I just went in for an interview for the driver position. It was a nice interview. It did not seem like the nice women were interrogating me. They were pleasant, professional, informative, and polite. What else can you ask for. People that present themselves in this manner makes me willingly want to work for them. Chaos is the new normal, its nice being in the presence of prestige people with good and acceptable behavior, coupled with genuineness and grace.

Good morning. My visit yesterday at the Heights of Summerlin was a 10. The Front Desk Receptionist was cordial, considerate, and very kind. My visit with my love one went very well. We was outside, enjoying the warm weather, & the Chaperone was very kind and pleasant.

I had a great experience with the staff of the heights of Summerlin. I have been dealing with them for over two years and now the customer service is great.

Brittany at the front desk is very knowledgeable about the things going on in the establishment. We appreciate our nurses who help take care of our loved one. You are all in our hearts and prayers, so thank very much!🙂

It was so nice to visit mom indoors. Especially nice to have the microphone and amplifier so that she could hear us.Appreciate the staff for getting us in efficiently. Thank you!

We have a dear friend that lives at the Heights of Summerlin. The have very friendly staff and a clean safe facility.

Please do not bring your family members here for care. I recommend marquis plaza regency

The worst place ever. Aunt waited an hour for someone to take her to the bathroom. Served cold food. Unresponsive staff. Nures station never picks up phone.

I visited my husband at Summerland in Nv, I live in Az. I was impressed by the staff. they were very helpful and nice and allowed us to visit him, the facility was very clean, I felt very comfortable and relaxed there. I felt relieved once I saw him the staff and the facility, it was truly like a burden was taken off of my shoulder with the care that hes receiving. Thank you so much, I can go back to Phoenix with ease knowing hes being well cared for

THOS- Very clean, staff friendly. I have seen/heard 2 and 3 star places. True that mostly CNAs and short on RNs but most of the reviews are patients themselves that dont want to be here. Mom here temporarily, we want to see her be independent. We dont want her reIying on staff but everything is new to her. She dont like her low sodium diet, her room faces the sun, its bright, its hot in morning (AC works tho). She just wants to be home where shes comfortable. I was afraid to see this place based on reviews but I was relieved after seeing it and dealing with staff....it could have been a lot worse. The building was clean and well kept.

We are happy to see Hiedi coming back. She made a huge difference with the team assisting mom there. Looking forward to many more with the team to make her happy living there.

The staff was very helpful the faculty was nice and clean. Im looking forward to my mothers stay there.

I had a nice time visiting my husband today and I appreciate the staffs help

Great friendly staff, plenty of activities and very clean.

I worked here during the covid 19. I recommend everyone that has one of their family members in this place to get them out. The laundry isnt done right. they lose the personal clothing. The housekeepers do not clean the right way. the nurses are horrible to the patients. I would never step foot in this place again. the reason I left was because the housekeeping boss was so disrespectful.

Letting my mother lay there to die, she calls the nurse and they never come to check on her

Beautiful facility with great and kind staff

Such a great place, truly. To start, I am always greeted by the smiling face of the young lady at the front desk, Elizabeth. She is extremely helpful and courteous each and every time I am in the building. Along with Elizabeths warm greeting, guests are greeted with a beautiful display aquarium and a grand piano, elegance fitting enough for a 5 star experience. The staff is warm, wonderful and dedicated to providing residents with the best in care. I would recommend this skilled nursing and rehabilitation facility to anyone searching for temporary and long-term care or placement.

Ive only been there once so I dont really have an opinion yet.

I wish I would have read reviews before having my mother come in Friday. My mother had knee surgery. From the first night when i came to the room it was dirty and she was in a hoscipe bed. The CNA were hard to find and they took literally 1 to 2 hours both Friday and all day Saturdays. They had her in tears waiting on pain medication for 9 hours. If you care about your family take them some where else.

