Front desk clerks very nice - nurse practitioners extremely knowledgeable & doctor T is super !

Atrocious, would not recommend. I went in for a walk-in appointment last week, and it was absolutely dreadful. The wait times were unreasonable and the front desks organization in regards to the order patients get served was almost nonexistent. Once in, you wait a few hours more just to listen to staff gossip instead of doing their jobs? The doctor herself was attentive and had decent bedside manner but ended up sending the prescription to the wrong pharmacy. I went back in today to pick up the prescription and the woman at the pharmacy counter was rude. Overall, a miserable experience and Ill likely never go back.Edit: Its been about three weeks now and I still dont have some lab results back. I suspect the test was straight up lost, and the message Ive left on the online patient portal has been completely ignored. Incredibly unprofessional.

My elderly mother is a patient here. Theyve always been welcoming from the front counter, the nurses and Dr. Potter. Faster than my Meritas doctors office that I spend almost 2 hours overall in one visit, sitting and waiting. My mom always feels cared and relieved after her Drs appointment at KC Care. We greatly appreciate it!

Extremely polite, nice, and genuinely caring. All staff Ive met here have been magnificent characters. I tell everyone I can about the services they offer, and know that theyll be in capable, welcoming company.

Ive been coming here for YEARS, atleast 10 years by now. This is my favorite clinic. They have been able to diagnose everything from my stomach tumor to a rash break out on my skin. I will forever support this clinic. I love them.

Horrible. They scheduled an appointment for me on a day they were closed. Admin staff were very rude and slow. I dont know how these people are still in business.

This place is so impressive. Ensuring access to quality medical care for everyone is so important. The doctors and nurses are so professional and kind. It is a breath of fresh air.

Called to confirm my appointment and the lady was so rude. Always sighing and talk down to me. I called to CONFIRM, not wanting to show up to a location change just for me to be in the wrong place. She basically said I was stupid.

I don’t know what I would do w/o this Clinic. They have been there for me when I had no where else for assistance in my health. The doctors and staff are amazing. In past years most all my life when I was employed with insurance I never had better care. Thank you for being here KC Clinic.

Friendly and welcoming staff.

Great staff. Been an established patient for 2 years. Most PA and dr’s there are not looking down on you and alter the care they give due to addiction or mental health , disability ext... I also use the pharmacy there sometimes I get name brand medicine cheaper then at say CVS. Some of the tech or nurses assistant could be better trained in some basic medical operation of their equipment. Overall I love this place over others that discriminate. The walk-in process to get established in lengthy but after being established and regularly visits it goes quickly and they work with no insurance also Medicaid don’t know about other insurance.

By far the worst experience I ever had. Literally. I had 2 appointments and they were inaccurate both times. Even after going to a different physician, I ended up just switching hospitals. I don’t want to go into detail because it’s personal, but the fact that they prolonged my test results ruined my life!! If I was treated sooner I wouldn’t be in the position I am now.

Its a great healthcare place for anyone who does not have insurance, also a great place for homeless people to be able to obtain Quality Health Care service.

Going to KC Care has been a nightmare. The only thing I can say in their defense is the problems may be because of a lack of funding. And if this is the reason why, I really hope they get the funding they need, because we need good public health services.However avoid if you can. My appointments have been missed/scheduled wrong regularly. My medications are rarely refilled on time and often sent to the wrong pharmacy. It is almost impossible to get a hold of my doctor and as a result I go without needed medications. At the time of this writing we are in the middle of a pandemic. But the problems existed long before this.

Im very sympathetic to the fact that covid makes things difficult and everyone is just trying their best, except that this does NOT strike me as an organization that even comes close to trying its best. Their covid testing had a 7 day turnaround, which I would understand (lots of folks trying to get tested right now) except that basically everywhere else in town is doing it in 2-3 days, AND they never mentioned anywhere on their site that it would take this long. I only found out after driving to their pop-up testing center and getting the test done. A full week later when my results finally did come back, they didnt relate those results to me in a voicemail even though I filled out a form that quite directly said they should. Rather, they wanted me to call them back. When when I did take time out of my day to call them back, I was on hold for very extended periods and my calls consistently went to voicemail. Making someone wait an entire week to know their results and then making it as difficult as possible to get those results once they are known is exactly the kind of thing that makes people not bother getting tested.

