Restore Motion really helped provide a better post-surgery treatment experience for my daughter after her knee surgery. Firstly, they offered an option for her crutches I never would have known about. The Mobilegs are definitely worth the extra money. Then Tony came to our home to set up and explain the repetitive motion machine. He did such a thorough job that I didnt have to panic when the hospital sent no written instructions for its usage. I could confidently ask the doctor by phone about the settings to begin. When I had trouble with a leaking ice machine pad borrowed from a friend, I called Tony and he replied promptly, arranging for Louis to call me and send me to their store near Howard Hughes Center where Keenan had another pad waiting for me to purchase at about the same price as Amazon but 2 days earlier. No one wants surgery but Restore Motion helped with logistics very competently so I can focus on my daughter.

Horrible customer service. I was over-billed and have been trying for three months to get the money owed to me. Do NOT purchase ANYTHING from this company. Find another one at all costs! Every time I call I am told that the refund is coming. I am going to try and fight the charges with my insurance company next, but it has been nothing short of a major headache. Very shady company!!

Company acts in bad faith. Under contract with insurance company, this company isnt allowed to bill you directly. To circumvent the contract, company includes a waiver clause in the paperwork that they make you sign so they can later balance bill you for services.

Disgusting company. Called and sold me a sling saying that it would be $9 for a surgery I was having. Got the bill and it s was over $130.

Hope there is a zero-star option.Help yourself to order the knee brace from Amazon rather than here.The product quality is ok, nothing fancy. However the cost way higher than market price even after insurances discount & payment.

Charles was very helpful with fitting my shoulder brace. He came back to help make some adjustments after I changed it. He is a hero.

Restore Motion — Foothill Ranch, CAclearly have good relationships with theirreferral sources as my orthopedic surgeonreferred me to be fitted with a proper brace.Charles Slater is a highly-valued member of the Restore Motion team! His expertise, patience and customer service made the entire process a great experience!

Braces by DPM. I asked how much. Was told $50 each. Insurance paid 47.82 and have now been sent to collections for 162.30. Called and explained situation. Told insurance says what they can charge and $50 no longer valid since insurance paid portion. FRAUD!!!!!

Restore motion sent us to collections for a bill we did not owe, it turned out they owed us money, and they still have not refunded, 6 months later. Their accounting is a mess and they will ruin your credit, even if you dont owe them.

These guys are terrible. I was prescribed a knee brace by my doctor, and was contacted by this company. Everything was bad from day one. They tried to charge me for an add-on item without disclosing that it was an extra cost. I disputed the charge, and never even heard back. They then sent me to collections. So I paid for the items I initially agreed to, and again disputed the add-on (which was a $100+ lycra sleeve that you can buy online for $30). That was in December of 2019. Fast forward to July 2020, and again they send collections after me, without ever contacting me. BEWARE!

My experience was with Tony who came to my house to show me how to use the tens unit. He was exceptionally kind and took his time showing me what to do. He even found a picture on the internet of how to correctly place the transmitters and emailed it to me. The billing thus far was okay but the home service was exceptional. Tony is a real asset to that company.

Their technicians deliberately waste time to book multiple visits and charge you twice. They will not be able to get you what you need without at least 4-5 months delay and deliberate rework. I’m astonished they haven’t been sued yet.