I was in isolation for a week and I found the care excellent. My every need was attended to with loving care. My only complaint was the food, but after speaking to the nursing supervisor and the dietitian the quality of my food improved. After I was released from isolation I ate in the dinning room. Food was really good and but it seemed like they could have used more staff.

Thank you so much for your reviews. I was about to send my husband there because it looked so beautiful; looks definitely are deceiving!,!

Staff were informative, professional, and friendly.

I would first like to point out how amazing the staff is here at Heights of Summerlin, Las Vegas, Nevada. Every time I visit here, I am warmly greeted with a smile by an associate by the name of Brenden Miller, and many other Height’s employees. It almost feels as if I am back home, in the south, every time I arrive, due to the southern hospitality I receive. Not only are the staff friendly, but they take excellent care of my grandmother. If I could give them more stars I would.

Mother in law lost ability to walk while in this place. Was supposed to be a rehabilitation place but never did any work on her legs. Food looks like what my dog eats. Building rundown maybe from late 90s.... But the fish tank when you come in looks nice. Now was left on her bed pan about 4 hours.

ZERO STARS. This place is full of negligence, dont send your family members here unless you want them dead with NO ANSWERS. If you ask about your families medical issues they hang up in your face. They leave people to die with no help in here. Keep your loved ones away from this MURDER DEN unless you want them dead!!

I was visiting my loved one this morning. The building looked great! I was immediately greeted by the receptionist Elizabeth who made me feel at ease. She answered my a million questions effortlessly. Thank you guys for taking care of my uncle!!

I worked at Heights of Summerlin for 3 years.. Everyone I worked with, should be recognized as true professionals. I know first-hand, that the entire staff work tiresly to give patients and residents quality care.Leigh Casey

Over worked staff results in poor quality of services for the residents a 31/1 ratio should validate themain focus of this facility. We are here for large profits with disregard to caring and compassionate services. You will not find this place to fulfill the wishes your dying family member deserves. Let aloneprovide long term care or hospice services. Best of luck with finding parking and the entry is impressive,but go up to top level (3rd floor) and discover the true identity of this place.

My father was well cared for by attentive staff. Not sure what happened with all these negative reviews. It passes the smell test upon entering. The lobby has a calming fish tank. Staff make themselves available to talk though they are very busy. Dad was there a month and I never saw staff not working hard. None of his possessions got misplaced. Overall as good as such an experience could be.

There are some staff that are really great and some that dont give a rip. I just walked in to find my diabetic mom eating grapes, cantaloupe, watermelon, a cup of juice and a 4oz cup of mac salad for lunch. This is after we requested a diabetic diet for her.

It looks like the rehab has changed since I was there for 23 days two years ago. The staff was wonderful, the food was outstanding, the cafe was fun, I had two baths/shampoo each week, PT was very helpful and I really liked being there. I visited a few weeks ago to see a friend and she complained. It looked clean to me but I wasnt staying as a patient. This is sad because the place was wonderful when I was there and did wonders for my recovery.

I do not recommend this place. In the morning before I got it my aunt rang the buzzer for someone to take her to the bathroom she waited almost an hour then got out of bed by herself to go to the bathroom. She got back in bed herself. She’s here for help they aren’t helpful. This is no way for our loved ones to be treated. They are getting paid and not giving the patients the care they deserve and need.When I got there she told me and still no one ever showed up. The funny thing her room is directly across from the desk. It’s also very noisy at night and it’s hard to sleep. I sat with my aunt for the last 3 days for 8-10 hours. 4 hours passed and no one checked on her. She is suppose to get a Nassau medicine an hour before meal never happen. They must be understaffed it’s impossibe to get help or information. They never showed up on Saturday to bathe her. As of now a man came in to take her to therapy and left to find a wheel chair it’s about 1hour and 15 min. And he hasn’t come back. Try to get information on lunch and the girl at the desk said I don’t know about the meals. We’ll come on get Simone that does so I can get my aunt fed. I called to speak to the weekend supervisor and to my surprise it’s over an out and no call and my aunts still waiting for therapy. If I can make it happen she will be out of there this week. Very disappointed. I do not recommend very disorganized place.