I went here today and had a great experience. The staff was top notch from the receptionist, nurse, and doctor. From the moment I walked in I could tell this staff actually cares about their patients. Everyone genuinely seemed happy! I feel lucky to have health insurance and I’m glad this facility is here for the folks in our community who do not.

Every staff member I have met so far have been very helpful, professional and nice!!!

After recently becoming unemployed and losing health insurance, I needed to visit for a check up. Professional and friendly staff. Front desk and medical team are all on point. This is a great service to the community. Thank you.

I’ve not once had a worse experience in my life. I waited 4 hours. Do not go here! They will tell you it will be only a 30 minute wait but you will wait half the day. Go to the Sprint Center Urgent Care instead.

Judgmental and discriminatory. They make it virtually impossible to have a check-up appointment as needed to get long term medications refilled.

I got all the help I needed with a very prompt friendly, experienced, professional, and helpful, staff. Their facility is clean. Also I enjoyed the atmosphere. Thank you KC Cares.Client.

The staff and wait time for me were PERFECT! Except for the actual dentist! It was the most painful experience Ive ever had. I even asked for antibiotics and he said I didnt need them only to end up in the ER to get them. I dont have insurance so now my Bills are even higher.

Very helpful staff. They speak to you like a person and not over you. They care about my diabetes and hopefully curing me. I love this place. Great for our community that cant afford health insurance.

Great services. But if you need to get ahold of someone good luck. Never answer the phone.

Had a couple negative experiences as a trans woman, but things have been getting better and easier. Staff is fun and professional and always help me with what I need even if we have trouble communicating at first we always figure it out and I leave feeling good. Very busy most of the time so waiting definitely sucks but as long as you have free time for a while after your scheduled visit everything will be fine.

Did not help me, a Chronic Pain Patient 😿

They are very professional and always helpful.

After calling 3 times and leaving a message to schedule an appointment they still have not returned a phone call. I saw a physician for a year and then that physician no longer practices there so now I have to go in as a new patient. It would have been nice if they would have called and let me know that the physician was leaving. If I ever have my phone call returned..

The doctors and nurses are always very helpful. The front desk staff... not so much. Very rude, dismissive, condescending. Not pleasant to check in here.Also, watch your billing amounts. Every time I go, they send me a bill for what my insurance has already paid and claim they never received it. Once I call my insurance company and have them send over a copy of the explanation of benefits, magically they find the money. Very sketchy. The billing office has even told me my insurance paid them, then took the money back so it was my responsibility. Got my insurance on the phone, had them talk to them, amazingly they found an error in their system. Double check everything they charge you, otherwise you will get screwed.

So I don’t have many options with my current insurance, I was basically forced to go here. I at one time long ago sought out mental health care here and it took them over a month to respond to my voicemail.In order for me to pick up a new primary at this place I had to go to open clinic, little did I know I’d wait 3 hours in the waiting room and then another hour in the exam room.My follow up appointment a month later, I got right in, but then once again waited 1.5 hours in the exam room.The doctor I’ve been seeing is not very friendly or personable, he seems cold and callus, but I suspect that this place is like this because it’s understaffed and just pumps people through without caring for its patients.I have had to reschedule my appointment today and have been waiting on the phone for over an hour. The mailbox is full so I can’t even leave a message!!The staff gossips in the hall ways and the waiting room is not the cleanest. Other wise staff is decently friendly unless it’s the scheduling girls you’re talking with.I don’t recommend this place if you don’t have to go here.

I had a lapse in health care coverage and seeing the Dr/Nurses here made me really disappointed in the quality of care I had paid thousands of dollars for. Each practitioner genuinely cares for the holistic well-being of their patients. Each appointment I felt listened to that my concerns were taken seriously and that the treatment plans made sense for my lifestyle. The scheduling staff can be a little disorganized however hands down the best group of medical professionals volunteer their time here. Its an amazing community resource and deserves so much more attention for all the people that it helps.

Id give 5 stars if the receptionists up front werent so rude, the doctors and nurses in the back are beyond what I expected. Theyre very kind and the doctors tàke their job very seriously. They go above and beyond to do everything to make sure you are comfortable and are understanding of treatment plans.

I called various times before to schedule an appointment for the first time, but not luck getting any assistance. I try today again, and the staff member provide me with a very low non helpful professional service. Her tone was rude and zero welcoming! If this is to get an appointment, I can’t imagine getting treatment in here. I decide it to go somewhere else.

