I booked a last minute massage near closing. I didn’t think it would be incredible because it was on such a short notice but my goodness the lady who worked on my shoulders was basically a physical therapist! It was the best 30 min massage I’ve ever had. I didn’t feel rushed and she really got the tension out.I would 100 percent recommend this place!

My massage was not great. It did not last the full 90 minutes. There was a lot of tucking and untucking. Just to go back and massage again. Lacked direction and flow. Music stopped half way through and someone came into my room thinking it was their room. All I could focus on was the vibration of the technician’s cell phone and my irritation that I paid $100 for a massage that I was not enjoying. Left feeling greasy and unrelaxed. Maybe offer your guests a warm towel at the end so they’re not searching for napkins in their car to degrease themselves.Update: I was given a complimentary 60 min massage with Leti who was very good.So I did book another massage following that one. I unfortunately had to move the appointment because of a work meeting and had to see someone else. It was not great again. It was moving so slow that it gave me a panic attack and I let the lady know. The 90 min was cut short by 7 minutes and I didn’t get turned over so the front of my legs could be massaged or my chest.This place is very hit or miss and unfortunately I’ve now invested $210 on bad massages.

Rose or Rosie was enthocentric laughing at my dialect being different from her Puerto Rican roots . She works as a receptionist at the Spa and I found it to be very upsetting. Will never come back ; especially treating customers as inferior due to cultural background.

I was on google searching for places that offer post op massages & came across Riviera Spa. Best spa I’ve been to hands down. From the beginning to the end of my appointment I feel welcomed, respected & cared for. Ivette Diaz is AMAZING ! Very knowledgeable ! I wish I could take her back to Philadelphia with me.

Fantastic couples massage (one deep tissue, one therapeutic) with added cbd and 1 Cupping and 1 Lymphatic massage. It was relaxing and comfortable (coming from someone with extreme anxiety and physical touch issues- thank you). The facility is clean and all of the professionals we met were friendly and knowledgeable. -Note to try the dry salt chamber for allergies/sinus, it was so good!

Went there once for a deep tissue massage, it went very well. The lady that attended to me was very attentive and is like her hands never got tired. The place looks very nice and clean. Staff members were nice.

Omg the place is so cozy and clean the staff are awesome very nice and professional welcoming ppl. Ms. Lorraine made me feel very comfortable during my massage she’s a pro !!!!!!

My daughter has a facial done every three weeks and it seems to be helping to clear up her skin. I have acupuncture done every three weeks as well and it has reduced my back pain and body aches quite a bit. The staff is extremely nice and very accommodating.

I called last week to inquire about a post op lymphatic message. The gentleman assured me that on Monday I would be able to receive my message after my consultation. I caught a flight from Miami to get my message . Upon arrival I was told that it wouldn’t be possible because they though I scheduled a “facial” I’m 5 day post op , I took pain killers before arriving to my appointment. I called this morning because I needed to be drained and couldn’t wait till my appointment tomorrow because it would be past the 7th day and the doctor said I couldn’t open the ports after . When I called the receptionist gave me an appointment at a different location for 11:00 am , than she called to reschedule around 10:00am for 4:30pm then she called at 12:15pm to cancel again . Then she called back and said I was confirmed for 4pm post op lymphatic message. Now they called me again to try and cancel because I already had a message scheduled for tomorrow as if , that wasn’t an option. I paid for it so I didn’t see the issue.

This is the best spa I have ever been to! I have been a member for some time now and I have to express how amazing the staff is. From making an appointment by phone, the entire front desk is always so accommodating.I have tried a few therapists and today I have officially made Rea my only message therapist! I requested a deep tissue massage and she provided great pressure, stretches, and home care. Rea, I look forward to our next session including cupping!In addition, I would also highly recommend esthetician Ivette. She is gentle, informative, and leaves your skin feeling fresh and clean. She placed me on a routine for a few months now and my skin has never felt better!Rivera Spa of Poinciana certainly has any business for life!

A wonderful place to give yourself a bit of me time! 100% will recommend.

