My wife and I have been using Dr. West for several years, and his philosophy is conservative care. He communicates well, and is a competent and fair businessman.To prove his fairness, he recently accidentally removed a perfectly good molar crown while removing the target defective crown. Dr. West instantly admitted the mistake, and replaced the accidental removal with a brand new gold crown, at no charge.Mistakes are made, and its someone response that tells the true story.