user
Tangles Salon
2122 Marietta Ave, Lancaster, PA 17603, United States
Appearance

Comments
Ed
Review №1

I dont know how this place has a 5 star rating, because my experience wasnt that good. I have thin-medium length curly hair and it was my first time going here. The place is very nice decorated and everyone is very welcoming. The products they use are good, smell very nice and left my hair a little soft, but even after all of these, the hair stylist wasnt able to work well with my hair. My hair ended up puffy, still curly and with no style at all. She trim my hair wet and then dried again for better style, but the dry wasnt professional at all, because at the front I still have my curls and I wasnt able to see my layers as I asked. I didnt feel she pulled my hair good enough to get it straight and Im not a certified hair stylist but honestly, I straight my hair a lot better and it last me at least 5 days. I regret paying for a service that wasnt exactly what I asked for and for been the first time there, its really disappointing. I didnt even mine to pay $100 or more to get my hair done, because even with the bad service, I tipped the stylist for trimming my hair and taking the time, but I really wanted to pay and get it right and look more beautiful. Awful. I really think that if this place doesnt know how to work with thin, curly and corse hair, they shouldnt have 5 star rating. My honest opinion. I didnt want to put a picture, because I didnt like the way it looks, but I went in with a family member waiting for me and saw everything. I even let the staff know about my disappointment through a phone call right away I left, because I didnt want to embarrass the stylist in front of everyone.

Je
Review №2

I visited Tangles last night as a first time customer and had a great experience! My hairstylist Kelly was so very sweet and very talented. I tried to cut my own bangs and it was a bad move. Probably the worst thing Ive ever done to my hair but thankfully she fixed me up and made so I can reenter society looking like a normal person. Salon is very clean, easy to get to, and has a line of very talented staff you cant go wrong here!

th
Review №3

I’m new to the area and had my second hair cut with Erik today, I am so happy I found this salon. Got great cuts both times - I think this is the first stylist I’ve ever used that I don’t go home and wash and restyle. My hair looks and feels great, and the time in his chair flew by - such a pleasant guy 😊

Ap
Review №4

I loved Raquel she is wonderful! Did not like the customer care! I was charged twice for my service and it took a few calls and over a week to get my money back!

Sh
Review №5

Lauren is the best. Great service. Great atmosphere. Great color and style.

Hu
Review №6

Awesome haircut & great overall experience..the owner Kristen is great at what she does. I loved the haircut but its the way she takes care of your hair & makes you feel in the process-which makes it a brilliant experience!! Highly recommended..

Sy
Review №7

I have been a customer for over 10 years and love my professional and wonderful hairdresser....she makes me feel glamorous each time I leave the salon!!

Ph
Review №8

Excellent service, friendly stylists, and a great atmosphere. A bit on the pricey side, but worth knowing youre going to get a quality haircut.

ge
Review №9

Best hair salon around !Its clean & unique!I definitely recommend Lindsay!She does the best highlights and blowouts!I ALWAYS get compliments on my hair after she does it!Shes very knowledgeable & you can tell she loves what she does and wants you to look your best!Shes executed everything i wanted done with my hair and gives me her opinion !Thank you tangles salon and Lindsay! Truly a phenomenal one of a kind place!

Hu
Review №10

Was very apprehensive getting a trim for the first time since 2016. Erik was very polite and welcoming, had some great conversation while he got my hair back in good condition which was around 20 minutes that flew by too fast. All of the stylist were very hard at work with smiles on their faces and a grace of professionalism I seldom see any industry. Passionate individuals, seriously this place is awesome and I love it. If youre reading this, yes, you should come here.

Sa
Review №11

Amazing! On time. Professional. Friendly. Kayla did a wonderful job on my hair! The environment is homey and not intimidating like some other salons (this is great for my anxiety, lol). I scheduled my next service before leaving!!

Li
Review №12

Stylists are experts in cutting and styling hair. Lindsay was particularly good and very helpful and willing to accommodate her client.

Mi
Review №13

AWESOME SERVICE & HIGHLY SKILLED TEAM : Eric trimmed and styled my hair and he was absolutely METICULOUS. The final result was above and beyond what I expected!! They will be seeing more of me for sure!!!!

Ji
Review №14

They do a fantastic job and they are even nice people. 2 attributes you cant find together anywhere anymore. This is now a regular salon for my wife. Highly recommend

Be
Review №15

Have very fine hair and Cori B did a great cut and color!!

