Nicole and Emory were fantastic. Very compassionate and caring. I am so thankful that they were there to help me. Nicole save my life and had the courtesy to tell me what was going on and have me the medications I needed.I appreciate your team. I will recommend them to anyone seeking urgent care instead if Going to the hospital, which does not have compassion or respect for their clients. thank you thank you

Terrible place. I called to make sure I could get a covid test so that I can go to a concert and the guy told me yes just come on in. We get there and am told they only do 2 an hour and that their booked. Very disappointed.

I recently went in to have some testing done and initially the office was excellent aside from the horrendous waiting time. A week after my initial test I was called and told I needed to return in order to redo the test as they had “lost” my other sample. I went in after that phone call and re-took the sample. 2 weeks have now gone by without a word from them regarding test results. I have called numerous times and not once has anyone picked up the phone. It’s kind of ridiculous that as a medical provider you leave your patients on the phone ringing for 45+ minutes and not a single worker can answer it and at least put you on hold. I don’t see a point in having front office staff if they don’t know how to answer a phone when someone calls. Once I have my test results I will stay far far away from this place and go somewhere that might actually care for their patients. If you need any medical help I would never recommend this urgent care. They are far from urgent.

They couldnt see me late in the afternoon for an it can wait injury. Staff gave me paperwork to take home and suggested I return first thing in the morning. When I returned, I was remembered and processed quickly. The staff was super nice and Doctor Andy terrific.

Everyone is very helpful and friendly. Thank you Nova !

The staff that assisted me was friendly and courteous. They offer the Covid-19 rapid test which takes only 20 mins for results, then consultation after the results. It was quick and simple. I have referred several people since my visit.

Urgent it’s no where near urgent worst service of any medical office I have ever been too. Stay as far away from this place as possible. I think they wait for you to get better on your own or just die in the room. Needs to be renamed sit and wait for HOURS care.

Thank you for your help and for being open on an early Sunday morning!The hospitals and ERs have been insane the since covid began so Id rather they focus on life saving emergencies. Im sure youve seen your share too and Im grateful to have gotten in quickly.The medication the doctor prescribed for a spider bite with an infection and swollen lymph nodes improved the infection, swelling and therefore the pain by half in less than 24 hrs.I dont live in Klamath Falls anymore, just visiting a couple weeks.Thank you for being open and diagnosing me so quickly! I was in and out as fast as fast food.

The staff are all very competent Im grateful for the excellent care and treatment.

So I went to urgent care with what I thought were a couple of spider bites on my neck. I was told it was $100 for the office visit I paid them $100 and now they are sending me a bill for $258. Lady on the phone tells me I just paid a co-pay. Which was not true. The doctor didn’t even touch my neck didn’t even get near me and he was in the room for 10 seconds. And I’m not exaggerating. $358 they want, for a 10 second conversation and some antibiotics. Never had an issue when it was Basin Immediate Care. In my opinion you’re better off going to the hospital it’s gonna cost you just about the same.

If I could give them less than 1 star I would. Went for a refill of medications for a workmans comp injury. Waited 3.5 hours in the waiting room. Got back to see NP, vitals were taken and I was asked the reason for my visit ( which I had already written on the paper they had asked me to fill out). When I stated I needed a refill of pain medications, the MA’s attitude and demeanor changes immediately. She gives a little “hmph” and states the NP will be in to see me in a moment. She returns less than a minute later stating that the NP would not be filling my medications because it was too soon. I explained to her that it was not too soon and proceeded to show her exactly that. She again leaves the room and comes back stating that not only will the NP not be refilling my prescription but that she wasn’t even going to SEE ME! I asked that the NP at least come and explain face to face why she was refusing care. Again the MA left the room. She came back shortly after and stated again “ We are not going to refill your prescription and if you don’t leave we are calling the police”. I was in complete shock! I have NEVER in my life had the police called on me, EVER! The absolute refusal of the provider to provide any care was astonishing to me. No exam, no conversation, no RESPECT. This isn’t my first bad experience here which is why I hadn’t been there in over a year. I only went because I was told I had to for workmans comp. Your facility and this provider should be ashamed. Nobody should ever be treated this way. I am a healthcare provider. I assure you, if I treated my patients the way I was treated at your facility, I would be unemployed!

