I hadn’t been to a salon in quite awhile but the staff here made me feel super comfortable. My stylist Bobbi was such a kind person and was able to take my long, grown out hair and absolutely transform it with a new look I had never tried before. I’m very happy with it. Love them!

I absolutely love my waxing professional! She did such a great job and made me feel so comfortable. Like a best friend! I had a great experience and would definitely recommend this spa to anyone needing their waxing services! 👌

Absolutely love this place, everyone was very nice, they have a lot of things and products you can purchase. Everything is really well priced. Aubri was amazing, she did everything I asked for and was willing to help me decide what type of haircut would work for me.

I came in with long, dry, basically dead hair and came out with a fun cut. I highly recommend they were so attentive and I already am looking forward to getting a new cut there.

I was visiting my daughter in Killeen when stop by this establishment on the outside it was very inviting as you walk in the Salon the atmosphere in the Salon was very welcoming lots of smiling faces from the ladies at the front desk. The service I received was a skin cleaning treatment on my face, I also had a full body massage done. I felt like anew person walking out from there. I definitely recommend Shelley hair Salon.

I can’t recommend this place enough! It’s hard to find a place I trust with my hair but all of the ladies here are so sweet and attentive. Customer service was what really stood out to me because it’s so hard to find people that are genuine when it comes to calming my fears. Shellsea was absolutely amazing when it came to answering any questions I had and I’m so glad I trusted her. I’ll definitely be returning!

Im sad to say that Im really disappointed....While I love the style of cut I received, the cut, especially around the ears, was kind of sloppy. I ended up with a little bald spot behind my ear that my stylist didnt even bother to tell me. I thought it was weird that she didnt show me the back of my head in the mirror, but after finding the bald spot I realized why. I didnt find out until I got home. There were also long hairs that I had to cut myself when I got home.... like, I shouldnt have to give myself a touch-up after I come back from the Salon. Another odd thing is that they tell you that their prices range on skill level and my stylist was midrange priced, so I thought she must be pretty decent. It very quickly became clear that she had no idea about what she was doing and another stylist was jumping in to teach her how to cut my hair. I dont mind being a guinea pig for a beginner, but it would have been nice to know, and also be charged accordingly. By the time it was getting close to being done, she seemed to be over it an not really trying to learn. All in all, I decided to let it go because its not like she could regrow my bald spot and given how she navigated the whole situation, I didnt think Id get better service a second time around. I wasnt going to leave a review cause you never know when someone is having an off day... buttt....I also purchased an overpriced item from their store. I knew that I could buy it cheaper online, but I thought I would support a local business. I take it home and try it out and it doesnt work. I tried to return it, and it turns out that they dont do returns on appliances if theyre opened.... What?! Also, if it were returnable, you only get store credit back, so youre forced to come back or surrender your money anyway.... So, while I normally wouldnt have left a review, there was just too much that happened to make it a remotely positive experience, and I just wanted to give yall a heads-up. All that to say, if youre wanting to support a local business to buy products from, maybe dont choose this one, because their return policy is not customer friendly. Also, make sure to ask them to show you the back of your head so that if you end up with a bald spot, at least you can catch it while youre in the store.

I went in wanting a v cut and layers & left absolutely mortified. I’ve posted pictures of what I went in asking for, such as shape and layering & then I posted what I left with. Never again will I return to shellys.

Unfortunately I had a stylist that did everything opposite of what I asked her to do. Kat cut a lot of my length off and she made it a little past my shoulders. I said I wanted a light blonde just not platinum and she made it brown. I asked for some chunks of different colors but mostly lavender and very little magenta. She did the exact opposite so my hair is mostly brown, too short and a lot of magenta. I repeated my wants and expected results at least 5 times. She wasted my time and money. I don’t have time or money to go to salons all the time because I work so much. But wow. She really messed it up. Don’t go and see Kat. She’ll just do whatever she wants with your anyway. Thanks a lot.

What a pleasure it was to have my hair services at Shelleys. Ms. McKenna was very friendly and professional. The pricing is transparent and affordable. For the first time in my life, I left a salon with exactly what I asked for!

Jess was amazing! After relaying my previous experience at a salon she topped all expectations making this trip to the salon fun, relaxing, and super time efficient! Thank you thank you thank you Jess you are seriously the best!

