I have tricare prime insurance. My husband is in a Navy and He made the appointment for me. I went to La habra Hills Optometry to get an eye exam and contact lenses prescription filed. Upon arrival we met with the doctor outside in the parking lot as she was entering the building. She instructed us to go inside and she was herself without a mask and we were both without maskless. At no point did she mention we needed to wear a mask. She pointed us at the entrance door which did not state anything at all about a mask was needed inside the facility.Upon entering the receptionIt’s told us we needed masks and they would provide one for $2 each. Now my husband had no problem paying for it but I felt it was bit distasteful to bamboozle someone into paying for a mask.I brought the issue to her attention and she immediately got defensive and began saying it’s not her it’s city rules. I quickly responded that the issue isn’t about the mask but rather the fact you failed to mention we needed one when you confirmed the appointment via phone. You failed to mention it when we saw you without a mask outside and at the door. She said it’s a new policy and she doesn’t need to provide us the masks. I responded well we would’ve gone somewhere else to get one.That was a very embarrassing incident because me and my husband as we are law abiding citizens. In Orange County California the mask mandate was lifted and since there was no sign indicative that particular business required to wear one , we didn’t have one. This seems like pandemic profiteering and taking advantage of the current situation.Nevertheless I continued with the visit. She charged for $38 imagining that I wasn’t even given the option to decline thatwasn’t covered by insurance . Then was charged for the contact lenses exams and was told I had to come back next week to get my contact lenses prescription paperwork.I’ve been myopic my whole life and have been getting eye exams for over 15 years. I always receive my prescription the same day of the exams. Nonetheless a week goes by and movers came to our condo to move our items because my husband was set to be stationed in Mississippi from now on. I couldn’t attend the appointment and called to ask if I could just get the prescription instead. She refused to release the prescription and I had to be there in person or she would offer a refund instead. I’m not sure why my prescription was held hostage and have never received such terrible service before.Why was I met with such disdain ? I don’t believe I did anything wrong . This absolutely extorsion and bullying to the highest degree. We are a middle class family and the pandemic very kind to us. To take advantage of working class families specially one that is putting their lives for this country is just evil. I come from a family of doctors and nurses so I can recognize bad behavior when I see it.I’m willing to take this complaint to the highest chain that could be taken and demand this matter be addressed.

Used to go there for years until I asked the receptionist a question and she copped an attitude and I told her to tell the doctor I was not going back and it was because of the receptionist she lost a patient. For better service and fair prices Americas Best is a way better option. By reading the reviews I can see Ariel already cost the doctor three customers. Thats money out of her pocket.

I had been to this office prior in the past for a few routine eye exams for my daughter. (Some insurance changes and years in between passed).I didnt have a single issue with this office, mind you, I rarely had to do Optometry visits since we didnt have eye issues.I went in Jan 2019 to get a pair of lenses (prescribed at Kaiser) and let me tell you Ariel was such a sweetheart and was very informative since it was our first time getting a pair of glasses. We got that situated and very thorough Ariel was. Went back after 2 weeks to pick them up and once again we were helped by Ariel. She made this a very pleasant visit overall. From selecting a frame to leaving content with our prescribed lenses.2021 Visit: (I am very mindful and considerate of other in following CDC guidelines and distancing).I decided this time around to take all 3 of my children to get their eye exam at this office. 2 different appts. Worst decision I have made for them. Calling and scheduling was very pleasant but the office visits overall felt very rushed and pushy. They called me like 4/5 times to keep reminding me of our appt until like that Friday before our appt. Which was feeling like harassment.. I did make it very clear when signing in I would not be forcing my children to any exam they did not feel comfortable. I was informed by receptionist that wasnt an issue. Made me feel more at ease. Once we got to doing a few of the machine exams is when the Dr was forcing my childs head into holding still and into the machine for the DRI exam. Mind you he is only FOUR. She made us feel like hurry up and get out rushing everything.Conclusion was, they all needed glasses and I had to pay in full (Very expensive for each one and not given time to even think about it because she kept pressuring me). Im not the Dr but I do observe my 2 young children well and they havent complaint to me or nor have I seen them struggle to see. (I also considered their day care provider too for this option and if they noticed them struggle to see or read, no issue).I had done some research and found everything she was telling me I needed from exams and lenses for 1/2 her price!!! Dr herself doesnt let her assistance do anything. She does all exams to checking us out and charging. By the way, she over charged me for our copay (she kept saying that was their copay for her office and that was what my insurance said) and also for exams performed; not including for the glasses I didnt get with her, thank God. Called my insurance and yes I was over charged for copay went back to get refunded. I felt like they do that alot there that all they said was sorry. NEVER AM I GOING BACK TO THEM, EVER!!. I found another office that took their time and considered my opinion in our eye care. Plus, made my children feel very welcomed. Will be looking into filing a complaint with my ins for their office. Very unprofessional of the Doctor herself. Avoid this office, better offices out there.

Ariel at first was nice but when I question her and I didnt understand her answer she became annoyed with me and stated that she didnt have time for my dumbfounded questions. WOW how unprofessional can she be and to think I almost bought 2 pair of glasses total over 600.00

Always a pleasure being there Ariel always helpful and pleasant. Cant leave our Dr. behind always attentive and calm she really cares about her patients. Thank you to both for everything you do 🤓👍

Always helpful very accommodating. Ariel is very patient warm and caring with my daughter who gets frightened easily. Very thankful for the patience and i formation given to us about our three childrens eye exams. Definitely a great place for the whole family to get checked out.