Go ANYWHERE else than here. Not only is the service incredibly slow (3+ hours no matter what time you show up), but the care I ended up receiving was very poor. I went in for a suspected eye infection and after waiting over 3 hours, the practitioner didnt even examine my eye or look at it closely with any type of instrument. I only received approximately 2 minutes of care, and they just assumed it was pink eye, gave me eye drops and sent me away. What if it had been caused by some sort of debris in my eye? They wouldnt have known.

On 4/262021, I slightly injured my eye and was nervous about possible damage. I appreciate the friendly and professional interaction with those at the front desk and very much appreciate the system they have for patients signing in. Because they were busy, it was going to be a long wait and to make it easier on me, they allowed me to take the prep paperwork with me to fill out and return later at an assigned time! I was able to complete the paperwork and wait in my home; a much better situation. What a great way of doing it! When I returned, I waited a very short time before being called in. Because of the anxiety I felt about just being in a doctors office and the concern for my eye, I greatly appreciate the calm and reassuring manner of the medical assistant as she took my vitals; she said the things I needed to hear to keep anxiety in check. It was the same with the Doctor; she was kind and thorough and explained what she was going to do in simple terms. It was a very good experience for such a situation. I highly recommend this medical facility; they care about PEOPLE!

Everyone was great and I got in fast for being a walkin which is much appreciated thank you

For an urgent care they are not very urgent. Had an appointment and I have waited over an hour. Absolutely ridiculous service. I advise to go somewhere else if you can.

So far (second visit) Ihave had very good experience at this place with Mr Hamlin and staff. I am a retired family practice doctor so know the experience from both sides. of the system (retired due to health concerns and due to being burned out due to all the paper work and gov and insurance (and worries I would be sued due to no fault of my own but failure “dot an I on the paperwork”)..At my age that would have been disastrous to my physical, mental, and financial health). I have always worked in rural community health centers and was net ahighly paid physician due to this. Most of my patient were good people and good patients but a few were entitled and these were very demanding. Anyway I know how it is to work in a primary care setting where the doctor is expected to be everything for everyone: doctor, mental health councillor, social worker, chronic pain doctor, addiction doctor, transportation coordinator☺️😙😀, etc..I got burned out and me physical and mental health suffered and I am glad I am retired. I always did my best to help patients and I do know most of them appreciated that. So I know what challenges doctors and other health provider have daily. I am also a Medicare patient with only a fair income and do not uSe my hex to get special care. This clinic has only one provider (a PA) who seems to know his stuff and is efficient and conscious but is associated with a urgent care clinic so care is available most hours.Treat your health care team with care and understanding this time of stress due to COVID and for family,.community and self GET VACCINATED. Don’t be entitled, stupid. Or selfish..(l also worked in infection disease control si I know what I am talking about. DONOT trust or believe politicians, internet influencers, antivaccination conspirators or celebrities who do not know what they are talking about. Trust infectious disease docs scientists evidence please!

Great nurses. Always friendly and kind. Doctor was great and explained everything. The front desk lady is very sweet. Always liked her. We went on a Sunday. They were busy but got us in pretty fast.

I went in for a pre employment physical thats required by my workplace to work, after completing the physical, they were suppost to fax over these records to my employer well its been a week now and they have not done this yet. When I call and ask again they feed me lies about how its gone through when clearly it has not. When I requested these records to be sent to myself they refuse to do even that sighting my own email isnt a secure way to send it. There is not a medical facility in the United States that will refuse to provide their own patient there medical records. Luckily my employer will no longer be using this business for physicals and theyve lost a customer for there massive incompetence regarding this situation. Whoever reviews this review and responds with an apology dont bother your apology isnt going to reimburse the weeks worth of missed pay that was entirely your fault nova health is a complete and udder waste of time and energy half the employees waste time gossiping and chit chatting in front of patience instead of working and their only response is repeated lying and excuses. Thanks nova health for wasting my time and my money maybe one day those funds will be recouped via lawsuit who knows I might sit down with my lawyer and write on after typing this review

Quick, professional, and courteous! Have used them twice now for child illness, and a sports physical. They took extra steps to make sure my child was on the mend and have gained my trust.

Just turned away at this urgent care, an hour before they close. Worst veteran and community care I have ever encountered.

Melissa was so nice, caring, and compassionate. She treated me like an actual human being going through dehumanizing pain. I was worried I was going to be brushed off and made to feel like a nuisance because of how busy they were, but she treated me in a sublime manner and validated my experience.

