I have nothing but good things to say about theMetabolic Weight Management Program that I was so fortunate to participate in. All the staff I worked with were so helpful and pleasant to work with. If I had any questions, they responded in a timely manner. I felt they really cared about me and the progress I made. They were so encouraging to work with. I met with Tori, the dietitian, twice a month and really was provided with such useful and helpful tips to lose weight. She provided me with excellent emails that were very helpful. Through her efforts, I had great success with this program. A special thanks to Andrea and Tori for all their support and help.

Had to wait over a month to find out what my biopsy results were. Making that appointment took me 6 phone call tries to set up before scheduling got back to me. Then was charged over $130 for a phone call that lasted 6minutes. I never felt heard and sure did not get my issue taken care of but boy could they take my money. Spent almost 3k for them to prescribe me a sleep aid that does nothing and then booked my next follow up for 6months out. Transferring and I DO NOT RECOMMEND

Called 2 times to make an appointment. First time I was told someone would call me back that day. It was a Wednesday. No return call that day or the next. Called back on Friday and left another message with the overflow operator. As of Monday no return call. Terrible customer relations.

Cancelled procedure due to communication fiasco with office. Impossible to get anyone to call you back to assist with procedure prep question. If the office is this poorly managed the doctors and practice managers cant be very good either. Only thing I knew to do was vote with my feet! Ill spend my insurance dollars elsewhere. CANCELLED!

Granted, all patients view their matters as most important, which needs addressed immediately with expediency. Though, it shouldnt take making an 8-minute explanation multiple times to multiple people, who could have gathered the essential information and make the determination which partner in the practice will best entertain the outcome. The business manager or person(s) who specify the office procedures of each branch location should create a process-oriented flowchart so staff employees can identify and address incoming callers needs most efficiently and directly.It shouldnt take 20 minutes or more of being on-hold, transferred, and on-hold, or leave a voicemail and the person will get back with you.Nor should, after consecutive non-ending trails manifest meaningless results, that the last person to speak with you at the end of the day, is as crusty as dried mud in a cow pasture. Would you speak to your boss in that way? No. Then why do employees feel so gifted that they can disregard their offices patients concerns of medical matters?Is this poetry? No.. far from it. When you come with a problem, come with a solution. Will every employee make their constituents feel as though they just came from the spa while getting a full body message? No, but what they should do is be able to cognitively identify who is best able to address the patients concern, and then pre-communicate the patients desire to the recipient by virtue of some variety of messaging app.Once a next step is conceived, then the staff member can let the patient know how they will best help them with their matter or concern. Simple. A little empathy will also go a long way. Tone and inflection will also further a value-add in the communication map and make customer retention more commonplace. One person with an unpleasant experience has the potential to communicate the experience with ten other people, whether someone they know, or someone they happen to meet in the grocery store or other place of business.Key word, place of business. Usually when someone shares information about a terrible experience at a place of business, especially when standing in a checkout line or when people are gathered, other people either accidentally or intentionally overhear the story. Sometimes the other people listening may ask for more information or how the referenced place of business addressed or corrected the miscommunication to their customer/patient.Each employee as per employment agreement should read and understand the Rules of Conduct via the Company Code of Conduct. While some organizations may be too small to have such documents, it is imperative there be either verbal or written (small form) communication outlining the methodology of the who, what, where, when, why, and how of how customers/patients are to be treated and what to do in matters that require escalation to managers or higher, upper-level management.Im not writing a process management SOP, though want to convey that when its the end of the day, youre hot, tired, dont feel well, or just dont give a shyt, then, its not the time to speak to your customers as though they dont care or have meaning to your business. Could it be that your customers feel the same as you? Ever heard of No Fault insurance?When synthesized with bad communication, bad communicators are NOT protected. Meaning? Regardless of if the office staff or the customer/patient poorly communicates during the encounter, the office staff/business still suffers the negative consequences.Time to learn and make excellent customer communications the standard is before the accidental miscommunication, which leads to negative customer retention or worse, loss of new business.

