I used the walk-in clinic last evening. I arrived just past 6pm. Visit ended just before 9 pm. I was informed that there was only one provider seeing patients so there was a long wait. Once seen, the provider asked which pharmacy I use. Provider said oh I will have to change the pharmacy to that one. So, I just got notice of prescription was filled at wrong pharmacy. My opinion of the visit was either the provider was overworked, tired, or incompetent. I could not even get a clear diagnosis of my condition. Additionally, the “nurse” took my blood pressure. After 3 attempts, she posted a reading that was ridiculously wrong. If they believed the reading was correct they should have dialed 911. The nurse stated that they would take the bp manually. Never did repeat. So VERY disappointed with visit. My lasting impression is they are not concerned with patient care as much as running a business. $$$

These People Speak Truth!! For the Virus? They told us fighting the virus was about treating the symthoms, they were right. And my family survived. They care about the people they serve. These Doctors know what they are talking about. Been here, almost all my life. God bless you all!

No stars one given to submit post!!! Long story short urgent care or ER would be better! I’m here upset this is why I stay in the house. Staff had me sign the clipboard then gonna have someone else before us I said umm excuse me we were next. Then she had an attitude the rest of check ins because of her mistake.She was like o I am by myself no excuse if it is policy to sign in first why did you tell me and not them. Then you wait wait and wait no hold on we’re coming we are backed up or anything. With kids they should do better because the situation is already hectic so why add to the problem of them being sick already. This will be my first and last time here. I am going to switch to a doctors office that is equipped for hanging when you are sick and you can walk in with ease and peace of mind. Came in at 12:17 PM and 1:25 PM still waiting and wondering when we will get called back. NEVER AGAIN!!!!

Had an appointment for my little girl but waited in a room for 50 minutes. No communication from anyone, just sat there wondering if we might have been overlooked or forgotten. Decided to leave. I expect to wait in a walk in clinic but not almost an hour in an office with an appointment. A little communication would have been nice. If there is one doctor in the building for pediatrics, youre obviously over scheduling. Respectfully, nurses or front check in administration should be communicating if there is a significant wait time going on.

The providers formerly of Oyster Point are great, if you’re actually able to get an appointment to see them when an urgent need arises, since they’ve merged with Penn State. Child sick with covid symptoms and wanting to rule it out, but no appointments available when calling to schedule upon opening. They suggested their walk in clinic, which upon arriving had a several hour long wait in a crowded waiting area (probably faster to go to the ER). Decided it would be best to leave, to avoid potentially exposing all of the others waiting to be seen, since they don’t have alternative arrangements for those presenting with covid symptoms.

Had an appointment with my son yesterday at 4:30pm to see his Allergist (pediatric). We arrived at 4:20pm and immediately checked in. The guy who checked us in had to go see if the practitioner would still see us since our checkin time was 4:10pm. We made it there a full 10 minutes prior to the appointment time which was plenty of time to check in. I work in Columbia, had to stop at home to pickup my son and still managed to make it there by 4:20pm. I dont understand what the issue was. Then after the appointment which went fine, we checked out and were told that the next appointment, in six months, was at 4:10pm because that was the last appointment time they do. We were there and checked in in plenty of time for the 4:30pm appointment. If we had been late, I could have understood the attitude we got but we were NOT LATE. I cannot knock off work early for appointments. Just didnt appreciate how we were treated by the schedulers/checkin/checkout staff when clearly there was no issue.

Do not see Linda Wenger!!! I came into the practice after suddenly losing weight amongst other GI symptoms and she congratulated me for my weight loss. After several rounds of medication not helping and a CT scan later she finally referred me to a specialist so I could actually get some help after she told me there wasn’t any issues with me. Turns out I needed to be on a completely different medication from the start! Thousands of dollars and weeks wasted DO NOT USE HER !

