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Seacat Optometry
2448 Missouri Ave, Las Cruces, NM 88001, United States
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El
Review №1

Dr. Seacat, is always very pleasant and very thorough in testing and checking your eyes. My contacts are always the right correction for my eyes. I also appreciate his helpful pleasant office staff.

An
Review №2

I have had nothing but a disappointed experience with Seacat Optometry. The staff was very rude and short with me every time I was there. I felt belittled and they were very condescending. The amount of miscommunication was extremely frustrating, I was misquoted 3 times on a 6 month supply of contacts. Originally one of the staff gave me a quote of $30 for a 6 month supply of contacts, I thought this was an unusual good deal but thought maybe my insurance covered most of it. Nope. I got home, only for her to call me and say she gave me the wrong quote and it was $205 for 6 months! For someone who has worn contacts for 5 years and has been to many eye doctors, I know that is pretty pricey for only 6 months when insurance was helping cover. However, I was running low and needed to get them, even if I thought they were pretty expensive. Once they came in, I picked them up and paid for them. They do not greet you or have any small talk with you. I mean, I guess you don’t even have to try to act like you are happy to see anyone or smile when you have a mask on. I went home only to have them call me again saying they misquoted me for a whole 12 months and that they will be ordering me another 6 months. I really was just looking for a 6 month supply, but I was so tired of dealing with there awful customer service that I just wanted to pick them up and never go back. Overall it was my first and last appointment at Seacat Optometry. I was treated poorly and will be more than happy to find another business who could do so much more better.

An
Review №3

Awesome place. Needed eye exam and form completed in a very short time due to travel restrictions. Excellent exam, professional service all around. Technicians, optometrist, office staff all superb. Definitely recommend them.

Gl
Review №4

I have been coming to see Dr. SeaCat for many years. I sometimes buy my glasses somewhere else such as Stanton. This is a big mistake, always buy your glasses with SeaCat because you get what you pay for. He makes sure that you get the best quality plus the girls there are VERY HELPFUL with choosing the right frame. NEVER STRAY AWAY FROM A PROFESSIONAL!!!

Da
Review №5

Fun and great staff. Very enjoyable 😉

Ju
Review №6

Stephanie was so professional and friendly. She explained everything with a smile and always answered every question or concern.

R
Review №7

Good customer service. Friendly staff. Very timely and efficient.

Li
Review №8

I was very impressed with the extra safe practices for COVID that are in place.I have always thought the staff at Dr. Seacats office is very pleasant and professional ensuring an overall good experience.

Di
Review №9

Clean, quick and professional team. I recommend it. Covid-19 precaution followed and respected. Answered all my questions.

Te
Review №10

Always a pleasant experience. The staff is always friendly, helpful, professional and efficient.

Jo
Review №11

I have been going to Seacat Optometry since we moved to Las Cruces years ago. Very clean and professional top to bottom. They always take the time to fit me with the frames that meet my needs and correct problems, if any, in a timely fashion.

Pa
Review №12

My experience was great! The staff is friendly and helpful. Dr. Seacat was thorough. Social distancing and sanitizing procedures are adhered to. I will definitely be going back to see Dr. Seacat.

Su
Review №13

We moved to Las Cruces from Clovis, NM. Dr. Seacat was highly recommended by our doctor in Clovis. Today was my first visit. Hes wonderful! Very knowledgeable. He uses an impressive array of technology. His staff was friendly. I was able to choose glasses right after my appointment. The person who worked with me was great in helping me select my new pair and in letting me know exactly what each item costs.

CO
Review №14

This place has the family atmosphere that I left at the optometrist in Virginia. The previous place in town would not take my insurance for glasses so I was referred here. My experience of getting American Made glasses at a fair price was terrific and I will be switching Optometrist to Dr. Seacat and staff.

We
Review №15

I contacted them five weeks before my desired appointment date. I waited and waited for a confirmation (or any communication, even something telling me they didnt want me as a patient), but they totally ghosted me.

Ke
Review №16

I had a very poor experience here, It took over four months to receive my glasses and I received differing reasons for that. They couldnt use my original frame choice and I received numerous conflicting reasons why. When I finally received my glasses, they were much heavier than I expected. I honestly wonder if they used the wrong weight of lens materiel. From numerous lab errors to an uncaring Seacat office manager, the experience was poor. Stephanie, an associate, was very caring. Poor overall experience.