Friendly people good doctors great pharmacy

Great people but the wait time is ridiculous i made an appointment for one and i still havent been called back its basically 2 now. This is by far the worst wait ive ever experienced

I thought Id give this place a try and got in quickly too see a doctor. Staff was very nice and so was the doctor. I think they do a lot of good for the community.

Went in as a walk in on a walk in day. They scheduled people over my walk in appointment in jumped over me. Have been here for 3 hours now in still 9th on the list. I have watched this room full up and empty 4x since I been here with people just walking through the door. Mind you didnt take any of the 1st people who made it here before they opened at 1:30. People just walking in and walking getting called in going back. We are all walk ins at this point why you schedule someone over someone who was here before The girl that just left had been here since 10am in hadnt been seen. Asked for money back but the money she paid for her co-pays.

Amazing nurses and doctors! They really took their time and treated my mother and I well. The times in my life when I have needed their services, they have always been top notch....better than going to a regular doctors office!! Thank You KC Care!!!!

I will be the first to admit that their office staff leave much to be desired. However the doctors and nurses on staff are super helpful and caring. this place saved my life with the medical conditions I have. if I could not go to them I would be in a world of hurt.

Do not trust your life to these people. I wasted YEARS trying to have these substandard failures help me with my blood pressure. It only went up and up and up. Then I went somewhere else and within a 2 visits my new place identified a genetic disorder that KC Poorcare Clinic missed repeatedly.KCCare clinic is a cabal of the worst minds and rejects.Do NOT trust that any of the rejects that work here. They are un-qualified to help.

This place is ghetto AF. The so called Doctors dont dress like doctors. I went in to get my hands looked at because I think I have arthritis. The doctor talked to me for a little bit and did one freaking test which was ridiculous. She told me put your hands together and tell me if you feel pain?. Like what? Im no doctor but that doesnt tell you if I have arthritis or not. She also said your hands dont look deformed ..from 6 feet away! What a joke.They did give me a blood test. I dont know why...its been a week and still havent heard anything about my results.The automated phone line is pointless. You just go in a endless loop. It just rings and repeats it self over and over.This happen to me at 9:30am on a Thursday.This place is pretty much a HIV clinic and if you want to get your moneys worth go somewhere else.

The doctors and nurses are awesome 5 ⭐️ the only problem I have is getting phone calls returned when you call and leave a message. I’ve called the pharmacy tech I have called the nurse to try to get some answers so I can get a prescription filled and haven’t received a phone call back and it’s been three days. And I’m out of my metformin.

I was in 3 weeks and a day ago and still had not received my results. Today I finally got a call telling me my specimen was never even sent out. This is after weeks of calling and being told my specimen was sent to Truman for lab testing. Now Im being told that Truman never got my specimen and neither did Lab Core. Im coming on 2.5 months of dealing with this issue and I thought KC Care was actually going to help me. I specifically asked at my appointment if I needed to do anything else and they said No. They had the specimen they needed and would have the tests ran with that. They actually admitted that it sounds like someone on their end dropped the ball which is more than anything else theyve done for me over the past few weeks. Thanks KC Care.

Could not be more respectful and courteous. Thank you a million times over.

I have nothing against this clinic about the clinics pediatric and regular walk in clinics are great it’s great thing that they’re doing for the committees around surrounding area but it’s a bad thing when they give my wife and my kids the runaround when clearly my kids are sick and I need to be seen right away and they’re told to go to one facility and I told her I’d go to another facility in the told they can’t walk in they have to make an appointmentThis is something that they have to work on

I’d advise anyone to not go here.This clinic let my friend with some serious health problems wait in a paper gown for 1,5 hours. She had to pick up her kid from daycare after waiting so long and didn’t get the help she needed from this clinic.

I just called to get pricing on a tooth extraction, $75-$150 for a simple tooth extraction with no insurance, I thought this place was a sliding scale clinic based on income. When you make less than $1,000 a month with $780 rent+ everything else that costs in life, $75 seems a little ridiculous! Why cant I find someone to pull this darn tooth out for like $20 or less? Man, I dont even need any novocaine, just pull it out!Plus, the ladies I talked to on the phone were very rude and acted like they didnt wanna even answer my questions. Why do I even have to make an appointment just to know the actual cost of getting this tooth extracted? You should be able to provide me with that information over the phone; Im not gonna wait in a waiting room for 1-3 hours or more just to find out I cant afford to get the tooth extracted anyway, plus I dont need any evaluation or xrays, Ive already have had them done today somewhere else, I know what the problem is! I JUST NEED IT PULLED OUT! FOR A FAIR PRICE!