UPDATED: CHARGED FOR TORADOL INJECTIONS FOR EARACHE NEVER GIVEN. CHARGED FOR FIRST TIME VISIT AS A NOVA PATIENT.$513.27 for 5 minutes to see a nurse practitioner. I see others have commented here on the cost, but it’s the trust that was built over the years as Basin that came as a shock when the bill was 5 times more than before. I’ve seen that someone from the Nova Corporation will come on after this post and comment from the apologizing for the shock of the bill, but there really should be someone informing about the cost at the time of checking in and not just a deposit of $100 and then a steep bill a day or two later.Be aware of the cost!! When your sick and hurting you’re vulnerable. After years of using Basin Immediate Care I thought Nova Health would be similar. They aren’t. On a Sunday morning we scheduled a 10:00 am appointment online, arrived on time. We gave our credit card and payed $100. After waiting 2 hours received a 5 minute consult for an ear infection, and got a prescription. 48 hours later we received a bill for $513.27.There are other options, such as online visits, driving to Medford.UPDATED: We did call as the Nova response said below and learned about the additional charges. They gave us a self pay discount of 20%. Still steep. Then we were told the charge was high because we were first time patients of Nova (not Basin). I could understand an increase in charges if it were a comprehensive visit, but not a 5 minute one. So it wont matter that you went there before. Heres the big one. Since the provider says Toradol injections were given they take his word for it. They have the lot number of the injection on our statement. So that would be a HIPPA problem, wrong patient documentation problem, possible theft, addiction problem....something problem, but instead the billing person just wanted to tell me they were taking the word of their provider.Just be aware. This was more than disappointing to see happen to our small community.

I cant remember the last time I felt this comfortable in a medical setting. The three people I interacted with were very friendly and kind. Easy to talk to.Nice to have a place that is not part of the Skylakes monopoly.

I went in on 7/17 to have my right foot looked at as I was had afraid I had broken something They took X-rays and according to the dr nothing broken but he didn’t even examine the foot at all. Said he was going to schedule an MRI and when I emailed to check I haven’t gotten an answer. Hope I never need to go back

The Best urgent care facility that I have experienced. I made my appointment online and they called me in right on time. I had some stitches removed. It was done super fast and very perfesional.

As Im writing this Ive waited in the lobbie for 2.5 hours for a 15 minute physical. Now Im sitting in an office alone and its been another hour waiting for some nurse to take some vitals. Avoid this place at all costs the ladies at the couter just sit there and joke with eachother all day and the nurses have no sense of urgency which is odd considering this is an Urgent care facility. They dont valie your time certainly not your money

Was not treated with respect or compassion by the doctor. I will not be back nor will I recommend this facility to anyone

The providers are superb. Becca took so much care and time with an ear issue I was having. I am so grateful.

Unbelievably painless visit from beginning with making the appointment to walking out the door with staff saying Goodbye have a nice day. Ive lived in Kfalls for nearly a decade, and have been beat up badly by Sky Lakes. I cant go in to detail, but for me they would be best utilized for ER services only. I was also a former Basin Care patient, so when I learned Nova took over I was SO happy. If anyone doesnt notice, Sky Lakes owns this town medically speaking. To have staff at Nova listen to what I was saying, to showing obvious sincere care, to being friendly, to being accommodating, I cant stop thinking about all the positives I experienced yesterday. If you read some of these negative reviews, sometimes waiting happens, especially in doctor offices right? I can say I felt heard. Both by MA Rachel and PA Hamblin, so just maybe they had to spend a few more minutes, but next time it might be you that needs a little more time, so just be patient. Id rather go to a doctor that listens, than one who is on time as I feel like a heard of cattle. Brenda in radiology I think should be a comedian, she is so funny, and the ladies at the front desk were so efficient and kind. Thank you NOVA!!!!!!!

Call ahead. Given time of 12:00.2:06 and still waiting.13 year old cant even see out of her eye.Never again.Medford worth every mile.