Had a cat scan for a serious possible issue, radiology called me asking for me to call them back, hit 1 for first floor services, 4 for radiology and ask to speak with a nurse, after being talked to like I was bothering her for calling, she transferred me to a random floor, being on my lunch break and needing answers because of it being radiology calling, I called back, she then rudely said well I transferred you were you were supposed to go! then without saying anything transferred me again back to the main 715-1001 number. I never found out what radiology wanted. They never even scheduled a follow up for the cat scan with my doctor. When they ordered the cat scan, I was supposed to have blood work, they didnt even refer to the blood work, asking me questions that the blood work would answer, and was confused when I asked about my blood being drawn for the cat scan ( to see if my kidneys can handle the dye).At this point, you can clearly see this practice has lost all control of what they are doing, not only does the left hand not know what the right hand is doing, both feet have untied shoes! This has seriously made me reconsider all medical care, it seems no one truly cares about their professions anymore, and its sad that it has bled over to the medical field. Our community deserves better, but not until we demand it, will it improve.Sad this is what our care system has turned into.

My doctor was part of a small practice that was bought by penn state health. Now I cant get an appt for 6 months. The lime spring location is a complete mess. Stay away you dont need the frustration! I am changing doctors to stay away from this place.

I am reviewing this place on behalf of my mother who doesn’t handle electronics very well.This place doesn’t respect appointment times, but expects you to respect their time. I am going to start working with my mother to find a new office. She just waited an hour an a half for her scheduled appointment.I am only giving this place two stars because my mother was a patient at a different office with the same doctor, and had much better experiences. Hopefully lime springs gets their stuff together. I know this isn’t “quite” the doctors fault. Its obvious they are overworked. But I do feel something could have been done.If you can’t handle the patient flow, why are you still scheduling like you currently are?

Everyone was very friendly and helpful and Dave kept checking on me every few minutes. They definitely deserve 5 ⭐⭐⭐⭐⭐ thank you.

The person I do care for had an appointment at 10:45 for an MRI. We even came 20 mins early and he was still not seen until 11:55. I understand MRIs take +45 mins but this happens every time we come here. It takes us an hour to come for these appointments. No matter how early or on time we get to their appointment there is at least a 40 minute wait.Employees do not seem happy here either, heard multiple conversations that weren’t appropriate (talking about leaving their job, why are higher ups getting raises but others are not?) it makes me feel sad that employees aren’t being treated well. I understand you many be short staffed due to the current times but respect or adjust the appointment times. This has been happening pre-COVID. We’ve come here multiple times and this has always happens. If patients can make an effort to come early or on time they should be seen accordingly.

Clean well lit office. Good location and easy access.

Horrible experience, took my aunt almost a month ago to get an mri and still no results. Took her to the dr today and they still didnt have the results which were needed for her appointment. This is ridiculous you all can not even get patients results to their dr when needed. And we wonder how bad this happen to people and how things are missed, maybe cause people at your office dont know how to do your damn jobs correctly!

If Zero was a possible rating thats what I would give. Terrible service! Arrived for Lab appointment to find out Dr. had not provided orders although the appointment was confirmed weeks before. Cancelled all my future service(s). Very incompetent, service is non existent, no apologies from PSH Lime Spring for their errors. Was a nice place years ago when Oyster Point, now a HOT MESS!Would definitely not recommend going forward 5/5/2021.

Waiting over 3.5 hours to see a Doctor. My family Dr sent me here saying if i need imaging...they have it here...but i learned not after 5! Been here since 5:15...its now 8:45 and still no Dr.

If you considering going here please take a second and read my review.I understand that with this pandemic things have been crazy and have had to adapt to the situation in any medical facility Ive gone to. I was a former patient at oyster point and now I come here and have never been disappointed by the facility itself. I ended up changing doctors when the doctor they assigned me didnt meet my needs, but that is not the practices fault.Understand theyre getting bombarded constantly for the past year with covid questions and vaccine questions and theyre all pretty much worn out and the fight is not yet over so if you go there and service isnt 1000% to your liking, please be understanding.The service I receive here is much better than I have received in other practices, I will continue to go here for many years to come if I continue to receive the service I have received thus far.The place looks bad because of some one start reviews, BUT LOOK, they have been running pretty much booked for like a year straight, getting an appointment can be difficult, if you want seen today you might have to go to an urgent care rather than a doctors office. Its just how it is right now. To be serving hundreds of people a week for a year straight and only have a dozen bad reviews its not as bad as the stars like you to think 🙂

