Village Green has been outstanding thus far. The staff is extremely friendly and accommodating. My mother has been enjoying the activities and getting to know others. She has been very happy with the meals being served and states to me how terrific the care has been thus far. She absolutely loved the BBQ the other day!!! It was a very hard decision at first but we are grateful that everything is going so well for Mom!

My mother is a newer resident of the Village Green and we could not be happier so far! The staff has gone out of their way to be friendly, attentive, helpful, caring, and cooperative.My mom had to enter under very difficult circumstances and I feel that are all genuinely concerned for her and committed to keeping her safe and happy.I feel we absolutely made the right decision in the Village Green and look forward to many positive experiences moving forward.

Very strange procedures and policiesThe rooms are like cheap hotel rooms with dismal gray walls. Very strange to put in a place where people may be spending their last moments. Some of the staff seems to be updated on empathy.No plan for visits during covid was a bit odd, not everyone here even wears masks.Very very strange feeling to this place and it isnt a loving one.Seems to be quite a few hidden reviews, including one that had photos of the uncles injuries he received while there. Very interesting stuff.

I’ve come to visit a family member and I’m appalled by the state of the facility and the residents. Just like every other state sponsored facility, it feels like an insane asylum of the 60s. The home health aides (I’m sure some of them have empathy...I hope) seem to just not care about anyone who lives there, which is to say the least, unfortunate. Not everyone who has to put a loved one in a home like this doesn’t care about the person they had to place there, and it really hurts to see the staff blatantly disregard complaints from family members. Would not recommend to my worst enemy.

This review is for the Village Greene in Levittown, New York.First the positive. The whole staff, from the front desk to the people keeping the facility clean are the best. The people that you will be interacting with are always pleasant and friendly. You will be happy and content that these people are taking great care of your love ones.Now the negative. Please read the contract you sign very carefully. Unfortunately, if you are like me, I usually do not take the time to read any contract word for word. The first person you will be dealing with is the sales manager. I can spend a whole page talking about her but I will reduce her to a few words, Used Car Saleswomen. She took me and my daughter on a tour of the facility. She was friendly and very accommodating. However, she never told us that we could not visit with my mother in her private room because of the Covid. I found out this information after I transported my Mom from the rehab she was in to Village Greene. Also it was after I signed the check for startup fees and the months rent. I mentioned it to management but they told me that my daughter and I must of misremembered.Thats strike one. Now lets talk about strike two.Yesterday, I went to the facility to pay the bill for the upcoming month. I was over charged 665 dollars from the previous month. My mom had medical issues which prevented her transport to Village Greene for 5 days. They credited our account for the care portion of the five days, not Moms residents, which was a 665 dollar overcharge. The business person that I met once before, who assured be Id be credited for the five days; my sister and my Moms sister were at this meeting, said it was only a partial credit. I mentioned that Ill pay the full amount, but no more surprises. After I wrote and signed the check, this business manager, youll know her from the inappropriate tattoo she proudly shows off, walked away from my Mom and me in mid sentence. I wasnt happy.So thats the deal. The staff is great, the management, not so much.

What a blessing Village Green has been to my Mom and my whole family!!! My Mom has pretty advanced dementia and I struggled with having her in a memory care facility but my fears were laid to rest the very first moment I came through the door with her.The environment is nurturing, supportive, loving and fun! My Mom was never one to participate in things so I was concerned she would sit them out.. not here! She loves to do all of the activities, she loves to be with all of the staff and she loves feeling comfortable.During this crazy time with the pandemic, visiting can be a challenge but the staff at Village Green goes above and beyond to make sure there are options so our loved ones don’t ever feel alone. Window visits are great, FaceTimes are great, and every single time I have a smiling, happy Mom on the other end. When things settle I know regular visits will resume and we will all be together again.For the first time in a long time I have peace knowing my Mom is always cared for, always feeling loved and always looked after. I am forever grateful for Jessica, the director of memory care, Sarah, the recreation director, Jennifer who is the director of the assisted living side, Lori my Moms primary nurse and all of the aids that make sure she is happy, healthy and safe daily. Thank God for this gem of a place !!!

Village Green is a nice place for mom. The staff is friendly and caring. The place is bright and cheerful and the directors are concerned for her needs. Her health and hygiene are well taken care of and she seems to be doing well. There are plenty of activities for the residents and everyone seems to be well cared for. Thanks for taking such good care of our loved ones.

A very comprehensive zoom tour. All questions were answered. Warm and informative tour

Everybody there worked tirelessly and made a difficult transition seamless! Very accommodating and the facility is like being in a hotel! Mom was socializing within the first hour! Thank you!