I came here not realizing it was no longer Basin Immediate Care. I needed a tetanus shot and my normal doctor is closed on Fridays, but its recommended you get the shot within 48 hours of being cut so that is how I ended up at Nova. The front desk will take a $100 deposit and they tell you they wont know the billing charges and everything is handled by the corporate billing department, even when asked upfront for the cost. I didnt think the total would be much over $100. Im self-pay and dont have insurance. I was seen by the doctor for a minute to tell me my cut was clean, as I already knew it was, and I was seen by the nurse for 5 minutes to receive the shot. I was quite shocked when I received the bill and saw the remaining balance was $182.44 (in addition to the $100 I already paid).  They put it under medical services instead of having a detailed bill. I called the billing department to ask for a breakdown of the bill and was told the charges were $207.63 for an office visit and $145.43 for the shot (so a total of $353.06 with a $70.62 self-pay discount). When I asked why I was being charged so much, she told me since I saw the doctor there was a standard office visit charge. I know its not legally required to disclose medical prices in Oregon, but if theres a standard office visit charge that is that expensive, it would be nice to know upfront. Im writing this to warn others who are self-pay that you will be charged close to $300 for your visit. The doctor and nurse I saw at this location were nice. However, I will certainly never return and will never support this company due to their lack of transparency in billing.

I guess if you dont have covid-19 you go to the bottom of the list. When I checked in there were 2 people in the waiting room, that was 1 1/2 hours ago going on 2 hours, was just told there is one person in front of me but all the people that have went in or come in after me I guess are more important than a guy with a nasty spider bite thats lasted at least 3 days...looked for a different place to go but no luck🤬

We came in last minute due to a slight emergency.. The front desk had to stay later than 7 and she was still super nice, the nurse was amazing, and the doctor we saw was great and very comforting and helpful. It was a wonderful experience even though we werent there for a pleasant situation.

You have a better chance getting in at the ER. If youre looking for somewhere to go this is not the place.

The staff is very knowledgeable and friendly, and Andrew Hughes is a very caring Top Notch provider

Such a horrible experience. For the most part staff was kind and friendly but the nurse Melissa practitioner who gave me the physical exam was disgustingly un professional. I answered an important pending phone call and she took that as an excuse to roll her eyes at me , storm out of the room and slam the door in my face . I felt disgusted and awkward continuing exam .I agree time is valuable but as professionals they need to have the training to deal with these situations .

We usually head over the hill for medical care after several terrible experiences in Klamath. We were very surprised at the nice staff and caring doctor. Well done everyone, you are a breath of fresh air.

Pros: Great customer service, those ladies at the desk are so nice and answer any questions you have.Cons: They tried to charge me $160 for a Covid-19 test, even though my insurance covered it. I called to figure out why I was being charged and the guy said I talked to my manager, I guess our system is trying to charge people even though their insurance covers it. We took care of it though, you dont have to make a payment. Love the effort on helping me not have to pay for something that my insurance covers, but also that means theyre charging unsuspecting people who dont call to figure out why theyre being charged for something they should be getting for free. If you know your insurance covers covid testing, yet they still send you a bill CALL THEM! Dont let them charge you!

I appreciated the interaction with staff, felt I had a good experience and a good treatment plan. Coming back to the new primary doctor they have hired in March!

Been a while since last visit. Its like a whole new place. Same people yet, feels very different, friendlier. May just be me the last time, projecting. But everyone was friendly and AWESOME. Care was thorough and efficient.

I went in yesterday. There were two people ahead of me and as I checked in there were two people that checked in behind me. They called all four people before me. I asked the receptionist why was I not called I was told there was a 30 minute wait. It was a hour since check in time. She laughed at me and said Covid symptoms. I asked her why wasn’t the Covid symptoms checked in very first. She had no explanation. The older gentleman that was fifth in line didn’t have Covid symptoms as you can hear everything in that place. So as I am sitting there 30 minutes later after my original check in time two more people checked in. The proceeded to call the elder gentleman that was checked in after me. Again the receptionist laughed. After I asked her what was going on. Your front office staff is very unprofessional. Because my last name is the same as the a previous office staff she thought it was funny to make me wait and blankly was disrespectful. I could careless what happened before I checked. I am a paying customer who didn’t feel good. Do better novacare. That was my first experience and my last. The only reason I went there was because my drs office couldn’t get me until late afternoon. That will be the last time my family or I go there. As you know when you’re a business bad news travel faster than good news. Do better

My nose hurts

The nurse who treated me did not recognize the blistering I had as being caused by Neosporin. Instead, I was given antibiotics for no reason. I had no infection. After I was seen by my regular doctor, and correctly diagnosed, I was told to discontinue using Neosporin, and the blisters immediately began to dry up.