The heights is the worse rehabilitation in the city of summerlin. If you want your family members to have bedsores and lay in their own urine and feces for hours. My mothers health declined and did not improve an.

This place needs to get with the program and have ALL staff respond to emails, not just the business office. My mothers case manager never contacted me once throughout her temporary stay. Im a tech worker, I cant answer phones--EMAIL. Get with it, because tech work is well on its way to being the largest stable industry outside of medicine, law and finance. EMAIL!

The Heights of Summerlin is my new place of employment.I have worked my entire career in healthcare and can say with certainty that the physicians, nurses, staff and management at this facility is out standing, always going the extra.The facility live out it mission statementmake a difference, every day, every timeNot often in life can we say, I love my place of employment and the feeling to go to work daily meet the same level of excitement.I would like to give special recognition to the front desk staff, the food services department for delivering quality hospitality daily.Thanks for making difference.Lamon

Just checked MIL into rehab a couple of days ago. The whole staff has been great. Keep up the good work.

Actually, I would like to give this facility a five star rating, but while it is a great place to recover, it isnt perfect. After a stroke and 3 weeks in Sunrise rehab, my wife was transferred to The Heights for their skilled nursing rehab program. I read a lot of reviews and took some guff from family and friends who also looked at the reviews. We had a choice of three facilities and I chose the Heights because of its proximity to our home. Heres the TRUTH. Do not be afraid to have your loved ones recover at the heights. The nurses and CNAs are all wonderfully kind and attentive to non ambulatory and other patients. Of course they cant respond immediately every time someone pushes the alarm, but they do come and take care of your needs, like changing diapers, feeding patients, transitioning patients from bed to Wheelchair. The rooms are cleaned several times a day, and the rehab therapists are really great. If you have a complaint, they respond to it right away, like a food issue. I have been there to help feed my wife twice a day so we have been sharing all the meals provided. I found the food mostly very edible and tasty. The desserts are great. We are both full from the meals provided. Once you are in a wheelchair, you can dine in the café where the servers are very attentive to patient requests. The main problem is that the patient must wait for their one hour of physical therapy a day by remaining in the bed or in a wheelchair. This is drudgery to my wife who is being discharged tomorrow after three weeks. The hospital team handles everything with managing insurance and the coordination of equipment needed at home. Since my wifes stroke, I have met a lot of nurses and medical personnel and I want to especially thank all the kind and loving nurses who helped us, transportation personnel, social workers, doctors, PT and speech therapists, imaging techs.

Great place to work. They really care for their employees. They make sure to work around your schedule, even with a company change they still make you feel at home.

Thanks to the Awesome ERU East Team- Haeli , Charlie and Stacy for the wonderful care you gave to mom during her rehab recovery this summer. She’s back on her feet again and enjoying life!!!

I must say I am very sceptical of nursing facilities and rehabilitation centers. But, from day 1 to day 20 after my mothers unfortunate accident, the stay/treatment @The Heights of Summerlin was quite refreshing. I personally experienced this special dedicated team of caregivers in action. Eileen and her team attended their patients like family. It was comforting to know that Kimberly, Monique, Javier, along with multiple shifts of caring nurses and aids were their 24/7 watching over my mom like family. I think they were truly angels in disguise, (wings on the inside). I highly recommend the Heights of Summerlin Rehab for anyone needing that special touch and support care during the trying times of recovery. 5 stars from me. I would definitely choose them again without hesitation... 🤠Tedd Brandes

Grandmother stayed here 4 years ago and it was excellent, don’t know what happened but it’s like a different place now. Horrible, horrible, horrible. Most of the staff are incredibly rude and treat you as if you are just an annoyance. (You chose this profession) Apparently they don’t eat breakfast either. Toast without butter? Oatmeal with no milk or sweetener? Nothing to drink? Wow. The lady in the next room sounded like she was choking to death and no one came to check on her. The place is so dirty it’s sickening. I feel sorry for the people who have to be here and the select few good staff. As for the rest of them, they should be ashamed and embarrassed.