Best experience ever!! Staff is extremely pleasant, environment is inviting and sereneLove it, love it

Best massage ever, Letti was amazing. Coming back soon

I like Vanessas massage, not so much others.

Rivera spa is the best and ivette is wonderful my face has never been so great, been going since august 2020. Always has have suffered from acne prone skin since I have going here my life has changed. 100% recommend Rivera spa

Wonderful Spa and professionally operated. The staff is both friendly and attentive to your needs. They have therapists for both sport massage and a feel good relaxation massage. They have other services that are more for the ladies I think. I’ve been to the Solivita location and their second location behind Popeyes Chicken on Cypress Pkwy. Can’t wait to see if they open up in Hunter Creek. The other two name brands that I don’t want to mention leave me feeling greasy every time I go.

Everyone here is extremely nice and sweet , love the place so clean and amazing, my only thing is I have rosacea skin and the esthetician clearly wasn’t to family with it she steamed my face which is a big no for rosacea can’t have any heat , then she recommended dermaplaning which when it came time she applied alcohol to disinfect and let me tell you it completely burned! My face was 10x as red the days to follow. Once I visited my dermatologist she said she would never recommend dermaplaning for rosacea skin and most importantly never alcohol. The skinscript line they sell I adore I just cannot use there toner because also contains alcohol . So I simply buy there cleanser, moisturizer and spf. Other then that everyone here was amazing and kind. Just maybe need a little more hands on with learning on rosacea skin .Update to response: yes I did tell her I had extremely sensitive skin along with rosacea but still received steam both visits :( but the alcohol during the dermaplaning definitely was overboard and said a few times how much it burned, reason I have not returned and to scared to go anywhere else. Still love the skin script line which is why I still go in for my products though :)Just had to stop the toner since that had alcohol too and irritated .

This place is a hidden gem. I needed a massage because I woke up this morning with a sore neck! It is the worst feeling ever when you can’t turn your head. I got an appointment same day with Rebecca (who is amazing at what she does) and now I feel like a brand new person! I got the CBD treatment for my pain. I feel a hundred times better and I am so thankful for Rebecca and her healing hands!

I had the luxury of having Rebecca as my masseuse. She was very nice and informative will be back for more massages and hope my experience is just as great!

The environment is perfect very well clean, best place for meditation 🧘‍♀️

My mother and daughter loved it! Mom booked the 30 mins(even though I said get the hour) she was begging for more when she was done. Deep tissue massage was what she had.

This place is wonderful!

Spoke with Amira from the Cypress Garden location to schedule my husbands appt. I provided her with our insurance information, Tricare along with his military ID and physician referral via email. Which she confirmed too receive. After a week of waiting to confirm referral from Soni Family Practice for a medical massage a second representative ( Paul )indicate that the facility does not accept our insurance. After review and providing Amira our insurance information from the beginning she never mention ours insurance was not accepted. I never received a follow up call to inform us of that matter. It is now a week later, when I decided to contact the spa for followup, when I was notified of this matter. The lack of communicate from the spa staff is unacceptable specially when someone is in need of their services due to medical and severe back pains. If we wouldve known from the beginning that our insurance was not accepted we would have sought alternative elsewhere. We have wasted time counting on a so called 4.8 star facility.

Friendly staff and great services!

The new location is beautiful and Im so glad theyre open again! It was a professional, clean, safe, and secure environment with good COVID-19 safety protocols while still providing a relaxing, rejuvenating experience. I had a wonderful therapeutic massage and Ill definitely be back to try the other massages and services. I would definitely recommend to others!

The new Riviera Spa is beautiful. The staff is very friendly and professional. Very helpful with questions. Vanessa was my masseuse and did a great job. One of the best therapeutic massages I’ve had. Going back next week for a facial. Thanks to the staff.

The massages and Physical Therapy are outstanding! Everyone is so experienced and in such a pleasant atmosphere. I love going there 😀

It was my first visit to Riviera Spa and Ill definitely be back. The front desk reps were friendly and helpful. My therapist, Mary B., was thoughtful and knowledgeable. After the session she took the time to demonstrate an exercise that would help alleviate my specific condition. Riviera accepts a number of insurance carriers. Info is on their website.