The first time i went to them was for a wrist injury had to fill out a lot of paper work it took almost 2 to 3 hours to be seen the second time when i went was for a injury on my left hand they told me that i could go back to work. my little finger is swollen and they put me on anabiotics for my finger but they are not working.is any body sueing them for male Pratice .the lady at the front desk was mean kept hanging up on my step dad.i tryed to re-schedule my appointment.they want me to go in when i have to work that day

Been there before and the took my Oregon health plan. But when in this morning for a covid test for work and the woman at the desk was very rude and told me they dont take it and wouldnt do my test. Now i have to miss at least a week of work because of this. Do not go to this place.

The best youll get here is a Nurse Practitioner. Not a real doctor. Theres a difference, and the other reviews point out those differences in multiple instances. Ive had to go here three times. Each time was simply because I didnt want to be charged $1.5k at Sky Lakes before my insurance would begin covering anything. The out of pocket costs here are reasonable, they have some testing and imaging abilities, staff are a work in progress and showing improvement, but are still a long way off from excellence. The complaints that staff will discuss you while you are there are true, and possible HIPAA violations are a risk due to lack of sound proofing/conscientiousness on the part of various staff. The only nurse practitioner I would trust is Melissa Sample. Shes compassionate, actively listens, shows empathy, asks how she can best help you and is honest about whether that goal is a reasonable expectation within the care limits of an urgent care facility. Id rate her 5 stars, but overall, this facility currently, despite many improvements that Ive seen during my various visits over the years, is far from a five star. I do recommend people to know and understand the differences between Emergency Care and Urgent Care prior to going to ER for a tooth ache, and trying to seek care for a severe injury or trauma at an Urgent Care facility.

Theyre not good. Unless youre workers comp they really dont care. Im self employed and used them for medical care and once they went to nova all they want to treat are work comp claims. Its all financial they would rather have 10 visits for a person who fell at work than one who is sick. Go to the ER for good treatment

Received timely and adequate care. Waiting room was full when I arrived and I was able to see the doctor within an hour.

Fast and friendly service

Was in town to visit family. Needed to have a minor procedure. The staff were very friendly and worked thoroughly and efficiently. They explained the whole process and after care. Walked away feeling much better. Unfortunate that they have some not so good reviews cause they did wonderfully.

We’ve been here over 2 hours and we already paid so we can’t just leave and I’m in a lot of pain for my knee and I haven’t even seen the doctor yet. Don’t come here.

Im so unhappy with this place.😠The amount they charge for a cash customer is outrageous. They saw me for 5 minutes, wrote a prescription and charged me $295. I went to two different urgent cares a couple months ago and was charged $75 at one $100 at the other. I would not recommend them nor would I ever go there again!

The nursing staff was incredibly welcoming, caring, knowledgeable, and willing to listen. I didnt see the dr because I was referred to the e.r at the hospital(due to having extremely high b/p). In the short time I was there, I felt safe, and had a good experience.(I cant say that about the sky lakes hospital).

People are really nice, but extremely slow. covid test took an hour and a half.

Website says they do vaccines but the front desk says they don’t. Needed a physical and waited 2 hours to be called back. Had to pay before being called back otherwise I would have left. Very expensive. No privacy of incoming patients, girl at front desk wasn’t all that friendly. Once we got called back nurse was very nice.

Pretty rude receptionist... called and asked for a refill, and the receptionist told me I had to be re seen to get a re fill for mouth wash? Wouldnt even check with somebody to see if she was correct, being she is a receptionist and not a nurse at the clinic.. doc didnt really help me out either when I was seen.. wont be going back there :(

Melissa found the cause of my pain, she made the CT scan at the hospital happen right away, she called me with the results and I was on the medicine I needed when most offices were closed. Thank you

I had to wait over 1 hour just to finish a little bit of a sports physical and all they were doing was talking the whole time. This is going to be the last time i go here!