I think this place is a really nice place! They rehabbed my brother in law so he could come home. Of course he had to do the work💪

I dont know where the negatives are coming from, but I have been on the phone concerning my fathers care several times a day and all the staff has been a pleasure to talk to. I live in TN and cant be with him right now, but the staff has complied with every request Ive made. So Im going to give them a four. Im just not getting the poor service others are describing.

I love how welcoming the place is, Thanks Brenden for providing me with my welcome bag, its nice to have a friendly face and smile come around.

If I could give no stars I would. This place is a damn joke. I have never dealt with the rudeness unprofessionalism in my life. The only people there worth a damn is the nursing staff. Gotta love people who are only in the business for money not to actually care for the patient. Its pretty bad when they will release someone knowing that they will not be in a safe environment but yet the insurance company wont kick in to pay for much of anything and I should have take my mom out of this place 2 weeks ago when her first roommate left because she wasnt getting the physical therapy that she needed my mother ended up in worse condition than when she was first taken there.

My 90 year old Mother here for three weeks, Supervisor Stacy, Nurse Sunshine, Baby Chaly, Tammy were all incredible and very attentive to her. Very appreciative to these ladies, and so very thankful for theyre hard work, because I know they were short staffed. Highly recommend!

The staff is very very nice the lady at the front desk is the best her name is Elizabeth thanks for good work and God bless

Visited my uncle yesterday was told he wasnt there then finally found him could not get an answer who is nurse was Doctor nothing. Then went up to talk to the nurses station again stood there while three nurses fought very loud about whos going to give medications they knew I was standing there they continue to argue I threw my hands in the air and started to walk away nobody stopped me or ask me what I wanted. Not feeling good regarding care. He was was supposed to have SNIF, ( specialty nursing intensive facility) what a joke.

I have been a patient here on the first floor and have been getting much better over time thanks to the physical therapy.

This place is absolutely aweful! The nurses are lazy and are never around when you need them. The therapy team is not up to par with new innovative treatment. My family member was there for 2 months and had not progressed in therapy at all! (the first 2 months are critical with stroke patients). Family member was sent to the hospital due to an infection (again nurses did not do their job and ignored constant complaints from family member that he/she wasnt feeling well) and in the 5 days, family member has exceeded in every aspect of therapy!!

No one greets you and lets you know whats going on. you have to hunt them down to get any information. Very rude and uncaring. I wish I had other choices. But Humana insurance wont cover the cost. I feel sorry for anyone who has to deal with this place. I went to see her and found her laying in her own feces she called a nurse 3 hours prior. They did nothing until I showed up. Please keep an eye on your loved one if they are sent here.

Heights of Summerlin has bruised my mom’s right arm, sprained her ankle in 2 days. I started process to move her at 12 pm and Vicki & Bridgette purposely postponed the move. Now they are gone for the day. All they had to do was fax an assessment to the new facility. Heights is milking insurance companies. Heidi also blocked my mom’s move. Mom is weak from a fall and the attending doctor refuses to give an order for staff to assist my mom in eating. Don’t send your family here it’s hell on Earth.Now they are adding negative comments about me getting upset with “Height of Summerlin” about them injuring my mom. Sending this in clinical reports to other facilities so Heights can keep abusing my mother & milking her insurance company. Marilyn S. Walks out back smoking all day. Heidi lies right to you face. I will I could post pics here of the injuries!

This place is not that bad but, it need to improve with resident care. They are under new ownership we will see how it goes.

I have been at the heights of summerlin almost every day lately and love walking in to the always friendly atmosphere , and Elizabeth at the front. Everyone is really nice and takes great care of my family member, and takes time to talk to you.