I went for a hair cut and color with McKenna Bowman yesterday at Shelley’s Salon & Spa and her and the front desk ladies were wonderful! So polite and welcoming. McKenna was very knowledgeable with colors and cuts and very upfront with how much the services were going to be. No surprises in the end. The staff is friendly, the salon has a nice ambiance and well decorated and kept. I highly recommend them! Thank you McKenna for such a pleasant experience!!

I got a VERY, VERY bad uneven layered haircut. Got charged $47. Because I am going out of town for my brother’s memorial service I can’t go back in to have someone else fix it. I am a licensed stylist since 1984 and have never seen anything this bad. So I am going to have to find time tomorrow before he memorial to walk a family member into making it some what even.

Customer service by the front desk and the beauticians is by far the best I have ever experienced. This goes for both the Killeen and Belton locations which I have both been to. They really care about treating their customers like they are all VIPs.

100% recommend getting your hair done by Bobbie! Shes absolutely incredible with hair. I have extremely thick hair and dont know much but she gave me so much knowledge and advice on how to treat it, curl it, and much more.

Stacie does such a wonderful job for facials! This is my 2nd time coming and I had a amazing time! I also highly recommend kat for pedicures. I always feel so relaxed when I come.

The front desk lady Shelsea is RUDE and absolutely unprofessional. She charged me for an add on service that I didn’t receive nor request, as a get back because I told her about her unprofessionalism. She even said that the price of my prepaid service increased within less than a week which I shouldn’t have to pay for since I paid for my service before the “price increase”. Asked to speak with the manager and even that was refused. I was considering the membership but I think I’ll look elsewhere so I don’t feel like I’m receiving a favor when in fact I’m paying!

My daughter presented me an hour massage here for my 50th Birthday. This was my first time here.. Ms. Tiffany was great!! She explained everything that was going to happen. When I left. I was extremely relaxed. Feeling good!!

Just had the best experience and haircut since coming back to Killeen!! Bobbie took such time to listen to what I wanted and look at pictures I had of what I wanted them recommended how to work it with my hair! The result exactly the edgy sassy bob style I was wanting!!!!! Thank you for responding to my appointment request with a phone call not just a instant message! And Thank you for getting me in last min (lucky for me there was a morning cancellation)OH did I also mention they do waxing and I had my brows done while I was there!!!! Yesssss! I’ll be back for a massage and facial really soon too! They do it all!

I am out of town in Killeen to be in a wedding and Ms. Kat did an incredible updo for me. It lasted from.Sat. to Monday night. I counted, she used 62 pins! When i took it down all the curls were still there!! Everyone said my updo was gorgeous. Thank you Kat!!

Ive called and left messages on voice mail and even spoke with someone and yet no one bothered to return my call. I was told I needed to speak to the owner. Was told she texted the owner while we were talking and still nothing. That is very poor customer service.

Jessica is the best one always cuts my hair to perfection.

I will never go back to this place. I got my hair color a few weeks back and at the moment the color looked okay but nothing like I would of liked it to look. At the moment I couldn’t really tell that the colors where way off because she curled my hair and so it looked all blended. The next day when I washed my hair that’s when I really noticed how bad my hair looked, even 2 of my friends said to me “ omg sorry to tell you but your hair looks bad. :( so embarrassing.....I have some patches in my hair that are way off like dark brown, cooper, orange and some places way too light ( blond) I truly believe the hair dresser that did my hair is not that experience. I had super long hair I told here to the length I wanted cut so she did, after she colored my hair she went in and cut a big chunk off without asking me. I was pretty upset and didn’t say anything, so now I have short hair and like 3,4 different colors in my hair. It was definitely not worth $375 makes me sick every time I think about how much I paid and for it to look like I did it my self at home. Customer service was great but that’s it. I will not be going back. Now I have to pay someone else to fix what should of been taken care of the 1st time at this hair salon.

They did my hair n it looks amazing

My whole experience was amazing, I saw Megan and she was awesome, she kept me informed with what she was doing and we had great conversations the whole appointment. The atmosphere was nice and relaxing and all the stylists were so nice and welcoming. I love my new cut and style and will definitely be going back to Shelly’s from now on!