Ro
Review №17

All staff members I encountered were extremely polite and helpful. Dr. Seacat included. Nice man, and took the time to explain things to me that I didnt know. It wasnt just things look good, it was things look good because... and I really appreciate that extra effort. Highly recommend Dr. Seacat and his crew!

Sh
Review №18

Considering the covid restrictions my appointment was handled vry efficiently. Kenneth Bostick

Fr
Review №19

Seacat Optometry is staffed by friendly professional folks. They are friendly and helpful. The facilities are clean and well-equipped with the latest technology. Dr Seacat is very capable knowledgeable. They have a pleasant frame shop. They were very helpful explaining different options for contacts.

Ab
Review №20

I’m currently driving across the country, and woke up in the hotel this morning with very blurry vision in one eye. Naturally I was worried, so I looked for a local optometrist to get it checked out. The staff at Seacat optometry were so friendly and accommodating; they fit me in quickly and Dr Seacat examined my eye and did extra tests to make sure everything was okay. I was in and out in about an hour, and can continue my trip. I definitely recommend them to anyone, and would happily use them myself if I’m ever in the area again.

Ja
Review №21

Very happy with their service. The staff is professional and very helpful. Definitely my new eye doctor.

Ka
Review №22

Everyone is polite and very helpful. My only complaint is why everyone wasnt in a mask. Didnt make sense to me. I wore mine for you.

M
Review №23

Was able to get in on an emergency. Staff are always very friendly and helpful. I trust Dr Seacat to get me the best prescription for my eyes. I recommend this place for your eye care.

Fl
Review №24

Absolutely love Dr. Seacat and his staff!! Theyre always friendly and ready to help and answer questions I may have!! They are highly recommended!!!

El
Review №25

I have been going to Dr. Seacat for years and absolutely love him. Never disappointed with his appointments. Allows looking forward to my appointments.

Vi
Review №26

Always the best service. Enjoyable and professional.

De
Review №27

Excellent service and the people that work there are awesome!!

Je
Review №28

They will max out your insurance coverage to where you will still have to pay out-of-pocket. Im comparing them to my previous provider where I could get a 1-year supply of contacts and two pairs of glasses (even got some Ray-Bans) for a little over $140. If I got the equivalent here, it would be $400+

Vi
Review №29

The best experience I’ve had during an eye appointment! The staff and Dr. Seacat are extremely kind and helpful! The woman who walked me through my entire appointment was amazing! She helped me with all of my questions and even helped me pick out a cute pair of frames.

Ma
Review №30

Ive been to 5 different optometrist offices my whole life, and I have to say, Seacat is definitely the best one Ive been to. I decided to come here and give this place a try, based on previous reviews, and also my insurance recommended this place. This office provides excellent customer service, as well as comprehensive eye exams. The staff provided explanation/ insight on each portion of the eye exam and were happy to answer any questions I had.

re
Review №31

Two of my co-workers came to work with the cutest glasses and I asked where did they get them. When they said Seacat Optometry, I quickly made an appointment. The doctor was respectful of my time and he performed a thorough examination. Then I was really blown away by the selection of frames available. I didnt plan on it but I ended up buying two pair of glasses. Give Seacat a try -- you wont be disappointed!

Su
Review №32

Seacat Optometry is the best! The office staff is very friendly and courteous! There is almost no wait time and the service is excellent. Thank you!

Je
Review №33

Fast, easy visit! Got in at 7 am, i was at work before 8!! He is one of the few Dr.s in town who can handle the eye problem i have.Friendly staff, friendly doctor. Thank you Dr Seacat.

Ch
Review №34

Awesome staff! Ive been going there since sometime in the 1990s and they have always been great.