Wish I could give it 0 stars. Worked here a while back and it was horrible.

Love this place! They’ve taken great care of my mom and it a cozy atmosphere

I want to say my Grandmother was a paitent at the hights a couple weeks ago for rehab for get hip and I want to say they did a awesome job with her. I want to say the director of rehab his name is Jason is the best. The staff was great and would refer anyone who needs these kinds of services. The admissions girls were great and helpful getting the care she needed. She was on the 2nd floor station 2 her nurse Mandi was great they treated her like a person not a patient.

My aunt had no complaint while staying here after her surgery recovery. They treated her very well and was very patient with her. Thank you

Unfortunately it wont let you rate this place below one star. This place is a complete disgrace. Theyre understaffed and could care less how the patients feel. The supervisors, if you want to call them that now less than I do about patient care. They just sit back and watch the insurance money roll in. Avoid taking your loved ones here.

This my second time being here the height is always professional and clean.

The facility is very clean. The best thing about this place is the people!From Elizabeth @ front desk, Jason & Latoya & Ladonna in admin - Nurses Marilyn, Kelly, Karla, Yolanda, Darlene, Ana, Karen, Quan, Barbara, Deborah. Tracy, Anson, Cynthia, Ren, Crystal (the hugmonster), Nicole, Mike & Ramone just to name a few. All of the CNAs - Amaroni, Rodrigo, Am, Barbara, Rowell, Charmaine, Wendy, Lyn, Brenda ... Therapy is really dynamite. Kayla in wound care is always cheerful & very good. I cannot name all the wonderful people at this facility because my memory is not so good but they are all the very best !! Did I mention Linda from nurse station 2? The food is good thanks to chef Lily & Chef Destiny& Grandma & Maria bring joy to the Floral Cafe.Although I am happy to be going home, I will miss the people!

This place would not run as smooth if maria wasnt so helpful, she always has a smile on her face when she provides her genuine services.

My mom is there right now and she says its horrible. She says it takes forever for someone to help her, the staff is rude, the food is horrible, and shes stuck with a crazy roommate that wont let her watch the TV. I would not recommend this place.

Everyone is so kind and the place is clean, thanks Brenden for all of your dedication to help.

I like the CNA services. Best person u have met between hospitals,rehab, physical carenor anything else of that matter, thank you Maria!

I was at sunrise when I was informed that I would be going to heights of summerlin, so I googled heights of summerlin and I saw all the bad reviews.I have been here for 5 days and this place is great, every single person here is amazing. I would like to thank every single worker at heights of summerlin you have treated me wonderful. I have zero complaints.

Mom in for rehab for a week. Food aweful and gave no substitution. In one week only received 1 shower at 9:20 pm.... ridiculous.Stray from this place, looks nice from outside, but inside they are short handed, dont pay attention to rehab patients, nor the others.Mentioned this to her case manager and the typical response, tell the nurse,. Case manager is to be a representative for the patient and they truly do not care.They need to change the name to The Slums of Summerlin.

My aunt is staying here. It seems nearly impossible to get through to a nurse or anyone concerning her care. When someone does answer the phone, Im constantly being told to call back later because the nurse is busy doing something. When I leave my number with an important message to call me, I often dont receive a return phone call. My aunt says shes receiving good care there, aside from being in excruciating pain. So perhaps its just concerned family members who receive such horrid assistance.

This place is horrible! My husband even left on his own accord as they had put him in diapers. He had a bladder infection from it. Nurses are not available and I had to help other patients as they wouldnt !! It needs to be closed. They show nice pictures however Not one person goes to their dining room

Worst food. They left my mom in vomit for 2 hours.

I think summerlin heights is a fabulous place to to be in...from a retired teacher

Facility is clean and beautiful. Staff is friendly and helpful!

Staff is super friendly and they my grandma has no complaints.