Cassie is so so awesome. Super professional and accommodating- I showed her my vision and she made it happen. Highly Recommend you guys ask for Cassie !!

My wife comes out looking like she is 19 when we got married.

Jessica did my highlights, condition toner style! She was polite & professional!I am happy with the outcome! want a little more gray streaks next time around face,but I liked the care she gavePrice was ok.The products redkin I was given not so much! The leave in condition hair feels drier then before so I scaled back on that.But I will use her service again she knows her stuff with hair color. Ty😊🌹

Carol is great!

I went in asking for a v cut and layers and left absolutely mortified. I hadn’t cut my hair in 2 years so I was excited about this cut. Autumn did my hair and absolutely ruined it.

I go to jenny but everyone in this hair salon are absolutely amazing. i don’t get anywhere else anymore.

Thank you so much, Micha took good care of my wifes hair, she really did a great job, my wife loved it. Prices are reasonable and we recommend this place. 👍🤗👍🤗👍🤗

My hairdresser was Alissa and she did such a great job on my hair. The entire staff was extremely friendly, loved the experience all together and will be going back.

Spa is very clean, decorated and relaxing. The staff are really friendly. Such an inviting environment. Love it.

Today was my first time visiting Shelleys. I have not had a hair cut since December and was scared to get my hair done. I called, got an appointment within 15 minutes. The place is so cute and smells great. Everyone was professional and they were taking the appropriate measures due to the pandemic. My hair cut is great and I dont think it has looked this good in a long time. Definately recommending Shelleys and will be coming back.

I went and got my hair done by Bobbi. I have little to no knowledge of how to do my own hair so I wanted to cut it all off.Bobbi was excited to cut my hair into a long pixie and took the time to teach me how to do it quickly.The color is phenomenal and I’m so happy with the services I received this morning.The environment is clean and friendly definitely worth it.

Basic cut and style. Pretty good job but stylist did not dry my hair well at all.

Jess saved my hair!I had previously went to a different salon to get a balayage, but instead, I was given what looked like out grown highlights (the top wasn’t blended well at all) with three different shades of bleach (orange, yellow, and white). Thankfully, Jess totally saved my hair!She not only made it look a lot better and healthier, but she also gave me great tips for how to keep my hair looking great! She also made recommendations for how I should cut/style my hair and I don’t regret one bit trusting her judgement! My hair looks so cute!ALSO, If you have the money for it, I highly highly recommend purchasing their salon products (shampoo, conditioner, etc). I looked up their products on Amazon it was the same price, but had reviews that they were “watered down” and NOT the real deal.I highly recommend Jess. I 100% trust her with my hair, which says A LOT. I really wish I had came here first to save money and time. THANK YOU JESS! ❤️

The stylists ALWAYS get a 5 star rating from hair to nails & makeup! The Salon is super chic and upscale when compared to most in this area. They have a cute shopping area separate from the salon, and the spa is upstairs if youre looking for rejuvenation. They have several different packages to choose from, all at reasonable prices.The best part is that its a one stop shop for a day of beauty and relaxation. You can take your mom, sister, daughter, or even your spouse on a day date. I would give a 5 star all around if the customer service up front matched the service in the rest of the salon. Thats usually the only time I have an issue, but hopefully that has improved since my last visit.I would still definitely recommend calling to schedule your appointment today!

Great place, amazing staff.

I definitely recommend this place! Every time I go here, they never disappoint. They’re very good with hair & knows what to suggest if you are struggling with hair loss, dry hair, etc. ☺️

Jasmine has cut my hair twice now, and I’ve loved it both times. She listened to what I wanted and provided advice on things I wasn’t certain of. The facility is very clean and professional. Highly recommend!

5 stars for Jazmin. Jazmin is awesome. I recommend her 100%. She’s does awesome work! 4 stars becuase I’m Disappointed with the receptionist for not letting me know I couldn’t bring my daughter with me to my hair appointment. I drove 30 minutes to get there on an extremely busy schedule just to arrive and be told my daughter couldn’t be there. The only reason I’m giving a 4 star is becuase Jazmin deserves 5 stars.