Fast friendly environment caring and compassionate doctors I would highly recommend this place to those in need.

This place is GREAT. Friendly and caring staff...Low price quality care!

All the employees are nice, the doctors are great and its not expensive to be seen. The pharmacy is a life saver, money wise.

Avoid this place at all costs. I had an appointment here for 9:00 am and it is 10:00 am and have yet to be called. Lowest quality healthcare is provided here. Don’t go here just because this place accepts your insurance plan.Update: The registration team put me in as walk in appointment despite me having an appointment, causing the +1 hour wait.

I went to this place over a month and a half ago. Service took hours to get to the back and additional hours to get my services and results. Not organized or clean, equipment used wasn’t disposed of properly. Also, been waiting for a referral and have yet to hear anything back or get my calls accepted. I wouldn’t recommend going here.

I have been getting some very important long term medical care here and they are nothing short of amazing. 1

Very helpful staff friendly doctors. Works with payments which is awesome .

This place is terrible .. they have you wait along time and then I had a appointment then they say I’m not in the system and they go by a sliding fee which their dentist prices is ridiculous!

If your white you will wait 2 hours in the waiting room. If your black you get called back within 5 minutes of checkin in for your appointment. Waited two hours with a appointment time. Wasnt worth waiting any longer. Front desk people are very very rude. Unwelcoming and very cold.

Im highly impressed with this Clinic. Micheal has been amazing help coordinating all my appointments, I travel far so I try to do as much as possible at once. The facility is clean and all the staff member are more then willing to help and look happy to do so. The lab is great. My provider is wonderful. She is truly making sure that I am cared for the right way. Im so grateful I was referred here. I was being seen at a highly recommended dr and she messed alot up. thankfully kc care, Cares enough to help me.

Everyone is so professional and nice, they really care about your health and wellness. Its a fact that they are TRUE to their mission!

Very good place, good workers and great doctors...i just wish they put my order in for the pharmacy like they was suppose to

Horrible. My appointment which I let several nurses know was urgent.. several things really seriously wrong with me. I NEEDED A PAP SMEAR. My appointment was at 2pm and well ...after waiting naked in the doctors office for over an hour its now almost 4pm never even saw the doctor and I had to leave. The nurses laughing and giggling in the hallway did it in for me. Not a soul in this place is in a hurry to do their job

I was never able to even make an appointment here. I spent a whole day on the phone waiting for someone to answer. I was continually sent back to the main menu and had to go through it again numerous times for no one to ever answer. At one point I had cycled through the main menu and was waiting on hold so long they just hung up on me. I tried pressing 4 to speak to a person and had the same thing happen. After a full day of calling this place I never spoke to a single person and there is no option to leave a message and have them call you back. I ended up making an appointment with another clinic that had an online option for creating an appointment. I will never try to make another appointment here again, and even if I did try I wouldnt be able to!

Awesome place just need bigger facility and more doctors on staff.

Love this place! 💘 Helped me get my super expensive meds for free! The front desk staff is awful but... Other than that the place is amazing! I have hep c and they got me my treatment which is $30,000 for free! My mental health meds which are $3,000 a month for free! I am so grateful for them! Love Dr. Thedinger!!! And.... Nurse Pam!!!!

Dont go here and get a referral to be seen somewhere else they will never send it the lady that does them mrs cook never answers the phone even Truman downtown is better

I am writing this as a public service announcement, in case anyone takes the time to read these reviews: I went to this clinic to ask questions about PrEP, the preventative medicine people can take to prevent HIV. I am a nurse, so I am always cautious about accidental needle sticks. When I found out that the medicine requires 3 month check ups, because of the possibility of liver toxicity, I decided the medicine was not for me. However, the nurse practitioner tried to pressure me into taking it, and when I stood up to move she stood in front of me to try and block my way until I agreed to take the medicine. She also insinuated that I would be irresponsible for not taking it--but she never asked if I already protect myself during sex by using condoms. She just presumed I engaged in unsafe sex. I just wanted information, and I left feeling frustrated that this person is coming in contact with people in the LGBTQ community. It is a shame that this is the major resource for free health care in the Kansas City area.