This is the worst place ever!! The care is well below par! The Nurses are MIA and the place has mostly CNAs and they are short handed. No one can ever tell you anything! Uh....its called a chart! They apparently havent grasped that concept. My Grandmother has been there for over 9 days now, hasnt eaten, yet no one has ordered an IV for food & fluids! Really!?! You have to advocate for your loved one. If you are not asking & pushing they may as well be laying on the side of the road. Im sure a stranger would have more compassion! I beg you not to take your loved one there! If you have no choice, make sure someone is there daily checking on them whenever possible!! I could go on and on, trust me, dont do it!! I will say, my Aunt did say that the physical therapist was great but they only do that for 45 minutes/day, what about the other 23 hours someone needs to care for your person!

Ive been a patient for 5 years and they treat you likefamily, and I ont have family here in Las vegas.

Very friendly staff... Genesis has just bought the facility and the beautiful facility is gearing up for some incredible improvements in patient care. Very elegant...

Always takes the time to ensure that i am okay even when busy.

Great staff, great facilities, they took excellent care of our father while he was admitted. Everyone knows that the healthcare industry isnt perfect, but The Heights of Summerlin is very good!

Thanks to the amazing staff my grandpa is doing so well. Thank you

I was there for a few weeks and the staff really does treat you as if you are family. I greatly appreciated the help.

Excellent, professional help, caring nurses and CNAs,Very pleased with this facility.

The day shift are the best, but night shift are the worsts, you do not get your pain pill until they want too. I was on the first floor.

My UNCLE was admitted here this past weekend... I will give a fuller review later.so this current ⭐️ can/should be changing after my visit later with himHAVE A ⭐️⭐️⭐️⭐️⭐️ DAYEMPLOYEE CONFIDENTIALHAVE THE CONDITIONS IMPROVED OR WILL I BE SADDENED THAT THEY HAVE NOT? HIS EX-WIFE FROM IL CAME OUT AND SPOKE WITH THE DAUGHTER TO FIND SOMEPLACE AND CAME UP WITH HERE.[hope that made sense]

Oh God my poor cousin has been up in another horrible place. The rating are worse that the one she just left from. If her cancer doesn’t kill her these so call rehab center will from all the neglect and abuse they get. I pray god will find the answer for my swerve cousin. I live so far off that I can’t afford the plane ticket to go help her.

If zero was a possible score, that’s what I would give them. My husband has been there for 5 days and has to call me for help! the staff is unresponsive, waiting 5 hours for pain medication is not acceptable !!! My husband is begging me to get him out of this place, but hands are tied until insurance approves the move!!!!

I have never in my life written a review! This place is horrible my mother had to come here after a hospital visit to their rehab...it is dirty in the rooms the staff is invisible...when you call the receptionists give you the run around and are rude especially Danny! Today on her release is the first time I met a nurse her name is Marcia and she was the only nice person yet who seemed to care about my mother ...her patient.I pray no one ever has to have this experience again when their loved one is so ill... Its wrong

The staff has been very nice to my family.

Maria has been much more than caring!

I am extremely disappointed with this facility. I live in Summerlin and cant believe their is a business that is so incompetent at what they do. My Mom has been here for about 3 weeks and the service here has been poor. Poor communication between staff that caused issues with appointments and transportation. Most of the people here have been nice and apologetic but it seems the management is lacking. I could have forgiven everything that has happened until today. Seeing that my Mom was getting worse after a recent doctors procedure at another clinic they recommended that she be seen at a hospital for evaluation. We agreed and she was sent to Summerlin Hospital. After being there for several hours they said she needed to stay overnight to continue to run tests and evaluate her condition. We agreed and returned to the Heights of Summerlin ot notify them of the situation and make sure her room would be secured and reserved. When we got there we found out that her room had been cleaned and cleared of all her belongings. We had to track down the cleaning person to locate her items which were thrown in a box and put into storage. After some time we finally were told that when she left she was discharged which we were not told or else we would have taken all her things. I hope the other people there are not treated the same and that the management does a better job with training and communication. When she is released from the hospital we will be looking for a better faciltiy.