On this last Friday my wife and I were in Klamath visiting family. Our 20 mo old son became sick on Thursday night, and on Friday we called a pediatricians office a friend recommended. They didn’t have any openings but told us to take him to Basin Immediate. We used the online check in system and arrived 2 minutes early. My wife took our son in and was taken into an exam room to finish paperwork. After 45 minutes of waiting and 20 minutes straight of our sick child screaming she stuck her head out and asked someone if they knew approximately how long the wait would be. Mellissa Sample told her she had other patients, she was the only provider on duty and we would be seen when she was done. At this point an aide came in 10 minutes later to weigh my son and take his temp. No word on when we would be seen. After another 45 minutes, my son had had two instances of diarrhea and was terrified, dehydrated and needed to eat. My wife went out and found Sample at a computer. She asked how much longer the wait would be since my son wasn’t doing well. Same answer was given (angrily) and that “you shouldn’t have gone to a walk in clinic if you wanted to be seen right away.”My wife asked if she was the doctor and she said she was. My wife said “that’s terrifying” and Melissa replied “if you think that’s terrifying you should go somewhere else.” I was a patient of BIC many times as a child growing up in Klamath. Dr. Moore was always kind, and yes sometimes there was a wait time, but I never felt like I was a burden to the staff for being there. After over 100 minutes of wait time, and feeling ignored and threatened, my wife took our son and walked out. We were able to get advice on the phone from our regular pediatrician and thank God our son was fine. If he had truly needed a healthcare provider to see him he wouldn’t have been able to get care from these people. I am a healthcare provider myself and I am ashamed for your clinic. I hope your owner doctors see this and wake up. You left a sick toddler without care. You were not compassionate. The reviews your other patients have left tell a story, you are failing and only a backwards place like Klamath Falls would allow you to still be in business.

Called ahead, recd a time (11am) got there 15 minutes early got into the exam room 12 minutes after 11. The nurse was thorough and shortly thereafter the Dr. came in. She asked questions made notes and decided a blood draw and urine sample was in order. Had the results in 10 minutes. Srsly thinking about making this my medical stop. I would not hesitate to use Basin Immediate Care again.

Front staff is impatient with elderly patients and the wait time to see a doctor is ridiculous!

Staff was proffessional, friendly and doctor was great! Wait time was what was expected for Urgenct Care and no appointments. Would go back again. Great experience!

Nothing urgent is about this place. I wish I read the reviews before coming in. Yes, my problem was not life threatening but 2 hour wait and still no one came to see me? Left and not coming back.

Initially, I was pretty satisfied with the care provided. I had a chainsaw injury and needed stitches on Labor Day. Called and let them know I would arrive near to closing time. I was seen within 10 minutes of arriving. However, I tired to see Dr. Moore for follow up care and was told that I would be charged again. The stitches had not held. I went to another provider and had the cut re-stitched. I am now two weeks behind on healing. Not good business practices on follow-up care. I really would have like to provide a positive review report a great experience but that did not happen.

EXTREMELY unprofessional, Im talking 25 & 40 year old catty high school children who have no business working in health care working here. Long, long wait time(3 HOURS), plus they only take certain insurances. I should have driven to Medford instead. I probably would have saved time and money. What a joke.

Came in on july 4th. Very nice up front. Explained everything to me about insurance since I was out of town. Saw me quickly. Efficient front staff. Reluctant to come because of reviews, but very pleased. And very nice people. Agree that it is expensive, but if its the only option, then its fine if they are nice.

Great experience with fast service. Professional and timely, clean space. The nurses and doctor were all very friendly and took great care of me while I was feeling down with the flu

Not sure what doctor I saw 3 years ago but she was terrible. She tried to tell me I had a VD when I was suffering from a horrible yeast infection due to antibiotic use. She didnt want to look at the area let alone run any tests to verify that it was a yeast infection. This experience is the reason I never went back and never will. I would drive to Bend or Medford before ever setting foot in this sham of a medical facility again.

(havent read the other reviews) Basin did me a solid. On a camping road trip and two weeks in cut the shite out my finger on my hatchet. They got me in pretty quick, X-rays, cleanup, consult, and rx for under $200. Took kind of a while once I was in but its not as bad as Seattle ER. Overall satisfied. Doc was kind, seemed seasoned, and not rushed.

Dr. Sample was very helpful and considerate of my condition and symptoms I was having. Also had a follow-up call with a Technician (Brenda), and she was extremely polite and helpful. They gave great advice and I felt comfortable with her diagnosis and direction.

Disappointed that they are unable to hold up to their name. Unsure if it’s due to the lack of receptionists or lack of medical staff. Took an hour to get told that someone would fetch me and then another 20 mins waiting for that someone. Unfortunately, I do know that their service is superb hence the 2 star. But to wait an hour and a half for walk-in care is similar to just going to the ER.