My first time @ Riviera Spa massage was perfect. Customer service was on point (the young ladies at the front desk were very professional) and Ms. Rebecca gave me one of the best massages I’ve ever had. Can’t wait for my next appointment.

I had The Best Facial Ever... Letti was professional, knowledgeable and Excellent in her field... I booked a package after my first session and look forward to making Riviera Spa my permanent Home... This place is such a gem in our community and so happy to patronize this beautiful facility...Please book an appointment ASAP as this jewel has something for everyone..I rate Riviera Spa an A plus. Angela Graver

This place is so amazing!!! I am so grateful for the Professional, caring, passionate, and cheerful service they All provide. Thank you all for such a wonderful experience. My husband and I are so grateful for all they do!!! God Bless and We are looking forward to seeing Them Again. (See you all next week🥳)!!!Thank you,John & Dolores

Where do I start? The decor, staff, services, the cleanliness, the aroma... I feel in love with this spa! 5 stars in every category!

Staff are professionals. The place is impecable clean. The front desk personnel are courtius and helpful.

I give the ladies who did our couples massage and facials 3.5 stars. Not too sure names maybe milly or Mildred and my husband had Angela i believe.My experience was pretty decent, I’ve had better. The communication was horrible from the start the from desk staff was talking aloud about their inexperience and training and much more personal things.After the experience i was told my total was $211 and used a gift card i was gifted which was the only reason i chose this location. Then my total was $76.50, i entered my debit card chip and authorized, and tipped the ladies cash each and left happy!Wake up morning later to see another charge for $111.50 that i was unaware of since again I’m going by the price i was told and paid for. The front desk staff remembered me and that she charged me $76.50 then tells me she will call me back.Instead a rude manager calls me to tell me they charge whenever, however. Then she denies that they charged my card by chip because “the spa does not charge by chip” and that the “card is on file”I was disgusted by how rude she was and continue to say i authorized the card for both amounts $76.50 and $111.50, even after confirming she was neither there during the charge nor massage she refused to admit they were wrong. A simple sorry can go along way and avoid a chargeback, thank you.

Very personable, attentive and even better massage!This was a very good experience with Eva. She did an amazing job focusing on my problem areas which were neck, upper shoulders, lower back and hip. At the end of the massage, she gave me water to rehydrate with. I so highly recommend Eva and the entire Riviera Spa Massage Team!

Went to the new location in Poinciana today. There were 3 ladies starting at there computer screens and none of them said welcome. I stood there for several minutes because I assumed they were busy. I finally asked about checkin and getting a gift card. The lady pointed to another lady. She said she could do the gift card. She looks at her screen for a little and said “So you want a gift card” and they will email because of no cards available. I gave her the e-mail of the person I was sending it too which was in the system as a regular customer.She e-mailed it to me. I looked at her trying to make eye contact and said thank you. She said your welcome. I noticed that other customers coming in had to ask for help to. Not once did I here Can I help you. To say the least I was disappointed with the customer service. At the other location they would always greet you with a friendly smile and greeting and thank you for coming. These ladies were anything but that and should be trained on Customer service. On a positive note the facials that we received were awesome!

They are extremely nice the moment you see them and they are very knowledgeable. They answered all of my questions and made me feel very comfortable. I highly recommend them just for their warmth approach and professionalism.

So pleased with the service and attentiveness of the staff! I look forward to my therapy visits. Super easy to rebook and check out is low maintenance. Thanks especially to Eva for all her hard work and to Crystal for creating an amazing experience!

My husband and I love our masseuse Edna . Shes such a caring person. And understands our concerns.

I have been going to Riviera Spa Massage on Cypress pkwy in poinciana for about three months . The front desk staff immediately greets you with a smile & salutation when you walk in. Furthermore they remember you by your name. They always ask if you would like water or tea while you wait. By the way the tea is amazing. Taisha has been my massage therapist and her energy and hands are healing. She is absolutely incredible. Dr Felix is very soft spoken and very professional when asked questions he always explains himself thoroughly about his placement of acupuncture and why. The acupuncture feels that it is helping little by little. I have also incorporated using YoungLivingEssentials oils as well as meditation to aid in controlling of pain. I have good days and bad days but naturally healing takes time. Overall I enjoy coming here. When you are always in pain due to chronic back and fibromyalgia your mood is not always the best but this team from the beginning to the end makes you feel that they care about you and your well being. I am thankful for them .