The worse rehap i eva been to if i can give them 0 stars that wud be the Best rating for them the place is TERRIBLE😡..i mean my 82 yr old grandma was transferred there last Friday an boy let me tell u she rang the thing all night for the nurse NO one came!!remind u she cant walk at the Moment her pain is a 10 they didnt bring her no pain medsno watershe went without something to drink all night didnt change her soild diaper neva showered neva checked on her .. O not let me forget they call the police on my Aunt an my Cuzzin (racist)😡lying on them when they only was trying to get my Grandmother some help .. another patient (chinese) guy went off on them cussing they ass out!! but no they didnt call the police on him... an it goes deeper but the Morral of the Story is dnt put ur Love ones dat u Care about in a place like this where they will be neglected i wudn put my puppy in a place like this😟 .. an we fought hard to GET her out of here they kept tryna get her to make decisions about staying without her family around...But we Finally Got her out of there Tuesday now i can have some kind of relief 🙏🏾till she gets home thank you Jesus i wud write a book about this sorry place but their Not Worth anymore of my time!! 😢😢🙏🏾🙏🏾

This is long bear with me and read before sending your loved one here.I gave one star because I had to. AVOID THIS PLACE AT ALL COSTS!Other than Maggie the CNA this place as my 88 year old Mom called it- a chamber of horrors. She was sent there after fracturing her pelvis in 3 places for rehab. Most of the PT staff was very nice and caring. Ed and Thomas were awesome as were Marissa and Derek. Maggie was a life saver. The rest- eh not so much. From allowing my Mom to lay in her own filth for hours to giving her a hamburger on a moldy bun this place was awful. The only reason we feel she survived is because someone from the family was there 16-18 hours a day every day. There is not enough help for the patients.We constantly had to remind them she is legally blind. Cant see anything. Yet they would always come up to her like she could see them. For example setting her med cup in front of her and walking away.One night they wanted to x-ray my Mom and no one to help the tech my daughter had to help him hold her Grandma who was screaming in pain! My daughter will never get over that.it took over 6 hours to get an IV started after they found she had a horrible UTI- which by the way caused her to literally lose her mind for 3 days. They blamed it on the pain pills.Oh yeah the pain pills. They had lowered my Moms meds to as needed because they were making her sleep a lot. Last weekend Mom was in a lot of pain so I asked the CNA can we give her something. She came back (as instructed by the RN) to say she can have Tramadol (never had it yet), Xanax (she was not anxious), or Percocet (what she had before). I said lets do 1/2 Percocet. I mean Im not the flipping doctor but Ok let me tell YOU what to give my Mom. She came back and said the nurse decided Tramadol. Not sure what the point of that whole exercise was but OK. An hour later still no meds. I said what happened to my Moms pain meds? Oh we had to order that from the pharmacy should be here within a couple hours. WTAF? I said give her the Percocet you have that right? She said oh yes right here on the cart. I was this close to pulling a Shirley Mclane but they gave it to her.One of our first days there as I sat in the PT room with Mom, a nurse or staff person walked in with an empty wheel chair that had someones oxygen on it. They didnt know who it belonged to and it was found out side empty! Did they lose the patient? They were close to panic. I never did find out what happened to the person.The lady in bed next to her had been crying in pain all day asking for a heating pad for her back. They ignored her and finally her daughter had to come in and call 911 just to get her Mom some relief and get her the hell out of there.Oh and theres the day the entire facility was out of Kleenex? What? A facility that houses mostly sick elderly and you are out of tissue? Again- WTAF?Oh but I think the best was the nursing director or whatever her title is- Marilyn. She spoke to us like we were dumb. Bragged about where she worked and how they cant find good help these days blah blah blah. Even told us oh your Mom didnt have a UTI based on statistics....and goes on for like 15 minutes regarding stats on elderly people with UTIs. Have I said WTAF yet because it has now become a common phrase in my vocabulary.Thank God my Mom is home on hospice now. We were about to pull her out AMA but thank the good Lord she was qualified. Now she is home and will get the care she needs.This place is just what Mom called it- a chamber of horrors. But not Maggie she was the best thing about that place!