They are wonderful people they go above and beyond to help

My friend who has no insurance went to the clinic hoping to get checked for his diabetes. The receptionist rude. He waited 2.5 hrs to be told to come back in a month. Did not see a doctor or even a nurse. I thought this clinic was to help indigenous people, but no. Go to another facility that cares for poor people.

This is a wonderful clinic with such great doctors and nurses, I am truly grateful for them. I would absolutely recommend to anyone.

They had me waiting a very long time for my SCHEDULED exam. The receptionists even had others go back that came long after I did, then they realized they forgot me altogether. Then when I got a simple presrcription for birth control, even after I gave them the exact one I take, they messed it up. I had to bring it back and they sent it to WalMart and still sent the wrong order! It really couldnt have gotten any worse!

So unresponsive and not there when you need them. I spent months contacting them for prescription refills, but they never responded to my requests. I even went personally to the clinic and they were of no help —“we will get back to you,” they said. So, I gave up, and had to rely on an old doctor from out of state. That’s a very irresponsible thing for them to do... Not going back there ever again.

Very professional and doctors that actually listen instead of rushing out the door. This place is more then just a clinic there family and also care for the community well being as a whole.

Income based very helpful but when you make an appointment you need to keep it.

They never ever answer the phone or return your messages if the voicemail box isnt full that is (it usually is). I went to the clinic a couple of times for minor medical procedures which were good experiences and because I have very little I was seen for a $10 donation. I have long struggled with mental health problems so I decided to seek mental health services. I saw a psychiatric nurse practitioner multiple times for a $10 donation each time or so I thought. Months later I learned that they were sending bills to my parents house (I dont even know why they asked for that address or why they sent the bills there). So now I keep getting bills for services that I never agreed to pay for. Their billing company is worse than useless and offers no help at all. I call KC care clinic every time I get a bill (once a month for about a year) and no one EVER answers the phone at any extension. Every mail box I have found is usually full and if its not they still never return your call anyway. This place has caused me far more stress and anxiety than any help they provided me.

The website says the Pharmacy is open on Saturdays. I planned this Saturday visit to the pharmacy and myself along with 4 other people where very displeased to find out there not open on Saturdays according to the lady who answered the emergency line. Please update your website

I had a horrible tooth that need to be removed they were quick and got me in without an appointment they were great and patient they even had a little issue with removing it but worked hard to make sure i was comfortable would recommend this place to everyone

They lost my blood and urine specimens after I waited the waiting period for the results. Not to mention 3 out of the 3 appointments I’ve made with the doctor there has had to be canceled because the doctor was not going to be in that day only after I took off of work and was there waiting and wondering what was going on. By the way I caught on by the 3rd time.

Ive been trying to get a hold of them for quite some time now. I would call and it would ring and ring eventually I tried other options on the phone menu and they started to actually HANG UP on me. I could hear someone talking and laughing then slam the phone down. I probably should take my health some where else. Glad they didnt answer at this point!

Its ok not much has changed in 6 years

Im trying to get a hold of them now and still cannot after four whole days. Im trying to schedule an appointment and no one will answer.

Bad service and they delete/hide comments that others have posted. -Hid my friends comment that called them out- Not to mention they gossip about your medical problems and probably violate Hipaa on the daily. DO NOT GO HERE.

They keep putting me off.Have called many times for appointment and they say they will call me right back but never do.They say there here to help people with HIV.What a big JOKE.

This place up until now, has been a Godsend. Recently its been impossible getting what I need, and it would start with them answering or returning my calls to make an appointment. Super stressed out now.

Great people, hard workers, very helpful

They cancelled my appointment the day of. Because they were closing the afternoon clinic today.

This place is a joke. Ive been calling for four hours straight trying multiple extensions and no one answers anything.

Keep up the good work

Would of gave them higher but Im having a very hard time getting my meds!!!!!!

We have spent 4 days on the phone and have gotten no response we have called every option available and still no answer.

First come first serve is a lie, waiting room cleared and re filled twice

Customer service is trash.

All staff is nice.

The woman that i talked to change my appointment time sounded really arrogant and annoyed by a couple of simple question that i had not really professional /never stated her name or anything like that and randomly hanged the call on me /terrible services wont wish that type of treatment to any one.

LOVE THIS place

Always there when needed and confidential.

No one ever answers the phone

Save a life, be cleanly!

Unprofessional.

All the people who work at the clinic are very good, I am very grateful.

Excellent service, friendly and fast.