I booked an appointment with Mary because I had a terrible back ache. I left an hour later feeling much better. Today I’m feeling great. The Spa is very clean, they follow CDC rules and the whole experience is well worth it.

Massage, building and staff get 5 stars! Only improvement is the lighting in the massage rooms. It could be warm and inviting, but is very cold and blueish... Just need to change the bulbs.

I love it

Friendly and hard working. Easier to get to the new location, I think. Park right in front and walk right in. Excellent service as always.

Wonderful experience. First time facial analysis. Angela explained her recommendations & what to expect with each. I am extremely happy with immediate results. I also wanted help in choosing some products for home, love that she sells what she was actually using. Bonus that products are also affordable. Also, what a relaxing time.

J did a superb job with my facial. It was relaxing but more importantly my skin looked flawless. Thank you and I promise to drink more water.

On behalf of my mom and I Thank you Edna , Eva, Dr Hannah the amazing staff especially the sweet young ladies at the front desk they are always so kind and helpful. Thank you Riviera spa and Kissimmee can’t wait to come back soon

I had a massage with Marcus and he was was professional and extremely knowledgeable! He listened to me with genuine concern, clearly communicated and took great care of me! I look forward to seeing him again!

This was my first visit to The Riveria Spa & I had an excellent visit. I had a therapeutic massage with Ava. She was extremely professional & proficient in her job. She wanted to know of any areas of concern & made me feel welcome & comfortable. My only suggestion would be to have a little time to relax after the massage is completed.

Riviera Spa provides a holistic approach. I receive massages and acupuncture services. I am glad to have found them. Give it a try!

I love this place! Very clean environment. The Staff if super friendly and caring. I would recommend this place 100% .Will definitely continue my treatments there....💙

Heres what I LOVE about Riviera Spa... it is convenient, staff are friendly and professional, and I was treated like I was the most important person on the planet. Both Nancy and Lisa were so caring and kind... they listened to my concerns and were very responsive to my needs. Its rare to find this level of customer service anymore. If you want to treat yourself to something that provides epic relaxation and therapeutic benefit, book your appointment now before I take all the slots!!

Excellent service. Love my facials and massages. Prices are affordable.Always a relaxing visit at the Rivera Spa😊

Riviera Spa Massage is a five for me. I simply love the atmosphere and the professionalism from the front office to the person who gives me my massage. Her name is Milagros and she is super awesome.

I have had at least six experiences with the Riviera Spa. I enjoy the professionalism I enjoy the Comforts The cleanliness and the interaction with the personnel. I am so happy with them so pleased that I make certain that I give my family members and Friends gift cards to the Riviera Spa. I was just told that I have COPD and they have a terrific therapy for that the salt treatment and I take advantage of that as much as I can I really do appreciate the spa being so close to us right there and Ill complex it is Heavenly!

Highly recommend. Best massage Ive had in years. Yelena was fantastic ask for her.

Crystal is Amazing!! She is extremely educated and passionate about massage therapy and aesthetic; It comes through in every service she provides. Erica is another very talented therapist. I absolutely love her massage and unique technique. As a massage therapist myself I highly recommended both Crystal and Erica if you are looking to receive a therapeutic massage sessions. Thanks ladies you rock!!

I have received services from several different providers over several years. All have been fantastic. I had a membership to a chain spa for several years. The chains did a fine job, but dont hold a candle to Riviera Spa Massage!!!!! More personalized service!!!

This is a truly amazing place with a fantastic staff. I have had 5 acupuncture sessions and the same number of massage therapies. I feel better than I have felt in years.

