Its nice people but Im not getting what I need

The customer service isn’t the best at this specific branch. West Saginaw location seems to always have better customer service. I’ve been a memeber since this was auto body credit union in the 90’s. They aren’t the most helpful “credit union”, I get treated better by my “bank”. Why I don’t come here often. Unnecessary check holds, crude responses, no simple “hello” or “have a nice day” greetings in the drive thru, unwilling to increase lines of credit when the balance is zero and credit is good. Maybe after seeing this review, others will have better experiences in the future.

Good and bad.their security on your account and debit card are great. Ive had my acct hacked twice and both times got my money back quickly and my acct froze for security. But one time recently I was 50 miles from home and someone in Detroit was using my acct to shop online so my acct was froze, but the only problem was I was completely stranded until the next day with no cash. I called the back of my debit card and they couldnt unlock my acct at all. I was low on gas so was stranded. I understand the security concerns but there should be a number to call to unlock it for a short time or whatever. Im just glad I didnt have my children with me in the middle of winter! Plus there after hours ATM on jolly rd is broke a lot, so once again not able to access my money. If you enter a wrong pin sometimes one time it will lock you out. Being locked out of your own acct is a real problem and being stranded. And also a few years ago they turned me and my wife down for a personal loan, so we went to lafcu and they accepted no problem at all. We have good credit and pay bills on time so dont understand why. Im looking into switching banks because being locked out with no options is a serious problem...

Great service, need more staff.

Was lied to about what transferring a loan would do to my credit, they bought a car loan from my other credit union and told me it wouldnt affect my score that much. Im trying to buy a house and told them that. Well after they took on my car loan it took my score down 75pts. And now I have to wait even longer to buy my house. Will close all my accounts with them and will no longer do anything with them after my loan is paid.

Great Place.!

Tianna Walker rocks!

Waited half an hour to be waited on. Very short on staff and unfriendly

Worst service Ive ever had. Inside and out. ATMs never work.

The staff is friendly, but they need more people working

Slow and understaffed

Friendly staff!