Went for x-rays 2 days(Tuesday) ago for the inability to move my wrist, pain and swelling, and was told Id be called later that day. Its now 2 days later (Thursday) and despite me calling them THREE TIMES I still have no freaking clue whats wrong with my hand since Dr Scott never signed off on them. Pain, swelling, and inability to move MY DOMINANT HAND isnt a big deal/problem or anything. It would be nice to be considered a patient who deserves answers. Looking for a new drs office immediately.Update 6/23After dealing with a major health issue, I paid a Co pay just to be told to stop taking my meds and buy a blood pressure cuff. Because I love it being 231/129 and risking my life with every step I take. Id rather not be a walking stroke waiting to happen. Oh and I STILL CANT MOVE MY NECK THAT NO ONE SEEMS TO CARE ABOUT. Lime springs health...Where your voices are heard but not listened too. If I could give ZERO stars, believe me I would.

When trying to call the pcp, I cant get a correct #..

Very unhappy with both customer service and the billing practices of Penn State. I received services at the Penn State Lime Spring campus. I was on Medicaid at the time of service last year, and have improperly received a direct bill from Penn State nearly a year later. After 2.5 hours of phone calls, the Medicaid office informed me that not only did Penn State improperly bill the services to them, but that its ILLEGAL for them to direct bill a patient on Medicaid.The wait time for Penn State billing is 15+ minutes, and their representative were of no help whatsoever, telling me that it wasnt their problem. They were short and borderline rude. I have had to open a case with Medicaid to solve this billing problem. This is unacceptable.

This health Practice is excellent. Suzie & Mary Ann are top notch Nurses with excellent customer service skills. Highly recommended.

Bottom line: Terrible practice management, herded around like cattle, feels like youre checking into an airport, no communication, often left sit and ignored, etc., etc.I only went to this practice because my long time family doctor from Oyster Point joined it. Once she left, I was debating finding a new family practice because I generally disliked this office atmosphere and the way things were run. Today was my very last straw.I had an important, time-sensitive appointment that I scheduled well over a month ago. I showed up to check in this morning only to be told my appointment had been bumped -- to last week. I asked how they had attempted to contact me and the receptionist could find no indication Id been called, emailed, texted, etc. I certainly had no recollection of a contact. Now to her credit, she attempted to fix the situation. She actually found me a time slot and had put me in it, checked me in and had me filling out the necessary paperwork. However, just as I thought this would have a positive outcome, someone else appeared and said no, I could not have that time slot and could not be seen today with no real explanation of why. There seemed to be no willingness to attempt to work me in to correct a bad situation. Nor did she have an explanation of what had happened to my appointment She said shed have someone look into it as if that would help. I went home, checked all of my avenues of communication and confirmed what I already knew --- no one had ever contacted me . Well, they were right about one thing -- I could not been seen today and I will never be seen there again. I went home, called another practice that Id been thinking about and explained my unfortunate situation. They got me in today and took care of my problem immediately. Thus, Ive found a new family practice. Its a shame I had to do it on a Monday morning under duress but sometimes the good Lord works in mysterious ways.

Took my husband to the chemo lab today for treatment only to see there is a very busycovid vaccine clinic set-up in the oncologist office and chemo treatment area. I feel this is very unsafe. There is only a curtain between us and the many people here for vaccines. Surely there must be a better place in the building that is not right next to those who are vulnerable and dealing with cancer. Very bad plan.

It took for ever to get to talk to somebody. They could do better. It was 5 minutes before I got through. I am nervous about going here.

It is close to my home. My primary care doctor is located there and now my specialists have hours there. The facility also houses a physical therapy area. Its clean. The decor is tasteful. The staff are professional and caring.

I would give a zero if possible, this medical office has been terrible since we have been forced to come here, lab complains when you schedule appointment, because its to late in the day and their carrier has to wait until 5 oclock even though the lab is open till 5. Doctors dont contact you about your results, my wifes x-ray of her knee have been sitting there since November and no-one contacted her she finally called and theyre like oh! We didnt contact you, so unprofessional.

Really happy with the mix of staff members from when I was an Oyster Point patient. Dr. Mextorf was a new doctor for me, but he is one of the best I have ever seen! Great group from the receptionists, nurses, doctors, everyone!!!

The COVID staff here at Lime Spring were wonderful. I was in and out in less than 5 minutes! Super helpful, friendly, and energetic staff.