Bad, they are very picky on the insurance they take, wait time run up to 3 hours, and they lie to customers constantly, very young and inexperienced people in the office as well, I would like to also state that they want everyone to pay 100% out of pocket for their first visit, these people have completely lost the plot and lost all dedication whatsoever to actually helping people get better and are 100% focused on money. These are the type of people that should not own a business and definitely should not be in the hospitality or health care business. In all honesty, they are Crooks and should be shut down and fined.

Everyone was polite and caring

I payed out of pocket 100$ for a blood test an a prescription then they sent me another bill for 172.19$ could not tell me why or how much the bill would be up front the company could not print me a bill had to call a completely different company very shady business practices the lady at the front desk was not even wearing her mask an agreed with me that I should call nova health care poor professional standards that is for sure never will go back to this place.

This place is a joke. I just watched a mom with a disabled child get told that the only way they could see her child was if she paid for the entire visit up front. Reason? They didnt accept the chikds SECONDARY insurance, therefore they refused to bill his primary just in case the primary didnt cover the whole visit. Do yourself a favor, go somewhere else.

With the lack of physicians in the area, Basin Immediate Care has been much appreciated. The staff goes above and beyond being an urgent care clinic, offering follow-up help. Its online appointment site keeps us from sitting in the waiting room. Weve been here numerous times and have worked with each doctor on staff. Its a quality place.

Nice staff but thats it. They are extremely pricey and just awful when it comes to time. Went in for a physical and the visit took 2 hours.

Let me start by saying the staff was very rude and very slow the first time walking in there. Went to two appointments due to a work injury that affected my working ability just so that Dr. Moore could be ignorant about it and say she couldn’t do anything about my case and that it was my problem now.

Basin Immediate Care is very different than most hospitals, clinics, doctors offices that I have visited over a long period of time. This is long review to give context for this very positive review. If you prefer to read short reviews then you can stop at the end of the next sentence. Basin Immediate Care is good.This is the type of review that is relevant to me so I wrote it for someone looking for a review with a lot of relevant detail. I have lived throughout most of North America and see a doctor at most twice a year and half of those visits is for preventative care. I do not have a deep knowledge of health care, but I am very interested in understanding its weaknesses and strengths to prepare for when I will use the system more often. I am also observant remain mostly objective so I will share my thoughts from a recent visit.I am new to the area and attempted to establish a General Practice doctor in case of an urgent need. I have not posted a review of this doctor and the practice, but I will say I that for this recent medical need I would have preferred to risk driving to Bend with a high fever if this doctor was my only option for treatment in Klamath Falls. I recently needed to see a doctor after a week long battle with a reoccurring fever. My expectations to find a competent doctor in Klamath Falls were exceptionally low. I took a chance on this facility after a Google search.The place is simple and appears very hygienic. The staff was courteous, but not very warm. The criteria I use are professional, efficient and thorough so the score was very high for entry staff. The criteria of friendly staff is one I use for a restaurant or hotel so I do not see that it is relevant to a clinic review. On a Monday less than an hour after the clinic opened I waited less than 30 minutes considering that I expected to wait about 2-3 hours to be admitted.I was immediately interviewed by a nurse who efficiently documented my symptoms. Within 15 minutes I was examined by Dr. Kathie Lang. For the first time in a very long time I felt in the presence of a medical doctor practicing honestly and transparently. This contrasts to my typical experience of a doctor who is practicing with a very strong legal and financial filter in place. That type of exam relies so heavily on electronic tools and a legally approved process that an exam becomes mostly an automated process that could be conducted by anyone who learns the process and tools.Lab work was prescribed and completed with 10 minutes in the next room. This is the one of the first lab tests that was prescribed by a doctor without my demand for it. Within 30 minutes Dr. Lang spent a small, but valuable amount of time interpreting the lab results with me. This has rarely happened without a direct request for a doctor to spend even 30 seconds explaining what was happening. I understand that doctors are busy and need to focus on patient care. I see patient care as treating a patient as a human. As I said in the first statement this experience is different.Based on past experience the end of the initial doctor exam would have ended with a script for an antibiotic because that is the simplest way for a doctor to make a diagnosis that covers a statistically acceptable percentage of patients while spending virtually no resources or time collecting data to base the decision on. Statistically it is acceptable with the medical industry, but if you are outside of that generalization then you may spend a lot of time and energy reversing the effects of an antibiotic that was prescribed as the first incorrect educated guess. In both cases: Dr. Lang and my collective medical experience the result was the same with an antibiotic, but one was based on real information not a bias to churn to the next patient.Based on my experience I highly recommend and would always use Basin Immediate Care and Dr. Kathie Lang. Hope that this review helps. It allowed me to publicly express gratitude for a positive medical experience.