First medical practice I will write a review for. So tired of trying to schedule or communicate with the office. Either you call and wait on hold to leave a message to have someone call you back to schedule, but if you miss the call and need to call back its the same problem.God forbid I try to make an appointment that the G.I. Dr. requested. I bet Ill get a response to this review faster than I can make an appointment. Trust me Ill comment if they do.

I have been in the metabolic weight management program for nearly one year and have been very happy with the program. KCGI gives you all of the systems, tools and support to help you succeed. I highly recommend the program.

I am so thankful for Dr. Freilich and the team with the Metabolic program at Kansas City Gastroenterology. They are teaching me how to make positive, life-changing decisions that will impact my health for a lifetime. I appreciate how helpful they are, always addressing my questions and needs.

They DO NOT return phone calls, they do NOT take the care of their patients seriously.. AVOID going to these people at all costs, go to St. Lukes, hands down 500% better!! These people are a joke.. had a referral and test results Im needing discussed with me, still dont return phone calls!

Top notch group of professionals dedicated to serve beyond expectations in a very consistent manner. They don’t go the extra mile. They go as many miles as it takes to get it done. Thank you guys. You’re the best.

My first contact with KCGI was late 2019 with a referral from my primary care physician for itching, weight loss, and abnormal lab results. The only person with an open appointment was Janay and I was wanting immediate relief and took the appointment. So glad I did, She was very professional with her exam and approach to my condition. She listened and asked questions as well as looked over the information I brought with me. After scheduling for a bank of further testing and several procedures with Dr. Freilich they we able to give me a diagnosis and a treatment regimen. There we some hiccups during my appointments with some of the staff however when I look back on them I believe many of the problems were created by me believing my problems were the only ones they had to deal with each day. The staff I had the most problems with are no longer working there. I would recommend KCGI to anyone needing help.In addition to KCGI I am also involved in the weight loss program since Jan 2021. With exceptional professionalism, sound advise, strong encouragement the staff of the weight loss program has helped me to loose 40 lbs. at this time with more to go. I would like to give special thanks to Andrea, Racheal, and Tori for the knowledge and encouragement they have given me through out this adventure. Thank you very much.. We have a long way to go. I would strongly and highly recommend the weight loss program of KCGI to any one wishing to loss weight to improve their health.

The people in this group have been very helpful an encouraging. I have learned a lot and have felt so much better

This program is great. The staff is very professional and caring.The results are great and sustainable.

This place is so horrible it has forced me to leave my first review, I am very nervous leaving this review before I am done with KCGI, but this is by far the worst experience I have had with any medical facility. I wish I could say this was a one off experience, but unfortunately I have had to deal with them for over a year now, and its an every time experience. I do not know how they have any reviews that are not 1 star. Its so bad, I would assume those are fake or paid reviews. let me go into some of my experiences with KCGI. They will not answer the phone, they will not call you back, they do not respect patients time. They will forget to send orders to get tests run or they will send the wrong order or even to the wrong place. I have literally had all 3 happen. They will make you wait forever when you visit and then rush you out the door without answering all of your questions. Also, I have had to have the same test run multiple times due to lack of communication at KCGI. I literally called the minute their phones were on I am currently on hold for 30 minutes and no answer. Finally after 30 minutes I was forwarded to a voicemail and I do not expect a return phone call. As someone new to KC this place scares me that the healthcare in all of KC is this bad. Can someone please recommend me a GI doctor that is not associated with KCGI. I feel like I am being scammed and it is not a good feeling. If you value your life stay as far away from this place as possible. I cannot stress enough how horrible this place has been to deal with. Please do not make the same mistakes I did. It will be very expensive and very frustrating. Please learn from my mistakes and do not do this to yourself.

I was referred here by my PCP and never actually got an appointment. First, they said they didnt receive the fax (send twice by my PCP), then said they had a new fax number so my PCP send a 3rd time. My PCPs nurse called and waited on hold for 20 minutes and finally spoke to someone (Mary Ann) who said she would call me by the end of the business day which was 2 days ago. This whole process has been almost 2 weeks since the initial referral and I was told by KCGI it would take 72 hours to get the referral and contact me. I called 3 different times and was on hold for no less than 20 minutes every time. When I finally got through they told me as soon as Mary Ann got off of the phone call she was on, she would call me back. Never received a call. My PCP sent another referral to Summit GI and I received a call the SAME day and have an appt for 2 days from now. Waste of 2 weeks. I would go somewhere else - especially after reading the rest of the negative reviews.

