Highly recommend for any veteran to AVOID the LOPC TELEPCP SPOKE pact team and the Laredo VA clinic if possible. Their nurse, Nancy Benavides, will deny any of your medical requests and will not talk to your doctor about your health concerns and medication refills. Nancy is another lazy, incompetent VA nurse. Nancy and the Laredo VA Clinic Director should be FIRED immediately! This Laredo VA clinic should CLOSE. Instead, we should use the VA choice program 100% for the best care available in our surrounding area.

The clinic lacks Doctors for the 6000+ veterans in LaredoI have to continuously talk to the Medical Director and Administrative Officer to get something done.Some of the staff are awesome, while others shouldnt work there.Appointments are hit and miss. Depending on who you talk to.The telephone number takes forever to get answered. The gentleman at the front desk is mostly helpful but takes forever to get things done.Definitely not the best experience with the VA.

Horrible customer service. You call the general line and then go through the proper prompts to get to the scheduling office and then they hear a voice that isn’t their race and immediately transfer the call without saying anything. Then the line rings and rings and no one answers. Best va clinic I have been to is in Columbus, Ga and Battle Creek, Mi. These people are garbage. No one assists you in making appointment. It is best to walk in and rattle their chain. Completely ignorant help.

As a veteran i always appreciate it when i am able to go to a VA Clinic or VA Hospital that always tries to offer the best service and care to veterans. This particular VA Clinic has helped me immensely in the past and i believr they will continue to offer the same in the future.

They treat veteran pretty awesome I take my dad and they do a quick service and real professional, they do help

All personnel are extremely helpful and respectful, except the lady that does the blood work. She is rude and treats patients as charity cases.Obnoxious to put it bluntly.

My VA clininc is staffed by highly professional workers who place the care of veterans first.

Its gotten 1 star better rating.

Useless

No one Answers the Phones at this Clinic, It should be no star rating so far,But once your inside the service is good,

We love our veterans.