Love the place. I took my daughter with me and everyone was super sweet and supportive. My daughter was also so happy. I asked about if someone could braid my daughters hair if I mad an appointment (a simple French braid, Im no good at braiding) they had someone who could. My daughter also loved the fact that she got her hair washed like mommy did. I also loved the atmosphere of the place. You could tell that the stylist really loved their job and really did care about their clients

WOW👌 I was so impressed. I was referred to Bobbi as I wanted to cut my long hair and go really short. I’m in my fifties and needed the right person to help me decide on the right hairstyle. And I could not be happier with my experience.The shop is beautiful and very clean. All of the employees were smiling and very professional. And Bobbi was exactly who I needed. She is very knowledgeable and I absolutely love the cut. It was a great experience all the way around. On the scale of 1 to 10, I would give them a 20 and I will definitely go back for all my hair care needs. And several other services they provide. THANK YOU Bobbi for making this a great experience and will see you soon

Love this place. Jessica does a great job on my color everytime.

Alyssa is amazing. She listen to what you want. She is very knowledgeable. And is very friendly and makes you feel comfortable. Thank you Alyssa.

Great atmosphere love Alessa!

Micah is fantastic!! I have very short, thick hair and, since moving here 2 years ago, have searched extensively for a professional stylist that knows how to cut short hair using up to date techniques AND who is equally excellent with color. Micah’s very skilled, creative and personable (just what I was looking for!). So glad I found Shelley’s Day Spa and Salon...and love the classy, professional and friendly atmosphere!

Love love Shelleys. Outstanding customer service. You can have fun or enjoy a time of peace & quiet because of the different sitting areas made for your tranquility. They also have a wonderful Cafe with coffees, desserts, and gourmet sandwiches reasonably priced. Adore and love my stylist Micah! All the stylist are fantastic; they are kind, funny, professional and up-to-date with current/future hairstyles and color. Shelleys goal is to make sure her stylists education is ahead which keeps the customer out of a rut.

My name is Roxxanne my mom brought me there on my birthday to get my hair dyed and the lady that did it was nice also the other lady that helped her was nice my hair looks awesome. 😁😊🤗But they didnt offer me any snacks like the last time my mom took me. You should always offer snacks or something for people on their birthday.

Never a bad experience.

Relaxing environment, great customer service, recommend the deep tissue massages.

The first minute I walked in to Shelleys I was in love. The atmosphere is amazing and everyone is extremely friendly. Its been a long time since Ive been to a business that really cares about you and makes sure you get what you want and are happy with the results. Love this place, love Shelley (the owner), love the Guest Services, and love my stylists. Win!!

I had autumn do my hair and I loved it she did such a great job on it i was very pleased with it ill definitely recommend her and this place.the people are very nice very clean i loved it definitely gonna be my place to go to get my hair done.

Everyone was very friendly. The salon was clean and pretty. Jennie, my stylist, listened to me. She did exactly what I asked and my color is perfect. She was easy to talk with and friendly. I was served a glass of wine and also a beautiful cupcake because it was my birthday. I am telling everyone I know about it. I am so glad I found Shellys!

Three stars because the Customer service was great, BUT way too expensive. I’ve had the same treatments done elsewhere and paid a lot less for the same results. Also my stylist added treatments on my hair without telling me which resulted in the high bill that caught me off guard. Other than that the place is nice and well taken care of.

I’ve had the pleasure of getting my hair done twice here so far by the sweet and talented Priscilla, and both times were such a wonderful experience. The ambiance of this salon is so welcoming and relaxing.. The coffee bar and little lunch cafe are such unique and awesome features! And I loved my haircuts and color done by Priscilla! I have countless friends who go to her for cuts and highlights, and she never disappoints! Love it here!

Absolutely amazing experience! Ruby worked on my hair and fixed so many concerns I had, all while being honest with me. She went in detail with how my hair is and what’s best for my hair based off my lifestyle. I arrived and received a warm welcome and a water. Extremely professional yet relaxed environment, GREAT prices especially for how nice the salon is, and the best quality around. Seriously amazed at how well they take care of their clients. Will be returning for sure!