Unprofessional staff and will do anything to rip people out of their money. Liars at most. Scheduled an appointment after being told insurance verification was done then to receive a bill in the mail stating the doctor is not in network after the service was completed. Left the office and not one word about paying or that the ins was not in network. I called insurance and they have no record of any calls from rivera asking for ins verification. sounds like a im getting me a lawyer! Be ware of scam artists out their. This is one place i will make sure everyone i know will know about.Replying to your funny reply. I spoke to my insurance and they said they have no record of anyone in your office calling to verify our ins. Shame on you and everyone in your office. Im am not one to sit back and accept a so called business that rip off people off their money and lie. Like i said you will be talking to my attorney !

My therapist had strong and experienced hands and knew exactly where my body needed relaxing. She was pleasant, sweet, calming demeanor. The music and aromatherapy was perfect! Thank-you

I was welcomed with a smile, given exceptional service by Leti. She was informative about treatment and services. I appreciated her professionalism and will consider driving from Orlando to start a membership because of her. Donna

I had great service from Leti at the Solivita location a few years ago, but decided to visit the new Cypress Pkwy location this time. The spa is clean, the atmosphere is soothing, and the layout has a nice flow. The treatment room I was in was spacious and well-insulated - I didn’t hear a single noise from outside the room. Everyone was professional, polite, personable, and well protected. Kayla and Gabby, at the front desk, were welcoming. Jahnesia, my aesthetician, worked some kind of magic to painlessly remove my stubborn facial hairs. Plus, she listened when I told her that I want my eyebrows to flourish, but still look well-shaped. I’ll be back, RSM!

My first visit & I will definitely be back. 🤗The RUSSIAN woman is awesome!👍God bless💜

Edna Colon is a miracle worker!! I have had trouble with a frozen shoulder for years. Ive had steroid injections and physical therapy, but after her massage and cupping technique she used literally relieved all my pain and I had mobility for the first time in years. I actually swam today for the first time today and slept last night on my injured side without pain!

Had a therapeutic massage post-spine surgery. Edna was thoughtful and very helpful to get me comfortable. She did a wonderful job identifying where to best focus for the most relief.

Leti and Edna are awesome!! I highly recommend going to use their facial and massage services, and we dont even have to leave our community! Thank you ladies, I will definitely be back!!

My wife and I both got massages the other day. They were great! Highly recommend!

EDNA IS AMAZING AND FRIENDLY. I WILL RECOMMENDED HER TO MY FRIENDS ANYTIME. I WILL GIVE HER 5 STAR..

Edna Colon lopez gave me one of the most professional massages Ive received in many years. Ive had many massages for physical therapy, and she incorporated the best and finest of all of those practitioners, using her knowledge of the bodys muscle groups and lymphatic system to address all my needs. She shows her training and ten years in the field, as well as making the experience very pleasurable. I recommend her most highly. I will be returning again and again!

Great experience. Caring and supportive staff. Good communication and follow up. Thanks for the appointment.

The therapists at Riviera Spa and Massage are friendly professionals who care about their clients. Their goal is to provide the best care possible for each individual based on their particular needs. It is conveniently located for me in the Solivita community. After a session I can be home in minutes or I can choose to stay and enjoy time by the pool, in the sauna, or walk around the indoor track in air-conditioned comfort. I love the ability I have to control my experience based on my needs.

Crystal is the best. Facials or massages, she gives her best. Scheduling is so easy & safe. Environment is most pleasing & comfortable. Services are professional & presented at a very high level I highly recommend the Riviera Spa.

Ive had many massages in my lifetime, and Leti ranks as one of my top two experiences. The staff is also very helpful and welcoming. Facilities are very clean and welcoming. Give the Riviera Spa a try - I promise youll keep coming back!

Great staff and personal attention. Cant wait until my next visit. They really are very professional.

The Riviera Spa and Fitness Center is your one stop shop for cutting edge holistic massage and alternative modalities. Fully staffed, licensed medical professionals offer acupuncture, salt booth sauna jacuzzis, indoor and outdoor pools and a wide range of services to meet your health needs. As a resident, veteran, and customer for the past three and a half yrs., I encourage all veterans to use your VA community care program benefits and secure optimum health through the Rivera Spa thank you! Bravo Zulu, Chris

What a terrific experience! I had the 3 in 1 Deluxe facial with Leti and my skin feels rejuvenated! I’m just sorry I waited so long to take advantage of this spa,

Ednas was awesome! Very knowledgeable and attentive. Genuinely cares

I came here on a referral from the VA and this place is simply amazing! The acupuncturists and massage therapists are top of the line professionals.