My goodness this place is horrible. Wish I would have read the reviews about them before agreeing with my surgeon to get a brace and cpm machine from them. First off they sent a cpm machine home with me without sending a pre-authorization to my insurance, and never told me they didnt check for coverage before sending the machine home with me. Im assuming I will be getting an insane bill for that. Also I was supposed to go home from surgery (which was on July 8th) with a knee brace to immediately start stretching my leg back out to get my range of motion back, which I didnt receive. They sent me one and a bit later and sent someone out to fit it on me. He came out and immediately noticed it was way too big for me and took it back with him and told me they would be sending me another. They sent another one out and a few days later another guy came out to fit it on me and he said its still too big. So it is now 2 weeks after surgery and I still dont have a brace that is somewhat critical to my rehabilitation. By the time they send out the correct size and get someone to fit it on me, itll easily be 3+ weeks after surgery which is only postponing my recovery.They charged me $550.00 for a knee brace, which I still dont have after 2 weeks, and informed me that my insurance doesnt cover any of it. I called my insurance to verify this and was informed they cover 80% of that brace (I checked with the exact billing code for the brace) which leaves me paying only 20% of the brace. I called restore motion and they informed me again that my insurance does NOT cover it. So now I have called my insurance over 5 times to verify they do cover it and finally had to ask them to call restore motion direct to tell them they do cover 80% of it. When I asked for a refund of the 80% I was told they wont be able to do that until they pick up the CPM machine because thats how their billing works. Maybe if they checked my insurance before, I wouldnt have been charged the entire amount, and on top of that I was the one who had to find out my insurance DOES in fact cover the majority of the brace. I just had surgery, you guys should be handling all of this and dealing with my insurance instead of just not checking with them and charging me full amounts.So now at 2 weeks I have a CPM machine that I have no idea who is paying for (which from reading their terrible reviews, I expect a large bill that I will end up fighting) and STILL NO BRACE.Listen to all of these reviews and avoid this train wreck. You shouldnt be screwed around for weeks after a surgery with rehab equipment, its a pretty serious issue and I will be going elsewhere for the brace and will NEVER use this place again.Dont use them, your rehabilitation equipment is critical and they dont care and are so unorganized it will only hurt you in the long run.

My horror story with Restore Motion / Team Makena starts out normal. My physician schedules them to fit me with brace before shoulder surgery. No big deal, I have one of those “gold plated” insurance plans you always hear about. Pricing was never discussed before hand but the appointment setter verified they had checked with my insurance and they would fully cover all expenses at no cost to me. Their technician showed up in October 2017 for a home visit fitting and to deliver the appliance. The hardware was really nice- a Berg Arc 2.0 I found out later retails for about $200. The technician was fast and efficient. At year end 2017 I changed insurance providers from Health Net to Western Health Advantage during annual enrollment (to save about $300/month!) which went into effect on January 1, 2018. Unbeknownst to me, Restore Motion at some time in 2018 starts billing Health Net $1200 for the service/visit, but for some reason they annotate the date of service on the billing as January 2018. I didn’t find out for quite a while, but obviously billing Health Net for a service received in October 2017, is not going to work if Restore Motion is inexplicably falsifying the date of service 90 days later in 2018 when Health Net is no longer my insurance provider.I’m not even begrudging them the $1200 invoice for a $200 appliance.Fast forward to early 2019 when Restore Motion starts claiming I owe them for the service and sending me bills for a January 2018 service I never received. Notwithstanding the fact they never discussed pricing with me and assured me there would be no cost to me before scheduling the appointment, somehow Restore Motion created a phantom service date outside my insurance coverage and were now attempting to get me to pay $1200 for it. I assumed it was some sort of clerical error, but nonetheless spent several hours over the span of 3 or 4 phone calls before I finally got to someone who could comprehend the dilemma. At first they wanted me to forward the billing to my current insurance carrier, Western Health Advantage, with the false January 2018 service date. I obviously was not going to do that so eventually the phone person comprehended that Restore Motion needed to correct the service date to October 2017 and bill Health Net. They told me the issue was resolved.It is possible Restore Motion successfully billed Health Net for the October 2017 service and the January 2018 billing is a double billing or some other shady insurance scam that was discovered only because I changed insurance carriers- I just don’t know yet because they have never provided me the actual billing records, just cover letters. I can see no legitimate explanation for fraudulently altering the date of service on billing records by some 90 days.Fast forward to 2020 now I am getting collection notices from a McKenzie Paul and Associates out of Austin, TX claiming my “account” is in collections. I try to respond by mail to the mailing address EXACTLY as written on the stationery and envelope return address and the USPS kiosk responds that the address is not deliverable. Seriously?Today, I just received notice from McKenzie Paul and Associates that they have now reported my “debts” to Equifax. So here is my advice- if you are physician DO NOT DO BUSINESS WITH RESTORE MOTION OR TEAM MAKENA. If you are a patient, REFUSE TO ACCEPT SERVICES FROM RESTORE MOTION OR TEAM MAKENA.My next steps are filing in small claims court against both Restore Motion and McKenzie Paul and Associates as I am in the process of refinancing my home and this negative mark on my spotless credit report is sure to cost me thousands of dollars over the life of the mortgage. While the whole situation sucks, the technician was efficient, skilled, and knowledgeable but Restore Motion’s accounts receivable and dispute resolution processes are abominations. Thank goodness for COVID-19 and me now having the ability to devote my full attention to responding aggressively via small claims and spreading the word on the Internet.