Na
Review №16

I love my hair after my visits with Raquel. She is a great person that works with me giving advice when I ask and as needed

Do
Review №17

I followed my stylist to this salon and make the hour drive because she is that good. I love what I have seen at Tangles so far! Clean and friendly as well as going above and beyond to clean and keep clients safe. I am looking forward to trying some other services there. Thank you Tangles!

Ka
Review №18

I love the way my hair is cut!

Va
Review №19

I really liked Lauren and how hard she tried to get me the color I wanted. She explained the process and what I could expect and I will definitely going back.

Ti
Review №20

Very nice environment great stylist I had...I am feeling good now..guys gotta go there....thumbs up

Li
Review №21

Exceptional stylists, knowledgeable and great customer service!! Never a bad experience!

Li
Review №22

Tangles Hair Salon is my secret for beautiful hair. Monica Funk is my color specialist. She keeps my hair color fresh and my cut in the best condition. I love the compliments I receive from people at work who know me, but it is the unsolicited compliments from strangers that really gives me pause.

Sh
Review №23

Erik was professional. He was gentle. Enjoyed him. Will definitely recommend him to others.

Ju
Review №24

Erik was great and there were a lot of well thought out safety measures. Ill definitely be back

Jo
Review №25

Always great service. Leave with a great hair style.

Gr
Review №26

The best hair salon Ive been so far. Been going to this place for 3 years now- Natalie has been my hairstylist- she is AMAZING! Shes honest enough to tell you what you need, but respectful with what you want. Besides her, everyone else is super friendly and professional. Also!

Tr
Review №27

The best staff ever!!!! Everyone is super friendly! Always a clean place!! Natalie is the best! Thank you all!

Ra
Review №28

My fiance and I just had back to back appointments with Erik and we both couldnt be happier! Literally just got home and wanted to leave a review right away.The covid protocols made us feel very comfortable: outside handwashing station, signage about distancing, and hand sanitizer on every counter. The washing station was sanitized right away and they had plastic barriers between stations.We both got exactly what we wanted and were impressed with Eriks passion and meticulous expertise. The receptionist was very friendly and helpful also! And their text reminders are great.If I could rate 10/10 I would.

Le
Review №29

I love having my hair done with Kayla! She is so sweet and always does a great job. Everyone in the salon is very welcoming and knowledgeable. I highly recommend giving Tangles a try if you are looking for a new salon!

Da
Review №30

Ive been here once before a LONG time ago.. Ill admit that I usually go to places like super cuts etc. because I never wanted to spend the $$$ on a simple haircut. But you get what you pay for and I usually ALWAYS dislike my haircut afterwards. This time I knew I needed a new cut and wanted to go a little shorter than usual but was very nervous. So I decided to call Tangles (the professionals 😊) and surprising the young women on the phone was able to get me in that night at 8pm with Kayla :) Now Tangles closes at 9... From the minute I walked in the door, I did not feel rushed at all. Kayla was fun, nice and made me feel so good about my hair cut! She took the time to actually listen to what I wanted and I am more than pleased with my haircut!!! :) Thank you Kayla!

mi
Review №31

Kayla is great! Her bubbly and funny personality makes me look forward to coming in, getting my hair done and relaxing. She knows my hair and what works for me. I would highly recommend Kayla and Tangles Salon!

Au
Review №32

Lindsay was absolutely amazing. She was able to fix my hair to give me the hairstyle I was trying to achieve. She took her time and her attention to detail showed in the end result. I couldnt have been happier. Happy to have a new stylist!

He
Review №33

Natalie was great. I had my hair cut, all over color, then had blue and purple added in a peek-a-boo style. It turned out great. The only reason I didnt give a five star is because it took awhile to get an appointment. I had to wait almost 3 weeks for my initial appointment. Other than that its wonderful.

Lo
Review №34

Tangles is a great Salon. Very nice receptionists , a clean salon and the hair stylists are wonderful!! 💕

Ar
Review №35

Nice swimming area at the lake. Snack bar has good food and service

Ju
Review №36

This salon is the only one you need to go to! Eric was my stylist and he did beyond a fantastic job on my perm! He was exuberant, lively and I can tell has a strong passion for what he does. All of the stylists do. He is thorough, focused, and held the perfect balance of being able to hold a conversation and spend time focusing on his work. He made sure that my comfort and safety was met; little things add up to a fantastic experience.I highly recommend Tangles. It is a perfect balance of upscale standards and a welcoming, laid back environment. I will be returning for all services in the future. Their prices are exactly what you want to invest in.