Absolutely horrible service! 3 times I tried to schedule appointment. 1st I waited over an hour in waiting. 2nd time they forgot to schedule me. 3rd time they made it in person visit when it was supposed to be virtual. I got no apologies or attempt to fix the issue. Lady was rude and no help!

I took my son here for a well child visit. He needed a form completed from the Department of Health so that he could continue attending daycare. I don’t have access to a printer, and since the daycare was closed due to COVID they emailed the form to me. I politely asked the woman at the front desk if there was a way I could email or fax them the form to be completed and she acted like it was this huge inconvenience. I had to ask her about three times before she provided me with a fax # and then went on to explain that it was a process. Never in my life have I ever had issues with having a form completed like that. She did not seem like she was willing to help and that me asking her questions was in inconvenience. I still did not get the form completed.However, my son’s doctor was very nice and took the time to really look at him and listen to any concerns. The layout of the waiting area is also very nice, and the woman at the very front building entrance was also very pleasant.

I went in for blood work had an appt for 2:15 wasn’t even seen until 3:15 and then when I was seen the woman who drew my blood was very rude and snippy and was very very rough with my arm! After my blood was drawn I asked her about another test Id been told I needed and she very loudly and rudely told me I was wrong which was fine I’ll be wrong... but then I went into the bathroom and heard her loudly and disrespectfully talking about me to her coworker! Very bad experience!

Horrible patient care. Multiple issues, practice manager pretended to care about the issues, then never returned phone messages and emails.

I am a penn state patient and went to get my blood work done with orders in hand and they said they couldnt do them? Its a lab? Very disappointed in their service.

Used go to Oyster Point before they sold out to Penn State Hershey Med and loved it. Now its just a giant annoying hospital-like health factory. The wait times have increased substantially and of course bills and sly charges have also increased as per normal Hershey Med.

Ive referred so many people to this building because of the amazing staff experiences Ive had and quick office visits and testing options available here

They have friendly staff helping you when you enter. It’s easy to check in privately and check out is simple. I love my practitioner, Jennifer VanBlargan. She has the same nurse every time and they are quick to come get me. She spends time with me, listens and answer my questions. She has been an advocate for me for years and seeks to help me while working towards full healing. This is 100x better than the old offices. I always recommend Jennifer to friends.

Ive had a variety of experiences here since my former Dr.s office at Oyster Point moved to the Lime Spring Outpatient Center and Ive had an over all positive experience in this location.Yes, it is larger and feels less homey than our sweet little Oyster Point Family Practice, but I have to say, every person Ive encountered, whether I was getting blood-drawn, visiting my PCP or had to go to radiology for an ultra sound, has been extremely friendly and welcoming. The airport terminal style waiting room for the doctors is a little odd feeling and checking in for the first time can feel a bit confusing with not just one front desk but eight! But when it comes to the people I have had interactions with, Ive felt very comfortable and at home here.I do miss my small town Oyster Point practice, but I feel I am still receiving quality care and attention at this new location.

I do agree that Oyster Point was little friendlier and more homey. But the current staff are doing there best. We love our Doctors who were from Oyster Point. Also the hrs are amazing for a family Dr office. Plus they take new patients no questions asked. Other than that we just wished we lived a little closer.

Never had a problem at OP. Still like the doctors and PAs, but that fancy building wont make anyone feel better about wait times or change the attitudes of some staff members. Youll get rushed through your appointment so they can hit numbers. Time to move on.

I see my doctor (love him) every six months. Since Penn State Health took over, my prescription refills dont last the six month time frame. That requires my pharmacy contacting the doctors office for refills. This causes delays & normally additional trips to the pharmacy. In our 60s we are trying to limit trips out of the house with this virus. Now, if I have a plan with my doctor for six months, why doesnt Penn State Health run a parallel plan with the required meds for that period of time??

Worst experience of my life. They gave me an infection in my arm from getting my blood drawn. They also lost my blood MULTIPLE times. I would not recommend ever going here!!!!!!!