I was just set up with the knee machine after having surgery. Not very pleased that my doctors office forgot to prescribe the machine until my post op a week after surgery so I have to pay out of pocket. However, the technician Gabe was very helpful and cordial in setting up the machine and providing clear instructions. Hope it helps with my recovery.

They gave me the wrong size crutches and brace! Billed my insurance and told me I would only be liable to pay for the optional ice machine and equipment rental and about a copay of $120 for my brace. Flash forward I get a bill for $800 that is supposed to be what I owe after my insurance. All of the other reviews are right ask your doctor if they ise services from this company and if so DO NOT get your surgery from them. Any office who does business with them has not vetted this business and or does not care,

I don’t get all the negative reviews. They make good products and customer service. They came to my house a 2nd time because I needed help with the brace.Don’t blame them for the fact that insurance companies suck.

I would never ever do business with these people again. Its a wonder how any doctor or surgical office does. They double charged me by a lot while getting fully reimbursed by my insurance company. Then I had to call them many times only to have their customer service people completely dismiss me.This company is very misleading and has terrible customer service.They sold me a $600 machine that can be purchased online for $34. Complete rip off and simply bad business.

When they called to deliver my leg machine, they were more than friendly. However, it was almost impossible to reach someone to pick it up. I called several times and finally someone came a week later. Like all of the other reviews, I was also overcharged. I paid $224.00 for a machine I didnt need. I also received a bill a few weeks later for an additional $70.00. It took another 3 or 4 calls before I could reach anyone to ask about my additional bill. My insurance covered the additional $600.00, so the useless machine ended up costing $900.00. When I went to my physical therapist, he told me that I didnt even need it. Ask questions before you get this machines delivered. You might not even need them.

Terrible experience. I was NEVER told by my doctor that I would be charged for the boot he was putting on me. I wore it for 7 hours and never again. The company also has terrible customer service where they have a bot call you to tell you to call them. Never again.

My insurance ordered a knee scooter for me through this company nearly a month and half ago after I broke my foot. I have a special needs daughter I have to carry a lot and I explained my situation to the rep. They said they would rush order it. Its been over a month and still no knee scooter. I have called this company 3 times in the last two business days. No answer. Ive tried explaining that I have to crawl on my hands and knees with my daughter on my back at times. My insurance has covered this item fully. There is no acceptable reason I have had to go through this hardship because they cannot follow through on orders.

I have had many knee injuries and multiple braces made and delivered through this company. Their technicians and staff are always helpful. They made house calls and answered all of my questions. They know the injuries, the anatomy, and how to use the equipment to its best ability. They made a house call to help me with my braces years after I got them. I do not know why there are so many bad reviews.

Darren King at Team Makena goes above and WAY beyond! After another company couldnt reach my family member to deliver a medical device on a Thursday, they gave up. On Saturday, as I called around looking for a company to get us the device (a Continuous Passive Motion machine), I reached Darren and he offered to deliver it to us. . . on a Saturday night . . . if only we could wait until after his daughters recital. This guy is gold and recommends any company he works for. Darren needs a raise, and because hes chosen to represent Team Makena, Ill even recommend them.

An absolutely horribly-run company. Its over 15 months after my surgery and they still cant figure out how to bill crutches to my insurance company. Dozens of hours of both our time over a mere 50$. On top of this, they are rarely at their desks and I can never get ahold of a live person. Yet they keep on sending me my bill statement. I hope this grabs there attention because I cant seem to communicate with them otherwise.

I agree with the other reviewers, predatory billing. No communication before sending to collections who were unable to answer any questions about the service. I paid to have it off of my record but am still not even sure I have used their services.

