The staff at Research is top notch; from the registration to the send off I was made to feel like I was the most important patient there. All were friendly, caring, and responsive the entire time. Ive been in many hospitals in my life but this was by far my best experience. When even the director comes by to see how youre doing, you know they are doing their very best!

I loved the lady at the front desk. She couldn’t have been nicer or more helpful in making sure she zipped through the forms. I came early and they were able to get me in early. The mammo tech was so sweet and careful. And gentle! I really appreciated her professionalism yet warm demeanor.

Very friendly service on the part of the registration desk receptionist and the lady technician doing my mammogram!

The staff at the Brookside location are great ! They were genuinely concerned about me. When they found out that my appointment had been booked at the wrong location, they called to correct the matter, and got me in to have the procedure done that day. My waiting time was only 15 minutes. I truly appreciate their efforts because I was able to see my doctor and get the procedure done in one day rather than two. Thank you !

All the nurses were awesome! I enjoyed the experience. Wish I needed another surgery!!

Overall a great experience. The front desk was welcoming and very polite. After filing out my paperwork they came to explain the next step in my process. Within a few minutes a nurse came to take me to do my cat scan. She made sure I was comfortable and well covered as she placed the leads. Which I greatly appreciated!!

Very personable and efficient staff who answered my questions. Clean facility conveniently located to parking lot. I especially appreciate that they adhere to the scheduled time of appointment. I had results from test within three days. Also very nice. I would recommend them.

Let me start that the following issue is not limited to RMC Brookside but is shared by the entire medical system that has become pretty unmanageable for the individual patient. Now, that most places belong to a huge corporation, it has become a real torture to do something as simple as making an appointment. First, you need to provide your entire information to someone who says, clearly, that they merely take information and pass it on. Then, with luck, the scheduling people actually contact the patient. I say with luck, because if I do not happen to be available when they call, the entire process starts all over again since the new system has only an answering service and one can never reach directly the department or the physician that one really needs. Let me be crude--the system stinks and until people wake up to it and demand a real health reform, everything will get more and more complicated, more and more cumbersome, and more and more patient-un-friendly. Horrid, really. Apologies to the nice people at RMC Brookside--this is emphatically not a personal review and no malice intended. It is simply an observation on the entire health system which cries for a major reform.

I have been a patient in the Brookside PT program for rehab from 4 surgeries. I had knee surgery and a rotator cuff repair and 2 lumbar back surgeries. I have had 3 therapists I would like to thank for my wonderful rehab experiences they are Glenn, Pam and Mary Jane. They are awesome, kind, compassionate and caring. Currently I am doing aqua therapy and I think it is very helpful. I hope to not need therapy in my future but I would definitely recommend Brookside Rehabilitation.

Everyone was very nice, calm, and answered all my questions. Dr. McKee, Raquel (forgive me if misspelled) and Briana were very kind and helpful. It means so much to value each other. I give them all 5 stars!

I had a great experience from the time I checked in until the time I left. The registration young lady was awesome great customer service made my day.

I ALWAYS go here for my emergency and non emergency medical needs! Great staff! Friendly staff and very clean! They will have you in and out in no time! You will get the best care here!

My experience was great. Heidy was amazing walking me to my first mammogram. She eased the whole process. I had not discomfort whatsoever.

Staff was friendly and professional, Gina at reception was delightful, made you feel at home. Testing was on time and completed in short order, very happy with this visit.

I went in for ankle and broken leg surgery on Wednesday 5/5/2021 the front desk staff saw I was on crutches and had me sit down and brought all of my paperwork out to me, when the nurses in the back came out to get me I was on the wrong side of the waiting area they open an exit door closer to me soI wouldn’t have to go all the way across the lobby, the pre surgery prep nurse was so friendly and helped me through my concerns about the surgery and she even made it a point to track me down before I left and wish me luck on my recovery. Everyone in the surgery unit from the minute I walked in the door to being helped out to the car to leave was absolutely caring and awesome. I highly recommend there surgery department.

It was really good! Receptionists to technician were nice, helpful and friendly. Thank you!

If I am ever in need of emergency services again, Ill be sure to go somewhere else. The doctor assigned to me was short and dismissive when it came to discussing my health. He downplayed by symptoms and pain and essentially diagnosed me with something that had absolutely nothing to do why I was there in the first. He also seemed highly frustrated when I asked for more clarity around said diagnosis.Also---whyll being given medication through my IV, the nurse said, It looks like this vein is about to blow. Actually, I know this vein is about to blow, Im going to just try it anyway. WHAT?