Absolutely awful experience. After having a skin infection for ten days that left me with fever and very ill, i was treated in the ER with IV antibiotics and told to follow up with family doc. Went to lime springs and the provider wouldn’t touch me or even come near me because of my past fever and current headache (which I mentioned was 100% related to the infection, NOT Covid). Mind you, I passed the temp screening and covid questions that got me in the door and was showing no signs of Covid. I even received a Covid test while at the hospital and it was negative, which I tried to explain to them but they couldn’t find it in my records and accused me of withholding information that i had a pending covid test. Then was told that it was probably a false negative and i should probably be rechecked. I ended up being prescribed a medicine for the skin infection from a single glance from six feet away. I will NOT take a medication for something the provider didn’t even take the time to accurately assess. I’m not even sure if that is ethical. I ended up being ESCORTED OUT like a criminal. Look I get that everyone is freaked out and trying to take necessary precautions and i would never knowingly put others at risk. But there are other illnesses besides Covid going on! There were so many other ways this could have been handled other than to act like i purposefully lied to get into the office. This situation was just incredibly unprofessional. Shame on healthcare providers who will turn away sick patients who rely on them....I will 100% be finding a new PCP who actually cares about patient health.UPDATE: iF I COULD GIVE THIS PLACE 0 STARS I WOULD. MY LAST EXPERIENCE WAS THE ABOVE. YESTERDAY I CALLED NEEDING ADVICE (DUMMY ME NEVER SWITCHED PROVIDERS), AS I HAVE COVID SYMPTOMS AND NEED A REFERRAL FOR TESTING. THEY TOOK MY INFO AND SAID A NURSE WOULD CALL BACK. WELL GUESS WHAT...NO CALL BACK YET. I GET THEY ARE BUSY IM SURE. BUT AT THIS POINT, CALLING THIS PLACE A DOCTORS OFFICE IS A JOKE. TWO OCCASIONS I ACTUALLY NEEDED THEM AND I GET THIS. NOT USUALLY ONE TO REVIEW THINGS NEGATIVELY IN ALL CAPS BUT THIS IS RIDICULOUS. BEYOND INCOMPETANT.

The place was a lot better when it was just Oyster Point, now that they got bought out, youre just a number. Took 2 hours to get a return call when it was after hours. Not acceptable and the person on the phone didnt care. I went today for blood work, and the building was closed. No notification except for a small piece of paper saying their closed and will reopen on Monday.We have been a patient with Oyster Point for over 25 years and now we feel like were a nobody.

Don’t go here if you’re bleeding internally. I was told they could see me in over a week from initial visit to follow up with a simple test. They’re either too greedy have too many patient’s or not enough help.

I love and appreciate Dr. Warren, CANNOT STAND the new facility!! Waiting ONE HOUR AND 10 minutes for a ROUTINE 15 minute yearly check up is absolutely absurd!!!My wife had her yearly check up at 6:30 tonight, just got done at 8:00 spending less than 15 minutes with the Dr!!What do you think would happen if we billed THEM for OUR wasted time?!?!Our time is as valuable if not MORE valuable than theirs!Time to find an old fashion family practice! They do still exist!

It was better before they joined penn state. I used to have no issues with insurance but now I have to call billing and insurance for each appointment and I get 2 or 3 bills in the mail to respond to. I’m going to try going to LGH because they have always worked well with my insurance. The docs and nurses are great, new building is nice but I find myself avoiding going to the doctor because of all the red tape and insurance problems.

I thought this new place was very nice and the people were very friendly and professional. Im a patient at a different practice and they told me I could come here for my lab work. Walked in on a Saturday morning and even with filling out forms I was out of there in about 20 minutes.

My wife went to Oyster Point for years with no issue. Since the move happened she has had nothing but issues. She is now finding a PCP. I emlpore anyone thinking of going here to go somewhere else instead. Terrible service and down right refusal of care is unacceptable in the healthcare business, go to a place that will actually help you.

Ive only been to the new building once but didnt wait long at all and was seen in an acceptable amount of time for a routine visit. Seems like they are having some growing pains but that is normal for a merger.

Had a great experience at the new facility. Yes, they are still working through all the newness, but everyone was super helpful. Nice to have all the diagnostic options right there in the same building!

I was just treated so rudely on the phone. I would never think of talking like that to someone. This is a big business practice now!