Aweful experience. Had shoulder surgery. Their ice machine was pushed on me. Turns out I already received one from the hospital post op. I didnt need it. The rep Anne told me I could return it. Okay no problem. The pickup was arranged. I placed the unit outside my door. A rep came by and decided to just leave their business card instead of taking the unit. The rep Anne will not get back to me and her phone is disconnected. Main number wont answer. Turns out the unit I bought is sold on amazon for $100 cheaper too. What a rip off and horrible service!!!!!

$215 for some fancy Ice Pack Machine. Nope. And even if it was covered by my insurance company... Same answer. Nope.

This company is such a ripoff and so bogus they should be closed down. They waited 18 months to bill me for a device I returned following surgery and said the price would be $125.00.They billed me for $225.00 then sent me to collectios. My FICO score is 839! I pay my bills! WRONG!

I think they are one of the most unprofessional, deceitful and unresponsive companies I have ever done business with. There is a reason they have only a 1.5 out of 5 stars on Yelp. They told me that I needed to pay cash because my insurance wouldnt pay. I found out later that my insurance would have paid 100%. There is never a live person to talk to, and it took weeks to get my equipment before my surgery. I dont trust them!

This company was PAID in full by my insurance!! They sent a PAID bill to a collection company that cant get their act together either. Stay far, far away.The people that work for Team M. have zero idea what they are doing and they could care less about affecting your credit with their LAZY mistakes. Do not under any circumstance take medical equipement from this company. Go elsewhere, you will be sorry. A YEAR later they are still a headache.

Team Makena has deceptive business practices!! They are extremely pleasant and accommodating over the phone, but dont let that fool you. They quoted me a rate of $125 for an ice machine for use after surgery. The problem was their technician dropped off the ice machine along with 2 other items (arm brace and sling) which I DID NOT request. He confirmed its part of the ice machine package and again, I confirmed a $125 total. Two months later I recd an invoice for the extra items at $234 (in addition to the original $125 I already paid). When I called, their billing dept said the technician was incorrect and it wasnt part of the package. If they had been upfront and honest regarding the cost, I would have declined and not accepted their overpriced equipment. I found out later that a friend of mine also had similar problems with this company, so BUYER BEWARE!!

This company is overcharging doctors and patients. We recently took our son into North Scottsdale Pediatrics because he broke his foot. We were given a walking boot for his foot. When we received the bill for the walking boot they charged $360 for this. I went online and I found the same walking boot for $45. This was more than a 800% mark up. Doctors needs to be concerned about medical expenses for their patients.

THIS place is the BIGGEST RIP OFF!!!!! IF your doctor recommends or tries to get you to sign their contract for a brace post surgery DO NOT DO IT, I repeat DO NOT DO IT! You will receive a very hefty bill for a brace that you could have bought at Walgreens for $25 bucks instead costing $168 after my insurance covered $40. You people at Team Makena should be ashamed of yourselves, I will be writing a review everywhere I can to warn people of your bad business practices.

I work in the medical industry & have had personal experience with orthotics, surgery, recovery due to being an athlete all my life. Being middle aged now has presented some problems with my joints due to impact injuries on my knees & hips.I have been to a lot of physical therapy & they have a different philosophy about knee braces or any brace & dont seem to understand that the joint needs support after you do your PT. They want you to not use anything to get your muscle to take on the impact, but that is not the way it best works for your recovery. I use my braces when I am putting more impact on my knees to protect them & I do also strengthen my quads like Im supposed to & do feel a difference. Upon recovery from surgery or injury, you definitely need the braces if you really want to get better do the PT, then ice, then wear a brace when you are doing activity.If you have a billing problem with them, then call your insurance & they will 3 way a call & it will get sorted out. Dont bash a company based on what a PT says, its not true. And there will always be confusion with insurance when it comes to anything other than the norm, like lab work, orthotics, procedures out of the norm. It takes communicating with your insurance, they are the ones who dont understand & the PTs are just confusing people. Yes, you are supposed to get stronger & eventually not need a brace all the time, but you do when heavy activity & going through therapy!