Dr Freilich and metabolic team are amazing. They have helped me so much!

Janay Kissinger NP lacks basic bedside manners, communication skills, and medical knowledge. She did not even perform a simple physical exam. After spending no more than 6 minutes with me, she said she’d use the Michael Jackson drug on me. She lacks basic empathy, feels the need to roll her eyes and sigh when I said “I have a question”. Some would think she’s a politician given the way she avoids simple medical questions and gives unrelated answers.I’m glad I walked out and canceled any follow ups; I will never return here and would recommend any potential patients to find another GI clinic - you do not deserve this kind of treatment especially since you’re paying money to be seen.

Thankful that I was able to get in somewhere with BOTH better care, AND customer service after my awful experience here. Pam, the receptionist was very rude and discouraging—however, after asking for her name on the phone so she may be identified, she became much more helpful... I have EOE and have been unable to swallow food for over a month—I lost 15 pounds (originally only weighing 90) and called multiple times to speak with nursing staff regarding these serious health issues only to NEVER HEAR BACK. I am so thankful to have other physicians caring for me and working to get me into a better gastro to help solve my health problems. Bottom line: if you want good, professional care, look elsewhere.

Great experience, helped me lose a lot of weight. Could not have done it without their help

I have been a patient for 7 years. I have had a couple issues with scheduling mistakes that were not my fault, but this is made up for by the kindness and professionalism of the staff. I have been very pleased with the overall service and plan on continuing to see the folks at KCGI.

Horrible at getting back with you. I have reached out and left a message for a nurse to call me back more than once, ad each time it took her 2 days to get back to me. Needless to say, i will be changing my doctor very soon.

Had an outpatient procedure performed by Dr. Ahmed Saeed, and it was smooth and easy. Very good bedside manners and loved the tele-visit vs trapsing to the office. I would have given 5 stars except there was a bit of lack in communication after the procedure.

Very cordial, prompt with appointment on time. Upon completion of the few tests by nurse, Doctor arrived, addressed the issue and I was in/out in a timely manner.

I would have to agree on the lack of care from the reception/scheduler ladies. Ive left messages to get in to see the doctor and the only person who has called had been from Dr. Patels office on the KS side. Per my insurance, I need to be scheduled for the procedure at Research but communication is horrible at the front desk at this location. I left a messaged after consulting with the gal in Patels office and no one called me back. I called the office a little later and actually got ahold of someone in scheduling who did not give her name, even after I had tried to confirm if she was one of the two names mentioned by the gal in Patels office. She just laughed and said no. Instead of just scheduling me with the doctor I had been needing to be scheduled with, she just transferred me to Janet (the previous gal gave me dates and times and told me to speak with Janet or Sierra, but anyone could get you scheduled) and went to Janets voicemail that said she was on the other line and to leave a message. Upon no communication, I called at 4:23pm and the phones had been SHUT OFF for the day and said I had called afterhours and said they are in the office m-th, 830-430. I have worked in medical offices before and it just blows my mind that this is the kind of standards this office holds if it plans to keep any patients. I will update this review if I ever get in to see the doctor.

I have been a patient of Dr Ginsberg for over 30 years. I have nothing but praise and appreciation for his care and the treatment. I hope he never retires in my lifetime.The appointment went as expected.

Front desk lady was really unpleasant. I am not sure how the doctors are, since the scheduler wouldnt allow me to see the providers. We have great insurance, which doesnt require a referral to a specialist. My doctor also put in a referral, which I can see in the portal, last week. However, the front desk lady is especially curt and rude and refuses to make me an appointment without a full medical file, even though their next free appointments are over a month away. I have never had this experience, but wouldnt trust them with my care after being treated so poorly just trying to be seen.