This place is good at what they do. They care about the residents.

Dont send your loved one here unless you want them to die from lack of care. I read the reviews before my husband was sent there and they were horrid and 10 times worse than what i readthats were our insurance humana said he had to go. Never answer call buttons my husband fell out of his bed who knows how long ge laid on the floor in the middle of the night. Now in icu at the hospital dehydrated and malnouished.Filthy place reaks of urine old beds no alarms on the beds. Old torn sheets and bkankets. I would not feed the food to a dog although cnas were sweet RN all two of them had attitdes and showed lack of respect to everyoneRun as fast as you can from this place also half of my husbands belongings were taken when he was sent to the hospital.

At first, everything seemed great (except parking which is HORRIBLE!) Mom was in the facility about 2 weeks and ended up with a Stage 2 bedsore! She was in pain and they seemed to ignore her thinking it was her back or hip hurting her. All they did was give her a companion at her side 24/7 however this person was not a C&N. Not happy!!

I have no complaints. My physical therapy went faster than expected.

👍PT Staff- *****Aaron/Tawny👍CNAs-*****Joe/Crystal/Brian/Derek👍Social Worker-*****Heidi👍Valet-*****ExcellentRN-under staffed, ratio of patients to RN overwhelming, many on double shifts, quality of care poor, communication poor, bedside mannerpoor.Majority are more concerned about their workload, long work hours, excuses and the blame game.2 RNs stand out, mediocre interaction at bestCNA-same ratio and conditions as RNs, tried their best to assist and accommodate RN and patients, more consistent interaction w/patients, courteousSome Genesis is their second jobDietary-VERY VERY POOR!It was mentioned that their dietary budget dictated their nutritional valueAll Transportation-mostly outsourced, NEED:** STRINGENT SAFETY TRAINING QUARTERLY, **BETTER COMMUNICATION FROM REHAB STAFF ABOUT PATIENTS MEDICAL CONDITION**SPOT CHECK RIDE ALONG 2X PER YR.On-site transport-good👍PrestonI must stress that this facility is in great need of rehabilitation from top to bottom. Its staff is so overwhelmed and over worked, that the quality of care is in jeopardy and patients are at risk.My husband suffered an Ischemic stroke that left him with no mobility on his left side. He has sensation but zero movement. He was transferred from an acute rehab which felt his progress needed skilled nursing care. His immobility was an issue so the Heights of Summerlin was the contracted facility that my medical accepted. Not true, my medical had no contract in or out of network with ANY FACILITY. The benefits are stated as such and the chosen facility accepts it or not.If your love one is in need of these facilities do not hesitate to contact your medical provider. Cannot stress it enough, know your benefits!!Research the facility, do not believe the brochures. The Heights was well marketed and the reality was a nightmare.So while my husband was there, he is also ESRD, end stage renal (kidney disease). Poor diet for kidney patients, outsourced transport, fell twice on transport return to facility. No report on first incident ended up in ER.Poor circulation developed bedsores from not turning every 2 hours and pneumonia detected at ER.If not for the fall my husband would still be there and I would continue to be in fear of leaving him.First fall out of his wheelchair shame on them, second fall shame on me, there will not be a third!! Hes outI pray for good effective care for my husband. I pray for full recovery and function!! I pray for great changes at the Heights rehab center and everyone there, staff and patients. God please bless them all!!

Very impressive facility, Very clean, Verygood. Food I would highly recommend this facility to anyone based on personal experience.

Horrible place as far as courtesy to patients family. Receptionist couldnt be more rude , unit clerk lies and refused to let me speak with my moms nurse.

Staff made my stay as comfortable as possible!