Br
Review №35

I found Seacat Optometry on my insurers website and called them to confirm that they took my insurance. They confirmed that they did, but did not have an appointment available for over 2 months. Based on their excellent reviews, I agreed to an appointment 2 months in the future. Two months later, on the morning of my eye appointment, I received a phone call from them asking about my insurance. Confused, because we had been through this when I first made the appointment, I shared my insurance information again. They then informed me that they did not accept that insurance and, apparently, never had -- despite telling me they did when I first made my appointment. After waiting over two months for this appointment, and living with an incorrect prescription so I could see this specific optometrist, I was forced to cancel my appointment. I am so upset and disappointed by this situation. I wasted valuable time due to their ignorance and/or negligence. I am not sure why they would even bother calling me the morning of unless they already had knowledge regarding the mistake they had made with the insurance. Do not recommend.

Mi
Review №36

Very Nicely done !!! Handling the virus well and SUPER STAFF AND DOCTOR

Ja
Review №37

I really like the service I get at Seacat Optometry. They always work hard to make sure I am totally pleased with everything.

Ma
Review №38

Very professional! I never have to wait. They just do the most wonderful job and are so personable!

Ma
Review №39

The friendly staff was able to make an appointment for me within an hour ofCalling. Dr Seacat is always on time and there is hardly any wait time. A terrific optometrist!

Jo
Review №40

Shortest waits for appointments upon arrival for service of any practitioner in town. Gracious staff with smiles and accommodations. Dr. Seacat is pleasant and efficient with professional attitude and a variety of glassware to choose from.

Co
Review №41

Dr. Seacat is a true professional and very caring. The office staffers are helpful with frame selection and adjustments. The office is very welcoming and efficient. Best in Las Cruces!!!

St
Review №42

My first time experience with Seacat Optometry has been an excellent. Dr. Seacat and his Staff members are very professional and helpful. I would recommend his services to everyone.

Mi
Review №43

I absolutely love Dr.Seacat office! Him and his staff are always so helpful.

Su
Review №44

The office of Dr. Seacat is so friendly and efficient. The selection of glasses is awesome! And the best part is that the staff helps you pick out the good-looking glasses that look great on you.

ne
Review №45

Very professional and great service. I have been a patient of theirs for several years. Had eye problem last year, got in same day, and Dr. Seacat fixed me up.

Sa
Review №46

Very nice and professional staff . Dr. Seacat is very knowledgeable and kind, I would definitely recommend his office.

Jo
Review №47

Customer service was great. The quickest eye appointments Ive ever had. Staff is extremely efficient and helpful at working to get you the best quality care from start to finish in a timely manner.

Do
Review №48

I have gone to Seacat Optometry for many years. The staff is cordial, and helpful, and willing to assist with selecting frames. Dr. Seacat is competent, pleasant and always on time. I wouldnt go anyplace else.

HE
Review №49

Excellent care on first visit. First eye care appointment in mid November.

Le
Review №50

Great doctor and awesome staff! Update...Dont bother going to one-hour places to save money, you wont. Its worth the wait!

Ma
Review №51

Always, always, always get excellent service at Dr. Seacats office. The staff is friendly and helpful. Not to mention, I always get a reliable prescription. So happy I found them.

Am
Review №52

I went to Dr. Seacat due to pain and vision difficulties in my right eye. He stated that my eye looked healthy and to see my PCP. I went to four different doctors to find that my optic nerve was swollen. Dr. Seacat missed the swelling in my optic nerve which he absolutely should’ve notice upon dilation. This caused me enormous frustration and hundreds of dollars in medical bills when he could have referred me straight to an ophthalmologist. They have been rude and uncaring as far as my health and vision goes. I would not trust this office with anything. Walmart is, by far, better than this place.

Ro
Review №53

Dr. Seacat is our families eye doc. We have used him for nearly20 years. He is very attentive and careful and knowledgeable. His staff is always helpful.

Di
Review №54

Im new in Las Cruces. I didnt see Dr. Seacat, but I saw his new(ish) associate. She was absolutely wonderful. Shes not only charming and a careful optometrist, shes also excellent in explaining her findings. The selection of frames is excellent. My very complicated prescription was completed in what I consider a very reasonable time frame.