Had a great experience. Everyone was very polite, friendly and professional.

I had a great experience, They got me in quickly dr and every one was pleasant and helpful. I got the treatment I needed, and I was feeling much better.

Ive been going to Research Brookside for about 20 years for mammograms. They are always quick and polite, from the people who check you in to the person performing the mammogram. I highly recommend going there.

The care I received was excellent, however, the wait was long. I would definitely recommend this emergency facility and would use them again.

Got in right away. Dr. Patel and the other medical professionals treated me with great care.

Dont go here if your seeking medical attention.You wont get it

Friendly, efficient, and professional. No stress visit. Not sure the experience could have gone any smoother.

I had surgery on march 5th, 2021. Thank you so much Anna for comforting me. and Allison, thank you for being so patient with me. i love this place and i felt safe in good hands.also, thank you Kelly, and the nurse that was shadowing her today. they both did great.

The services and staff were great. However, I had to wait 45 mins past my scheduled appt time, which Im not happy about. I was the only one waiting too.

I visited the Infusion Clinic for the first time. I had a very pleasant experience. Tracy, the nurse, was very knowledgeable and courteous. She definitely eased my fears.

I received excellent care at Research Baptist from the security at the desk,the nurses, the one who registered me and the Dr who examined me.i am grateful for the care everyone gave.thank you so much.

I have never had such an incredible experience with another clinic. This is the most amazing place! I see Dr. Bailey and she is so wonderful, thorough and knowledgeable. They are punctual too! This is so important to me! Especially when working around my job schedule. I recommend this place to everyone.

I always receive very good health care information for my health care needs to stay healthy.

The staff at check-in was pleasant and greeted me with a smile. The nurse that performed my mammogram was was pleasant, and explained everything to me before the procedure and walked me through each step and made sure I was comfortable. I was nervous going in but she made the entire experience completely comfortable for me.

Great, clean, helpful, and professional care in their ER.

Had a very positive experience. Nurses were great and took good care of me. The procedure was well done. It started on time. I would recommend this facility for out patient surgery.

Most comfortable mammo I have ever had. The tech was highly skilled and so nice. Thank you.

Everyone was so sweet and caring. Absolutely would recommend them to everyone.

My recent visit to the Brookside Campus of Research Medical Center was very well done. The COVID protocols were in place, the technician was very efficient and friendly. I highly recommend their services.

I just love my lymphedema therapist and shes concerned about my well being!

Every nurse i have had has been wonderful and attentive. My favorite nurse is Reuben. He is a hoot. He is thorough and i simply love him. Even the Doctors are thorough and nice. The visit was quick. They have a wonderful staff there. Thank you for the excellent bedside manner Brookside staff!!👿❤💚💜💙💛💓

Dr. LyBarger was the very best, answered all questions and did a great surgery too. The nurses all were the very best, very caring and calmed all my fears.

Quick service, thoughtful, helpful people.

I have been going to Research Medical Center for years for my mammograms, X-rays, MRIs, and other tests. The staff is great! They are always helpful, reassuring, and polite. They manage their time well, as I have never had to wait for more than a few minutes to have my procedures done. I would recommend Research to my friends, family, and anyone else looking for good, thorough, and compassionate care.

The entire staff is always professional, nice and friendly! Thats why I continue to choose this location for my exams! Thank you!

I understand newly hired residents need training but boy oh boy I didnt get good service. I was told I would get a flu shot, didnt happen, I was told I would have to fill out a form due to my depression, didnt happen...further more everything that I went in for was resulted in to get just getting an xray...additionally, with my suggestion I had to request that I have my urine taken and to have my blood drawn to help determine or rule out what was wrong with me. I felt like I was the doctor this day because I wasnt heard at all. I felt my doctor was more concerned about her appearance than me. SHE WAS TOO FLASHY WITH HER JEWELRY, HIGH HEELS AND WARDROBE, ALL THAT IS UNNECESSARY TO THE PATIENT! For now on I will do my research and find me a new doctor with more experience. PLEASE DO RESEARCH ON WHO YOU CHOOSE FOR YOUR CARE!!