My 83-year old mom recently moved into Village Green at Levittown after living in the same house for 61 years. Living on her own had become extremely difficult due to physical limitations...she was a nervous wreck, and so was I! I am so pleased to say the staff at the Greens have been outstanding! Every single person we’ve dealt with has gone out of their way to make this a very smooth transition, and to make mom feel welcome and she is setting in nicely. Beautiful facility, like living in a hotel but with lots of help all around. She’s been loving the meals, so too, so she’s eating well again, and her overwhelming list of meds and diabetic regimen is being handled by a great staff of nurses. We couldn’t be happier!

During a visit my grandmother was wearing someone else’s glasses which is detrimental to her vision. Not to mention who knows if the glasses were disinfected before my grandmother put them on? Also to my understanding, visiting hours are now only Sunday-Monday so they can spend time with the community? Which make no sense because it’s a pandemic and I’m sure they would love to spend time with their family members? Not selective hours on Sunday or Monday??

As a RESIDENT of Village Green, I Can Easily Guarantee Anyone Whose Reached a Point in Their LIVES, Where They DEFINITELY Want to - KEEP ON LIVING, but NEED HELP to DO SO, Please DONT Hesitate to Contact VILLAGE GREEN- 90 Schoolhouse Road, Levittown, NY!!!!! HOPE TO SEE 👀 YOU SOON!!!!!!!

During an extremely stressful time of finding an assisted living facility for our dad, we came across the Village Green. Lisa got back to us almost immediately and although the Village Green wasn’t an exact fit for our dad, she did guide us in the direction of their sister facility, Village Walk. Not only did she guide us in the right direction but she actually followed up with us a few days later to check up on us because it was obvious that she genuinely cared. I cannot say enough about her compassion during a time when we really needed it. She took the time to listen to our story and the exact needs of our dad. After an extremely stressful and overwhelming few weeks of researching different facilties I cannot explain what a relief it was to actually speak to someone who really cared and took the time to listen and helped to come up with a solution to our problem. What really blew me away was when she called me a few days later to check in on us. Lisa is an angel and we thank god that we found her! We cannot say enough when it comes to how grateful we are for Lisa and how much she helped us. She is most definitely in the right line of work.

I was a resident here until last week (I moved out) My niece posted the below review, but it was taken down (possibly because she added photos of my injury) so Im posting.If your loved one needs anything more than basic assistance, this is not the place for them. I understand this is not a nursing home as I was told by staff, however my loved one was not getting the level of care he needed and paid for. I have recently moved my uncle out of Village Green and back home with 24/7 aides. I initially chose Village Green because it was new & assumed at minimal capacity, my uncle would get quality attention. This was not the case. Within 3 weeks of arriving, it was suggested his level of care increase from 2 to 3 (in fairness it is hard to assess needs virtually), and 2 weeks after that it was suggested I hire a companion since he was a fall risk. They never quantify how much assistance is given in each Level of care because everyone is different - which to me reads if we dont quantify, we cant be called out on it. I did hire the companion for his safety, but also to be my eyes & ears since no one was allowed inside to visit. The companion was the one that actually took care of my my uncle during the 10 hours a day she was there, even though that was not her job. She tried to be diplomatic about it and did not initially speak out for fear of getting someone in trouble. Thankfully I knew enough to hire a certified aide knowing he would need the care. On weekends, he was put in a wheelchair and left in the living room since its easier for the staff. I wound up hiring another aide to look after him on weekends as well. Communication isnt great and you are often told your loved one refused therapy or a doctor visit even though its questionable if they are mentally capable of doing so. It took weeks to get PT/OT scheduled on two separate occasions, directly contributing to the decline of my uncle in my opinion. Since coming home, he is walking unassisted (at times) and with his walker - because he is not being told to stay in a chair. You are not kept in the loop unless you are relentless in asking/calling/emailing. My uncle also had (3) unexplained (because they apparently did not see it happen) falls and sustained injuries that were explained as rug burns - these were questioned at the hospital (I had attached pictures but they were not allowed). For a facility that just opened and is no where near even 50% capacity, I was very disappointed, mostly with management. The directors in charge should understand that little things matter - like when a mirror you asked to be removed day 1 is still there 3 months later or when you sign up for auto-payment day 1 that still isnt in place 2 months later, or when you keep getting clothes back from the laundry that arent your loved ones, even though they are clearly labeled for someone else. These things add up. The visiting is also equivalent to prison. I understand they have the right to exceed NYS rules on this and want to keep all residents & staff safe, but given the majority of the community is vaccinated, risk is mitigated, and numbers coming down everywhere, the updated restrictions they put in place are more stringent than when the state was in the height of Covid. I can hire a virtual stranger to care for my loved one inside, or a random Optimum rep can come into the community, but I myself or any other family cannot come in. How does that make sense? Bringing an elderly resident to a window in the middle of winter is just as dangerous for them in my opinion. In the few days that my uncle has been home, I have already seen significant improvement. This was just not a good fit for him or for me as his caretaker. I feel they over-promised and under-delivered. Again given there are