I used to love this bank. But i guess since COVID-19 they have hidden charges. Also when you call for customer service you have to deal with Keisha, Bianca, Diamond, and they never seem to be having a good day.

John Isaac Gradberg work there and he is awesome worker in longview Texas

Went in to apply for a loan and we normally work with Debra ( she is awesome) but Debra was busy and put us with Skye Weeks. She was amazing and fast, she explained a lot of questions I had to where I understood them, while all the time I had been doing somethings wrong where I put money on a loan payment. ETPCU has always been good to us. Not only to me but now my son banks there and has started his credit with them and has been able to get loans that he thought at age 19 he would not be able to get. Our whole family banks here at the ETPCU in Kilgore. We love them.

Everytime we are there we are treated really great. They are friendly and polite and helpful in all ways.

Polite friendly staff. Wide range of services and reasonable fees on services that require them.

Great bank ive used serveral i havnt had any unusuall charges or overdrafts freindly staff quick and very helpful

Theyre good about working with you on loans.

Very friendly and helpful.Been members of the credit union since 1992.

Worst bank in town they will try and charge you for everything. They also have the worst employees they are rude and always look pissed off. You picked your job dont take it out on other people.

I do not care for this bank have been with them for years. They have been charging crazy fees lately. Looking for a new bank now.

Love the people, theyre very nice.

Trying to sell a truck to one of the customers, cant get them to return phone calls /emails.

Airhead staff that has no clue.

Great people to work with.