This place was awesome! I got a spa package done with the massage and facial! The massage was amazing and so was the facial. Such nice ladies and such a professional relaxing place. You get a excellent massage both in the massage and facial. The facial lady is so educated on skin care and educated me a ton. I left feeling so relaxed and happy. Only reason I gave it a 4 star review is due to them not being able to complete my pedicure in my package. They don’t have the tools to remove gel polish. Other than that, it was amazing! Will be returning.

Ruby was amazing and paid careful attention to my wants/needs for my hair. The staff was super friendly and the salon is clean. Definitely recommend!Update 6/2/2020 Jessica did my hair at my next visit and I LOVED it. She was so nice and she helped me decide what was best with my hair goals and upkeep. I already have an appointment to see her in a few months. HIGHLY recommended!!

I absolutely love this place, the front desk staff is so friendly as soon as you walk in! When i went I saw Bobbi and I absolutely loved the outcome of my hair! I would definitely recommend their salon to anyone that needs any hair service or even to the spa world!

Great staff and place! I was working putting up some shades while they were open and had several customers. Everyone in the salon was very nice while I was trying to work around them. And once I got done with my work, I got a hair cut!!

I was so impressed with the receptionist upon my first call in that she asked specific questions in order to place me with a stylist that would fit my needs. It turned out she placed me with Carol, the most perfect stylist who gave me the best cut and highlights that I have had in over ten years. I highly recommend Shelleys.

I went in for a first time ever wax and got a sugar wax thing full legs and a Brazilian the lady that did it was amazing very nice and professional but did miss a lot of hair dont know if Ill be going back or not for my next sugaring. I also got my haircut and the lady that did it completely did it wrong cut my hair dry and kept messing up I most definitely wont be going back for a haircut there.

I loved my stylist Alissa! This was my first time to see her and she was great. Even though I just needed a trim she made my hair look great and styled it in such a cute way that I felt like I had a whole makeover!

Went in for a walk in haircut for my three year old. It took 10 minutes. No information on how much it was going to cost up front. It was $29 dollars. For a ten minute trim for a three year old. My mistake for going in there in the first place. Will not ever go in there again. I cannot imagine how much it would cost for an adult haircut.

The place is awesome, all the employees are friendly and professional. The back massage excellent, the facial very fresh and the pedicure is perfect ( I’m picky with my feet so am glad with all the services in this beautiful place.) the music was not to lauded and that is a plus. I recommend this place.

I was a new customer on Friday, and I’ll be a client from now on!!!! The atmosphere is so soothing and relaxing, Lila was AMAZING and made me feel right at home. The front desk staff was attentive and knowledgeable about all the products they had to offer. And the little boutique is sooooo cute! I’ll be there once a month from here on out, what a great way to pamper yourself!

Bobbi does an outstanding job, she is dedicated to her clients and making them happy. The receptionist are great with appointment reminders and are friendly.

I love Christina and her sugaring skills!!! I had never received a sugaring service and went out on a limb because I could no longer go to Austin to my former esthetician for waxes. Its a little bit more expensive per service but it ends up being cheaper because I can go way longer in between sugaring appointments. I will never wax again! My skin is very happy as well. Also, everyone at Shelleys is super polite and professional. Its refreshing!

Amazing.. Jessica is fabulous and always so positive. She takes her time and has conversation regarding what you are looking for and wanting and gives suggestions. The entire Spa is amazing.

I visited Shelley’s for the first time this week and the atmosphere was AMAZING. All of the employees were very helpful and attentive to me being at the salon. I was blown away at the salon itself and Jazmine was my stylist. She did a phenomenal job and will definitely have me as a repeat client! If you aren’t going to Shelley’s you’re doing it wrong!

Uh, love it here. First of all, cute clothes and make up for sale. Wide array of services. Coffee while I got my hair cut. All bonuses. But the biggest selling point is that I am growing out a pixie cut to a chin length bob and then I am going to perm it. My stylist totally got what I was asking for and made follow up appointments to get me from my weird in between hair, to a real nice cut. I love it. Also, they did my eyebrows, and I love them. Go here, I highly recommend it.

My stylist was extremely nice and checked if I wanted other services without being pushy. She turned out to be one of the only people who do my brows correctly without butchering them. It was my first time there and I cant wait to go back. They offer so much stuff, its my new one stop.

Amazing experience with Cassie! She did an awesome job and I would definitely recommend!

