In 2020, my dad suffered a fall resulting in a head injury. When it happened, he lived out of state. The difficult decision was made to move him to Texas. Thus began the search of a facility that would help with his care and daily needs. For anyone who has had to make this type of decision, you know how difficult the process can be. The final decision was made to move him in to Inspired Living Lewisville. The main reason for choosing ILL was that they have a nurse on staff 24/7. For the first few months, everything seemed disorganized, disconnected, impersonal and chaotic. That is when the ship began to list and the Exec Dir, head of Health/Wellness and many others were terminated. Clearly, our suspicions of blatant mismanagement had come to light. That is when the true professionals arrived! Byron Bounds and Nicole McCaughan made their entrance and got to work! They have restored my faith in the industry as a whole. Since their arrival, they have worked tirelessly to find out what processes work, which ones dont work and they created a plan to fix each and every area in the facility that was failing the residents AND their families. Mr Bounds rolled up his sleeves, literally, and jumped in to be of service in every area that needed attention. He and Ms. McCaughan have met the challenges head on by hosting meetings with all family members and residents to find out the truth about what works and what doesn’t. They have made themselves available 24/7 for families to voice their concerns or ask questions. In just a few short months of them being on site, they have turned this place into the type of place that many of us had been promised under the previous, defunct management. They both have a true passion for caring for moms and dads. They have had a daily struggle with ensuring caregivers all share their vision of how to compassionately care for the elderly. For those like-minded caregivers, they have stayed the course and have remained inside the facility. For those that were part of the problem, they were shown the door. As far as I am concerned, this is the best facility in Denton county. Byron Bounds and Nicole McCaughan have earned my respect and deserve recognition for the great strides they have made in just a few months. For the first time since my dad has lived there, I feel like he is safe, well cared for, happy and emotionally healthy.