I love the staff. From the front desk to the doctors office, they are so professional and courteous. I feel taken care of whenever I have to visit the campus. Keep up the good work.

My mammogram was easily scheduled. The wait time for the visit was not too long. The technician was excellent. Results were back in a few days. Overall great experience for something I never look forward to!

My visit was fast and the personnel were great. They answered all my questions and made sure I understood options for follow up care.

I entered the ER about 7pm, just after a rush, I heard from staff. The staff was professional. I felt they got me through the needed exams as rapidly as they could. I appreciated their help..

My experience at Research Medical Center was Great as always, From the emergency room to putting me in a room for observation was great . The Cafeteria employees that brought my food was friendly, very polite. Always went over the menu with me all throughout the day ☺ and always came intoy room following the Guidelines. The Nurses that care for me through out the days and night was also Friendly, Respectful, and showed there knowledgeable ,professionalism and caring. My Doctor Syamala was very polite, Caring, Communication wit me was outstanding, making sure I understood what was going on and his best option and concerns. So Overall my Stay was Very Pleasing and wouldnt go anywhere else for my health and Treatments for me . Everyone went above and beyond my stay and I truly appreciate all they did for me . The quality of the entire staff is awesome.

I recently had a nerve block in my knee for chronic pain. I live 3 hours from Kansas City and, therefore, Barbara, R.N. did a lot of calling and checking up so that I could get my blood work and covid test in my hometown. She followed up numerous times to make sure things were in place and then called to check on me afterward. Dr. Rosenberg explained the procedure and possible future treatment and also requested follow up. When dealing with chronic pain, it means a lot to have people who are on your team.

The emergency staff is amazing they took really good care of me and they did everything to try and pin point what was going on with me.

Nice and clean easy to find.

It has been some improvements. They now have robes for upper body procedures, instead of the cut-off, neck closure gown that you freeze in. Scheduling department, needs to be improved. Scheduling patients in for a certain times and telling the patient a different time, is an inconvenience for the patient. It also puts a strane on the staff. Thats a cocktail for added stress, impatient patients, resentment from staff, etc.

The staff was amazing. My nurses were very prompt and knowledgeable Ellie, Mark, Clint and Ummi. The PCT’s Carmen, Miss Terrie, Marquinette, Sandra and Leeia were more than helpful and friendly. Miss Zelda from housekeeping made sure my room was nice and clean. The food options were able to be tailored to my dietary restrictions and the physicians helped me back to health in such a professional manner. There were two intake nurses on the blue team Kim and Thomas who weren’t very pleasant but the other staff made up for that. Thank you Research for helping me with little staff and lots of care.

Great staff! Kelly was my nurse for both of my cataract surgeries and she took very good care of me. Highly recommend!

ER Dr. Brown was very helpful, as was most of his staff.

I took a friend there he said it was adequate

Great experience! Nurses were very kind and helpful.

It was a great experience for me and staff is very professional and caring.

Very easy friendly and expedient service.

I woke up with severe flank pain and drove straight here with my husband to the ER. I was seen by a doctor within 20 minutes of arrival to the ER. In less than 2 hours overall my labs and imaging were completed and I received my diagnosis/ symptomatic treatment of a kidney stone. Very thankful to have this ER close to home and for their efficient yet thorough treatment. Thank you to the ER team.

I visited the testing area for a mammogram. It was a pleasant visit. Staff was very kind and helpful.

My entrance into the offices went smoothly and comfortable. I didn’t have to wait long and was attended by a very kind and professional team. Thank you all.

Very good experience.

The overall experience here was phenomenal! I feel like my standards for care are very high since I work in the medical field myself, and I couldn’t have asked for better care. I would definitely come here again if needed. Everyone was very friendly. Jasmine started off my experience a couple of days prior to my visit, over the phone, by answering a couple of questions for me. She laid the groundwork for a great experience and it continued throughout. Thanks everyone for your great care.💜

Very early visit young lady at the front desk very pleasant and the rest of staff was great

Dr. Shapiro and his team were very informative and helpful on surgery day. Recovery has been very easy and the one follow up visit went quickly. I would recommend Shapiro to anyone.

My care was great. The staff was caring and kind.

Good morning to you. The service I received from my last visit was very good. I didnt have a long wait and the nurse was kind, considerate as she explained the procedure to me. i would definitely advise friends and family to try Research Hospital for their medical needs.