This salon is the most comforting place to be pampered. From the first step in the door, its very atmosphere is warm and inviting. The staff are all superb and dedicated to an excellent customer satisfaction experience. Jazmine restored my confidence in being a ginger again with wonderful natural tones that had me making appointment after appointment with her. She is amazing and a great person to talk with for the entire time I was with her. Dont look any further- get in to Shelleys Day Spa and Salon as soon as possible! :)

Jasmine took all the time I needed to understand my hair needs and made sincere recommendations without any pressure to buy products. She helped me find sample sizes of products to try out and made my hair feel and look amazing!

I love this salon. Im so happy with the results of my color and haircut. Jessica is very talented and very attentive!

Yesterday was my first visit to Shelleys and it was a great experience. I was taking a good bit of length off of my hair and getting bangs. Carol really listened to what I wanted and my hair looked great when I left.

I have been going here for several years for hair, facials, sugaring, and massage. They are always so friendly and professional. Ive never had a complaint about service I have received. They do an amazing job.

Top notch service! Always with a smile 😁

Really good customer service and very attentive. Always a pleasure when I go in there.

Cameron Maxwell is the best. She always does a great job on my hair. I have also had sugaring and massages at Shelleys and they have been excellent. My only issue has been with the up selling - high pressure to purchase additional products that I do not really need.

Excellent service. Great people, good quality of service and beautiful place. They are very professional and give good suggestions. They treat you like family.

Ms Bobbie is amazing! I had a terrible previous hair cut and she hooked it up! Shes super nice and genuinely cared about my hair. Totally reccomend and will only be using her from now on!

I love making time to check in at Shelley’s! I always leave feeling so relaxed. Whether it’s a hair appointment, massage, or facial I know I’ll be treated like a Texan Queen! I’m excited for my best friend from Vegas to visit so I can take her here for a pampering pedicure and share in the experience known as Shelley’s!

Ive seen a couple of different stylist here and have loved the work theyve done! Customer service is always great and I look forward to some pampering here!! Ive sent a few friends here and they have all been very pleased with the work!

The staff is very friendly. My stylist was superb and took the time to listen to my concerns. She then gave me the perfect cut and directions on how to style. Top notch place!!

Clean. Polite.

I’ve gone here twice now and absolutely love my hair both times I’ve went. The staff is friendly and the setup is nice and unique. I recently tried to go somewhere else and will never do that again if you want a good salon go here! Cameron was my hairstylist and she was absolutely amazing!

Best massage I have ever had, Tiffany was phenomenal, using techniques that were new to me but extremely effective on problem areas. Everyone was tremendously friendly and helpful. My pedicure with Katherine was lovely as well. Will definitely refer others and be going back.

I went here for the first time and was truly pampered. Jessica W was wonderful. Love my hair! This location is very nice, everyone is friendly and helpful.

This was the best hair coloring and cutting experience I’ve ever had. Jasmine was professional, the staff was great, the place was clean, everyone was following Covid protocol which made me feel safer. I can’t wait to go back for a massage, a facial and a mani-pedi

I love this place, I was originally scheduled to see Ruby, she had an emergency and set me up with Jessica W she did an amazing job.. I will definitely be back.. Thank u again

I am editing my review from 4 stars to 5 stars because Alyssa is absolutely amazing. Shes done root touch up coloring, highlighting, and even extensions on my hair. Every time, I leave feeling amazing! She is the best! ❤️

I have had a wonderful experience with Shelley’s and Alyssa always knows how to make me look amazing. Color, cut, style. I always get compliments wherever I go and I’m always quick to recommend Shelley’s.

Been going to this place awhile, ladies at the front counter are very friendly and professional. Christina is the lady I see there for waxing and facial needs and she is wonderful and I always request her. I highly recommend this place youll love it

They are on the more expensive side but they are worth it! You never have to worry about anything especially if you see Meg. Shes my stylist and I love her and the job she does. Such h a FABULOUS place that knows how to take care of their clients. I love it here!

This place is awesome!! Wont let anyone else touch my hair except Bobbie. Facials here are wonderful, so much so that I booked an appointment for my granddaughter for her first facial. She was apprehensive, but absolutely loved it! The products and clothing they have... oops, Im in trouble!!!