend them enough.

Ly
Review №16

My name is Lyle Kunselman. I have known Heath and his wife Elizabeth for a few years now. They have taken care of three of my loved ones, I couldnt think of anyone else that I would have take care of them. There attention to detail and kind hearts have made it very clear that they there not only for the families in mourning. But most of all they are there to send our loved ones off, in the most beautiful way. Thank you Carroll-Lewellen.

Ti
Review №17

We recently lost our brother who lived in Longmont CO. It was a shock to all of his family here in MI. We flew out to say our goodbyes and take care of all of the details that follow a death.We couldn’t be more grateful to the Carroll-Lewellen Funeral home for guiding us through the process. They responded quickly and compassionately. They not only helped us through a difficult process in a city we were unfamiliar with-they advised us on matters not related to cremation. They were a godsend.Thank you all for your knowledge and kindness. You lightened our burden in a difficult time.

Na
Review №18

I would like to shine a light on a kind soul for a moment. Josh was very attentive and very considerate during our time of need. Every question we had and every concern we raised was met with kindness and care. In a time of grieving its nice to know there are people who genuinely want to help. I would highly recommend the services at Carroll-Lewellen. Especially Josh thank you kind soul.

Ra
Review №19

• Let me start off by saying how amazing this Funeral home has been to our family in our time of need. Heath Carroll was the staff member who helped Organize the services for our Love to one that we have lost, Im so grateful that he took it into his hands and organized everything from the church services to Burial services and even reception. I can go on and on about how much Keith and his staff has done for us but no words can eplain my gratitude and appreciation for Heath Carroll and his staff he made this progress as strange as it sounds stress free as he could. Thank you

Be
Review №20

They were very excellent to work with was very understanding of the situation and worked very hard to make sure everything was done properly and correct I would work with them again

Da
Review №21

Lewellen mortuary I have total respect they kept us updated on our mom and if I still lived in Colorado I would go to them if anything happened they are definitely tops in my book

Al
Review №22

Carroll-Lewellen and the staff were the best in the world. Everything from our first contact with them to the Slide Show and Memorial Flyers for our grandmother. We can not say enough nice things about them. We would recommend them to anyone who asks us. Thank you to Heath Carroll and your family for helping us with such a hard time. God Bless you all.

Ca
Review №23

We have used Carroll-Lewellen 3 times now. EVERY one of our services was done with the utmost compassion and professionalism!We are Catholic, and Health Carroll and his staff were very knowledgeable of how a Catholic Mass is performed and they made each service a stress free experience for us. I will use them again for sure.

Da
Review №24

Looking for a family to care for your family during a difficult time? The staff at Carroll-Lewellen is exactly that family. From allowing us to feel comfortable during the initial meeting to every detail of our loved ones service was absolutely perfect. The staff was caring and really understood what grief is. They even hugged us which made our hearts happy. Carroll-Lewellen is family.

Je
Review №25

Called a few places near the area and they were by far the most helpful and actually listened to us. They were always there for us with all of our questions and answered them no matter how petty they may have seemed. I dont write many reviews but I wanted to make sure I did. If you have to call them, they will take good care of you, there is no need to call around.

He
Review №26

Heath Carroll and David Viegut did an amazing job for my Grandmas funeral. They treated us like we were family, they were professional, and well organized. And above all we felt like their top priority was honoring our grandmother.

R
Review №27

Ive known Heath for many years in the funeral industry. He and his staff have always been professional, kind and helpful with ones funeral needs. I would highly recommend Carroll-Lewellen Cremation and Funeral Services.

Ci
Review №28

Just picked up the ashes of Felix our cat that past away last Tuesday. I want to thank Heath from Carroll Lewellen Funeral Home in making it his mission to cremate our cat through a friends business of Rainbow Bridge Pet Crematorium. I am so happy that babys body was well taken care of by loving people who also respect animals and understand that the loss of an animal friend is painful and fragile. Once the rest of my family comes back home we will finally be able to mentally say goodbye to our loving family member and friend Felix.

Po
Review №29

The caring and passionate staff at this funeral was bar none the best we have ever received. We have used funeral services in colorado and other states for our family and found this funeral home to be the best we ever experienced. Our family was extremely saddened by our loss, but Mr. Carroll made the transition easier. I can only hope that funeral homes take notice and follow his lead. Our family strongly recommends this establishment!!

Ch
Review №30

Personal attention from beginning to end of funeral services for each of my parents. Could not ask for more.