I had a positive experience at this facility. I was registered in a timely manner. Had a very short wait time before my procedure. The nurses were very friendly and professional. I would definitely go back there.

The entire experience was smooth and seamless. The nurses and staff were remarkable and cared about my well-being. I appreciated the intimate setting and expediency of the appointment.

When I walked in, the security guard was pleasant and helpful. The charge nurse who took my vitals was efficient and understanding. The room was clean and the room nurse was kind and worked to generally put me at ease. The nurse practitioner was quick and resourceful. Ill be coming here from now on. Thanx guys!

Checked in for Outpatient Services. Staff was Excellent!!

I had my first mammogram at Research Medical Center Brookside Campus and I received amazing service. Emie was so friendly and took time to explain what she was doing each step of the way. If you have been putting off having your first mammogram or are overdue for another one... give them a call today to schedule. Thank-you Emie for making my first mammogram experience an easy one!

The staff was very nice and polite. The security also. Went for x-ray the technician was so nice and made you feel comfortable in the process.

Staff friendly and Dr. Beer is wonderful

The technicians were fantastic (5 stars) but the money end was terrible.My doctor said it would be a $50 test. When I arrived, I was told that the price would be $400. (Not the hospitals fault...my doctors price was based on having met my annual deductible.)I paid $200 and asked to be billed for the remaining $200.A few weeks later, I got a bill for $892.90!I called the billing department. The woman who answered the phone was very helpful with information. She saw $400 in the computer as the estimated price entered on the day of my test.Please note....I was told that $400 was the price for the test, not an estimated price.In the end, the billing department offered me 10% off the $892.90 if I would pay a lump sum that day. I took the reduction because it was the only solution offered.In the end, I paid a total of $1,003.61 for a test that was quoted as $400.I think the hospital should have honored the $400 price.

I got there early. I was checked in right away and my appointment was over before my official appointment time!Very nice!Very friendly staff also.

The staff was very professional and friendly.

My ultrasound was handled efficiently and the technician was helpful and friendly.

I had an excellent experience. My PT went very well and I was pleased with the outcome.

I was checked in by some great ladies. Then preceded to get ready for my surgery. They took very good care of me and made me feeling very comfortable.

They were very nice and the month of October they had a bag of little goodies for you and just took the time to care.thanks for your kindness and little snacks in the waiting room.

I was having difficulty breathing and stomach muscle spasms and pain. My nurse Aaron took me quickly to a room in the ER within minutes many other nurses appeared with each doing different procedures while keeping me calm. As I was being assessed I was being told what they were doing and why. I just can’t thank everyone in my room enough for their tender care and real concern after scheduling a CTscan they were able to identify the issues I was having. I give the ER group who helped me a positive 10. Once again thank you all Aaron,Rose and Fletcher Schubert NP and Emi in the ct area for a job well done

Friendly staff, very welcoming. They made me very comfortable and answered all my questions.

Very caring hospital, I enjoy going to research. They help with everything. Just Awesome

The overall experience was good. Getting there from the south required driving over the worst-maintained streets that I have ever driven on in Kansas City. They should be an embarrassment to that section of town (e.g. Holmes Road) Huge and deep potholes all over the place that could do much damage if not avoided. But, medically the visit was fine.

All of staff where helpful & explained procedure.. I was in & out within 30 minutes. My primary care MD, Jennifer Tieman, received report & put in portal within 48 hours.

I was seen in a timely manner and did not have to wait long at all for my blood test or bone scan.

Mammogram done in timely manner and done by friendly and well trained staff. Everyone is always very friendly at this location. Have been using this location for years. Registration is easy and appointments are timely.

Thank you to all the Staff, Nurses and Doctorsthat took such excellent care of me. I am doing very well since my procedure at Research.With deep appreciation,Mel Prezant

Very friendly, patience and knowledgeable.

Care was courteous and prompt .

Everyone I came in contact with was friendly, caring and professional. I was kept comfortable and they all made sure I was aware of what was happening.

Dr. Winters is an awesome pediatrician.

Everyone was nice and very helpful

Clean facility, friendly staff, informative imaging professional. thank you

Very professional and friendly.

Quick, competent care. But like all ED visits, ridiculously expensive for what was a simple issue.

The reception, waiting room and tech are top notch professionals with a friendly caring attitude.

My feet still hurt and swollen