This place is a joke. After being reffered here by Gerd Help, I had one phone appt. with them and then never ever heard back from them. I tried to contact them, that went nowhere. I feel sorry for the Gerd Help people, they just trying to help, but this place ruins it. My appt. was August 5th and now here it is September 25th and nothing. Sorry but there is alot of better places out there than that.

Nurse practitioner JK is very unprofessional. She talks to the other person who is with her. Laughs and talks about you like you are not there. Never sent the order for my labs. Called them three times to send order to LabCorp and even gave them the fax number. Not compentent! Would recommend you go elsewhere for professional and compentent staff.

I have worked with Dr Freilich for over 10 years. He is knowledgeable, kind and compassionate. He listens to what Im telling him and does not seem to be in a rush in my appointments. I have really appreciated working with him and highly recommend his services.

I was referred to this practice by my Primary Care physician. I saw Janay Kissinger and was very pleased with our consultation. She reviewed my file and my history. She was very thorough and made me feel comfortable. Although, I didnt need any follow up, I would not hesitate to see her again.

Everyone is so friendly, helpful and informative. I love Dr. Frielich. Although hes a busy man with a lot going on. He didnt treat Me like a number, as most doctors tend to do.From the moment I stepped in to check in, until I left. Everyone was Amazing!!!!❤ Many things that I couldnt even attempt to comprehend, was explained to me and my sister. Great job they all do. I highly recommend.

I wish there was a 0 star option. It is absolutely ridiculous trying to contact this office, get a phone call returned or get results. Thought I could get setup on their portal, nope never even got a callback on that. Horrible communication and weeks to months between communication of results. Go somewhere else and save yourself the hassle of dealing with this office.

Very short and inconsiderate on the phone. Based on the initial experience and other reviews, decided to go elsewhere. They definitely need a basic lesson in courtesy and customer service. Im giving 1 star, they deserve 0.

An excellent group for GI and Hepatology care. It can be difficult to get in, but that seems common for physicians with a large following. I have met with Janay Kissinger, a PA with many years experience in Hepatology, and plan to see Dr. Patel next for GI-specific issues. Janay was direct and informative and helped me understand what care I do need.

I had a wonderful relationship with this Dr and his staff from the surgery I had to endure up until each follow up appt everyone was so nice and professional, I did what was requested of me and by following great info from my Dr I didnt have to have any more meds added to my already pharmacy so thank you so much for being a great Dr in your field

Having had Hep C since 1971 (first diagnosed) and refusing several doctors requesting me to have treatments. It wasnt until meeting Dr. Janey Kissinger and her team of professionals was I convinced to proceed with treatments.Not going to lie and say it was a walk in the park however, under the guidance of my doctor and the 8 weeks of treatment, there was a light at the end of the tunnel. This has been one decision in my life that I am Thankful for making 😉💖I would have given this experience 5 starts accept for the traveling distance from my home of Point A to their location of Point B and the gas involved 🤔😵

I would like to say on my visit I was very comfortable and they was so professional. They answer all my question with the truth they even gave me idea on how to make sure I keep my health up. I will give them a A and I would recommend them to everybody who have problem with gastrointestinal.

I had a procedure with Dr. Paresh Patel, which went without a hitch. My follow-up appointment was with Janay Kissinger, APRN. Both in telephone conversations and in person, she was professional, compassionate and reassuring. She readily answered my questions, and I would not hesitate to recommend her.

I have nothing but kind words about Dr. Patel and my experiences. He listens intently to everything I say and answers every single question I ask. I never feel like Dr. Patel is rushing me or that he is in a hurry to leave the room. When I am at my appointments, I know my health is number one priority while I am there. He truly cares about his patients and is passionate about his Specialty. I highly recommend him to anyone.

Ive had good & bad experiences with the nurse. Today was bad. She flits in with her face buried in her laptop, chatting with another nurse (also on her laptop), they barely speak to me, talking about me as if Im not there. When she finally speaks to me, she is curt & comments about my weight, prompting the other nurse to turn around and look me up & down. Thoroughly pi$$ed.

Practice, staff, atmosphere so warm and very compassionate. I had come from a practice that I had been to for 20 years who basically said there was nothing they could do for my pain. My provider not only ran further labs, but added in 3 other tests before finding the problem which required surgery. I would MOST DEFINITELY always refer my friends and family to this practice!!!!