Di
Review №31

I lost my two pets and was told that Heath Carroll the Director would be able to guide me with help. After the terrible experience I had with my Vet it was such a comfort to know that with his compassion he could guide me. I was totally broken and with his help he gave me hope. I would recommend Heath and his team at Carroll-Lewellen to help you with your loss of loved ones or pets. Professional all the way!

Co
Review №32

I want to personally thank Heath Carrol and Carroll-Lewellen Funeral and Cremation Services for everything they do in the community as well as the services they have provided for families in need and military members. They also care for the property that my grandparents are laid to rest and it is always so amazingly manicured. The respect and dignity they show and the professional services they provide are second to none.

Ni
Review №33

Thank you for doing an amazing job with my fathers funeral. Your respect, professionalism, kindness, & compassion were greatly appreciated! Thank you for your honorable respect that was giving to my father who is a retired 24 year old military veteran. You treated my family and father like we were all that mattered. You were a leaning tree for all of us as we grieve. 5 stars are for not only the service you give but also for the compassion you show thru very difficult times. Your the sanctuary from the storm. Your service is highly recommended by so many. I am so blessed that Hospice recommended you. I salute your top notch service. ~ Nicole Bashor

Je
Review №34

I am so impressed the way Carroll-Lewellen has treated many clients since Heath Carroll took over, but especially the way he handles veterans funerals. CL is a top notch funeral home and cremation service!!!

Ch
Review №35

When my mother passed away, I called carroll-lewellen funeral. The person on the phone was nice and answered all my questions. I met with a funeral director named Josh. He helped me with every step, and was very respectful with all my questions. Thank you Josh, and everyone at carroll-lewellen you were a blessing during a hard time.

Li
Review №36

Recently when our Mom passed away, Carroll-Lewellen handled all the details of her Service. We found Heath to be incredibly supportive, always answering our phone calls or texts immediately. He helped us with the Service by going out of his way to deliver upholstered chairs to another location so our guests could be comfortable. The colored Programs he created far exceeded our expectations. He advised us on the best way to set up the room and even took one of our elderly guests home after the Service. Heath’s kindness, sincerity and empathy were exemplary. Our heartfelt “thanks” to Heath and Carroll-Lewellen.Linda Ripley Urick

To
Review №37

Carroll-Lewellen has gone over and beyond what I could have hoped for in making arrangments for my father. The directors are committed to what I wanted, not what they thought I needed. What a refreshing thought.

Co
Review №38

When our Mother recently passed, our family turned to Carroll-Lewellen Funeral & Cremation Services in Longmont, Colorado.Heath Carroll and his team provided the empathetic guidance and support we were seeking. Through their seemingly effortless assistance, all details were easily completed, all promised was delivered and we enjoyed a beautiful memorial service for Mom that will live in our hearts forever.“Thank You” to all at Carroll-LewellenConnie Ripley Boecklen

Sa
Review №39

I would not recommend Carroll-Lewellen, Longmont to anyone, when my dad passed away he already had his funeral arrangements done and we had to keep getting in touch with them asking them questions they should have been calling us and said you guys should come in and lets go over you dads arrangements but when we finally did get an appointment they acted like we were a bother to them, we had to wait for death certificates longer than we should have messed up the flag box but did make it right, they were not friendly what so ever, just disappointed in how we were treated, dont know if it was because the arrangements were made already or not but thats how we felt that since everything was paid for they didnt want our services let alone provide their best service

Jo
Review №40

I had met with them at the funeral home to plan the funeral for my wife who passed in a car accident on sept 11 2012. The folks there that operate this funeral home went above an beyond for my family and I. They helped with every aspect as you can imagine I was not all there and keeping it together well. If you ever need a funeral home in the Longmont area I would only ever call them.

Ma
Review №41

Met with the employee on a Friday afternoon about doing funeral for my niece. He had been drinking prior to our meeting. Smelled horrible and talked to us like we were children. Went to a different mortruary to funeral.

De
Review №42

They did an amazing job in our time of grief

Ra
Review №43

This establishment is a total joke. Very unprofessional, rude, and disrespectful staff. They take advantage of people when they are at their lowest and most vulnerable state. Dont go here if you can avoid it

30
Review №44

Thank you

Information
25 Photos
44 Comments
4.6 Rating
  • Address:503 Terry St, Longmont, CO 80501, United States
  • Site:https://www.carroll-lewellen.com/
  • Phone:+1 303-776-4477
Categories
  • Funeral home
  • Casket service
  • Cremation service
  • Funeral director
  • Mortuary
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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