Love it. Never had a massage there that I didnt love. Very professional, Crystal has done a Wonderful job with making the spa your go too place. Her staff is current with oils, different techniques to massage, facials, acupuncture and so much more.

Jahnesia is a warm person, and carefully listened to what I wanted for my eyebrows, before proceeding. She did a great job, and I will be back.

Riviera Spa Massage is my go-to massage place. We moved to Solivita recently and I was dreading having to find a massage therapist that I liked. Im pretty particular and dont have the luxury of just doing a relaxation massage. I have issues, as they say, and I know from experience that massage is what helps me manage said issues. And when I was in Texas, it took several months of trying new places/therapists to find the right one.Fortunately, I found Maryann early in my search and shes not afraid to go after the tough spots. She considers it a challenge, I think. ;-)I havent tried many of the other therapists, but I hear great things about them, too.

Cant say enough about my spa experience!! Exceptional staff! The massage was the best! I was able to fully relax and enjoy my experience to the max. Pick this spa if your looking for professionalism and promptness!

Excellent service. Relaxing experience. Highly recommend

The convenience of having a spa inside our community gates is wonderful. The luxury of having outstanding massage therapists like Edna is truly outstanding! I have never been disappointed with any service received art the Riviera Spa!

Great staff and personal attention. Lisa and Edna were Exceptional. Cant wait until my next visit.

Leti is fantastic! I arrived miserable, having suffered from a cold all week. I left feeling oh-so-much-better! thanks to the lymphatic part of the her massage. As for the rest? very steady progress! Thanks Leti!

The Riviera spa is AMAZING and offers so many services that pertain to your health and wellness, as well as beauty and relaxation. Crystal & Erica are awesome and go above and beyond with their customer service and making you feel special. I always feel comfortable and relaxed after receiving any treatment.

Had Taisha today for a deep tissue massage. Walked in full to kinks and tight muscles and walked out limber and fully relaxed. Neck was particularly stiff, tight and achy, but after Taisha worked her magic, I left pain free and with a significant increase in range and mobility. Will be returning soon!

Always clean, friendly, and refreshing.

A... M... A... Z... I... N... G... !Staff: Courteous and professional! Ladies, you are great masseuses! Thank you for the couple’s massage.Location: Beautiful!Service: Outstanding! Better than the resorts!Note: make sure you give yourself enough time to go through the community gate as you will need a visitor pass to enter Solivita.

This is a very subpar massage. The owners seem are very amateur when it comes to running the business. I was scheduled with a specific masseuse and they rescheduled me without my consent. When I arrived I was greeted by an incompetent lady named Patrice. I thought she was a doctor cause she had a white coat, evidently she was not by the way she was misinformed. (Only doctors wear white coats morans) Anyways I would never recommend this place. My 15 year old dog is smarter than the business owners and its employees.

Such a good relaxing massage I almost fell asleep.

What a great place to relax. We were looking for a place to go while in town and came across the Riviera Spa. Everyone was nice and friendly and the massage was awesome. As a man, I dont usually get massages but after playing sports this made my day.

The Spa is spectacular, employees very knowledgeable and friendly. I highly commend them for their professionalism.

Excellent massage giving me immediate relief of the pain. Scheduled a follow-up in a week! Highly recommended!!

Had a massage today from Eva. Sweet Lord, thats the best massage Ive had in years. Already looking forward to the next one.

Love Leti she is the best and love the place and they receptionist she is very profesional and friendly

First time ever, was a gift from daughter and son in -law. Though it wasnt my idea i was very pleasant my surprised how good i felt during and after. Might even go again.

I had a delightful massage with Nancy today. It was not at all what I expected and I am happy to say that. Once you enter the massage rooms, you are in an oasis. Thank you, Nancy