Ke
Review №37

Lindsay always does amazing color. Totally impressed me today giving me the color I wanted without having a picture to show her. The only place I have always left happy.

Va
Review №38

Raquel is amazing! Love her!

El
Review №39

Best random hair stop Ive ever had! I was lucky enough to have the owner do my hair and she was amazing. All the staff is fantastic. I recommend this salon highly.

M
Review №40

I went to Tangles for the first time yesterday and had a great experience! Michelle and I discussed my hair and what I wanted and she explained what the process would be to get me to my result ( she was honest in saying it would take probably 4 months to get there). She then cut my hair very minimally and gave it a great shape. I just LOVE it! I am definitely going back to her. The rest of the people at the salon seemed very nice too, making sure I had been helped, offering coffee, etc. Overall a great experience!

Ca
Review №41

Amazing salon! From start to finish the staff does everything they can to make you feel welcomed. Cori is absolutely amazing- not only does she do amazing color but she has helped coach me on ways to improve my hair between appointments. I really feel like she genuinely cares about each of her clients and goes above and beyond for them!

Ch
Review №42

Michelle has been styling and coloring my naturally curly hair for over 20 years and I absolutely wouldnt go to anyone else. She and the team at Tangles are wonderful, warm, friendly, and talented. The salon is clean, welcoming and modern. Michelle takes great care of my hair and helps me to always look and feel great.

Le
Review №43

First time here and it was very pleasant. Super friendly, comfortable. Meagan did a very good job on my color. Didnt feel rushed. Will be back!

Bb
Review №44

Love my hair again:)

Ty
Review №45

Brianna was amazing! My hair looked great and she was very personable! I will definitely make another appointment with her!

Ba
Review №46

Eric is amazing. He is great at taking enough time to listen to your current hair dilemma and talking through ideas to accomplish what you ask for. I mostly just let him be creative as he keeps my ideas in mind too. I consider him not only a partner for my hair needs but a good friend. He is real, down to earth, and cares about your happiness and contentness in the end result. Thank you to my Tangles peeps. Everyone is attentive and kind from scheduling an appt., bumping into the owner to say hello, and working with happy and skilled stylists! And they are so welcoming and hospitable upon entry, making for a very comfy visit. :)

AM
Review №47

Great customer service. Reasonable prices. Strongly recommended

Ju
Review №48

Donated 11 inches the first time and just told the stylist to do what she thought best. Loved it. Went back recently and told another stylist the same thing since Im not very adventurous with my hair and loved it even more.

So
Review №49

Bri is an amazing stylist! I high recommend her and the place!

Sa
Review №50

I am in love with my new salon. Brianna is wonderful. I love my hair

Ja
Review №51

I love Tangles. I love Raquel at Tangles. I needed a new experience a few months ago and found Raquel. I have short fine hair with a wish for long thick hair. I also am ash blonde gray, Raquel knew exactly how to cut and style my hair to match my personality. Always a professional and friendly experience.

Al
Review №52

Awesome! Very informative, and helpful with making the best decision with my hair! Had a big change done and I love it!

Ka
Review №53

Erik is fantastic at cutting my hair and making me feel comfortable and taken care of. The receptionists are friendly and greet me with a smile each visit.

WB
Review №54

So greatful!

Al
Review №55

Tangles is the BEST. Raquel has been doing by hair for years and truly gives me a style and look that will be best for me. She never just does her own thing. Everyone at Tangles is kind and courteous, and I always feel very relaxed while Im there!

Ju
Review №56

Friendly staff! Bri is great, very professional. I have been going to her for the past year and she has helped me completely makeover my look. Excellent!

Zo
Review №57

Rachel is one of the best hair dressers! So glad I was referred to her!

Sh
Review №58

I tried Tangles Salon after receiving a mailer with a coupon for a free haircut over a year ago. My first appointment was with Raquel. She is wonderful. I wont go anywhere else! I have had only wonderful experiences with both color and cuts. I love the atmosphere and level of service. I highly recommend Tangles, and especially Raquel.

Da
Review №59

Just moving here from NJ, I relied on Google reviews to pick out a salon to go to. Tangles had great reviews, and I am here to add another! I loved the atmosphere and decor right away, and the receptionist was very friendly. Kayla was my stylist, and she did an amazing job! I would say I had about 8 inches of hair cut off, so it was a bit of a drastic change...I love it! I only get my hair cut a few times a year, but I will return to Tangles without a doubt!