Staff and doctors are very friendly, building and amenities are nice, but the phone system is a tedious megalith of unreliable communication. There are approximately 14,000 automated options, and then sub-options within those 14,000 options. Its a real crapshoot whether or not youll eventually reach an actual person, and Im a phone-savvy 39-year-old with a decent reserve of patience. I cant imagine how older people must feel. Ive needed to call there for different reasons 4 times in the past couple of weeks. Of those 4 times, Ive gotten a hold of someone *once*. The other times I languished on hold so long I got fed up and abandoned the call. Unfortunately, this plays into the stereotype these places have of being inaccessible and difficult to navigate communication-wise. Lime Spring would do well to address this issue.

Theyre always late in filling my prescriptions. And when I call them 2 days ahead of time to make sure my medicine will be ready it is somehow not ready or even called in when I go to the pharmacy

Takes forever to get blood results back. My fiance is sick and they drew blood for testing and it is on the third day without any results back. She has called them every day and nothing. I told her she needs to find a new doctor. This is unacceptable. She said Oyster Point had results the same day within a matter of hours. So bigger is not always better. In fact in healthcare, bigger is almost always worse. I will never go to Penn State health. They are obviously in it for the money instead of really helping people.

Wonderful experience, so glad we found this practice for outpatient services, and for a primary care physician for my son. Everything is there for outpatient cancer care, everyone is caring and professional. We are Penn State!Four Diamonds Family

They’ve always been on time and the new facility is great

Absolutely awful! Costco has more warmth than this building. Best description it is like checking into an airport and being sent to boarding gate. In addition, when I tried to have my prescription renewed you are instructed to call your drug store which I did. One week after CVS requested new prescription they have nothing. Another call to my doctors office(10 MINUTE WAIT) only to be told that the renewals are sent out automatically by the computer. Guess what it didnt work. If I didnt love my doctor I would not return to this facility.

Tried calling to get hold of my physicians nurse. Waited on line for over 5 minutes before someone picked up the phone. Then, I was transferred to the wrong person. This person tried transferring me to the right person and ended up hanging up on me.Service was much better when physician office was independently located with their own staff answering the phone.

They started a new tracker system to alert when a patient is waiting. My tracker wasnt working because he nurse thought I was late! I was actually 15 minutes early!!! Luckily I love my Dr bit I do not like the new system they have in place.

Waited two hours to be seen just to be told I couldnt be seen because my injury was due to an automobile accident. They knew it was an accident when they set up my appointment.

The merger of General Internal Medicine has not been for the best. The phsyicians remain outstanding, but not the support system. For example, one may no longer leave them a message (no voice mail available), nor obtain exam results: you are just left to guess about the outcome for days. They have a serious problem when it comes to communicating with patients or returning a phone call, and seem unconcerned with the matter.

We love our Red Rose doctors and nurses, but the Penn State system is so hard to navigate that I am looking into another practice. At Red Rose, a person answered the phone and if it was not a nurse, I could talk to a nurse within minutes - there was no phone tree with confusing options and 10 minutes on hold only to be told you need to be transferred to someone else.Lime Springs check-in process is lengthy and impersonal, even though the people are nice. There are no toys or books for kids in the waiting area or exam rooms - this is a pediatric practice!And I totally hate that Red Rose had to be moved out of the city into a brand new building. The last thing Lanc Co needs is a new building on a field of fertile farmland.I hate what Penn State Health has done to all these great little practices, sticking them all in this big building and trying to (I think) streamline services. I see no benefit at all.

Nov 15 morning I walked in for lab work. I registered with the receptionist. Waited more than 30 minutes. Six other patients came behind me were attended to their needs. It turns out that the receptionist misplaced my paper work. No excuse for large health system to fail the simple process. Thanks to the male nurse who happened to notice my long wait. My wife also had the similar experience. Her paper work was in the right place. But she was bypassed for several others before she was called. So I would like to give an F for the service. I wish we remained at Oyster Point.

Wow do I miss Oyster Point... Love the providers from the old Oyster Point but wow... Penn State needs to fix the problems with their growing pains... Long waits, not personable...

Oyster point and Dr Warren did a great job. when they joined the new Penn State practice service went downhill. They had dates to get flu shots, now there is nothing on the site and if you go in they might give a date but they run out. Someone needs to get their act together or the building will be another strip mall.

I have been here three times now and each time everyone was so nice . I was very impressed this was the orthopedic group .