PREDATORY 3RD PARTY BILLINGTeam Makena, LLC is a slow cog in the wheel of predatory billing practices and insurance ripoff. Unhappy with the state of insurance in the US? Companies like this are part of the reason why it is such a mess. If I could give zero stars, I would.I broke my wrist in April of 2016 and received a brace from the surgeons office. This specific brace (matching model #) can be purchased online for $35.00. In October of the same year (yes, 6 months later!) I am sent a bill for $153.37 from this company.The doctors office actually told me they did not subscribe to this marking up/3rd party practice. I know this because an identical situation happened with the urgent care I saw prior to the surgeon. Their management were quick to agree this was an exorbitant markup that was predicated on paperwork signed by a patient in a trauma situation. A reasonable conversation followed by their accepting retail plus $20 for their efforts (which was my suggestion).I am not sure if I am more offended by invoicing 6 mos after the fact, or a markup of 5 times retail (incidentally, retail from wholesale markup is usually 100% plus $1 which means this is really marked up times ten!!!They have refused to settle. I would even be willing to pay if they would admit they are predatory but they honestly think this is OK, with their answer being you havent met your deductible yet - if you had, the insurance would have paid it. Hmmm, Ripping off my insurance is not any better than ripping me off.My advice to anyone who ever is presented with any sort of brace or device is to take a photo of it and go to your local CVS and get your own. I actually have a job and enough money to pay this but what about all of those who cant???Positives: The collection agency they sent me to is very polite. The paper ay the collection agency they sent my bill to is very polite and the quality of paper they print their bills on is a nice heavy cardstock.

Terrible experience. This is a shame, because the gentleman that came out to fit me for my hip brace was great. They checked my benefits in advance and at first there was some uncertainty as to how IBC would cover my brace, but they assured me it was orthotic and not DME after multiple phone calls with their billing rep in CA. I paid half the agreed upon charge when I received the brace and was supposed to be charged the other half of $107 a month late. They never charged me, and a few months later I received a bill for over $500 in the mail. Since then I have called their billing office 4 times. Once I left a VM and 3 times talked to a rep. Each time was promised a call back which I have never gotten! This place is terrible!! Still no resolution and I have explained my issue to three different people there.

I had hip and knee surgery in Jan. 2012. Prior to my surgery I was contacted by Team Makenna. During my initial consultation I was told your insurance covers everything, so you have nothing to lose Cut to April, 2013 and Im sent a bill that says over 90 days late and this is an attempt to collect a debt. The bill was for almost $600. The amount NOT covered by insurance and this is the first bill Ive received in this amount this whole time. I feel very strongly that Team Makenna misrepresented themselves when indicating that my insurance would cover the entire thing in order to get my business. I didnt really need the machine as my PT started within the week. Stupid me for believing them.

Team Makena engages in deceptive billing practices and appears to engage in insurance fraud. I received a hand brace from my Orthopedic doctor (cheap, filmsy piece of stretchy fabric, which was NOT fitted to me by my doctor), I tried on some braces out of boxes off-the-shelf. I chose one that allowed me to type and use the mouse on my computer. My insurance was billed $89.17 and I am supposed to pay $62.42. The code Team Makena used to bill this cheap piece of you-know-what describes the item as: Hand finger orthosis, without joints, may include soft interface, straps, prefabricated item that has been trimmed, bent, molded, assembled, or otherwise customized to fit a specific patient by an individual with expertise. The PROBLEM HERE IS: this cheap thing was not fitted to me, bent, trimmed or in any way manipulated to fit me. I AM RETURNING THIS HAND BRACE AND AM NOT PAYING THEM FOR THIS HIGHWAY ROBBERY !!!!!!!!!!!!!! CAVEAT EMPTOR - DO NOT USE THESE CROOKS !!!!

Over billed my insurance company by hundreds of dollars for a 10 dollar wrist guard. Unethical and dishonest people.

This company is fraud. The worst ever! Do yourself a favor and stay away!

$178 dollars for a $40-$50 walker equalizer whose glue failed after 3 weeks

These clowns sent me a box full of stuff, which I never ordered, and then billed me for it. When I tried to tell them I wouldnt pay it, they sent a collection agency after me.