Ly
Review №60

Michelle was friendly ana did a great job. They were able to get me an appointment in a reasonable amount of time 👍

Ca
Review №61

Love Tangles Salon and Kristen Green. On this rainy day, it was a real pick me up to have my color refreshed!

Lo
Review №62

Natalie is the best. Great salon!

Ir
Review №63

From day one this establishment treated me with courtesy and respect. The stylists are warm and friendly. Its obvious they love their work. The prices may be a little on the high side but the results are worth it. Besides...have you ever known a great salon that isnt a little expensive? Ive tried the cheap haircut places and it is always hit or miss. I have had several cuts and color here and I am delighted with each visit. To me, spending a little more money for this quality of work is money well spent.

Ma
Review №64

I always love the vibe in there -- very professional with lots of energy. I really like my hairdresser Audrey as she listens, has good ideas and is always focused though fun to talk to as if catching up with an old friend. I recommend her to everyone. Their prices are reasonable and hours are so convenient (especially on Mondays, evenings and Satrudays!!!).

Ma
Review №65

Love how Monica Funk Does my hair...

La
Review №66

This salon is great! The stylists are a lot of fun and very talented! The atmosphere is stylish and they go out of their way to make you feel welcome!

Je
Review №67

It took me awhile to find a place i liked and a stylist I felt comfortable with but Ive been going here for awhile now and feel like they always do a great job on my coloring.

Ja
Review №68

I just had to call the salon to let them know of a coupon I have for my haircut tomorrow. Great receptionist Kayla. Recognized my phone numberor appt. Time and said is this Janet. Thats wonderful customer service. Super nice young lady. I am desperately in need of a great haircut. I am excited to meet Megan tomorrow. My sister Susan Holt is a client at Tangles and is always very satisfied.

Ke
Review №69

Brought a picture of cut I liked. My finished cut is 4 inches shorter than pic and doesnt look remotely like it! Specifically said I wanted volume and she blew it dry completely flat. The stylists at Luxe seem to be much more skilled. Tangles was just closer. Learned my lesson.

La
Review №70

About 8 years ago I received a voucher to have a free haircut for Tangles, which I used and had a good experience. At that time, an upscale salon like this was not in my budget, or I would have gone back. I usually go to Holiday Hair because my hair is generally simple to cut, and it’s about half the price. I recently received another voucher for a free haircut or single-process color. I wanted to get highlights, so I called first to understand what a “single process color” was and if it could be used towards my highlights. After discussing this on the phone for a few minutes and what the price options were, I agreed to get highlights (which I was told the voucher could be applied toward) and a haircut. I decided that if this was a good experience, I would consider going there, because at this point in my life a salon like this is something I would spend my money on.I went in for my appointment and was taken back with my stylist. She asked what I wanted done, and I explained everything, and mentioned my voucher that I was going to be using toward the highlights. She said the voucher could not be applied to the highlights, and I discussed my conversation on the phone with someone and the different prices they quoted me, to which she simply stated it could not be applied to the highlights. She really was not open to any discussion about it. At this point I decided I was only going to get the haircut. She started a timer on her counter. She washed my hair, cut it, dried it and trimmed the edges up a little bit more after it was dry. I asked for a quarter of an inch to be cut off, she suggested a whole inch to which I replied no. Total time according to her timer was 19 minutes until I got up and left. She made no conversation with me, and I felt like she couldn’t wait to get me done and out of the chair for a “real paying” customer. I gave her a $20 tip despite this, which she didn’t acknowledge.If giving out vouchers to people of a certain demographic or neighborhood is their way of getting new customers, they really should treat those people at least as good as the others if they want our business. I normally go to Holiday hair where I get friendly conversation and they spend longer than 19 minutes, and it costs half as much.

Ch
Review №71

A bit expensive but worth it. Erik is awesome.

Tr
Review №72

Tangles is an amazing salon and my girl Natalie is amazing!

Ta
Review №73

Have been going to Tangles for many years now. Superb hairstylists. Dont trust my hair with anyone else

De
Review №74

Very nice hair stylistGood haircut

Ja
Review №75

I have been going here almost 3 years now. Erik is a rock star and you will leave the salon feeling like one. Before going to Tangles I had trouble with stylists really listen to what I wanted and getting the results I was expecting. That does not happen here and I WILL NOT trust anyone else with my hair. Erik is inventive, attentive, and always has fresh ideas so that this picky-about-hair-girl is never bored with her fabulous, fun-colored hair! I am stopped daily, sometimes multiple times in a day with positive comments about my hair. Love you Tangles (especially Erik!!!!!)