I went here for an audiology test because it was required to seethe ENT specialist. The lady was nice, but this place seriously screwed up everything regarding my ENT appointment. They told me I was to follow up with the doctor the same day, when I was never told such a thing. The woman on the phone tells me they would have told me about it while making the appointment and after it. Im seriously frustrated and annoyed with them as I was never told this at all. Their system was down for about a half hour afterwards, so if I was suppose to go back, why wasnt I called? I was still there waiting. Besides, I didnt have time before work to wait around til quarter to one to see a doctor. They also lied to my ENT specialist that I never showed up for the audiology. Whats wrong with you people?They do not have their act together here.

My family have been patients of Oyster Point for the past 10 years. A few weeks ago I had an issue of my daughter being scheduled with the wrong group of doctors at the new Lime Spring location. After complaining and an almost hour wait we were finally seen by the correct practice. I was willing to overlook that as it was within the first month of the new practice and I felt like they were still working the bugs out. But yesterday I called at 11:00 am for a sick appointment and was told that the schedules were completely full. At 11:00 am they couldn’t get my daughter seen all day. So we went to LGH urgent care and were seen within 5 minutes. I think is is absolutely crazy that I couldn’t get my daughter to be seen. I don’t want to leave as we love the doctors and nurses and medical assistants that are with the Oyster Point practice, but after these last two incidents I may have to consider finding a new practice.

Great facility with helpful and efficient staff. Appointment was on time and thorough. So glad to have this office in Lancaster!

Communication is terrible. I have been waiting a couple of weeks for a doctor to return my phone call. The doctors don’t listen to or communicate correct information that you’ve given them.

Great facility, very helpful doctors and a really good walk-in clinic

Really nice building! The person at the front could be nicer when you walk in, and desk people could be in a better mood, but the nurses are really nice and it’s a beautiful building!

If I could give 10 stars I would!!! I’m so glad they they came to Lancaster. I have the best surgeon and everyone has been so helpful to me. Thank you!!!!

The place is nice but not enough allergy nurses , my appointments keep being pushed up to Hersey with is out of my way . Not to mention she needs shots every week i dont understand how they can not make space for her knowing she needs the shot every week . I was happy when their office was across the street .

First let me say I have had many postitive experiences for years with Dr. Warren as well as some of the other doctors. My recent attempt however to schedule an appt. for my husband was subpar. The scheduler was both rude and unprofessional. Very disappointing!

I am very disappointed with this doctors office. I just started going here a couple years ago but my parents have been going here for years. They really are all about the money here. I came in with horrible aches and pains and they ran a couple tests but didnt ask too many questions. It turns out I actually have a UTI and because it has been going on for so long, it is now spreading to my kidneys. Thus, I will have to pay for a THIRD visit in the past 2 weeks here now in order to receive meds. I am just so disgusted with this practice and their unwillingness to ask any more questions than needed. I have been told theyve misdiagnosed a lot of people in the past too.

Today was my first visit since Oyster Point moved to the Penn State Lime Spring building. I am so disappointed to find myself in another huge, assembly-line medical office like the one I left when I first came to Oyster Point. I was so happy when I found Oyster Point because of its small, friendly, personal vibe. Too bad.

Staff is compassionate and generally on time. Many services are here including lab and xrays.

Yep first day at new blood draw at lab not impressed at all wont go back there again, i nurse couldnt get blood with butter fly needle , she asked if i had drank water witch i did then it was your viens are small i told her i heard that story before she didnt want to root around to get it so she got helper came with cannon needle she put it in got the blood by the time i got home ithe site was black and blue and sore have swelled up spot on the site size of half dollar, this is my story and i am sticking with it.

The wait is ridiculous. Every time I come here.

We like how there is always one one to take you where you need To go, and that when I was sick, I went right into the room to wait for the doctor!

They are a complete mess here. Penn State relocated the oyster point practice here (our PCP) and everything became much more difficult. The most recent frustration was an incorrect bill which is taking weeks to sort out when I was told I would hear back the next day after I initially called.

I like the walk-in clinic

Horrible customer service, very slow, u will always wait at least an hour past your appointment time. Dont go here!

My husband fasted overnight, arrived at Lime Spring about 9am computer down, cannot read lab orders. Nothing but problems since Oyster Point moved to this building! Disgusted.