Au
Review №55

This might be long, but I promise it is worth the read.I have used Seacat for the past few years while living in Las Cruces. They seemed like a professional place that would provide quality care. Unfortunately, that hasnt been the case. After a few issues with their office, I am moving on.1. My wife and I both placed an order for glasses during the same visit. Mine came in within the time frame provided, however, my wives were still missing. I asked about the status and was reassured they would be on their way. I waited over a week to follow back up because I didnt want to rush them. When I called I was notified that the order was never placed. Apparently that day they were having issues with glasses orders going through. This is completely understandable, what isnt is that they were just going to wait until I called to see the status of the order to reorder instead of seeing who came in that day and contact us.2. I decided to make the jump back over to contacts after wearing glasses for a few years. I met with Dr. Seacat and had a pretty good appointment. Then the assistant came in to talk about my options in contacts. When I say options I mean one brand for monthly and daily contacts. Like most people, I dont have extensive knowledge of the different types of brands out there so I went with the monthly lenses. I was provided a sample for me to try out then come back in for a Contact Fitting the next week or two.When I came back for my Contact Fitting I sat down and was asked, how do they feel. I said they felt a little weird still but mostly fine. And that right there was the end of my Contact Fitting...I forgot to mention this second appointment cost $35...This brings me to today and why I am spending so much time writing this review. I recently ran out of my 6 month supply of lenses. Like any good millennial would do I decided to do some research on other lenses offered (UV protection, blue light reduction, etc.). I found some I really liked from a few online retailers. I called Seacat to get my prescription and when I got it listed Miru as the brand, the BC code and the prescription itself. What isnt included is the Diameter of the lens...strange. The company I was going through noticed that it listed the Brand name so they called Dr. Seacat to see if he/the office would be willing to let me switch to a new brand. You guessed it, the answer was not unless I went in for a new fitting for another $35.I decided to call Seacat myself to see what the issue is. I brought up everything above and was told the same story, it would take another $35 fitting. The issues are the brand they prescribed me is only offered through Seacat. I have searched the internet (1-800 Contacts, Sams Club, Walmart, and many other retailers) and cant find the monthly version anywhere. This feels like a great way to make sure you only purchase your lenses through them. I refuse to pay $35 to be sat in a chair and asked how do they feel just to try another brand.At this point, I did go ahead and reorder for the next 6 months. However, when my annual check-up comes around I will be going elsewhere and advise others to do the same unless you dont like to have options for your contacts.4. Customer services has always been lacking. I feel that the assistants are short and condescending.3. Not open on Fridays...strange.

Ad
Review №56

We go there every year for eye exams, staff and doctor are all professional and extremely knowledgeable!

Cl
Review №57

My visit to Seacat Optometry was a positive experience. Everyone there was very professional. Dr. Seacat answered all of my questions, and provided me with guidance regarding future treatment.

Ma
Review №58

Fast and friendly people, the staff are helpful and help explain our insurance policy

Am
Review №59

I really appreciate the customer service..I received such great help from the technicians picking out my glasses.

be
Review №60

Ive have been going to Dr. Seacats Office for the past 14 years and the reason is service excellence. Otherwise I wouldnt have stayed with his business. Never had any issues.

Kr
Review №61

Very happy with my eye care there! Everyone is invested and wonderful!

Fr
Review №62

Wonderful office staff, visit was quick and affordable.

Be
Review №63

The professionalism is what keeps me going back.

Da
Review №64

Everyone is awesome! Friendly, knowledgeable and helpful.

St
Review №65

Very experienced and professional business. Dr. Seacat and staff make you feel like family.

Ma
Review №66

Professional service, friendly and helpful staff, and great selection of frames!

Dk
Review №67

Great customer service, polite and very knowledgeable.

Th
Review №68

Very friendly, very thorough and professional, very knowledgeable! Will be a patient from now on.

Ka
Review №69

Very professional and friendly service.

cy
Review №70

Amazing and super friendly staff!

Je
Review №71

Friendly and helpful!

La
Review №72

Very professional, no long wait times, friendly staff.

ne
Review №73

Nice staff.

Aa
Review №74

Friendly and professional staff

Information
10 Photos
74 Comments
4.6 Rating
  • Address:2448 Missouri Ave, Las Cruces, NM 88001, United States
  • Site:http://seacatoptometry.com/
  • Phone:+1 575-521-1050
Categories
  • Eye care center
  • Optometrist
  • Optician
Working hours
  • Monday:7am–5pm
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:7am–5pm
  • Saturday:7am–5pm
  • Sunday:7am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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