S
Review №76

I was a new client needing color correction, tons of foils and a Hail Mary! Lol....Bri was my stylist that got my hair back to a nice icy blonde! She worked with me to understand what I was expecting and wanted it to look like. Bri was very easy going and super sweet!! I have bounced around to a lot of salons trying to find a good stylist...I am SO glad I came here!! See you in a few weeks!! Thanks!!

Yo
Review №77

I always have a great experience there. My girl, Michelle is the best!!!!! Love the atmosphere and decor. I travel from York because Michelle is the best!!!!

Ji
Review №78

Never have been disappointed with my cuts or color! Highly recommend!

Lo
Review №79

Tangles Salon is great! Everyone is friendly, helpful and professional. Natalie does a great job! Wouldnt go anywhere else!

Ha
Review №80

A beautiful surroundings and friendly experienced beauticians.

Sa
Review №81

Extremely friendly and knowledgeable people. Great coloring.

Ma
Review №82

Not the hair cut I asked for

Vi
Review №83

Excellent service and a wonderful staff. I love my new look!

Mi
Review №84

I have been going to Tangles for several years. The salon is clean, friendly, and the atmosphere is warm and inviting.

Li
Review №85

I was there for the first time a few weeks ago. Susan did an amazing job on my cut and color!

ma
Review №86

Always a professional and creative style provided by Michelle Kaskie.

Cy
Review №87

1st time I had hair cut & hair color w highlights. When finished looked into mirror. I didnt like the highlight job on the Lt side, looked mousey brown. Had stylist came over to access situation. Both stylist configured w each other. Once 2nd job was done. Color an cut was great. They took the time to listen to the customer. I will return again.

Li
Review №88

I absolutely love my hair! Aleesha did an amazing job!!

Ch
Review №89

Amazing, friendly, helpful & talented staff in a beautiful facility. Always a relaxing experience at a great price!

Au
Review №90

All of the employees are super friendly. The stylists are knowledgeable and patient.

DA
Review №91

Eric is a great stylist for mens cuts.

ad
Review №92

Chose this place because of all the recommendations and the reviews, but I have to say, it was not that great! I wanted to refresh my balayage and get the ends trimmed. After I called and asked specifically for a person who has a lot of experience working on long blond hair, I was scheduled with Madonna, she is new master stylist. She was really nice, I showed her the picture and explained that I dont want my hair be bleached blond, I would like more natural look blending in with my natural color. How ever, my beautiful blond hair, is completely damaged now , it is bleach blonde on the ends, breaks up and orange on top. I am horrified, it doesnt look that I went to a nice salon and spend $200 on my hair.... Hair cut the same, looks like I chopped it of myself, one side is shorter than the other... I am not sure where all this reviews are coming from but it didnt work out for me. Same thing for my husband and my son, they went to get a hair cuts and come back looking that they went to a $10 barber shop ....

We
Review №93

Took my daughter to Tangles , had a great experience. So I booked an appointment, then my mom, then my older daughter. Now all four of us go!

Ma
Review №94

Been a client for a few years--great service and staff

Ha
Review №95

Thank you Jenn for doing a beautiful job on my balayage

Te
Review №96

Always amazing service and fantastic results

Ma
Review №97

As long as they are in business I will never go anywhere else!!!! Thanks Buddy Rentas and all the fabulous staff.

Ja
Review №98

Natalie has been my hair girl for 10 years and Tangles is a great friendly place.

Da
Review №99

Love this place, Erik is the best.

Ka
Review №100

Fabulous salon! Love it!

Information
15 Photos
100 Comments
4.8 Rating
  • Address:2122 Marietta Ave, Lancaster, PA 17603, United States
  • Site:http://www.tangleslancaster.com/
  • Phone:+1 717-299-0266
Categories
  • Beauty salon
  • Hair salon
Working hours
  • Monday:9am–9pm
  • Tuesday:9am–9pm
  • Wednesday:8am–8pm
  • Thursday:8am–3pm
  • Friday:Closed
  • Saturday:9am–9pm
  • Sunday:9am–9pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
Similar organizations