My first encounter with a Rehab/Nursing home. My mother was taken here for her rehab. She has dementia and was not allowed to put weight on her one leg due to a break. After being at the facility for a week we were told they are a “no lift” facility !? How do you accept patients that have to be lifted if that is your policy ? How do you not tell families these things before accepting their loved ones?! How? I’ll tell you how, it’s called profit , get the money is the only care they have. Not to mention later we were told they don’t do memory care either!!!!We were fortunate that a family member was there every day usually 9 am to 5-6 pm. As no one other than food tray drop off and pick up walked in to check on our mom. She had to wait 2 hours after requesting pain medicine. Getting help to go to the bathroom was another 30 minutes or more to the point she was cramping so bad trying to hold it.The Bright Star was a young man with a cleaning cart in the hall that on 2 occasions helped get a blanket for my mom and then found someone to help her after call button had been on for 30 minutes.I was shocked as this looked like a nice caring place. All businesses are short staffed but to think about the people that are there without family to attend to their needs and how miserable it is for them is unacceptable.Be careful of the pristine facility it’s a dog and pony show only.

I was very unhappy at the springs the nurses were mean and so were the aides there was two nurses that were very nice and one part time Sid that was nice. The food was great my rooms were only cleaned twice. The nurses argued with patients and that is horrible treatment. Pt was all very nice. I hope this place changes soon

The Springs might be great for the people who live in the assisted living section, but it is greatly understaffed for people in the post-acute healthcare/rehab section. We sent my dad there for physical therapy after having a stint put in for a kidney stone so he could get stronger and go home. The first night we were there, the ambulance drivers dropped him off, then we sat in the room for several hours before anyone came to talk to us. He hadnt had his dinner or medications yet. We didnt even get a welcome packet with useful information in it until two days later. They feed the bed-ridden people after everyone else has eaten in the dining room, which could be two hours later. He was there for physical therapy and speech therapy. He received speech therapy the next day, but it was three days later before he received any physical therapy. They put him on a stationary bike for physical therapy, an 83-year-old man who had to walk with a walker! A nurse from another place told me if he had a kidney stone and a stint, he would definitely NOT be on a bicycle of any kind! The evening of the second day of riding the stationary bike, he had a seizure and had to be rushed back to the hospital because his stint shifted. He had to have a second surgery, and his health declined severely after that. He went home for hospice care and passed away a month later. We were seeing improvements in him before he went to this place. There are not enough nurses to take care of them. We stayed with him 24/7 to make sure he got what he needed. We had to continually call the nurses to feed him, give him medications and clean him up. This was a very sad situation and I wouldnt recommend anyone take their loved one there for post-acute healthcare/temporary rehabilitation.

You will definitely not get the care you are paying for. Very understaffed. Very unorganized. Looks pretty. But be warned there is frequently one aid for 30+ high needs people.

Dont work here it’s the worst place ever!!! Super understaffed!!

They did a very good job of taking care of my mother.Staff was helpful and friendly, their care of residents very personal.

This place is great if you require very little care. If you end up on the nursing home side. Forget about it. The main part of the nursing staff appears to be glued to computers, leaving most of the patient care to cnas.If you care about your parents, keep a watchful eye on the staff and express any discontent you have and do it oftenA friend of mine has fallen so many times there. She is currently in the hospital and is dying from her last fall. Yes I know restraining patients is against the law, but not watching them on a continuous basis, isn’t. And at $10,000.00 a month for this “specialized care”, you should be ashamed of yourselves

There racist asf they don’t like blacks I wouldn’t recommend nobody to work there !!!!!

My mom is there and me and my siblings coudnt be happier!!!

Cool