If its possible, avoid.

Absolutely the worst customer service. Sat in the treatment room for almost 30 minutes and finally just walked out. The best thing they could do for the community is close their doors.

Tried to get my elderly aunt a flu shot today. She has difficulty walking, so it is hard for to get to the center. I called Nov 1 to check to see if they had flu vaccine. Left message. No return call. Get to the center and they dont have the high dose . Had to take my aunt elsewhere.

The Doctors and some of the staff are very nice and professional. However, billing and front counter staff is rude and appears not to care. Over charged me and months later still no refund. Will not be back.

The young women at the front desk were extremely disrespectful, even when I went in with a smile in my face and was just filling out paper work. Also, they hung up on a patient who was concerned about a medication she had been given that she was allergic to. With that, I waited in a room waiting for a doctor for over an hour without anyone checking in. The doctor was talking and gossiping to the receptionists about patients and such in the office the entire time (My room was next to the office). After all of this, the doctor saw me for under 10 minutes and then i was charges $135. I would recommend to wait a few weeks to get into an actual doctor before going here. Its a waste of your time and money.

Currently still waiting for a drug test- 90 minutes!

Unless you pay cash, I wouldnt recommend this clinic to the first time patient or a returning patient whose records have been purged from their system. They refuse to bill your insurance on your first visit and expect you to pay 100% out of pocket. For those that dont already know, this is Basins policy and is not the norm. KLAMATH WALK IN (located near Fred Meyer) will gladly bill your insurance and they have wonderful doctors and staff.

Their main focus is to extort money from you, not caring for your health. I have 2 full nationwide health plans. They still want to charge me $179.00 up front. Then when Blue Cross pays them, and my secondary plan pays the rest, it would be weeks before they send a check in the mail.Please Doc. this is 2016, not 1979 get with it!

I always get great service here, and their skip the line feature is amazing, allows me to run errands instead of waiting to be seen.

They have NO patient privacy. They laugh and talk about you in the hallway, like you cant hear them. They make you feel more self-conscious about the thing your self-conscious about. Staff need training in customer service.

Ive been very happy with the service Ive received. Ive seen different doctors at different times and consistently experienced excellent customer service.

Nice Doctors, rude and very slow staff. This is a VERY expensive clinic, so get out your wallet, credit card, credit references, credit application, insurance card, cash and prayer book.Their addres is Shasta Way, but you enter off of the Alameda Bypass, now days called the Crater Lake Parkway for some reason, not from Shasta Way though.

Pretty good service

I have been sitting here on a Thursday evening over 3 1/2 hours to get a med refill .but im in pain and was told at front desk an hour n half is the wait..and I hear them talking about how short handed they are...this place is busy for 1 dr..nova urgent care im very disappointed

Id give them zero stars if I could. Waited for an hour for a CDL physical for my husband, finally get called back to sit in a room for another hour before even seeing a doctor...for a fifteen minute exam!

Unprofessional and expensive.And also didnt solve my ear problem.

I have always been well taken care of by staff and doctors in a timely manner

Took an hour and half to get a blood draw. The front desk said it would take a few minutes. Now 2 hours, three people have gone back that arrives after me. There are 4 people behind the desk having personal conversations. Very inefficiently run office.Update: again told that it was just take a few minutes and just got registered after 40 mins. Wait over an hour for a TB test. This place sux...

Love this place was fast

Friendly people. Fairly fast

I am not a fan at all of this place. They used to be a great place to go for urgent unnecessary ER visits. Lately, they take forever to see a patient, and their triaging system seems to be completely wrong. The last time I was there was for chest pains, and Im sorry but when someone has a complaint of that, you do,not sit there and be rude and tell them its gonna be a long wait and if you dont have the money right then, they cant be helped.Their staff is extremely rude. Front desk girl has a smug look on her face like she just ate a piece of poop when you are standing at the front window.Ive dropped them as a urgent care, and found a better fit for me. A liscenced paramedic.