I have been seeing janay kissinger for more than 10 years (professionally that is). the experience has always been pleasant, professional and mostly on time. i feel that she is concerned about my health and well-being and have never thought of changing to any other care giver.

I have a rare disease and needed a feeding tube. I had a great experience!

KCGI office at 5100 West 110th St. Overland Park, KS.Dont come to this place unless you are willing to wait for an hour or so, very inconsiderate. I waited for 55 minutes but was not seen by the specialist, I arrived at 8:01AM and someone got ahead of me by 1 minute and so he was seen first - made me think they are double booking patients. I left because I had work commitments. I am so annoyed - they wasted my time. And by the way it happened to me twice. Not planning of coming back to this place, already found a new provider.

While the staff and Nurse Practitioner seemed nice enough, I came to my first appointment with heartburn issues and they immediately ordered a scope....which I ended up not needing so Im out my entire insurance deductible for no reason. They need to do more research before ordering expensive procedures where they put people under. The doctor who was over the Nurse Practitioner was also a jerk. The nurse line was also very rude when I told them my medication wasnt reacting well (they asked if I was positive that it was this medication; I wasnt taking anything else new at all), but supposedly they switched to a new nurse line. Either way, I feel like this office completely wasted my time and I am now out a lot of money.

The office staff demonstrate professionalism throughout the process of a visit, are friendly and supportive as needed, and willing to go to extra lengths to make the process work. Robert is always quietly competent as well as knowledgeable about various procedures and able to provide insight into treatment side effects and success markers. Janay Kissinger is knowledgeable and quick to determine what is needed, providing information about treatment protocols, things to look for and how to deal with problems. I strongly recommend Dr. Bradly Freilich, who has worked with me for years, always searching for treatments to help alleviate symptoms, and is involved in many cutting edge treatments.

Considering the circumstances the Doctor and staff have been very friendly and professional in helping me to understand and adjust to my condition

The NP was joking and laughing with the other nurse in the room the entire time, like I wasn’t even there. She did not answer any of my questions and seemed inconvenienced I was talking. Not a good listener at all. Did not even review my lab results. Had no idea what was going on with me. See the real doctor or go to a different practice.

DR PATEL AND HIS STAFF ARE AN AMAZING TEAM. THEY PROVIDE AN UNMEASURABLE AMOUNT OF HOLISTIC HEALTH CARE. FROM COMPASSION TO EDUCATION, THEY ESTABLISH A RELATIONSHIP WITH YOU THAT HELPS YOU UNDERSTAND YOUR HEALTH AND ASK QUESTIONS WHEN YOU DONT! AWESOME CARE!!!

Dr. Freilich has always provided me with excellent care. His staff has been very good to me, also. I have the utmost confidence in Dr. Freilich and highly recommend him.

Syed Jafri MD is skilled AND compassionate doc. He found my pancreatic cancer during an ERCP, placed a bile duct stent then 2 years later did my colonoscopy. Hes seen me from both ends! Highly recommended.

Not good. When my husband actually needed a liver doctor he was dropped while being admitted in the hospital that his liver was failing. He was told they dropped him as a patient because of no shows. I called crying begging them to reconsider the ER told him they could do nothing for him he needed a transplant. I was helpless n had no doctor to turn to for help. I psid $50 copays just to see the nurse practioner for lab results i could get on line. Yea there were no shows but to thtow him out when he needed them the most was heart wrenching.

Dr. Freilich seemed to care very little about my health concerns. He pretended to listen, then he interrupted me to say hes gonna guess (Im tired of paying doctors to GUESS my health problems) that its just illness anxiety. I have since went to KU through a referral from a different GI doctor and theyve been very helpful in actually finding the real causes of my ailments. Thanks for nothing.

My husband and myself have seen this Dr. Bradley Freilich for many years. His service, as well as his staffs service has always been exceptional.

All top notch professional , efficient, would recommend to all

This office has taken time day after day to get my prescription paper work faxed. Thank you for all you do.